Asset Care

Product Terms & Conditions

Terms & Conditions of Your ‘CPP Asset Care’ Membership (Purchased through BFL)

Please read this document carefully. It sets out the information and terms and conditions of Your contract with Us for the ‘CPP Asset Care’ Membership services.

Please read this document carefully and keep it in a safe place

Definitions

Where the following words are used in these terms and conditions, they will have the meanings shown below:

Abroad – In a country other than India.

Agreement – These terms and conditions of the Asset Care services and any subsequent changes thereto.

Appliance – New appliance purchased by You and financed from BFL

BFL – Bajaj Finserv Limited, whose registered office is at 4th Floor, Bajaj Finserv Corporate Office, Off Pune Ahmednagar Road, Viman Nagar, Pune – 411014, Maharashtra (and from whom You may have financed Your Appliance and / or Asset Care Membership Fee)

Card – Your credit, debit, prepaid, cash and other similar cards.

Card Loss – Loss by You or theft from You of a Card.

CPP - CPP Assistance Services Private Limited, whose corporate office address is at Ground Floor, Wing – A, Golf View Corporate Tower–A, Golf Course Road, Sector – 42,Gurgaon – 122002, Haryana, India and registered office is at A-370, 2 Floor, Kalkaji, New Delhi 110019.

EROS Now – Eros International Ltd. and (or) Eros International Plc.

F-Secure – F-Secure Corporation and (or) F-Secure Private Limited.

F-Secure SAFE - A comprehensive security solution relating to Your mobile phone or tablet (including iPAD), which is owned and provided by F-Secure.

Fee – Means the amount inclusive of applicable taxes (printed in Your Welcome Pack and as shown in the table at the last page of this Agreement as applicable to You) that You pay towards: (a) the Incorporation Fee, as the case may be; and (b) the Service Fee, when You purchase Your Membership. CPP reserves the right to revise its Fee at any point of time.

Home – The place where You permanently reside; which You have given Us as Your address while registering for the Membership

Incorporation Fee – A part of the total Fee, i.e., an amount equal to 40% of Membership Fee (incl. of taxes), that You pay for incorporation or renewal of your Membership, as the case may be, with CPP.

India Assistance – India Roadside Assistance Private Limited

Jeeves – Jeeves Consumer Services Private Limited

Member – The person who has purchased and who has called CPP to register for the Membership.

Membership - Your right to use the Service for which You pay the Fee, subject to these Terms & Conditions or as agreed with You from time to time.

Motiveprime – Motiveprime Consumer Electronics Private Limited

Period of Agreement – Period of one (1), two (2) or three (3) years, as the case may be, from the Start Date for which You have paid the Fee.

Registered Vehicle – The vehicle You have registered with Us for Roadside Assistance.

Roadside Assistance – Means the services, which will be provided to You by India Assistance in relation to the breakdown of Your Registered Vehicle.

Start Date – The start date for Your Membership when You have purchased the Appliance and are registered with Us.

Service – Shall have the meaning given to it in paragraph A below read in conjunction with Annexure 1 at the end of this Agreement (which specifies the benefits as applicable to You and will be provided to You for the Membership purchased by You).

Service Fee – A part of the total Fee, other than Incorporation Fee, that You pay for availing the Services.

Wardwiz - Wardwiz India Solutions Private Limited

We, Us, Our – CPP.

Welcome Pack - Means the pack You get or We send to You when You have purchased the Service containing these terms and conditions and other information relevant to the Service.

Year – A period of twelve (12) consecutive months.

You, Your – The Member.

ZDCL - Zee Digital Convergence Limited

The CPP Asset Care Service is provided by CPP Assistance Services Private Limited, whose corporate office address is Ground Floor, Wing – A, Golf View Corporate Tower–A, Golf Course Road, Sector – 42,Gurgaon – 122002, Haryana, India in conjunction with its third party suppliers/service providers.

Should You have any queries about these terms and conditions or Your Membership, You can contact Us by email at cpp.assetcare@cppindia.com or by telephoning Us on 1860-258-3030 (between 11 AM – 9 PM, Monday – Sunday). You can also write to Us at the following address:

CPP Assistance Services (Pvt) Ltd

P O Box No 826,

Kalkaji Post Office,

New Delhi – 110019

A. Services of Asset Care Membership (Please refer Annexure 1 of this Agreement for the benefits as applicable to You for the Membership purchased by You):

A1: Multi-lingual Feature-Related Assistance Helpline

As part of Asset Care membership, You get exclusive access to a multi-lingual assistance helpline service that helps You understand the features of Your home appliances in detail. Our expert advisor will understand Your query and explain all aspects of the relevant features and working of Your appliances in a language that You are familiar with. The assistance helpline can help resolve feature related queries across many brands. You may call at our helpline number for all Asset Care customers, from Monday to Sunday, 11 AM – 9 PM

A2: F-Secure SAFE (Applicable for Mobile Phone or Tablet only)

You will be offered a comprehensive internet security solution for Your Equipment (mobile phone or tablet including iPAD), powered and owned by F-Secure, who is a third party supplier/service provider and will provide the benefits as mentioned below. F-Secure SAFE key will be provided to You through physical pack sent to Your Home or through text message (SMS) to the mobile number provided by you to BFL.

What is provided?

F-Secure SAFE protects Your Equipment and digital content there in with the features which include:

Safeguard Data: F-Secure SAFE provides the following features which ensure the safety of Your data in the Equipment:

i. Remote lock - Allows the stolen Equipment to be remotely locked through a secure website so that strangers cannot access personal information.

ii. Remote wipe - Allows erasing of information on the Equipment, so that information cannot be used for fraudulent purposes.

iii. Contacts back-up and restore – Allows saving of contacts from Equipment so they can be easily restored as and when required.

Safeguard Phone: F-Secure provides the following features which protect Your Equipment:

i. Call and text blocker - Allows blocking of calls and text messages from specific phone numbers.

ii. SIM Card lock – Instantly locks the phone in case the SIM Card is removed, thus preventing usage of Your Equipment using another SIM Card.

Tracking and Recovery: F-Secure provides the following features which help in tracking and recovery of Your lost / stolen Equipment:

i. Remote locate - Shows where the device is on a map.

ii. Scream alarm - Allows activation of a scream alarm to locate the Equipment

iii. Lost notice - Lets You display a customizable message to anyone who finds the Equipment, thus making arrangements for recovery.

iv. Sneak Peek - Allows built-in webcam to take a photo of anyone using the Equipment t.

Threat Protection: F-Secure provides the following features which protect Your Equipment from threats:

i. Virus and Malware protection – detects and removes viruses and other internet based threats without affecting Equipment performance.

ii. Download protection – automatically scans downloaded applications and application updates for threats and removes them.

iii. Automatic SD Card scan – allows automatic scanning of SD cards for threats when they are plugged into the Equipment.

For deriving benefit from the F-Secure SAFE, You must adhere to the following specific terms and conditions:

i. You are governed by and must comply with the specific License Agreement and terms and conditions (EULA) of F-Secure as applicable to You.

ii. The supported platforms for Mobile/Tab are Android 4.0 or later, iOS 8 or later & Windows Phone 8.

iii. You must download the F-Secure SAFE application on Your Mobile/Tab and provide the information required to install and run the F-Secure application on Your device.

iv. F-Secure SAFE is provided by F-Secure and F-Secure may at its discretion, add, modify or remove the product features during the Agreement Period for which We cannot be held liable in any manner

A3: Wardwiz Internet Security (Applicable for Desktops or Laptops only)

You will be offered a comprehensive internet security solution for Your Desktop/Laptop, powered and owned by Wardwiz, who is a third party supplier/service provider and will provide the benefits as mentioned below. Wardwiz Internet Security key will be provided to You through physical pack sent to Your Home or through text message (SMS) to the mobile number provided by you to BFL.

What is provided?

Wardwiz Internet Security, being a German product, ensures compliance with Global Standards. German technology in itself is a trademark for high quality and it protects Your digital content in Your Computer with real-time protection against malware, hackers, identity theft harmful and unsavoury web sites.. The features include:

Proactive – Heuristic Scan ensures your system is protected as it analysis the behaviour of the applications running at the background

User Friendly - Eye pleasant and user friendly Interface is the unique combination built by WardWiz which is verysimple to use Cost Effective – WardWiz is a cost effective solution which provides the multiple tools and utilities

System Efficiency – Reduce RAM consumption and reduces Processor heating and helps to improve shelf life of PC components

Flawless encryption – Uses AES 256 which is the most advanced method of encryption and decryption

For deriving benefit from Wardwiz Internet Security, You must adhere to the following specific terms and conditions:

I. You are governed by and must comply with the specific License Agreement and terms and conditions of Wardwiz as applicable to You. They are available for review at www.wardwiz.in.

ii. The supported platform are Windows XP , Windows 7 , Windows 8 , Windows 8.1 , Windows 10 ; 32 or 64 bits

iii. Your computer (Desktop / Laptop) must have available disk space of 800 MB.

iv. You must ensure that Your computer is equipped with at least 2GB RAM.

v. You must download the Wardwiz Internet Security application on Your computer and provide the information required to install and run the Wardwiz application on Your computer.

vi. Wardwiz Internet Security is provided by Wardwiz and Wardwiz may at its discretion, add, modify or remove the product features during the Agreement Period for which We cannot be held liable in any manner.

A4: Identifier (IMEI) and SIM Registration and Blocking Service

If You register Your Mobile IMEI number and SIM Card number with Us, We will hold them safe should You ever need these details. If You lose Your Mobile, We will help You with the notifications that You need to make to block Your SIM Card.

A5: Roadside Assistance (for Your Car or Bike)

If there is a breakdown of Your Registered Vehicle and You require our assistance Service in relation to Your Registered Vehicle, We will liaise with India Roadside Assistance Pvt. Ltd (India Assistance) who is our third party supplier/service provider and facilitate the specified services mentioned below.

Territorial Scope: Roadside Assistance Services will be provided within 50kms radius from city centre in the cities under coverage network of India Assistance, in the Republic of India. A current list of cities where the below mentioned services are provided is available on our website www.cppindia.com.

What is provided?

A5.1. Breakdown Support Over the Phone

In the event of breakdown of the Registered Vehicle, Our third party provider shall understand the basic problem prior to offering solutions. Some minor, recurring issues shall be supported over the phone.

A5.2. “On site” Preliminary Support of the Registered Vehicle

In the event of immobilization of the Registered Vehicle due to mechanical or electrical breakdown and as long as the said fault can be repaired at the place of immobilization within a maximum time period of sixty minutes, our third party provider will proceed to arrange onsite preliminary support of the breakdown. Neither supply of parts or replacement elements, nor materials in general are included in this coverage.

A5.3. Battery Jumpstart

If the Registered Vehicle does not start due to the battery being discharged, Our third party provider shall arrange to jumpstart the battery. Neither the supply of parts or replacement elements, nor materials in general are included in this service.

A5.4.Towing of the Registered Vehicle

In the event that Registered Vehicle is immobilized due to the breakdown or accident and “Onsite Preliminary Support” is not possible, our third party provider shall arrange for towing of the Registered Vehicle to the nearest workshop or garage. These services shall be provided using equipment deemed most suitable. Only premium cars and automatic transmission cars shall have prerogative of being towed on flatbed trucks, wherever available. In case the removal or extraction of the Registered Vehicle is needed, We shall arrange the service on payable basis. These costs shall be paid on-spot by You directly to our third party provider.

A5.5. Replacement Keys

If keys of the Registered Vehicle are lost or misplaced, Our third party provider shall arrange delivery of duplicate set from Your registered address.

A5.6. Fuel Delivery

If the Registered Vehicle runs out of fuel, Our third party provider will arrange to get delivered up to 5 litres of fuel (petrol or diesel only) for passenger cars and up to 2 litres of fuel (petrol only) for motorbikes. The cost of fuel shall be paid by You on delivery on the spot to Our representative.

A5.7. Emptying of the Fuel Tank

If, due to an error, the Registered Vehicle’s tank is filled with the wrong fuel, Our third party representative shall bear the cost of emptying it. In case this service is not feasible, the Registered Vehicle shall be towed to the nearest workshop/ garage.

A5.8. Flat Tyre Support

If the Registered Vehicle has a punctured or burst tyre, Our third party provider will arrange to take care of changing it with the spare tyre carried in the Registered Vehicle. In case where spare tyre cannot be used Our third party provider will arrange to either tow the Registered Vehicle to the nearest tyre repair shop or accompany You to nearest tyre repair shop and back to the Registered Vehicle. You shall pay directly repair charges to the tyre repair shop. In such cases We and Our third party supplier/service provider shall not be liable for the quality of workmanship of such repairs.

A5.9. Co-ordination of local taxi

In the event that breakdown takes place more than 50 kms away from place of residence and the “on site” preliminary support as mentioned above is not possible, and Your Registered Vehicle is towed to workshop or garage, We shall assist You by co-ordinating and arranging for a local taxi, wherever required. This service is to enable You to accompany the Registered Vehicle to the dealership or travel to the nearest convenient place. In this case We shall merely be a facilitator and shall not be held responsible for quality of services. All monetary or other transactions shall be directly between You and the service provider. Our role shall end as soon as the contact details are provided to the customer (i.e., You). In case such services are not available in that area We shall not be held responsible in any manner, whatsoever.

A5.10.General Conditions and Exclusions

The roadside assistance services facilitated by Us for You will be limited as follows:

General conditions

a) You may register one vehicle against this membership. The assistance services provided will also cover Your passenger car if another authorized driver is driving. If You register a two-wheeler then only You may use the assistance services provided in this Membership. If You change Your vehicle, You must send Your RC copy for approval by CPP before the Registered Vehicle is changed.

Restricted exclusions:

a) If the Registered passenger car is over the age of 8 years or Registered two-wheeler is over the age of 5 years, the assistance stipulated in A5.1 – A5.4 (inclusive) will not be provided.

General Exclusions

a) If Your Registered Vehicle has not been maintained regularly as per manufacturer guidelines and thus is not in roadworthy condition.

b) In any case, if You or any other beneficiary refuses to pay for the services offered on chargeable basis, your Membership will be cancelled.

c) Any event when You or any other beneficiary is found to be in any of the situations that are indicated below:

1. The state of intoxication or under the influence of alcohol, drugs, toxins or narcotics not medically prescribed or medically prescribed, but not consumed as per dosage.

2. Lack of permission or corresponding license for the category of the Registered Vehicle or violation of the sanction of cancellation or withdrawal of them.

d) Any event where breakdown is caused by deliberately inflicted damage, vandalism, arson or participation in a criminal act or offence.

e) Any past history where You or any other beneficiary has on two prior occasions misused or abused the services.

f) Those accidents resulting from the illegitimate removal of the Registered Vehicle.

g) Those accidents or breakdowns that are produced when You or any other beneficiary have infringed upon the regulatory ordinances as far as the requisites and number of persons transported, weight and means of things and animals that can be transported or the form of handling them as long as the infraction has been the determining cause of the accident or the causal event of the incident.

h) Any vehicle involved in or liable to be involved in a legal case prior to or post immobilization.

I) Events happening where the vehicle lacks documentation or requisites (including the Technical Inspection of the Vehicles and Obligatory Insurance) legally necessary to ply on public roads in the country where the Registered Vehicle is found.

j) Events caused by fuels, mineral essences, and other inflammable, explosive or toxic materials transported in the Registered Vehicle.

k) Any public vehicle like ambulances, taxis, police vehicles and/or fire brigade vehicles and any other vehicle not used for private use are excluded of all the services coverage under these general conditions.

l) Luggage that is not sufficiently wrapped or identified, fragile luggage or perishable products, and any commercial goods carried in the Registered Vehicle.

m) Assistance to occupants of the Registered Vehicle different to those defined as beneficiaries.

n) Any animal carried in the Registered Vehicle.

o) The following vehicles are not covered:

1. Those used for hire or reward, except if expressly included above.

2. Those used for the transportation of goods.

3. Those not powered exclusively by an internal combustion engine.

4. Those with an authorized maximum weight exceeding 3,500 Kg.

5. Any four wheeler with dimensions greater than:

I. 2.5 meters in height.

ii. 2.5 meters in width.

iii. 5.1 meters in length.

p) The following events are not covered under the program/services for passenger cars:

1. Boot cannot be opened.

2. Non-functional horn. However, if the horn is activated incessantly, assistance will be provided.

3. Faulty fuel gauge.

4. Non-functional speedometer.

5. Non-functional sunroof operation.

6. Non-functional air-conditioning.

7. Non-functional demisters.

8. Vehicle headlights not functional during day time.

9. Non-functional seat adjustor but the vehicle can be driven safely.

10. Illumination warning lamp of ABS, airbag warning or traction control or any such non-safety related lights/service warnings lights which do not render the vehicle immobilized.

11. In the event of passenger doors not opening or seatbelts not functioning and there are no passengers except the driver.

12. Damaged door glasses or non-functional windows when there are no security or weather risks.

13. Broken rear-view mirror not obstructing drivers/ riders view.

14. Damaged or faulty fuel cap but vehicle has sufficient fuel to reach the nearest authorized dealer.

15. Windscreen wipers turning faulty in fair weather or vehicle running out of windscreen wiper fluid.

16. Electronic vehicle security system is faulty but do not render it immobilized and the alarm is not hooting continuously.

q) The following events are not covered under the program/services for two-wheelers:

1. Non-functional horn. However, if the horn is activated incessantly, the Services will be provided.

2. Faulty gauges and meters.

3. Vehicle headlights not functional during day time.

4. Illumination warning lamps of any non-safety related lights/service warnings lights which do not render the vehicle immobilized.

5. Broken rear-view mirror not obstructing rider’s view.

6. Electronic vehicle security systems, if fitted as a standard equipment, are faulty but do not render it immobilized.

A6: Preventive Maintenance Visit

As part of this benefit, You will be provided with one free home visit per year of a technician over the Period of Agreement for preventive maintenance service (Labour only) of Your Appliance, for which we have tied up with Jeeves who is our third party supplier/service provider and will provide this service.

For deriving this benefit, You are governed by and must adhere to the following specific terms and conditions:

Preventive Maintenance Visit will be provided in India in the cities under coverage network of Jeeves. Its network development of new cities is in progress. A current list of cities where this service is provided is available on http://www.jeeves.co.in

This benefit is governed by the terms & conditions of Jeeves, as may be amended from time to time. For detailed terms & conditions, please visit http://www.jeeves.co.in/terms-condition.aspx

This offer is not an instrument for payment and shall be used only for the purpose of availing the preventive maintenance service of Your Appliance.

Please contact Jeeves at http://www.jeeves.co.in for further details or enquiries regarding this benefit.

Our role in relation to preventive maintenance visit shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use.

A7: Movie Subscription

As part of this benefit, You will be provided with premium subscription pack offered by Eros Now which will enable You to watch unlimited movies and shows, and access music (which are part of the movies, shows and music library of Eros Now).

For deriving this benefit, You are governed by and must adhere to the following specific terms and conditions:

This subscription is issued and governed by the terms & conditions of Eros Now, as may be amended from time to time. For detailed terms & conditions, please visit http://www.erosnow.com/#!/termsofuse

This offer is not an instrument for payment and shall be used only for the purpose of availing Eros Now premium subscription on the supported devices. For details please visit http://www.erosnow.com/#!/getting_started

Internet service charges applicable as per the plan availed by You from Your telecom service provider shall be applicable while accessing Eros Now subscription.

Content available on Eros Now premium subscription shall be subject to change at the discretion of Eros Now at any time.

Please contact Eros Now at http://www.erosnow.com//#!/contact for further details or enquiries regarding Your subscription.

Our role in relation to Eros Now subscription shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use.

A8: SonyLIV Subscription

As part of this benefit, You will be provided with subscription of SonyLIV, an online portal service with various contents by way of streaming over the Internet on mobile and similar other handheld devices and by way mobile applications. With this You can watch Live TV channels, latest TV serials, Live sports, movies, music with the best quality streaming and a premium experience.

For deriving this benefit, You are provided with a unique SonyLIV redemption code in the Pack which is valid for a period of 3 months from the date of purchase of Membership.

• This subscription is issued and governed by the terms & conditions of Sony Pictures Networks India Private Limited (SPN), as may be amended from time to time. For detailed terms & conditions, please visit www.sonyliv.com/static/terms_of_use.
• This offer is not an instrument for payment and shall be used only for the purpose of availing services of SonyLIV on the supported devices. For details please visit www.sonyliv.com
• Internet service charges applicable as per the plan availed by You from Your telecom service provider shall be applicable while accessing SonyLIV.
• Content available on SonyLIV shall be subject to change at the discretion of SPN at any time.
• You may watch a video through SonyLIV Service only in geographic locations where SPN offers the SonyLIV Service. The content that may be available to view will vary by geographic location. SPN may use technologies to verify your geographic location.
• Please write to customersupport@setindia.com for further details or enquiries.
• Our role in relation to SonyLIV subscription shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use.

A9: TEEWE (HDMI Streaming Device) offer

As part of this benefit, You can purchase TEEWE device (HDMI Streaming Device) at INR 999 (Indian Rupees Nine Hundred and Ninety Nine Only) over the Period of Agreement

For deriving this benefit, You are governed by and must adhere to the following specific terms and conditions:

You will need to call at CPP’s call-centre to place your request

You will need to pay the amount of INR 999 as per the options provided to you. Post receipt of payment, the device will be shipped to the address provided by you at the time of the transaction

TEEWE 2.0 HDMI Streaming Device is a product provided by MotivePrime Technologies. Our role in relation to TEEWE device shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use. You will be governed by the specific Terms and Conditions of Motiveprime as applicable to you at the time of purchase and usage of TEEWE device.

A10: Card Loss Reporting Service

If You lose Your card (credit, debit, prepaid, cash and other similar cards), You can report a Card Loss to us at our 24X7 emergency helpline number 6000 4000 (pre-fix STD code) or 1800 419 4000 (Toll-free) and We will contact the Issuers on Your behalf and ask them to cancel or block Your Card.

B: General conditions

Please read this section carefully as it contains important information.

Eligibility

The Service is only available to residents of India who are over the age of eighteen (18).

Term of Membership

1) CPP Asset Care Membership is valid only if it is purchased within fifteen (15) days of purchase of new Appliance.

2) Membership is available to the person whose name appears in the Welcome Pack only and is non-transferable.

3) You must provide Us with full and accurate information in connection with Your request for the Asset Care services.

4) Your Membership begins on the Start Date and continues for the Period of Agreement in return for payment of the Fee.

5) Advance payment of the Fees is the essence of the commencement of Our Agreement with You. In case your Fees is funded by our BFL, then You must repay BFL the full amount paid by BFL to CPP on your behalf for purchase of Your CPP Asset Care membership. CPP shall have the right to cancel Your membership without any notice to You if you fail to repay BFL any amount paid by BFL towards your CPP Asset Care membership fees.

6) In case of Mobile Phone or Tablet, You must install the F-Secure SAFE on Your Equipment and must have a working data connection. In addition to compliance with the terms and conditions specified herein, You must comply with the specific License Agreement and terms and conditions of F-Secure for use of F-Secure SAFE. They are available for review at www.f-secure.com It is hereby clarified that F-Secure SAFE is the property of F-Secure and F-Secure will always remain responsible and liable for any services / claims arising from the use of F-Secure SAFE by You.

7) In case of Desktop/Laptop, You must install the Wardwiz Internet Security on Your Desktop/Laptop. In addition to compliance with the terms and conditions specified herein, You must comply with the specific License Agreement and terms and conditions of Wardwiz for use of Wardwiz Internet Security. They are available for review at www.wardwiz.in. It is hereby clarified that Wardwiz Internet Security is the property of Wardwiz and Wardwiz will always remain responsible and liable for any services / claims arising from the use of Wardwiz Internet Security by You.

8) Any change or new addition to Your Service shall be intimated to You at least forty five (45) days in advance and such change shall become applicable to You from the date of such intimation. However, it is clarified that at F-Secure or Wardwiz discretion, the product (F-Secure SAFE and Wardwiz Internet Security) features may be added, modified, or removed during the Period of Agreement.

Limitations

1) In the event of theft or loss of Cards by You and You request us to call the Bank / Card issuer to block the same, then We shall attempt to block that Card with the help of details provided by You on a best effort basis. In the event that Your input is required in the form of confidential personal information number (PIN) or a telephone identification number (TIN) (which cannot be disclosed to a third party), We will assist You by conferencing You on the telephone call with the Issuer in order for You to provide such PIN/TIN for authentication purposes. It is clarified that we will only contact the card issuer to get Your Card blocked on Your behalf and cannot be held liable under any circumstances for any loss which may be incurred by You at any time, prior or post notifying the Card Loss to Us, or in case of any delay in blocking Your Card by the Bank or Card issuer.

2) It is hereby clarified that F-Secure SAFE is the property of F-Secure and F-Secure will always remain responsible and liable for any services / claims arising from the use of F-Secure SAFE by You. You are governed by and must comply with the specific License Agreement and terms and conditions (EULA) of F-Secure as applicable to You. Our role in relation to distribution of F-Secure SAFE to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of F-Secure SAFE.

3) It is hereby clarified that Wardwiz Internet Security is the property of Wardwiz and Wardwiz will always remain responsible and liable for any services / claims arising from the use of Wardwiz Internet Security by You. You are governed by and must comply with the specific License Agreement and terms and conditions (EULA) of Wardwiz as applicable to You. Our role in relation to distribution of Wardwiz Internet Security to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of Wardwiz Internet Security.

4) It is hereby clarified that Jeeves will always remain responsible and liable for any services / claims arising from the use of preventive maintenance visit by You. You will be governed by the specific Terms and Conditions of Jeeves as applicable to you at the time of usage of Jeeves. Our role in relation to this service provided to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of this service.

5) It is hereby clarified that Eros Now movie subscription is the property of Eros Now and Eros Now will always remain responsible and liable for any services / claims arising from the use of Eros Now subscription by You. This subscription is issued and governed by the terms & conditions of Eros Now, as may be amended from time to time. For detailed terms & conditions, please visit http://www.erosnow.com/#!/termsofuse. Our role in relation to Eros Now movie subscription provided to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of Eros Now Movie subscription.

6) It is hereby clarified that DITTO TV subscription is the property of ZDCL and ZDCL will always remain responsible and liable for any services / claims arising from the use of DITTO TV subscription by You. This subscription is issued and governed by the terms & conditions of ZDCL, as may be amended from time to time. For detailed terms & conditions, please visit www.dittotv.com/policy. Our role in relation to DITTO TV subscription provided to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of DITTO TV subscription.

7) Note that services set out in Section A5 and A6 of this Agreement will not be available Abroad and within India, this service will be available in the cities under the coverage network of our third party service providers. Please refer to the specific terms and conditions of A5 and A6 in this regard.

8) We cannot be held responsible for any loss, damage or fraud (direct or indirect) which might occur to You due to wrong submission of any information to Us by You or if are unable to provide the Services to You for reasons beyond Our control or even after reasonable efforts made by Us.

Payment

1) You (or BFL) must pay the Fee to Us on the date it is due and/or You must re-pay BFL the full amount paid by BFL to Us on Your behalf for Your Membership.

2) CPP reserves the right to revise its Fee at any point of time but it will not change for Your existing Membership.

Cancelling Your Membership

1) You have a right to cancel Your Membership at any time during the period of agreement. . If You exercise this right to cancel then Your Membership will be cancelled immediately and any payment made by You (or BFL on Your behalf) will be refunded to You (or BFL) as the case may be.

The refund of Membership Fee will be as per the following refund grid:

- Within 30 days : Rs. 200 will be deducted and balance membership fees will be refunded

- After 30 days : No refund of membership fees

No refund of Fee shall be due on cancellation under any circumstances if You have used any of the features of the Service or if the cancellation notice is provided after thirty (30) days from the Start Date.

2) We will cancel Your Membership on written notice to You if:

a) We do not receive advance payment of the Fee from You (or BFL) on the date it is due; and/or

b) You have failed to re-pay BFL the full amount paid by BFL to Us on your behalf for Your Membership and We are informed by BFL to cancel your membership

c) You have at any time:

I. Given Us false or materially incomplete information in relation to Your Membership; or

ii. Committed a material breach of the terms and conditions of Your Membership.

Governing law and Jurisdiction

These terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India.

You and We agree that all the disputes/differences arising out of or in relation to this Agreement shall be referred to the exclusive jurisdiction of and settled only by the courts in Delhi. You and We agree that terms and all other communications will be issued in English.

Complaints

If at any time You want to tell Us about a problem with Your Membership please call Us on 1860-258-3030 (between 11 AM– 9 PM, Monday – Sunday) or You can write to the Complaints Manager at:

CPP Assistance Services (Pvt) Ltd

P O Box No 826,

Kalkaji Post Office,

New Delhi - 110019

We will do Our best to answer Your query within five (5) working days. If We cannot reply to Your complaint by then, We will send You an acknowledgement letter to keep You informed of progress.

If any issue which remains unresolved or unanswered for more than five (5) working days, You may escalate the matter to escalations@cppindia.com We assure You to revert to Your query within forty eight (48) hours of receipt of Your query.

Recording calls

We record all telephone calls made to Us. We do this to:

Provide a record of the instructions We have received from You;

Allow Us to monitor quality standards;

Help Us with staff training; and

Meet legal requirements.

All communications and Membership documents will be in English unless otherwise agreed.

Your consent

By entering into this Agreement You hereby expressly accord Your consent and authorize us to collect all the required data/information including any sensitive personal data or information from You under this Agreement. Prior to providing any information, You have an option not to provide the data or information sought under this Agreement by sending to us a written notice to that effect.

By entering into this Agreement, You hereby expressly accord Your consent that for the better performance of this Agreement We may transfer Your data/information to any city within India or to a country outside India as mentioned herein. If We do transfer Your data within or outside India, We will make the appropriate checks to ensure that Your data is adequately protected.

Remember that upon request, You have a right to see and review all the personal information We hold about You and if found to be inaccurate or deficient shall be corrected or amended as feasible. If You would like to request this, please contact Our Customer Services Team on 1860-258-3030 (between 11 AM – 9 PM, Monday – Sunday) Please note that there will be a separate administration charge for the provision of this information. Please note that We will not be responsible for the authenticity of the information provided by You to us as required under this Agreement.

You have the right to withdraw the consent earlier provided by You with respect to providing Your data/information sought by us anytime while availing the Services. Such withdrawal of the consent shall be intimated in writing to us. However, in the event that You decide not to provide the data/Information sought by us or withdraw the consent earlier given by You, then We retain the right to not provide the services for which such data/information was sought.

Data Protection Notice

We will use the information You provide to:

- Manage Your Membership;

- Collect Fees when due; and

- Provide the Service to You.

We will collect the Fee from the card/ bank account that You have informed Us is the Pay Card / Pay Account.

If You use a Pay Card to pay for the Service, We may ask the issuer of that card to tell Us about changes in Your address and other personal and financial details so that We can update Your records. This may include, but is not limited to, asking for new card or account numbers and for information about changes to any of Your personal contact details (e.g. phone or fax numbers, or e-mail addresses).

We may pass Your personal information to Our approved suppliers/service providers, including Our group companies, for the purpose of sending correspondence to You and providing some of the features of the Service to You. They may contact You by post, landline telephone or, if You have previously agreed, by email or mobile phone. By taking out Your Membership and by giving Us Your address, phone number and email address, You agree that We and Our approved suppliers/service providers may contact You using these methods, unless You have told Us not to. If You do not want Your details to be used for these purposes, please let Us know in writing at any time.

How We protect Your data

We take data security very seriously and go to great lengths to ensure that Your information is protected against unauthorised use of any kind. We have appropriate measures in place to safeguard the data We hold. Our Information Security Systems have been verified by accreditation in the form of Our PCI-DSS certificate for Information Security Management.

Our suppliers/service providers are vetted to ensure they comply with the necessary data protection protocol before they are approved.

We are continually reviewing and updating Our security procedures as new technologies become available. All areas of Our website where personal information is collected are secure and will display the ‘padlock’ symbol for reassurance. Where information is transferred it shall be encrypted using the latest encryption technology commercially available.

Please refer to Our data privacy policy on Our website www.cppindia.com for more details.

Who We may pass Your details to and how they would be used

Updating Your records

We may ask Your Issuer / bank to tell Us about changes in Your contact details / details specifically related to the Services (subject to any disclosure contract in this regard that You may have with the Issuer) so We can update Your Membership records.

Providing the Service

When You take the Membership, We pass Your personal details to Our approved suppliers/service providers to provide some of the services described in Section A. We will only pass to them the minimum amount of information required for them to be able to identify You, should You need these services. Our suppliers will pass Your information (such as Your name, contact details, etc.) to third parties to enable them to assist You only in instances when You require help from them.

We may pass Your personal information to Our approved fulfilment and courier vendors so that We can send correspondence to You and provide some of the features of the Service to You.

Marketing and Market Research

To avoid contacting You unnecessarily about products or services You may already have, We will compare Your details with information on prospect files prepared by Our BFLs. When We do this We may need to tell Our BFLs/third party suppliers/service providers that You have subscribed for the Service or hold a product with Us and disclose enough personal data to allow Our BFLs/third party suppliers/service providers to identify You on these files.

We and Our approved suppliers/service providers may also use Your personal information to contact You about goods and services that might interest You or invite You to take part in market research surveys. You may be contacted either by post, phone or e-mail for these purposes. If You would prefer this not to happen, please let Us know when You register, or call Us at any time if You change Your mind.

Grievance regarding Data Protection issues

If at any time You want to tell Us about a problem, discrepancy or grievance regarding Your personal data/information/details or the processing thereof, please call Our designated grievance officer Ms. Prachala Singh on 1860-258-3030 (between 11 AM – 9 PM, Monday – Sunday) or You can also write to Our grievance officer at:

CPP Assistance Services (Pvt) Ltd.

P O Box No 826,

Kalkaji Post Office,

New Delhi – 110019

Our grievance officer will do his best to expeditiously redress any issues/grievance that You may have within a period of thirty (30) days from the date of receiving Your grievance.

EXTENDED WARRANTY POLICY DOCUMENT

Whereas the Insured has made to Bajaj Allianz General Insurance Company Ltd. (hereinafter called the Company), a proposal which is hereby agreed to be the basis of this Policy and has paid the premium specified in the Schedule, now the Company agrees, subject always to the following terms, conditions, exclusions, and limitations, to indemnify the Insured in excess of the amount of the Deductible and subject always to the Sum Insured against such loss as is herein provided.

COVERAGE

The Company will indemnify the Insured against the repair or replacement costs in respect of the Insured Asset caused by a Breakdown arising out of manufacturing defect and / or due to poor workmanship of the service personnel of the authorized workshops during thePolicy Period, provided that the liability of theCompany in respect of any one Insured Asset in any one Policy Period will not individually or in the aggregate exceed theSum Insured set against such item in the Schedule.

DEFINITIONS

The following words or terms shall have the meaning ascribed to them wherever they appear in this Policy, and references to the singular or to the masculine shall include references to the plural and to the female wherever the context so permits:

1. Breakdown means the mechanical and/or electrical failure of a physical object that causes it to not function in its intended manner.

2. Deductible means the amount which shall be borne by theInsured in respect of each and every claim made under this Policy. The Company’s liability to make any payment under the Policy is in excess of the Deductible.

3. Insured means the person or organization named in the Schedule.

4. Insured Asset means a physical object which is the subject matter of insurance under this Policy and appears specifically on the Schedule.

5. Policy means the proposal, the Schedule, the policy document and any endorsements attaching to or forming part thereof either on the effective date or during the Policy Period.

6. Policy Period means the period commencing from effective date and hour as shown in the Schedule and terminating at midnight on the expiry date as shown in the Schedule.

7. Effective Date shall be the date immediately after the date on which the Manufacturers Warranty Period of the Insured Asset has expired.

8. Manufacturers Warranty Period means the months for which the Manufacturers Warranty for the insured Asset shall be effective.

9. Sum Insured means the amount stated in the Schedule, which is the maximum amount (regardless of the number of amount of claims made) for any one claim and in the aggregate for all claims for which the Company will make payment in relation to the Insured Asset to which theSum Insured relates during the Policy Period.

SPECIAL CONDITION

1. The Sum Insured in respect of each Insured Asset must equal the original purchase price of the Insured Asset.

EXCLUSIONS

The Company is not liable for and no indemnity will be provided in respect of any loss arising out of, caused by, occasioned by, attributable to or howsoever connected to:

1. Any claim falling beyond the expiry date as shown in the schedule.

2. Deductible:

For Partial Loss Claims: As applicable and mentioned in the Schedule.
For Total Loss Claims: No deductible is applicable.

3. Loss or damage arising out of the Insured Asset not being used in accordance with manufacturer’s instructions.

4. Loss or damage for which the manufacturer of the Insured Asset is responsible under a guarantee and/or warranty.

5. Loss or damage arising out of improper use of the Insured Asset

6. Loss or damage arising out of modification or alteration of any nature made in the electrical circuitry and/or physical con struction of the Insured Asset.

7. Where repair work is carried out by persons/agency that are not authorized by the Company

8. Inconsequential aspects such as noises, vibrations, oil seepage and sensations that do not lead to dismal performance of the Insured Asset.

9. Loss or damage to accessories used in connection with the Insured Asset that were not supplied at the time of purchase of the Insured Asset by the Insured.

10. Replacement of any consumable item of the Insured Asset, including but not limited to batteries, bulbs, plugs, cables, ribbons, belts, tapes, fuses, filters, toner or software.

11. Defects or faults that were not covered under the manufacturer’s warranty.

12. Loss or damage due to or consequent upon wear and tear and/or gradual deterioration of the Insured Asset.

13. Loss or damage arising out of improper or abnormal electrical/gas/water supply or signal connection to the Insured Asset.

14. The cost of transporting the Insured Asset to and/or from the place of repair.

15. Loss or damage caused by or arising out of the willful acts or willful gross negligence or fraudulent acts of the Insuredand/or Insured’s family and/or Insured’s employees.

16. Insured’s consequential losses of any kind and/or legal liability of any kind.

17. Failure of parts which are subject to recall by manufacturer of the Insured Asset.

18. The cost of repairing, restoring or reconfiguring computer software.

19. Any cost incurred with maintenance of the Insured Asset, including parts replaced in course of such maintenance operations.

20. Loss or damage due to corrosion, rust, denting, scratching, blockages or dust.

21. Where the original serial number is removed, obliterated or altered from Insured Asset.

22. Loss or damage arising out of improper storage or transportation of the Insured Asset.

23. The cost of installing any optional attachment to the Insured Asset.

24. Loss or damage due to use of non-genuine parts and/or non-genuine oils.

25. Where there is a change of ownership of the Insured Asset.

26. Mechanical and/or electrical breakdown caused by overloading, strain, overrunning, freezing, excessive pressure, short-circuiting, heating of the Insured Asset.

27. Service calls which do not involve malfunction or defects in workmanship or material.

28. Damages caused by services performed by service personnel of the non-authorized workshops.

29. Where the Insured Asset is subject to commercial, rental or profit generation purposes.

30. Loss or damage arising out of any external cause, including but not limited to fire, theft, explosion, water damage, acts of God, riots/strike/malicious damage, - act of terrorism, corrosion, rust, denting, scratching, animal/insect damage, entry of foreign bodies etc.

31. Any circumstance, fact or matter of which the Insured was or ought reasonably to have been aware prior to the commencement of the Policy Period.

32. Ionising, radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste or from the combustion of nuclear fuel.

33. The radioactive toxic explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof.

34. War, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation or nationalisation or requisition of or damage to property by or under the order of any government or public local authority.

35. Any loss or damage that arises when the Policy is not in force due to any reason whatsoever.

CLAIM SETTLEMENT

In the event of a loss, the basis of loss settlement shall be as follows:

1. Where an Insured Asset can reasonably be repaired or reinstated at a cost less than the replacement cost, the Companywill indemnify the Insured in respect of the expenses necessarily incurred to restore the Insured Asset to its state immediately prior to the happening of the insured event. No depreciation shall be deducted.

2. In the case of a total loss, the Company shall indemnify the Insured in respect of the restoration or replacement costs up to the Sum Insured set against the Insured Asset in the Schedule, subject to a depreciation of 10% per annum from the date of manufacture.

3. The Company may at its Option repair, reinstate or replace the Insured Asset damaged or destroyed, or any part thereof instead of paying the amount of loss or damage

4. The Company shall be entitled to retain any defective part replaced under the Policy.

GENERAL CONDITIONS

1. Due Observance
The due observance of and compliance with the terms, provisions, warranties and conditions of this Policy insofar as they relate to anything to be done or complied with by the Insured shall be a condition precedent to any liability of the Company under this Policy.

2. Reasonable Care
The Insured shall:

1. take all reasonable steps to safeguard the Insured Asset against any insured event

2. take all reasonable steps to prevent a claim from arising under this Policy

3. Duties and Obligations after Occurrence of an Insured Event
Save as more specifically provided for elsewhere in thePolicy, it is a condition precedent to the Company’s liability under this Policy that, upon the happening of any event giving rise to or likely to give rise to a claim under this Policy:

1. the Insured shall immediately and in any event within 14 days give written notice of the same to the address shown in the Schedule for this purpose, and in case of notification of an event likely to give rise to a claim to specify the grounds for such belief, and

2. the Insured shall not abandon the Insured Asset, nor take any steps to rectify/remedy the damage before the same has been approved by the Company or any of its representatives and appointees, and

3. the Insured shall within 28 days deliver to the Company its completed claim form detailing the loss or damage that has occurred and an estimate of the quantum of any claim along with all documentation required to support and substantiate the amount sought from the Company, and

4. the Insured shall expeditiously provide the Company and its representatives and appointees with all the information, assistance, records and documentation that they might reasonably require, and

5. the Insured shall allow the Company and its representatives and appointees to inspect the Insured Asset or any other material items, as per ‘the Right to Inspect’ Clause.

4. Right to Inspect
If required by the Company, its representatives and appointees, including a loss assessor or a surveyor appointed in that behalf, shall in case of any loss or any circumstances that have given rise to a claim under the Policy be permitted at all reasonable times to examine into the circumstances of such loss. TheInsured shall, on being required so to do by the Company, produce all books of accounts, receipts, documents relating to or containing entries relating to the loss or such circumstance in his possession and furnish copies of or extracts from them as may be required by the Company so far as they relate to such claims or will in any way assist the Company to ascertain in the correctness thereof or the liability of the Company under the Policy.

5. Contribution
If, at the time of any claim, there is, or but for the existence of this Policy, would be any other policy of indemnity or insurance in favour of or effected by or on behalf of theInsured applicable to such claim, then the Company shall not be liable to pay or contribute more than its rateable proportion of any loss or damage.

6. Subrogation
The Insured and any claimant under thisPolicy shall at the expense of the Company do or concur in doing or permit to be done all such acts and things that may be necessary or reasonably required by the Company for the purpose of enforcing any civil or criminal rights and remedies or obtaining relief or indemnity from other parties to which the Company shall be or would become entitled or subrogated upon the Company paying for or making good any loss or damage under this Policy whether such acts and things shall be or become necessary or required before or after the Insured’s indemnification by the Company.

7. Fraud
If the Insured or any claimant under this Policy shall make or advance any claim knowing the same to be false or fraudulent as regards amount or otherwise, this Policy shall be void and all claims or payments hereunder shall be forfeited.

8. Cancellation

1. This Policy may be cancelled by or on behalf of the Company by giving the Insured at least 15 days written notice and in such event the Company shall refund to the Insured a pro-rata premium for the unexpired Policy Period. For the avoidance of doubt, the Company shall remain liable for any claim that was made prior to the date upon which this insurance is cancelled.

2. This Policy may be cancelled by the Insured at any time by giving at least 15 days written notice to the Company. If the Policy is cancelled prior to commencement of thePolicy Period, theCompany will refund 100% of the premium to the Insured, subject to a retention of Rs. 75 towards administrative costs. If, however, the Policy is cancelled after the commencement of the Policy Period, the Company will refund premium on a pro-rata basis by reference to the time cover is provided, subject to a minimum retention of premium of 25%. No refund of premium shall be due on cancellation if a claim has been made under this Policy.

9. Dispute Resolution

1. If any dispute or difference shall arise as to the quantum to be paid under this Policy (liability being otherwise admitted), such difference shall independently of all other question be referred to the decision of a sole arbitrator to be appointed in writing by the parties to or if they cannot agree upon a single arbitrator within 30 days of any party invoking arbitration, the same shall be referred to a panel of three arbitrators, comprising of two arbitrators one to be appointed by each of the parties to the dispute/ difference and the third arbitrator to be appointed by such two arbitrators and arbitration shall be conducted under and in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The law of the arbitration will be Indian law, and the seat of arbitration and venue for all hearings shall be within India.

2. It is clearly agreed and understood that no difference or dispute shall be referable to arbitration as herein before provided if the Company has disputed or not accepted liability under or in respect of this Policy.

3. It is hereby expressly stipulated and declared that it shall be a condition precedent to any right of action or suit upon this Policy that the award by such arbitrator/ arbitrators of the amount of the loss or damage shall be first obtained.

4. It is also hereby further expressly agreed and declared that if theCompany shall disclaim liability to the Insured for any claim hereunder and such claim shall not, within 12 calendar months from the date of such disclaimer have been made the subject matter of a suit in a court of law, then the claim shall for all purposes be deemed to have been abandoned and shall not thereafter be recoverable hereunder.

5. In the event that these arbitration provisions shall be held to be invalid then all such disputes or differences shall be referred to the exclusive jurisdiction of the Indian Courts

10. Notices

1. Any and all notices and declarations for the attention of the Company shall be submitted in writing and shall be delivered to the address specified in the Schedule

2. Any and all notices and declarations for the attention of the Insured shall be posted to the Insured’s address stated in the Schedule

11. Governing Law
The construction, interpretation and meaning of the provisions of this Policy shall be determined in accordance with Indian law. The section headings of this Policy are included for descriptive purposes only and do not form part of this Policy for the purpose of its construction or interpretation.

12. Entire Contract
This Policy constitutes the complete contract of insurance. No change or alteration in this Policy shall be valid or effective unless approved in writing by the Company, which approval shall be evidenced by an endorsement on the Policy.

13. Territorial Limits
This Policy covers insured events arising during thePolicy Period within India. The Company’s liability to make any payment shall be to make payment within India and in Indian Rupees only.

14. Renewal Notice
The Company shall not be bound any renewal premium nor give notice that such is due. Every renewal premium (which shall be paid and accepted in respect of this Policy) shall be so paid and accepted upon the distinct understanding that no alteration has taken place in the facts contained in the proposal or declaration herein before mentioned and that nothing is known to the Insured that may result in enhancement of the risk of the Company under this Policy. No renewal receipt shall be valid unless it is on the printed form of the Company and signed by an authorized official of the Company.

15. Resolving Issues
We do our best to ensure that our customers are delighted with the service they receive from Bajaj Allianz. If you are dissatisfied we would like to inform you that we have a procedure for resolving issues, as mentioned herein below. Please include your policy number in any communication. This will help us deal with the issue more efficiently. If you don’t have it, please call your Branch office.

First Step
Initially, we suggest you contact the Branch Manager / Regional Manager of the local office which has issued the policy. The address and telephone number will be available in the policy.

Second Step
Naturally, we hope the issue can be resolved to your satisfaction at the earlier stage itself. But if you feel dissatisfied with the suggested resolution of the issue after contacting the local office, please e-mail or write to:

Customer Care Cell
Bajaj Allianz General Insurance Co. Ltd
GE Plaza, Airport Road, Yerawada, Pune 411 006
E-mail: customercare@bajajallianz.co.in

If you are still not satisfied, you can approach the Insurance Ombudsman in the respective area for resolving the issue. The contact details of the Ombudsman offices are mentioned below:

Note: Address and contact number of Governing Body of Insurance Council:

Secretary General - Governing Body of Insurance Council

Jeevan Seva Annexe, 3rd Floor, S.V. Road, Santacruz (W), Mumbai - 400 054

Tel. No.: 022 - 2610 6889, 26106245, Fax No.: 022 - 26106949, 2610 6052,

E-mail ID: inscoun@vsnl.net

Product Terms & Conditions

Terms & Conditions of Your ‘CPP Asset Care’ Membership (Purchased through BFL)

Please read this document carefully. It sets out the information and terms and conditions of Your contract with Us for the ‘CPP Asset Care’ Membership services.

Please read this document carefully and keep it in a safe place

Definitions

Where the following words are used in these terms and conditions, they will have the meanings shown below:

Abroad – In a country other than India.

Agreement – These terms and conditions of the Asset Care services and any subsequent changes thereto.

Appliance – New appliance purchased by You and financed from BFL

BFL – Bajaj Finserv Limited, whose registered office is at 4th Floor, Bajaj Finserv Corporate Office, Off Pune Ahmednagar Road, Viman Nagar, Pune – 411014, Maharashtra (and from whom You may have financed Your Appliance and / or Asset Care Membership Fee)

Card – Your credit, debit, prepaid, cash and other similar cards.

Card Loss – Loss by You or theft from You of a Card.

CPP - CPP Assistance Services Private Limited, whose corporate office address is at Ground Floor, Wing – A, Golf View Corporate Tower–A, Golf Course Road, Sector – 42,Gurgaon – 122002, Haryana, India and registered office is at A-370, 2 Floor, Kalkaji, New Delhi 110019.

EROS Now – Eros International Ltd. and (or) Eros International Plc.

F-Secure – F-Secure Corporation and (or) F-Secure Private Limited.

F-Secure SAFE - A comprehensive security solution relating to Your mobile phone or tablet (including iPAD), which is owned and provided by F-Secure.

Fee – Means the amount inclusive of applicable taxes (printed in Your Welcome Pack and as shown in the table at the last page of this Agreement as applicable to You) that You pay towards: (a) the Incorporation Fee, as the case may be; and (b) the Service Fee, when You purchase Your Membership. CPP reserves the right to revise its Fee at any point of time.

Home – The place where You permanently reside; which You have given Us as Your address while registering for the Membership

Incorporation Fee – A part of the total Fee, i.e., an amount equal to 40% of Membership Fee (incl. of taxes), that You pay for incorporation or renewal of your Membership, as the case may be, with CPP.

India Assistance – India Roadside Assistance Private Limited

Jeeves – Jeeves Consumer Services Private Limited

Member – The person who has purchased and who has called CPP to register for the Membership.

Membership - Your right to use the Service for which You pay the Fee, subject to these Terms & Conditions or as agreed with You from time to time.

Motiveprime – Motiveprime Consumer Electronics Private Limited

Period of Agreement – Period of one (1), two (2) or three (3) years, as the case may be, from the Start Date for which You have paid the Fee.

Registered Vehicle – The vehicle You have registered with Us for Roadside Assistance.

Roadside Assistance – Means the services, which will be provided to You by India Assistance in relation to the breakdown of Your Registered Vehicle.

Start Date – The start date for Your Membership when You have purchased the Appliance and are registered with Us.

Service – Shall have the meaning given to it in paragraph A below read in conjunction with Annexure 1 at the end of this Agreement (which specifies the benefits as applicable to You and will be provided to You for the Membership purchased by You).

Service Fee – A part of the total Fee, other than Incorporation Fee, that You pay for availing the Services.

Wardwiz - Wardwiz India Solutions Private Limited

We, Us, Our – CPP.

Welcome Pack - Means the pack You get or We send to You when You have purchased the Service containing these terms and conditions and other information relevant to the Service.

Year – A period of twelve (12) consecutive months.

You, Your – The Member.

ZDCL - Zee Digital Convergence Limited

The CPP Asset Care Service is provided by CPP Assistance Services Private Limited, whose corporate office address is Ground Floor, Wing – A, Golf View Corporate Tower–A, Golf Course Road, Sector – 42,Gurgaon – 122002, Haryana, India in conjunction with its third party suppliers/service providers.

Should You have any queries about these terms and conditions or Your Membership, You can contact Us by email at cpp.assetcare@cppindia.com or by telephoning Us on 1860-258-3030 (between 11 AM – 9 PM, Monday – Sunday). You can also write to Us at the following address:

CPP Assistance Services (Pvt) Ltd

P O Box No 826,

Kalkaji Post Office,

New Delhi – 110019

A. Services of Asset Care Membership (Please refer Annexure 1 of this Agreement for the benefits as applicable to You for the Membership purchased by You):

A1: Multi-lingual Feature-Related Assistance Helpline

As part of Asset Care membership, You get exclusive access to a multi-lingual assistance helpline service that helps You understand the features of Your home appliances in detail. Our expert advisor will understand Your query and explain all aspects of the relevant features and working of Your appliances in a language that You are familiar with. The assistance helpline can help resolve feature related queries across many brands. You may call at our helpline number for all Asset Care customers, from Monday to Sunday, 11 AM – 9 PM

A2: F-Secure SAFE (Applicable for Mobile Phone or Tablet only)

You will be offered a comprehensive internet security solution for Your Equipment (mobile phone or tablet including iPAD), powered and owned by F-Secure, who is a third party supplier/service provider and will provide the benefits as mentioned below. F-Secure SAFE key will be provided to You through physical pack sent to Your Home or through text message (SMS) to the mobile number provided by you to BFL.

What is provided?

F-Secure SAFE protects Your Equipment and digital content there in with the features which include:

Safeguard Data: F-Secure SAFE provides the following features which ensure the safety of Your data in the Equipment:

i. Remote lock - Allows the stolen Equipment to be remotely locked through a secure website so that strangers cannot access personal information.

ii. Remote wipe - Allows erasing of information on the Equipment, so that information cannot be used for fraudulent purposes.

iii. Contacts back-up and restore – Allows saving of contacts from Equipment so they can be easily restored as and when required.

Safeguard Phone: F-Secure provides the following features which protect Your Equipment:

i. Call and text blocker - Allows blocking of calls and text messages from specific phone numbers.

ii. SIM Card lock – Instantly locks the phone in case the SIM Card is removed, thus preventing usage of Your Equipment using another SIM Card.

Tracking and Recovery: F-Secure provides the following features which help in tracking and recovery of Your lost / stolen Equipment:

i. Remote locate - Shows where the device is on a map.

ii. Scream alarm - Allows activation of a scream alarm to locate the Equipment

iii. Lost notice - Lets You display a customizable message to anyone who finds the Equipment, thus making arrangements for recovery.

iv. Sneak Peek - Allows built-in webcam to take a photo of anyone using the Equipment t.

Threat Protection: F-Secure provides the following features which protect Your Equipment from threats:

i. Virus and Malware protection – detects and removes viruses and other internet based threats without affecting Equipment performance.

ii. Download protection – automatically scans downloaded applications and application updates for threats and removes them.

iii. Automatic SD Card scan – allows automatic scanning of SD cards for threats when they are plugged into the Equipment.

For deriving benefit from the F-Secure SAFE, You must adhere to the following specific terms and conditions:

i. You are governed by and must comply with the specific License Agreement and terms and conditions (EULA) of F-Secure as applicable to You.

ii. The supported platforms for Mobile/Tab are Android 4.0 or later, iOS 8 or later & Windows Phone 8.

iii. You must download the F-Secure SAFE application on Your Mobile/Tab and provide the information required to install and run the F-Secure application on Your device.

iv. F-Secure SAFE is provided by F-Secure and F-Secure may at its discretion, add, modify or remove the product features during the Agreement Period for which We cannot be held liable in any manner

A3: Wardwiz Internet Security (Applicable for Desktops or Laptops only)

You will be offered a comprehensive internet security solution for Your Desktop/Laptop, powered and owned by Wardwiz, who is a third party supplier/service provider and will provide the benefits as mentioned below. Wardwiz Internet Security key will be provided to You through physical pack sent to Your Home or through text message (SMS) to the mobile number provided by you to BFL.

What is provided?

Wardwiz Internet Security, being a German product, ensures compliance with Global Standards. German technology in itself is a trademark for high quality and it protects Your digital content in Your Computer with real-time protection against malware, hackers, identity theft harmful and unsavoury web sites.. The features include:

Proactive – Heuristic Scan ensures your system is protected as it analysis the behaviour of the applications running at the background

User Friendly - Eye pleasant and user friendly Interface is the unique combination built by WardWiz which is verysimple to use Cost Effective – WardWiz is a cost effective solution which provides the multiple tools and utilities

System Efficiency – Reduce RAM consumption and reduces Processor heating and helps to improve shelf life of PC components

Flawless encryption – Uses AES 256 which is the most advanced method of encryption and decryption

For deriving benefit from Wardwiz Internet Security, You must adhere to the following specific terms and conditions:

I. You are governed by and must comply with the specific License Agreement and terms and conditions of Wardwiz as applicable to You. They are available for review at www.wardwiz.in.

ii. The supported platform are Windows XP , Windows 7 , Windows 8 , Windows 8.1 , Windows 10 ; 32 or 64 bits

iii. Your computer (Desktop / Laptop) must have available disk space of 800 MB.

iv. You must ensure that Your computer is equipped with at least 2GB RAM.

v. You must download the Wardwiz Internet Security application on Your computer and provide the information required to install and run the Wardwiz application on Your computer.

vi. Wardwiz Internet Security is provided by Wardwiz and Wardwiz may at its discretion, add, modify or remove the product features during the Agreement Period for which We cannot be held liable in any manner.

A4: Identifier (IMEI) and SIM Registration and Blocking Service

If You register Your Mobile IMEI number and SIM Card number with Us, We will hold them safe should You ever need these details. If You lose Your Mobile, We will help You with the notifications that You need to make to block Your SIM Card.

A5: Roadside Assistance (for Your Car or Bike)

If there is a breakdown of Your Registered Vehicle and You require our assistance Service in relation to Your Registered Vehicle, We will liaise with India Roadside Assistance Pvt. Ltd (India Assistance) who is our third party supplier/service provider and facilitate the specified services mentioned below.

Territorial Scope: Roadside Assistance Services will be provided within 50kms radius from city centre in the cities under coverage network of India Assistance, in the Republic of India. A current list of cities where the below mentioned services are provided is available on our website www.cppindia.com.

What is provided?

A5.1. Breakdown Support Over the Phone

In the event of breakdown of the Registered Vehicle, Our third party provider shall understand the basic problem prior to offering solutions. Some minor, recurring issues shall be supported over the phone.

A5.2. “On site” Preliminary Support of the Registered Vehicle

In the event of immobilization of the Registered Vehicle due to mechanical or electrical breakdown and as long as the said fault can be repaired at the place of immobilization within a maximum time period of sixty minutes, our third party provider will proceed to arrange onsite preliminary support of the breakdown. Neither supply of parts or replacement elements, nor materials in general are included in this coverage.

A5.3. Battery Jumpstart

If the Registered Vehicle does not start due to the battery being discharged, Our third party provider shall arrange to jumpstart the battery. Neither the supply of parts or replacement elements, nor materials in general are included in this service.

A5.4.Towing of the Registered Vehicle

In the event that Registered Vehicle is immobilized due to the breakdown or accident and “Onsite Preliminary Support” is not possible, our third party provider shall arrange for towing of the Registered Vehicle to the nearest workshop or garage. These services shall be provided using equipment deemed most suitable. Only premium cars and automatic transmission cars shall have prerogative of being towed on flatbed trucks, wherever available. In case the removal or extraction of the Registered Vehicle is needed, We shall arrange the service on payable basis. These costs shall be paid on-spot by You directly to our third party provider.

A5.5. Replacement Keys

If keys of the Registered Vehicle are lost or misplaced, Our third party provider shall arrange delivery of duplicate set from Your registered address.

A5.6. Fuel Delivery

If the Registered Vehicle runs out of fuel, Our third party provider will arrange to get delivered up to 5 litres of fuel (petrol or diesel only) for passenger cars and up to 2 litres of fuel (petrol only) for motorbikes. The cost of fuel shall be paid by You on delivery on the spot to Our representative.

A5.7. Emptying of the Fuel Tank

If, due to an error, the Registered Vehicle’s tank is filled with the wrong fuel, Our third party representative shall bear the cost of emptying it. In case this service is not feasible, the Registered Vehicle shall be towed to the nearest workshop/ garage.

A5.8. Flat Tyre Support

If the Registered Vehicle has a punctured or burst tyre, Our third party provider will arrange to take care of changing it with the spare tyre carried in the Registered Vehicle. In case where spare tyre cannot be used Our third party provider will arrange to either tow the Registered Vehicle to the nearest tyre repair shop or accompany You to nearest tyre repair shop and back to the Registered Vehicle. You shall pay directly repair charges to the tyre repair shop. In such cases We and Our third party supplier/service provider shall not be liable for the quality of workmanship of such repairs.

A5.9. Co-ordination of local taxi

In the event that breakdown takes place more than 50 kms away from place of residence and the “on site” preliminary support as mentioned above is not possible, and Your Registered Vehicle is towed to workshop or garage, We shall assist You by co-ordinating and arranging for a local taxi, wherever required. This service is to enable You to accompany the Registered Vehicle to the dealership or travel to the nearest convenient place. In this case We shall merely be a facilitator and shall not be held responsible for quality of services. All monetary or other transactions shall be directly between You and the service provider. Our role shall end as soon as the contact details are provided to the customer (i.e., You). In case such services are not available in that area We shall not be held responsible in any manner, whatsoever.

A5.10.General Conditions and Exclusions

The roadside assistance services facilitated by Us for You will be limited as follows:

General conditions

a) You may register one vehicle against this membership. The assistance services provided will also cover Your passenger car if another authorized driver is driving. If You register a two-wheeler then only You may use the assistance services provided in this Membership. If You change Your vehicle, You must send Your RC copy for approval by CPP before the Registered Vehicle is changed.

Restricted exclusions:

a) If the Registered passenger car is over the age of 8 years or Registered two-wheeler is over the age of 5 years, the assistance stipulated in A5.1 – A5.4 (inclusive) will not be provided.

General Exclusions

a) If Your Registered Vehicle has not been maintained regularly as per manufacturer guidelines and thus is not in roadworthy condition.

b) In any case, if You or any other beneficiary refuses to pay for the services offered on chargeable basis, your Membership will be cancelled.

c) Any event when You or any other beneficiary is found to be in any of the situations that are indicated below:

1. The state of intoxication or under the influence of alcohol, drugs, toxins or narcotics not medically prescribed or medically prescribed, but not consumed as per dosage.

2. Lack of permission or corresponding license for the category of the Registered Vehicle or violation of the sanction of cancellation or withdrawal of them.

d) Any event where breakdown is caused by deliberately inflicted damage, vandalism, arson or participation in a criminal act or offence.

e) Any past history where You or any other beneficiary has on two prior occasions misused or abused the services.

f) Those accidents resulting from the illegitimate removal of the Registered Vehicle.

g) Those accidents or breakdowns that are produced when You or any other beneficiary have infringed upon the regulatory ordinances as far as the requisites and number of persons transported, weight and means of things and animals that can be transported or the form of handling them as long as the infraction has been the determining cause of the accident or the causal event of the incident.

h) Any vehicle involved in or liable to be involved in a legal case prior to or post immobilization.

I) Events happening where the vehicle lacks documentation or requisites (including the Technical Inspection of the Vehicles and Obligatory Insurance) legally necessary to ply on public roads in the country where the Registered Vehicle is found.

j) Events caused by fuels, mineral essences, and other inflammable, explosive or toxic materials transported in the Registered Vehicle.

k) Any public vehicle like ambulances, taxis, police vehicles and/or fire brigade vehicles and any other vehicle not used for private use are excluded of all the services coverage under these general conditions.

l) Luggage that is not sufficiently wrapped or identified, fragile luggage or perishable products, and any commercial goods carried in the Registered Vehicle.

m) Assistance to occupants of the Registered Vehicle different to those defined as beneficiaries.

n) Any animal carried in the Registered Vehicle.

o) The following vehicles are not covered:

1. Those used for hire or reward, except if expressly included above.

2. Those used for the transportation of goods.

3. Those not powered exclusively by an internal combustion engine.

4. Those with an authorized maximum weight exceeding 3,500 Kg.

5. Any four wheeler with dimensions greater than:

I. 2.5 meters in height.

ii. 2.5 meters in width.

iii. 5.1 meters in length.

p) The following events are not covered under the program/services for passenger cars:

1. Boot cannot be opened.

2. Non-functional horn. However, if the horn is activated incessantly, assistance will be provided.

3. Faulty fuel gauge.

4. Non-functional speedometer.

5. Non-functional sunroof operation.

6. Non-functional air-conditioning.

7. Non-functional demisters.

8. Vehicle headlights not functional during day time.

9. Non-functional seat adjustor but the vehicle can be driven safely.

10. Illumination warning lamp of ABS, airbag warning or traction control or any such non-safety related lights/service warnings lights which do not render the vehicle immobilized.

11. In the event of passenger doors not opening or seatbelts not functioning and there are no passengers except the driver.

12. Damaged door glasses or non-functional windows when there are no security or weather risks.

13. Broken rear-view mirror not obstructing drivers/ riders view.

14. Damaged or faulty fuel cap but vehicle has sufficient fuel to reach the nearest authorized dealer.

15. Windscreen wipers turning faulty in fair weather or vehicle running out of windscreen wiper fluid.

16. Electronic vehicle security system is faulty but do not render it immobilized and the alarm is not hooting continuously.

q) The following events are not covered under the program/services for two-wheelers:

1. Non-functional horn. However, if the horn is activated incessantly, the Services will be provided.

2. Faulty gauges and meters.

3. Vehicle headlights not functional during day time.

4. Illumination warning lamps of any non-safety related lights/service warnings lights which do not render the vehicle immobilized.

5. Broken rear-view mirror not obstructing rider’s view.

6. Electronic vehicle security systems, if fitted as a standard equipment, are faulty but do not render it immobilized.

A6: Preventive Maintenance Visit

As part of this benefit, You will be provided with one free home visit per year of a technician over the Period of Agreement for preventive maintenance service (Labour only) of Your Appliance, for which we have tied up with Jeeves who is our third party supplier/service provider and will provide this service.

For deriving this benefit, You are governed by and must adhere to the following specific terms and conditions:

Preventive Maintenance Visit will be provided in India in the cities under coverage network of Jeeves. Its network development of new cities is in progress. A current list of cities where this service is provided is available on http://www.jeeves.co.in

This benefit is governed by the terms & conditions of Jeeves, as may be amended from time to time. For detailed terms & conditions, please visit http://www.jeeves.co.in/terms-condition.aspx

This offer is not an instrument for payment and shall be used only for the purpose of availing the preventive maintenance service of Your Appliance.

Please contact Jeeves at http://www.jeeves.co.in for further details or enquiries regarding this benefit.

Our role in relation to preventive maintenance visit shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use.

A7: Movie Subscription

As part of this benefit, You will be provided with premium subscription pack offered by Eros Now which will enable You to watch unlimited movies and shows, and access music (which are part of the movies, shows and music library of Eros Now).

For deriving this benefit, You are governed by and must adhere to the following specific terms and conditions:

This subscription is issued and governed by the terms & conditions of Eros Now, as may be amended from time to time. For detailed terms & conditions, please visit http://www.erosnow.com/#!/termsofuse

This offer is not an instrument for payment and shall be used only for the purpose of availing Eros Now premium subscription on the supported devices. For details please visit http://www.erosnow.com/#!/getting_started

Internet service charges applicable as per the plan availed by You from Your telecom service provider shall be applicable while accessing Eros Now subscription.

Content available on Eros Now premium subscription shall be subject to change at the discretion of Eros Now at any time.

Please contact Eros Now at http://www.erosnow.com//#!/contact for further details or enquiries regarding Your subscription.

Our role in relation to Eros Now subscription shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use.

A8: SonyLIV Subscription

As part of this benefit, You will be provided with subscription of SonyLIV, an online portal service with various contents by way of streaming over the Internet on mobile and similar other handheld devices and by way mobile applications. With this You can watch Live TV channels, latest TV serials, Live sports, movies, music with the best quality streaming and a premium experience.

For deriving this benefit, You are provided with a unique SonyLIV redemption code in the Pack which is valid for a period of 3 months from the date of purchase of Membership.

• This subscription is issued and governed by the terms & conditions of Sony Pictures Networks India Private Limited (SPN), as may be amended from time to time. For detailed terms & conditions, please visit www.sonyliv.com/static/terms_of_use.
• This offer is not an instrument for payment and shall be used only for the purpose of availing services of SonyLIV on the supported devices. For details please visit www.sonyliv.com
• Internet service charges applicable as per the plan availed by You from Your telecom service provider shall be applicable while accessing SonyLIV.
• Content available on SonyLIV shall be subject to change at the discretion of SPN at any time.
• You may watch a video through SonyLIV Service only in geographic locations where SPN offers the SonyLIV Service. The content that may be available to view will vary by geographic location. SPN may use technologies to verify your geographic location.
• Please write to customersupport@setindia.com for further details or enquiries.
• Our role in relation to SonyLIV subscription shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use.

A9: TEEWE (HDMI Streaming Device) offer

As part of this benefit, You can purchase TEEWE device (HDMI Streaming Device) at INR 999 (Indian Rupees Nine Hundred and Ninety Nine Only) over the Period of Agreement

For deriving this benefit, You are governed by and must adhere to the following specific terms and conditions:

You will need to call at CPP’s call-centre to place your request

You will need to pay the amount of INR 999 as per the options provided to you. Post receipt of payment, the device will be shipped to the address provided by you at the time of the transaction

TEEWE 2.0 HDMI Streaming Device is a product provided by MotivePrime Technologies. Our role in relation to TEEWE device shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use. You will be governed by the specific Terms and Conditions of Motiveprime as applicable to you at the time of purchase and usage of TEEWE device.

A10: Card Loss Reporting Service

If You lose Your card (credit, debit, prepaid, cash and other similar cards), You can report a Card Loss to us at our 24X7 emergency helpline number 6000 4000 (pre-fix STD code) or 1800 419 4000 (Toll-free) and We will contact the Issuers on Your behalf and ask them to cancel or block Your Card.

B: General conditions

Please read this section carefully as it contains important information.

Eligibility

The Service is only available to residents of India who are over the age of eighteen (18).

Term of Membership

1) CPP Asset Care Membership is valid only if it is purchased within fifteen (15) days of purchase of new Appliance.

2) Membership is available to the person whose name appears in the Welcome Pack only and is non-transferable.

3) You must provide Us with full and accurate information in connection with Your request for the Asset Care services.

4) Your Membership begins on the Start Date and continues for the Period of Agreement in return for payment of the Fee.

5) Advance payment of the Fees is the essence of the commencement of Our Agreement with You. In case your Fees is funded by our BFL, then You must repay BFL the full amount paid by BFL to CPP on your behalf for purchase of Your CPP Asset Care membership. CPP shall have the right to cancel Your membership without any notice to You if you fail to repay BFL any amount paid by BFL towards your CPP Asset Care membership fees.

6) In case of Mobile Phone or Tablet, You must install the F-Secure SAFE on Your Equipment and must have a working data connection. In addition to compliance with the terms and conditions specified herein, You must comply with the specific License Agreement and terms and conditions of F-Secure for use of F-Secure SAFE. They are available for review at www.f-secure.com It is hereby clarified that F-Secure SAFE is the property of F-Secure and F-Secure will always remain responsible and liable for any services / claims arising from the use of F-Secure SAFE by You.

7) In case of Desktop/Laptop, You must install the Wardwiz Internet Security on Your Desktop/Laptop. In addition to compliance with the terms and conditions specified herein, You must comply with the specific License Agreement and terms and conditions of Wardwiz for use of Wardwiz Internet Security. They are available for review at www.wardwiz.in. It is hereby clarified that Wardwiz Internet Security is the property of Wardwiz and Wardwiz will always remain responsible and liable for any services / claims arising from the use of Wardwiz Internet Security by You.

8) Any change or new addition to Your Service shall be intimated to You at least forty five (45) days in advance and such change shall become applicable to You from the date of such intimation. However, it is clarified that at F-Secure or Wardwiz discretion, the product (F-Secure SAFE and Wardwiz Internet Security) features may be added, modified, or removed during the Period of Agreement.

Limitations

1) In the event of theft or loss of Cards by You and You request us to call the Bank / Card issuer to block the same, then We shall attempt to block that Card with the help of details provided by You on a best effort basis. In the event that Your input is required in the form of confidential personal information number (PIN) or a telephone identification number (TIN) (which cannot be disclosed to a third party), We will assist You by conferencing You on the telephone call with the Issuer in order for You to provide such PIN/TIN for authentication purposes. It is clarified that we will only contact the card issuer to get Your Card blocked on Your behalf and cannot be held liable under any circumstances for any loss which may be incurred by You at any time, prior or post notifying the Card Loss to Us, or in case of any delay in blocking Your Card by the Bank or Card issuer.

2) It is hereby clarified that F-Secure SAFE is the property of F-Secure and F-Secure will always remain responsible and liable for any services / claims arising from the use of F-Secure SAFE by You. You are governed by and must comply with the specific License Agreement and terms and conditions (EULA) of F-Secure as applicable to You. Our role in relation to distribution of F-Secure SAFE to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of F-Secure SAFE.

3) It is hereby clarified that Wardwiz Internet Security is the property of Wardwiz and Wardwiz will always remain responsible and liable for any services / claims arising from the use of Wardwiz Internet Security by You. You are governed by and must comply with the specific License Agreement and terms and conditions (EULA) of Wardwiz as applicable to You. Our role in relation to distribution of Wardwiz Internet Security to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of Wardwiz Internet Security.

4) It is hereby clarified that Jeeves will always remain responsible and liable for any services / claims arising from the use of preventive maintenance visit by You. You will be governed by the specific Terms and Conditions of Jeeves as applicable to you at the time of usage of Jeeves. Our role in relation to this service provided to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of this service.

5) It is hereby clarified that Eros Now movie subscription is the property of Eros Now and Eros Now will always remain responsible and liable for any services / claims arising from the use of Eros Now subscription by You. This subscription is issued and governed by the terms & conditions of Eros Now, as may be amended from time to time. For detailed terms & conditions, please visit http://www.erosnow.com/#!/termsofuse. Our role in relation to Eros Now movie subscription provided to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of Eros Now Movie subscription.

6) It is hereby clarified that DITTO TV subscription is the property of ZDCL and ZDCL will always remain responsible and liable for any services / claims arising from the use of DITTO TV subscription by You. This subscription is issued and governed by the terms & conditions of ZDCL, as may be amended from time to time. For detailed terms & conditions, please visit www.dittotv.com/policy. Our role in relation to DITTO TV subscription provided to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of DITTO TV subscription.

7) Note that services set out in Section A5 and A6 of this Agreement will not be available Abroad and within India, this service will be available in the cities under the coverage network of our third party service providers. Please refer to the specific terms and conditions of A5 and A6 in this regard.

8) We cannot be held responsible for any loss, damage or fraud (direct or indirect) which might occur to You due to wrong submission of any information to Us by You or if are unable to provide the Services to You for reasons beyond Our control or even after reasonable efforts made by Us.

Payment

1) You (or BFL) must pay the Fee to Us on the date it is due and/or You must re-pay BFL the full amount paid by BFL to Us on Your behalf for Your Membership.

2) CPP reserves the right to revise its Fee at any point of time but it will not change for Your existing Membership.

Cancelling Your Membership

1) You have a right to cancel Your Membership at any time during the period of agreement. . If You exercise this right to cancel then Your Membership will be cancelled immediately and any payment made by You (or BFL on Your behalf) will be refunded to You (or BFL) as the case may be.

The refund of Membership Fee will be as per the following refund grid:

- Within 30 days : Rs. 200 will be deducted and balance membership fees will be refunded

- After 30 days : No refund of membership fees

No refund of Fee shall be due on cancellation under any circumstances if You have used any of the features of the Service or if the cancellation notice is provided after thirty (30) days from the Start Date.

2) We will cancel Your Membership on written notice to You if:

a) We do not receive advance payment of the Fee from You (or BFL) on the date it is due; and/or

b) You have failed to re-pay BFL the full amount paid by BFL to Us on your behalf for Your Membership and We are informed by BFL to cancel your membership

c) You have at any time:

I. Given Us false or materially incomplete information in relation to Your Membership; or

ii. Committed a material breach of the terms and conditions of Your Membership.

Governing law and Jurisdiction

These terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India.

You and We agree that all the disputes/differences arising out of or in relation to this Agreement shall be referred to the exclusive jurisdiction of and settled only by the courts in Delhi. You and We agree that terms and all other communications will be issued in English.

Complaints

If at any time You want to tell Us about a problem with Your Membership please call Us on 1860-258-3030 (between 11 AM– 9 PM, Monday – Sunday) or You can write to the Complaints Manager at:

CPP Assistance Services (Pvt) Ltd

P O Box No 826,

Kalkaji Post Office,

New Delhi - 110019

We will do Our best to answer Your query within five (5) working days. If We cannot reply to Your complaint by then, We will send You an acknowledgement letter to keep You informed of progress.

If any issue which remains unresolved or unanswered for more than five (5) working days, You may escalate the matter to escalations@cppindia.com We assure You to revert to Your query within forty eight (48) hours of receipt of Your query.

Recording calls

We record all telephone calls made to Us. We do this to:

Provide a record of the instructions We have received from You;

Allow Us to monitor quality standards;

Help Us with staff training; and

Meet legal requirements.

All communications and Membership documents will be in English unless otherwise agreed.

Your consent

By entering into this Agreement You hereby expressly accord Your consent and authorize us to collect all the required data/information including any sensitive personal data or information from You under this Agreement. Prior to providing any information, You have an option not to provide the data or information sought under this Agreement by sending to us a written notice to that effect.

By entering into this Agreement, You hereby expressly accord Your consent that for the better performance of this Agreement We may transfer Your data/information to any city within India or to a country outside India as mentioned herein. If We do transfer Your data within or outside India, We will make the appropriate checks to ensure that Your data is adequately protected.

Remember that upon request, You have a right to see and review all the personal information We hold about You and if found to be inaccurate or deficient shall be corrected or amended as feasible. If You would like to request this, please contact Our Customer Services Team on 1860-258-3030 (between 11 AM – 9 PM, Monday – Sunday) Please note that there will be a separate administration charge for the provision of this information. Please note that We will not be responsible for the authenticity of the information provided by You to us as required under this Agreement.

You have the right to withdraw the consent earlier provided by You with respect to providing Your data/information sought by us anytime while availing the Services. Such withdrawal of the consent shall be intimated in writing to us. However, in the event that You decide not to provide the data/Information sought by us or withdraw the consent earlier given by You, then We retain the right to not provide the services for which such data/information was sought.

Data Protection Notice

We will use the information You provide to:

- Manage Your Membership;

- Collect Fees when due; and

- Provide the Service to You.

We will collect the Fee from the card/ bank account that You have informed Us is the Pay Card / Pay Account.

If You use a Pay Card to pay for the Service, We may ask the issuer of that card to tell Us about changes in Your address and other personal and financial details so that We can update Your records. This may include, but is not limited to, asking for new card or account numbers and for information about changes to any of Your personal contact details (e.g. phone or fax numbers, or e-mail addresses).

We may pass Your personal information to Our approved suppliers/service providers, including Our group companies, for the purpose of sending correspondence to You and providing some of the features of the Service to You. They may contact You by post, landline telephone or, if You have previously agreed, by email or mobile phone. By taking out Your Membership and by giving Us Your address, phone number and email address, You agree that We and Our approved suppliers/service providers may contact You using these methods, unless You have told Us not to. If You do not want Your details to be used for these purposes, please let Us know in writing at any time.

How We protect Your data

We take data security very seriously and go to great lengths to ensure that Your information is protected against unauthorised use of any kind. We have appropriate measures in place to safeguard the data We hold. Our Information Security Systems have been verified by accreditation in the form of Our PCI-DSS certificate for Information Security Management.

Our suppliers/service providers are vetted to ensure they comply with the necessary data protection protocol before they are approved.

We are continually reviewing and updating Our security procedures as new technologies become available. All areas of Our website where personal information is collected are secure and will display the ‘padlock’ symbol for reassurance. Where information is transferred it shall be encrypted using the latest encryption technology commercially available.

Please refer to Our data privacy policy on Our website www.cppindia.com for more details.

Who We may pass Your details to and how they would be used

Updating Your records

We may ask Your Issuer / bank to tell Us about changes in Your contact details / details specifically related to the Services (subject to any disclosure contract in this regard that You may have with the Issuer) so We can update Your Membership records.

Providing the Service

When You take the Membership, We pass Your personal details to Our approved suppliers/service providers to provide some of the services described in Section A. We will only pass to them the minimum amount of information required for them to be able to identify You, should You need these services. Our suppliers will pass Your information (such as Your name, contact details, etc.) to third parties to enable them to assist You only in instances when You require help from them.

We may pass Your personal information to Our approved fulfilment and courier vendors so that We can send correspondence to You and provide some of the features of the Service to You.

Marketing and Market Research

To avoid contacting You unnecessarily about products or services You may already have, We will compare Your details with information on prospect files prepared by Our BFLs. When We do this We may need to tell Our BFLs/third party suppliers/service providers that You have subscribed for the Service or hold a product with Us and disclose enough personal data to allow Our BFLs/third party suppliers/service providers to identify You on these files.

We and Our approved suppliers/service providers may also use Your personal information to contact You about goods and services that might interest You or invite You to take part in market research surveys. You may be contacted either by post, phone or e-mail for these purposes. If You would prefer this not to happen, please let Us know when You register, or call Us at any time if You change Your mind.

Grievance regarding Data Protection issues

If at any time You want to tell Us about a problem, discrepancy or grievance regarding Your personal data/information/details or the processing thereof, please call Our designated grievance officer Ms. Prachala Singh on 1860-258-3030 (between 11 AM – 9 PM, Monday – Sunday) or You can also write to Our grievance officer at:

CPP Assistance Services (Pvt) Ltd.

P O Box No 826,

Kalkaji Post Office,

New Delhi – 110019

Our grievance officer will do his best to expeditiously redress any issues/grievance that You may have within a period of thirty (30) days from the date of receiving Your grievance.

EXTENDED WARRANTY POLICY DOCUMENT

Whereas the Insured has made to Bajaj Allianz General Insurance Company Ltd. (hereinafter called the Company), a proposal which is hereby agreed to be the basis of this Policy and has paid the premium specified in the Schedule, now the Company agrees, subject always to the following terms, conditions, exclusions, and limitations, to indemnify the Insured in excess of the amount of the Deductible and subject always to the Sum Insured against such loss as is herein provided.

COVERAGE

The Company will indemnify the Insured against the repair or replacement costs in respect of the Insured Asset caused by a Breakdown arising out of manufacturing defect and / or due to poor workmanship of the service personnel of the authorized workshops during thePolicy Period, provided that the liability of theCompany in respect of any one Insured Asset in any one Policy Period will not individually or in the aggregate exceed theSum Insured set against such item in the Schedule.

DEFINITIONS

The following words or terms shall have the meaning ascribed to them wherever they appear in this Policy, and references to the singular or to the masculine shall include references to the plural and to the female wherever the context so permits:

1. Breakdown means the mechanical and/or electrical failure of a physical object that causes it to not function in its intended manner.

2. Deductible means the amount which shall be borne by theInsured in respect of each and every claim made under this Policy. The Company’s liability to make any payment under the Policy is in excess of the Deductible.

3. Insured means the person or organization named in the Schedule.

4. Insured Asset means a physical object which is the subject matter of insurance under this Policy and appears specifically on the Schedule.

5. Policy means the proposal, the Schedule, the policy document and any endorsements attaching to or forming part thereof either on the effective date or during the Policy Period.

6. Policy Period means the period commencing from effective date and hour as shown in the Schedule and terminating at midnight on the expiry date as shown in the Schedule.

7. Effective Date shall be the date immediately after the date on which the Manufacturers Warranty Period of the Insured Asset has expired.

8. Manufacturers Warranty Period means the months for which the Manufacturers Warranty for the insured Asset shall be effective.

9. Sum Insured means the amount stated in the Schedule, which is the maximum amount (regardless of the number of amount of claims made) for any one claim and in the aggregate for all claims for which the Company will make payment in relation to the Insured Asset to which theSum Insured relates during the Policy Period.

SPECIAL CONDITION

1. The Sum Insured in respect of each Insured Asset must equal the original purchase price of the Insured Asset.

EXCLUSIONS

The Company is not liable for and no indemnity will be provided in respect of any loss arising out of, caused by, occasioned by, attributable to or howsoever connected to:

1. Any claim falling beyond the expiry date as shown in the schedule.

2. Deductible:

For Partial Loss Claims: As applicable and mentioned in the Schedule.
For Total Loss Claims: No deductible is applicable.

3. Loss or damage arising out of the Insured Asset not being used in accordance with manufacturer’s instructions.

4. Loss or damage for which the manufacturer of the Insured Asset is responsible under a guarantee and/or warranty.

5. Loss or damage arising out of improper use of the Insured Asset

6. Loss or damage arising out of modification or alteration of any nature made in the electrical circuitry and/or physical con struction of the Insured Asset.

7. Where repair work is carried out by persons/agency that are not authorized by the Company

8. Inconsequential aspects such as noises, vibrations, oil seepage and sensations that do not lead to dismal performance of the Insured Asset.

9. Loss or damage to accessories used in connection with the Insured Asset that were not supplied at the time of purchase of the Insured Asset by the Insured.

10. Replacement of any consumable item of the Insured Asset, including but not limited to batteries, bulbs, plugs, cables, ribbons, belts, tapes, fuses, filters, toner or software.

11. Defects or faults that were not covered under the manufacturer’s warranty.

12. Loss or damage due to or consequent upon wear and tear and/or gradual deterioration of the Insured Asset.

13. Loss or damage arising out of improper or abnormal electrical/gas/water supply or signal connection to the Insured Asset.

14. The cost of transporting the Insured Asset to and/or from the place of repair.

15. Loss or damage caused by or arising out of the willful acts or willful gross negligence or fraudulent acts of the Insuredand/or Insured’s family and/or Insured’s employees.

16. Insured’s consequential losses of any kind and/or legal liability of any kind.

17. Failure of parts which are subject to recall by manufacturer of the Insured Asset.

18. The cost of repairing, restoring or reconfiguring computer software.

19. Any cost incurred with maintenance of the Insured Asset, including parts replaced in course of such maintenance operations.

20. Loss or damage due to corrosion, rust, denting, scratching, blockages or dust.

21. Where the original serial number is removed, obliterated or altered from Insured Asset.

22. Loss or damage arising out of improper storage or transportation of the Insured Asset.

23. The cost of installing any optional attachment to the Insured Asset.

24. Loss or damage due to use of non-genuine parts and/or non-genuine oils.

25. Where there is a change of ownership of the Insured Asset.

26. Mechanical and/or electrical breakdown caused by overloading, strain, overrunning, freezing, excessive pressure, short-circuiting, heating of the Insured Asset.

27. Service calls which do not involve malfunction or defects in workmanship or material.

28. Damages caused by services performed by service personnel of the non-authorized workshops.

29. Where the Insured Asset is subject to commercial, rental or profit generation purposes.

30. Loss or damage arising out of any external cause, including but not limited to fire, theft, explosion, water damage, acts of God, riots/strike/malicious damage, - act of terrorism, corrosion, rust, denting, scratching, animal/insect damage, entry of foreign bodies etc.

31. Any circumstance, fact or matter of which the Insured was or ought reasonably to have been aware prior to the commencement of the Policy Period.

32. Ionising, radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste or from the combustion of nuclear fuel.

33. The radioactive toxic explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof.

34. War, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation or nationalisation or requisition of or damage to property by or under the order of any government or public local authority.

35. Any loss or damage that arises when the Policy is not in force due to any reason whatsoever.

CLAIM SETTLEMENT

In the event of a loss, the basis of loss settlement shall be as follows:

1. Where an Insured Asset can reasonably be repaired or reinstated at a cost less than the replacement cost, the Companywill indemnify the Insured in respect of the expenses necessarily incurred to restore the Insured Asset to its state immediately prior to the happening of the insured event. No depreciation shall be deducted.

2. In the case of a total loss, the Company shall indemnify the Insured in respect of the restoration or replacement costs up to the Sum Insured set against the Insured Asset in the Schedule, subject to a depreciation of 10% per annum from the date of manufacture.

3. The Company may at its Option repair, reinstate or replace the Insured Asset damaged or destroyed, or any part thereof instead of paying the amount of loss or damage

4. The Company shall be entitled to retain any defective part replaced under the Policy.

GENERAL CONDITIONS

1. Due Observance
The due observance of and compliance with the terms, provisions, warranties and conditions of this Policy insofar as they relate to anything to be done or complied with by the Insured shall be a condition precedent to any liability of the Company under this Policy.

2. Reasonable Care
The Insured shall:

1. take all reasonable steps to safeguard the Insured Asset against any insured event

2. take all reasonable steps to prevent a claim from arising under this Policy

3. Duties and Obligations after Occurrence of an Insured Event
Save as more specifically provided for elsewhere in thePolicy, it is a condition precedent to the Company’s liability under this Policy that, upon the happening of any event giving rise to or likely to give rise to a claim under this Policy:

1. the Insured shall immediately and in any event within 14 days give written notice of the same to the address shown in the Schedule for this purpose, and in case of notification of an event likely to give rise to a claim to specify the grounds for such belief, and

2. the Insured shall not abandon the Insured Asset, nor take any steps to rectify/remedy the damage before the same has been approved by the Company or any of its representatives and appointees, and

3. the Insured shall within 28 days deliver to the Company its completed claim form detailing the loss or damage that has occurred and an estimate of the quantum of any claim along with all documentation required to support and substantiate the amount sought from the Company, and

4. the Insured shall expeditiously provide the Company and its representatives and appointees with all the information, assistance, records and documentation that they might reasonably require, and

5. the Insured shall allow the Company and its representatives and appointees to inspect the Insured Asset or any other material items, as per ‘the Right to Inspect’ Clause.

4. Right to Inspect
If required by the Company, its representatives and appointees, including a loss assessor or a surveyor appointed in that behalf, shall in case of any loss or any circumstances that have given rise to a claim under the Policy be permitted at all reasonable times to examine into the circumstances of such loss. TheInsured shall, on being required so to do by the Company, produce all books of accounts, receipts, documents relating to or containing entries relating to the loss or such circumstance in his possession and furnish copies of or extracts from them as may be required by the Company so far as they relate to such claims or will in any way assist the Company to ascertain in the correctness thereof or the liability of the Company under the Policy.

5. Contribution
If, at the time of any claim, there is, or but for the existence of this Policy, would be any other policy of indemnity or insurance in favour of or effected by or on behalf of theInsured applicable to such claim, then the Company shall not be liable to pay or contribute more than its rateable proportion of any loss or damage.

6. Subrogation
The Insured and any claimant under thisPolicy shall at the expense of the Company do or concur in doing or permit to be done all such acts and things that may be necessary or reasonably required by the Company for the purpose of enforcing any civil or criminal rights and remedies or obtaining relief or indemnity from other parties to which the Company shall be or would become entitled or subrogated upon the Company paying for or making good any loss or damage under this Policy whether such acts and things shall be or become necessary or required before or after the Insured’s indemnification by the Company.

7. Fraud
If the Insured or any claimant under this Policy shall make or advance any claim knowing the same to be false or fraudulent as regards amount or otherwise, this Policy shall be void and all claims or payments hereunder shall be forfeited.

8. Cancellation

1. This Policy may be cancelled by or on behalf of the Company by giving the Insured at least 15 days written notice and in such event the Company shall refund to the Insured a pro-rata premium for the unexpired Policy Period. For the avoidance of doubt, the Company shall remain liable for any claim that was made prior to the date upon which this insurance is cancelled.

2. This Policy may be cancelled by the Insured at any time by giving at least 15 days written notice to the Company. If the Policy is cancelled prior to commencement of thePolicy Period, theCompany will refund 100% of the premium to the Insured, subject to a retention of Rs. 75 towards administrative costs. If, however, the Policy is cancelled after the commencement of the Policy Period, the Company will refund premium on a pro-rata basis by reference to the time cover is provided, subject to a minimum retention of premium of 25%. No refund of premium shall be due on cancellation if a claim has been made under this Policy.

9. Dispute Resolution

1. If any dispute or difference shall arise as to the quantum to be paid under this Policy (liability being otherwise admitted), such difference shall independently of all other question be referred to the decision of a sole arbitrator to be appointed in writing by the parties to or if they cannot agree upon a single arbitrator within 30 days of any party invoking arbitration, the same shall be referred to a panel of three arbitrators, comprising of two arbitrators one to be appointed by each of the parties to the dispute/ difference and the third arbitrator to be appointed by such two arbitrators and arbitration shall be conducted under and in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The law of the arbitration will be Indian law, and the seat of arbitration and venue for all hearings shall be within India.

2. It is clearly agreed and understood that no difference or dispute shall be referable to arbitration as herein before provided if the Company has disputed or not accepted liability under or in respect of this Policy.

3. It is hereby expressly stipulated and declared that it shall be a condition precedent to any right of action or suit upon this Policy that the award by such arbitrator/ arbitrators of the amount of the loss or damage shall be first obtained.

4. It is also hereby further expressly agreed and declared that if theCompany shall disclaim liability to the Insured for any claim hereunder and such claim shall not, within 12 calendar months from the date of such disclaimer have been made the subject matter of a suit in a court of law, then the claim shall for all purposes be deemed to have been abandoned and shall not thereafter be recoverable hereunder.

5. In the event that these arbitration provisions shall be held to be invalid then all such disputes or differences shall be referred to the exclusive jurisdiction of the Indian Courts

10. Notices

1. Any and all notices and declarations for the attention of the Company shall be submitted in writing and shall be delivered to the address specified in the Schedule

2. Any and all notices and declarations for the attention of the Insured shall be posted to the Insured’s address stated in the Schedule

11. Governing Law
The construction, interpretation and meaning of the provisions of this Policy shall be determined in accordance with Indian law. The section headings of this Policy are included for descriptive purposes only and do not form part of this Policy for the purpose of its construction or interpretation.

12. Entire Contract
This Policy constitutes the complete contract of insurance. No change or alteration in this Policy shall be valid or effective unless approved in writing by the Company, which approval shall be evidenced by an endorsement on the Policy.

13. Territorial Limits
This Policy covers insured events arising during thePolicy Period within India. The Company’s liability to make any payment shall be to make payment within India and in Indian Rupees only.

14. Renewal Notice
The Company shall not be bound any renewal premium nor give notice that such is due. Every renewal premium (which shall be paid and accepted in respect of this Policy) shall be so paid and accepted upon the distinct understanding that no alteration has taken place in the facts contained in the proposal or declaration herein before mentioned and that nothing is known to the Insured that may result in enhancement of the risk of the Company under this Policy. No renewal receipt shall be valid unless it is on the printed form of the Company and signed by an authorized official of the Company.

15. Resolving Issues
We do our best to ensure that our customers are delighted with the service they receive from Bajaj Allianz. If you are dissatisfied we would like to inform you that we have a procedure for resolving issues, as mentioned herein below. Please include your policy number in any communication. This will help us deal with the issue more efficiently. If you don’t have it, please call your Branch office.

First Step
Initially, we suggest you contact the Branch Manager / Regional Manager of the local office which has issued the policy. The address and telephone number will be available in the policy.

Second Step
Naturally, we hope the issue can be resolved to your satisfaction at the earlier stage itself. But if you feel dissatisfied with the suggested resolution of the issue after contacting the local office, please e-mail or write to:

Customer Care Cell
Bajaj Allianz General Insurance Co. Ltd
GE Plaza, Airport Road, Yerawada, Pune 411 006
E-mail: customercare@bajajallianz.co.in

If you are still not satisfied, you can approach the Insurance Ombudsman in the respective area for resolving the issue. The contact details of the Ombudsman offices are mentioned below:

Note: Address and contact number of Governing Body of Insurance Council:

Secretary General - Governing Body of Insurance Council

Jeevan Seva Annexe, 3rd Floor, S.V. Road, Santacruz (W), Mumbai - 400 054

Tel. No.: 022 - 2610 6889, 26106245, Fax No.: 022 - 26106949, 2610 6052,

E-mail ID: inscoun@vsnl.net