FAQs
Why should I buy a CPP Card Protection membership?
When you realise that your wallet is missing, it's a race against time to have all your cards stopped immediately. With CPP Card Protection, all it takes is one free call to our customer service team and they will contact your card issuers to have your cards cancelled within minutes. So no matter where you are in the world, we will take care of it for you.
What does my membership cover?
A summary of the benefits you are entitled to is as follows:
- One free call to block all your cards
- 24 hour toll free helpline
- World wide cover
- Emergency travel & cash assistance
- Complimentary Fraud protection that ensures coverage from fraud that may take place on your cards due to loss/theft and PIN based fraud
- Valuable document registration
- Lost card replacement assistance
- Lost PAN card replacement
- Lost phone (SIM blocking) & IMEI registration
The details are contained in the membership guide and terms and conditions which come with your welcome pack.
How can I purchase a Card Protection membership?
You can purchase a Card Protection membership online or buy calling us on 1800-419-4000 (toll-free) or 6000-4000 (Prefix city STD code)
What is a welcome pack? By when will I recieve it?
The welcome pack outlines all the details of your membership and contains the following:
- A confirmation letter outlining your membership details.
- A registration form for you to register all your card details.
- Terms and conditions of the membership.
- A membership guide listing all the benefits you are entitled to.
- Key fobs and reminder stickers which will help serve as reminders of CPP contact numbers
Once you have applied for the Card Protection membership we send a welcome pack to your registered address which you should receive within 14 working days of member
How long is my membership active?
Your membership is active for one year from the membership set-up date
How do I renew my membership?
At the end of the membership period (which is 1 year), we automatically renew your membership by collecting payment from the payment method advised by you. We send you a reminder 45 days prior to your renewal date advising you that your membership is due for renewal
Can I cancel my membership anytime?
Yes, you can cancel your membership anytime during your membership period by writing to us or calling us on our 24-hour helpline number. However, you are eligible for a full refund if you cancel within 30 days of membership set-up date and no claims have been made by you
Why do I need to register my card details?
By registering your card and valuable documents details with us, we will be able to help you swiftly in case of any emergencies
How do I register my card details?
There are 2 options for registering your card and valuable documents details:
Mail
You can send us the completed registration form, provided to you in your welcome pack at the following address:
CPP Assistance Services Pvt. Ltd.
PO Box No. 826,
Kalkaji Post Office
New Delhi - 110019
Phone
You can call us on 1800-419-4000 (toll-free) or 6000-4000 (Prefix city STD code)
If I lose my cards, how do I report the loss?
As soon as you have discovered the loss of cards, please call our 24-hour helpline on 1800-419-4000 (toll-free) or 6000-4000 (Prefix city STD code). We will then contact your card issuers immediately to cancel your cards
If I am abroad and I find that my wallet, travel tickets and passport have been stolen, what should I do?
When you discover that these items are missing, immediately call our 24-hour helpline on 1800-419-4000 (toll-free) or 6000-4000 (Prefix city STD code). We will immediately cancel your lost cards by contacting your card issuers. We will then advise you how and where to receive a replacement passport. Finally, we will assist in the re-issuing of travel tickets so that you may return home.
How can I pay for my hotel expenses?
You should inform us that you would like assistance with the hotel payment. We will then liaise with the hotel and advance the expenses to pay the hotel directly.
How do I make a claim?
If you need to make a claim, please call us on our 24-hour helpline numbers. We will send you a claim form which needs to be completed and returned to us with the following original documents for processing:
- Credit Card or Bank account statement
- Subrogation Bond
- FIR copy
Is there any time period limitation for submitting a claim?
All claims must be received within 30 days from the date of reporting card loss. Please remember to include all the documents that we ask for, including original receipts (not photocopies) for any expenses claimed for. If you do not, we will not be able to process your claim until we have received them.
Card Protection0
Thank you for buying Card Protection and assure you we will deliver our best service at all times. You will receive an e-mail shortly confirming your purchase.
A welcome pack contaning details of all the aspects of your membership will be dispatched to your registered address and should be recieved by you in the next 14 working days.
Don't hesitate to call us on our 24-hour contact numbers mentioned below in case you have any queries or clarifications.
1800-419-4000 (toll-free) or 6000-4000 (prefix city STD code)
Thank you!
0
Important Information
Before you click ‘confirm and buy’ please make sure you have read the following information carefully:
- Your Card Protection membership will start when you purchase the membership by clicking ‘confirm and buy’ below. The membership is valid for 12 months and will renew automatically unless otherwise advised by you
- You consent to pay the membership fee as mentioned in the summary box above through the payment card details entered by you
- You have read and accept the Terms and Conditions of the membership
Please tick the box below before proceeding with your purchase.
100no-reply@cpp.co.uk277200Welcome to CPP Card Protection!1
|
Dear Customer
|
|
Thank you for buying Card Protection.
A welcome pack detailing all the benefits of the membership will be sent to your e-mail address in the next 3 working days. You will also receive a physical copy of the welcome pack to your registered address in the next 14 working days.
Post receiving the welcome pack, we advise you to register details of your valuable credit, debit and ATM cards (issued by any Bank or card issuer in India) with us. We also request you to register details of your valuable documents like PAN, Passport, Driving License, etc. with us so that we can assist you swiftly in case of emergencies.
Don't hesitate to call us on our 24-hour contact numbers mentioned below in case you have any queries or clarifications.
Assuring you of our best services at all times,
|
|
Yours sincerely,
Prachala Singh
Head-Customer Service
|
card-rescue0Dear Customer
Thank you for buying Card Protection.
A welcome pack detailing all the benefits of the membership will be sent to your e-mail address in the next 3 working days. You will also receive a physical copy of the welcome pack at your postal address in the next 14 working days.
Post receiving the welcome pack, we advise you to register details of your valuable credit, debit and ATM cards (issued by any Bank or card issuer in India) with us. We also request you to register details of your valuable documents like PAN, Passport, Driving License, etc. with us so that we can assist you swiftly in case of emergencies.
Don't hesitate to call us on our 24-hour contact numbers mentioned below in case you have any queries or clarifications.
Assuring you of our best services at all times,
Yours sincerely,
Prachala Singh
Head-Customer Service
1274822792090Card Protection
Experience Freedom! Live life, worry less!
22792274One call to block all lost or stolen credit, debit & ATM cardsEmergency travel assistance up to Rs. 1,60,000Free PAN Card replacementFraud protection up to Rs. 2,50,000Protect all the cards in your wallet and your peace of mind100000
Card Protection is India's first comprehensive service for use in the event of card loss, theft and related fraud. If you lose your cards (credit, debit, ATM), simply make one free call to our 24 hour Helpline, from anywhere in the world, and we will block your lost cards. You will not have to call your banks individually and would be free to continue living your life while we take care of your worries.
We will also help provide emergency travel, hotel and cash assistance to ensure you are not stranded after losing your cards, your wallet or your handbag and ensure that your life continues smoothly and you continue to be free of worries. You additionally get insurance cover against fraudulent spends on your lost cards from 7 days before your loss report to stay protected.
Card Protection products are also available in the variants described here. For more information about these products, please contact our customer support team.
00000
Here is a detailed look at all the benefits offered by the Card Protection plan
00000
Lost card reporting: No matter where you are, one call to our 24 hour helpline will ensure that all your lost cards are blocked. We will call all your issuers and notify them to cancel the cards you reported as lost.
23082306One free call to block all lost cards10000
When travelling within India or abroad, if your cards go missing, we help you:
Pay your hotel bills: In case you are not in a position to pay having lost your cards, we will facilitate payment of your hotel bill anywhere in the world, so that your trip continues and you live worry free.
Replacement travel tickets: In case you lose your travel tickets along with your cards, we ensure that you are not left stranded away from home, by providing replacement travel tickets anywhere in the world, so that you can return home safely and worry free.
23152313Emergency travel and hotel assistance10000
Emergency cash advance: To ensure that you are able to continue your work, even if your cash is lost or stolen along with your cards, we will facilitate an emergency cash advance of up to Rs 20,000 only (within India only, valid with Premium and Platinum memberships only).
The emergency assistance is advanced interest free and is to be re-paid within 28 days.
23152293Emergency cash advance10000
PAN Cards are nowadays carried everywhere and serve important KYC role. They are often lost with the wallet. To ensure that you are able to live free, we will help replace your lost PAN card free of cost.
23072304Free replacement of lost PAN Card10000
SIM blocking: We help with the notifications to block your lost SIM card, if your mobile phone is lost. We also help retain your mobile phone identifier (IMEI) number, which will be held safe, should you ever need to refer to it when your phone is not around or lost.
22982305Lost mobile phone reporting10000
As part of the membership, you are enrolled into a complimentary add-on benefit of fraud protection under a group policy taken by us for our customers which ensures that you are protected from any fraud that may take place on your cards if they get lost or stolen. Your protection begins 7 days prior to loss reporting for up to Rs. 1,50,000
22962297Complimentary Fraud Protection10000
Key fobs & reminder stickers: We will send them to you with your welcome pack. Please attach the key fobs to your keys rings, so that if they are ever lost, the finder can return them by calling us. Please attach the stickers to convenient places so that they also serve as reminders and help you reach our helpline in case of emergencies.
Valuable document registration: If your passport is lost or stolen while you are abroad, we will help you with the notifications that you need to make and provide you with such contact details which are necessary for getting a new passport issued. If you register the details of your valuable documents with us such as driving licence, insurance certificates, etc, we will hold these details safe, should you ever need to provide these details when the originals are not at hand.
23122314Others10000
FAQs
Why should I buy a CPP Card Protection membership?
When you realise that your wallet is missing, it's a race against time to have all your cards stopped immediately. With CPP Card Protection, all it takes is one free call to our customer service team and they will contact your card issuers to have your cards cancelled within minutes. So no matter where you are in the world, we will take care of it for you.
What does my membership cover?
A summary of the benefits you are entitled to is as follows:
- One free call to block all your cards
- 24 hour toll free helpline
- World wide cover
- Emergency travel & cash assistance
- Complimentary Fraud protection that ensures coverage from fraud that may take place on your cards due to loss/theft and PIN based fraud
- Valuable document registration
- Lost card replacement assistance
- Lost PAN card replacement
- Lost phone (SIM blocking) & IMEI registration
The details are contained in the membership guide and terms and conditions which come with your welcome pack.
How can I purchase a Card Protection membership?
You can purchase a Card Protection membership online or buy calling us on 1800-419-4000 (toll-free) or 6000-4000 (Prefix city STD code)
What is a welcome pack? By when will I recieve it?
The welcome pack outlines all the details of your membership and contains the following:
- A confirmation letter outlining your membership details.
- A registration form for you to register all your card details.
- Terms and conditions of the membership.
- A membership guide listing all the benefits you are entitled to.
- Key fobs and reminder stickers which will help serve as reminders of CPP contact numbers
Once you have applied for the Card Protection membership we send a welcome pack to your registered address which you should receive within 14 working days of member
How long is my membership active?
Your membership is active for one year from the membership set-up date
How do I renew my membership?
At the end of the membership period (which is 1 year), we automatically renew your membership by collecting payment from the payment method advised by you. We send you a reminder 45 days prior to your renewal date advising you that your membership is due for renewal
Can I cancel my membership anytime?
Yes, you can cancel your membership anytime during your membership period by writing to us or calling us on our 24-hour helpline number. However, you are eligible for a full refund if you cancel within 30 days of membership set-up date and no claims have been made by you
Why do I need to register my card details?
By registering your card and valuable documents details with us, we will be able to help you swiftly in case of any emergencies
How do I register my card details?
There are 2 options for registering your card and valuable documents details:
Mail
You can send us the completed registration form, provided to you in your welcome pack at the following address:
CPP Assistance Services Pvt. Ltd.
PO Box No. 826,
Kalkaji Post Office
New Delhi - 110019
Phone
You can call us on 1800-419-4000 (toll-free) or 6000-4000 (Prefix city STD code)
If I lose my cards, how do I report the loss?
As soon as you have discovered the loss of cards, please call our 24-hour helpline on 1800-419-4000 (toll-free) or 6000-4000 (Prefix city STD code). We will then contact your card issuers immediately to cancel your cards
If I am abroad and I find that my wallet, travel tickets and passport have been stolen, what should I do?
When you discover that these items are missing, immediately call our 24-hour helpline on 1800-419-4000 (toll-free) or 6000-4000 (Prefix city STD code). We will immediately cancel your lost cards by contacting your card issuers. We will then advise you how and where to receive a replacement passport. Finally, we will assist in the re-issuing of travel tickets so that you may return home.
How can I pay for my hotel expenses?
You should inform us that you would like assistance with the hotel payment. We will then liaise with the hotel and advance the expenses to pay the hotel directly.
How do I make a claim?
If you need to make a claim, please call us on our 24-hour helpline numbers. We will send you a claim form which needs to be completed and returned to us with the following original documents for processing:
- Credit Card or Bank account statement
- Subrogation Bond
- FIR copy
Is there any time period limitation for submitting a claim?
All claims must be received within 30 days from the date of reporting card loss. Please remember to include all the documents that we ask for, including original receipts (not photocopies) for any expenses claimed for. If you do not, we will not be able to process your claim until we have received them.
000000
| |
|
|
|
Prices incl. of taxes
|
Card
Protection
|
Card
Protection
|
Card
Protection
|
| |
Classic Single |
Premium Single |
Platinium Single |
| |
Rs. 1287
|
Rs. 1680
|
Rs. 1961
|
| |
|
|
|
| |
|
|
|
Card Blocking
|
| Single call to block lost cards |
|
|
|
Emergency Travel Assistance
|
| Emergency Cash in India |
|
Rs. 20,000 |
Rs. 20,000 |
| Emergency advance - hotels (abroad) |
Rs. 80,000 |
Rs. 120,000 |
Rs. 160,000 |
| Emergency advance - hotels (India) |
Rs. 40,000 |
Rs. 60,000 |
Rs. 80,000 |
| Replacement travel ticket advance (abroad) |
Rs. 80,000 |
Rs. 120,000 |
Rs. 160,000 |
| Replacement travel ticket advance (India) |
Rs. 40,000 |
Rs. 60,000 |
Rs. 80,000 |
Fraud Protection
|
| Fraud Protection prior to notification |
Rs. 50,000 |
Rs. 100,000 |
Rs. 150,000 |
| Maximum Limit per card |
Rs. 20,000 |
Rs. 40,000 |
Rs. 60,000 |
| |
Mobile benefits
|
| SIM & IMEI Registration Service |
|
|
|
| Lost phone reporting - SIM card blocking |
|
|
|
| |
Other benefits
|
| Tele Registration line |
|
|
|
| Reminder stickers/Key fobs |
|
|
|
| Valuable Document Registration |
|
|
|
| PAN Card replacement service |
|
|
|
00000CARD_PROTECTIONCPPINDIA24508319craig.westmoreland@cpp.co.uk1287Classic Single planClassic Single plan (incl. of taxes)1Add to basketCARD_PROTECTIONCPPINDIA24688319craig.westmoreland@cpp.co.uk1680Premium Single planPremium Single plan (incl. of taxes)1Add to basketCARD_PROTECTIONCPPINDIA24628319craig.westmoreland@cpp.co.uk1961Platinum Single planPlatinum Single plan (incl. of taxes)1Add to basketRegister Your Interest
This product is no longer available to purchase online. You can contact us by using the form below if you would like some more information or if you have any questions relating to this product.
10010
