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Your expensive smart device enables you to communicate, browse, stay connected, transact and carry out many other day-to-day functions. With your valuable personal information and confidential data stored on it, loss/theft or damage to your device can be a nightmare!

FoneSafe is a unique protection service that ensures complete security of your smartphone, tablet or laptop. FoneSafe protects your valuable device with features such as F-Secure SAFE Device Security (for smartphone, tablet), F-Secure Internet Security (for laptop/PC), temporary smartphone replacement and protection of your device against theft, damage. FoneSafe also provides you single number assistance for all your queries about the membership.

With FoneSafe protecting your device and its data, you can toss away the nightmares you have related to the loss/theft or damage of your valuable device!

FoneSafe is available in variants to suit your device price. Here’s a look at the variants (Prices incl. of all taxes)


Devices worth Rs. 6000 - 12000

just 
Rs1399

Devices worth Rs. 12000 - 20000

just 
Rs1799

Devices worth Rs. 20000 - 30000

just 
Rs2299

Devices worth Rs. 30000 - 40000

just 
Rs2799

Devices worth Rs. 40000 and above

just 
Rs3299


Here is a detailed look at the FoneSafe benefits

Benefits

Mobile Security powered by NortonF-Secure SAFE Device Security (for smartphone, tablet)More info

Mobile Security powered by Norton

Powered by F-Secure, one of the world’s leading online security companies, F-Secure SAFE Device Security provides robust, convenient protection for your smartphone, tablet with a 12-month subscription.

Here is how F-Secure SAFE Device Security protects your smartphone, tablet:

Multi-device protection

  • F-Secure SAFE works across iOS and Android platforms, securing all your devices with a single web-based service.

Data Protection and Tracking

  • Remotely locks your lost/ stolen smartphone thus preventing access to your personal information
  • Remotely wipes your personal information on the device so that it cannot be fraudulently used
  • Remotely locates the exact location of your device on a map
  • Remotely play in – built scream alarm helping to locate your device

Safeguards smartphone/tablet

  • Call and text blocker blocks text messages and calls from specific phone numbers to maintain your privacy
  • SIM card lock ensures your phone gets locked instantly if the SIM card is removed, thus stopping misuse of your phone

Protection and Controly

  • Browsing Protection provides safe browsing of internet, blocking malicious and phishing sites
  • Banking Protection adds a layer of security while transacting online, making use of e-commerce sites/net-banking safe and secure

Threat Protection

  • Protects against virus, malware and potentially unwanted apps
  • Automatically scans downloaded apps and app updates for threats and removes them

F-Secure Internet Security (for laptop, PC)More info

Your FoneSafe membership provides a 1-year subscription of F-Secure Internet Security which provides comprehensive protection while surfing, shopping, banking and using social media on your laptop or PC. Your net-banking and online e-commerce transactions are protected by an additional layer of security with the Banking Protection feature. F-Secure also protects your children against harmful, unsavory websites and keeps your private information and credentials concealed.

  • Protection against virus, spyware and other malware
  • Always up-to-date without slowing down your laptop/PC
  • Stops intrusions or identity theft on your laptop/PC
  • Customer support available through online chat and by phone
  • Worry-free surfing and shopping with Browsing Protection
  • Safe online life for your children with Parental Control
  • Cloud-based, real-time protection against all online threats
  • Secure, session-based online banking with Banking Protection

Temporary smartphone replacement serviceTemporary smartphone replacement serviceMore info

Temporary smartphone replacement service

In case your smartphone is lost/stolen, FoneSafe delivers a temporary smartphone in select cities across India (up to a maximum period of 7 days). Just call our call-centre at 1860-258-3030 (Monday – Sunday, 11am to 9pm) and place a request

Single number assistanceMore info

Single Number Assistance

Just call CPP’s 24-hour helpline at 1860 258 3030 (Monday to Sunday, 11am – 9pm) for any assistance related to your FoneSafe membership.

SIM Card BlockingSim Card blockingMore info

Protection against theft burglary accidental and liquid damage

We help with the notifications to block your lost SIM card, if your mobile phone is lost. We also help retain your mobile phone identifier (IMEI) number, which will be held safe, should you ever need to refer to it when your phone is not around or lost.

Protection against theft burglary accidental and liquid damageProtection against theft, burglary, accidental and liquid damageMore info

Protection against theft burglary accidental and liquid damage

As a FoneSafe subscriber, you are enrolled into a complimentary add-on benefit of All Risk protection under the group policy taken by us for our customers which ensures that your smartphone/tablet/laptop is protected against loss due to theft, burglary and accidental damage (including liquid damage) for up to the purchase price of your smartphone/tablet/laptop. Your protection starts from the date of purchase of your smartphone/tablet/laptop and is valid for twelve (12) months*

*All Risk cover is provided by Indian General Insurance Company Limited. Please refer to complete Terms & Conditions for more details.


FONESAFE

Tier 1 Tier 2 Tier 3 Tier 4 Tier 5
Device price range (Rs.) Rs. 6000
-
Rs. 12000
Rs. 12000
-
Rs. 20000
Rs. 20000
-
Rs. 30000
Rs. 30000
-
Rs. 40000
Rs. 40000 and above
F-Secure Device Security (for smartphone, tablet)
F-Secure Internet Security (for laptop, PC)
Temporary smartphone replacement
Protection against theft, burglary, accidental & liquid damage (up to device purchase value)
Single number assistance
Lost phone reporting - SIM Card blocking
Max. Retail Price (Rs.) (incl. taxes) 1399 1799 2299 2799 3299

What is FoneSafe and why should I buy it?

In today’s world, you use your smartphone, tablet or laptop for many important activities such as browsing, chatting, transacting etc. Your smart device contains a lot of personal and confidential information, including contacts and data. If your device is lost or damaged, it can bring your life to a standstill!

FoneSafe is a product that provides complete security for your smart device. FoneSafe is a product by CPP Assistance Services Pvt. Ltd., a UK based MNC with more than thirty (30) years of experience of providing assistance products to more than 4 million customers. FoneSafe protects your valuable smartphone with features such as F-Secure SAFE Device Security (for smartphone, tablet), F-Secure Internet Security (for laptop, PC), temporary smartphone replacement service and protection of your smart device against theft and damage, FoneSafe also provides you single number assistance for all your queries about the membership.

 

Is there a dedicated helpline number for my FoneSafe membership?

Yes, there is a dedicated helpline number for FoneSafe. You can contact 1860-258-3030 (Monday – Sunday, 11 am to 9 pm) for all your queries related to your FoneSafe membership.

 

How long is the FoneSafe membership valid?

Your FoneSafe membership is valid for twelve (12) months from the date of purchase

 

I bought my new smartphone ten (10) days back. Can I buy FoneSafe today?

Yes, you can buy FoneSafe membership for up to fifteen (15) days from day of purchase of your smart device

 

What is F-Secure SAFE Device Security and how can use the application?

Powered by F-Secure, one of the world’s leading online security companies, F-Secure SAFE Device Security provides robust, convenient protection for your smartphone, tablet with a 12-month subscription. F-Secure SAFE Device Security protects your smartphone, tablet with features such as remote data lock & wipe, GPS tracking, scream alarm, Parental Control and Banking Protection.

Download Instructions for F-Secure SAFE Device Security on your smartphone/tablet:

Step 1: Go to https://offer.f-secure.com/cpp-products and enter the product key printed provided in your welcome pack. Your unique license key will be displayed on the screen

Step 2: Click on the link 'Click here to start using SAFE' which will prompt you to the login screen, where you will need to create your log-in account

Step 3: Complete your account creation process by confirming the link sent to your e-mail address

Step 4: Click on the link 'Add device' and follow the instructions given to complete the ‘Add device’ process

Step 5: Post adding your device, you will be prompted to download the F-Secure SAFE Device Security app from the appropriate app store on to your device

Step 6: Once the app is downloaded, log-in into your F-Secure account using the credentials created in the previous step

Step 7: Your F-Secure SAFE Device Security subscription is now active on your device!

 

What is F-Secure Internet Security and how can use the application?

Your FoneSafe membership provides a 1-year subscription of F-Secure Internet Security which provides comprehensive protection while surfing, shopping, banking and using social media on your laptop or PC. Your net-banking and online e-commerce transactions are protected by an additional layer of security with the Banking Protection feature. F-Secure also protects your children against harmful, unsavory websites and keeps your private information and credentials concealed.

Download Instructions for F-Secure Internet Security on your for laptop/PC:

Step 1: Visit http://offer.f-secure.com/cpp/ and enter the product key provided in your welcome pack. Your unique license key will be displayed on the screen

Step2: Click the download button the screen to start the download of the F-Secure Internet Security on your laptop/PC

Step 3: Launch the installer (by double clicking on it) and follow instructions on the screen

Step 4: Enter the unique license key when prompted

Step 5: Restart your laptop/PC and enjoy comprehensive internet security with F-Secure Internet Security!

 

Can I track my missing phone using FoneSafe? If yes, how?

Your FoneSafe membership protects your smartphone with F-Secure SAFE Device Security. One of the key features of the application is that locates the exact location of your device on a map. You can use this feature to track your missing smartphone.

 

If my phone is lost, what should I do?

As soon as you lose your phone, please call CPP’s dedicated helpline number 1860-258-3030 (Monday – Sunday, 11 am to 9 pm). We will immediately block your SIM card and arrange for a temporary smartphone in case you need one (for up to a maximum of 7 days)

 

My smartphone was stolen when I was travelling by public transport. What is procedure for filing a claim?

In case your phone has been stolen or burgled, please inform us by calling our dedicated helpline number 1860-258-3030 (Monday – Sunday, 11 am to 9 pm) within 24 hours of the incident. You will be required to submit the following documents for claims processing.

  1. Completed Claim form
  2. Attested copy of the FIR to the Police
  3. Statement from insured regarding incident (details required: name, address, mobile no, IMEI no., Date of loss, cause of loss, nature of loss, description of incident, customer signature)
  4. Letter of indemnity (including subrogation bond)
  5. Original device purchase invoice
  6. Photo identity proof
  7. Cancelled cheque

Please send the above mentioned to the following address:

CPP Assistance Services Pvt. Ltd.
114-117, Bestech Chambers, B-Block
Sushant Lok -1, Gurgaon – 122002, Haryana

The complete set of documents will be sent to the insurer’s office for claim processing. In case any further documents are required for claim processing, you will be asked to provide the same

 

My smartphone fell down on the floor and its screen is damaged. What should I do?

In case your phone suffers accidental or liquid damage, please inform us by calling our dedicated helpline number 1860-258-3030 (Monday – Sunday, 11 am to 9 pm) within 24 hours of the incident. You will need to get the device repaired from an authorized service centre. Our call-centre will be happy to guide you to the nearest authorized service centre.

You then need to submit the following documents for claims processing:

  1. Completed claim form
  2. Photographs of the damaged phone (front, back, side with IMEI number displayed)
  3. Statement from insured regarding incident (details required: name, address, mobile no, IMEI no., Date of loss, cause of loss, nature of loss, description of incident, customer signature)
  4. Original final repair invoice by Authorized Service Centre or Non – repair confirmation certificate (mentioning nature of loss and basis of non-repair)
  5. ASC Service Engineer report (explaining nature and cause of damage)
  6. Letter of indemnity (including subrogation bond)
  7. Copy of handset purchase invoice
  8. Photo ID proof
  9. Copy of Cancelled cheque

Please send the above mentioned to the following address:

CPP Assistance Services Pvt. Ltd.
Ground Floor, Wing – A, Golf View Corporate Tower – A,
Golf Course Road, Sector – 42, Gurgaon – 122002, Haryana

The complete set of documents will be sent to the insurer’s office for claim processing. In case any further documents are required for claim processing, you will be asked to provide the same

 

I lost my smartphone and I need a temporary phone to stay in touch with my family, friends and colleagues. What should I do?

In case you lose your smartphone, you can call our 24-hour helpline and we will be happy to provide you with a temporary replacement phone at your doorstep (in select cities in India) within 24 hours of your request. You can use this phone for up to a maximum of 7 days and we will then get the phone picked up from your doorstep.


What is FoneSafe and why should I buy it?

In today’s world, you use your smartphone, tablet or laptop for many important activities such as browsing, chatting, transacting etc. Your smart device contains a lot of personal and confidential information, including contacts and data. If your device is lost or damaged, it can bring your life to a standstill!

FoneSafe is a product that provides complete security for your smart device. FoneSafe is a product by CPP Assistance Services Pvt. Ltd., a UK based MNC with more than thirty (30) years of experience of providing assistance products to more than 4 million customers. FoneSafe protects your valuable smartphone with features such as F-Secure SAFE Device Security (for smartphone, tablet), F-Secure Internet Security (for laptop, PC), temporary smartphone replacement service and protection of your smart device against theft and damage, FoneSafe also provides you single number assistance for all your queries about the membership.

 

Is there a dedicated helpline number for my FoneSafe membership?

Yes, there is a dedicated helpline number for FoneSafe. You can contact 1860-258-3030 (Monday – Sunday, 11 am to 9 pm) for all your queries related to your FoneSafe membership.

 

How long is the FoneSafe membership valid?

Your FoneSafe membership is valid for twelve (12) months from the date of purchase

 

I bought my new smartphone ten (10) days back. Can I buy FoneSafe today?

Yes, you can buy FoneSafe membership for up to fifteen (15) days from day of purchase of your smart device

 

What is F-Secure SAFE Device Security and how can use the application?

Powered by F-Secure, one of the world’s leading online security companies, F-Secure SAFE Device Security provides robust, convenient protection for your smartphone, tablet with a 12-month subscription. F-Secure SAFE Device Security protects your smartphone, tablet with features such as remote data lock & wipe, GPS tracking, scream alarm, Parental Control and Banking Protection.

Download Instructions for F-Secure SAFE Device Security on your smartphone/tablet:

Step 1: Go to https://offer.f-secure.com/cpp-products and enter the product key printed provided in your welcome pack. Your unique license key will be displayed on the screen

Step 2: Click on the link 'Click here to start using SAFE' which will prompt you to the login screen, where you will need to create your log-in account

Step 3: Complete your account creation process by confirming the link sent to your e-mail address

Step 4: Click on the link 'Add device' and follow the instructions given to complete the ‘Add device’ process

Step 5: Post adding your device, you will be prompted to download the F-Secure SAFE Device Security app from the appropriate app store on to your device

Step 6: Once the app is downloaded, log-in into your F-Secure account using the credentials created in the previous step

Step 7: Your F-Secure SAFE Device Security subscription is now active on your device!

 

What is F-Secure Internet Security and how can use the application?

Your FoneSafe membership provides a 1-year subscription of F-Secure Internet Security which provides comprehensive protection while surfing, shopping, banking and using social media on your laptop or PC. Your net-banking and online e-commerce transactions are protected by an additional layer of security with the Banking Protection feature. F-Secure also protects your children against harmful, unsavory websites and keeps your private information and credentials concealed.

Download Instructions for F-Secure Internet Security on your for laptop/PC:

Step 1: Visit http://offer.f-secure.com/cpp/ and enter the product key provided in your welcome pack. Your unique license key will be displayed on the screen

Step2: Click the download button the screen to start the download of the F-Secure Internet Security on your laptop/PC

Step 3: Launch the installer (by double clicking on it) and follow instructions on the screen

Step 4: Enter the unique license key when prompted

Step 5: Restart your laptop/PC and enjoy comprehensive internet security with F-Secure Internet Security!

 

Can I track my missing phone using FoneSafe? If yes, how?

Your FoneSafe membership protects your smartphone with F-Secure SAFE Device Security. One of the key features of the application is that locates the exact location of your device on a map. You can use this feature to track your missing smartphone.

 

If my phone is lost, what should I do?

As soon as you lose your phone, please call CPP’s dedicated helpline number 1860-258-3030 (Monday – Sunday, 11 am to 9 pm). We will immediately block your SIM card and arrange for a temporary smartphone in case you need one (for up to a maximum of 7 days)

 

My smartphone was stolen when I was travelling by public transport. What is procedure for filing a claim?

In case your phone has been stolen or burgled, please inform us by calling our dedicated helpline number 1860-258-3030 (Monday – Sunday, 11 am to 9 pm) within 24 hours of the incident. You will be required to submit the following documents for claims processing.

  1. Completed Claim form
  2. Attested copy of the FIR to the Police
  3. Statement from insured regarding incident (details required: name, address, mobile no, IMEI no., Date of loss, cause of loss, nature of loss, description of incident, customer signature)
  4. Letter of indemnity (including subrogation bond)
  5. Original device purchase invoice
  6. Photo identity proof
  7. Cancelled cheque

Please send the above mentioned to the following address:

CPP Assistance Services Pvt. Ltd.
114-117, Bestech Chambers, B-Block
Sushant Lok -1, Gurgaon – 122002, Haryana

The complete set of documents will be sent to the insurer’s office for claim processing. In case any further documents are required for claim processing, you will be asked to provide the same

 

My smartphone fell down on the floor and its screen is damaged. What should I do?

In case your phone suffers accidental or liquid damage, please inform us by calling our dedicated helpline number 1860-258-3030 (Monday – Sunday, 11 am to 9 pm) within 24 hours of the incident. You will need to get the device repaired from an authorized service centre. Our call-centre will be happy to guide you to the nearest authorized service centre.

You then need to submit the following documents for claims processing:

  1. Completed claim form
  2. Photographs of the damaged phone (front, back, side with IMEI number displayed)
  3. Statement from insured regarding incident (details required: name, address, mobile no, IMEI no., Date of loss, cause of loss, nature of loss, description of incident, customer signature)
  4. Original final repair invoice by Authorized Service Centre or Non – repair confirmation certificate (mentioning nature of loss and basis of non-repair)
  5. ASC Service Engineer report (explaining nature and cause of damage)
  6. Letter of indemnity (including subrogation bond)
  7. Copy of handset purchase invoice
  8. Photo ID proof
  9. Copy of Cancelled cheque

Please send the above mentioned to the following address:

CPP Assistance Services Pvt. Ltd.
Ground Floor, Wing – A, Golf View Corporate Tower – A,
Golf Course Road, Sector – 42, Gurgaon – 122002, Haryana

The complete set of documents will be sent to the insurer’s office for claim processing. In case any further documents are required for claim processing, you will be asked to provide the same

 

I lost my smartphone and I need a temporary phone to stay in touch with my family, friends and colleagues. What should I do?

In case you lose your smartphone, you can call our 24-hour helpline and we will be happy to provide you with a temporary replacement phone at your doorstep (in select cities in India) within 24 hours of your request. You can use this phone for up to a maximum of 7 days and we will then get the phone picked up from your doorstep.


Most Important Terms & Conditions (MITC) for your CPP FoneSafe Membership (purchased and financed through Business Partner)

The Most Important Terms and Conditions (MITC) of your membership are listed below. Please refer to the Main Terms and Conditions which set out the terms of your contract with CPP.

General

  • The CPP FoneSafe service is provided by CPP Assistance Services Private Limited, whose corporate office address is at Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42, Gurgaon – 122002, Haryana India and registered office is at 1315, Ansal Tower, 38, Nehru Place, New Delhi – 110019 in conjunction with its third party suppliers/service providers.
  • The Service is only available to residents of India who are over the age of eighteen (18).
  • CPP FoneSafe is valid if it is purchased within fifteen (15) days of purchase of new Equipment (Mobile Phone, Tablet (including iPad) or Laptop).
  • You must provide us (and Business Partner) with full & accurate information in connection with your CPP FoneSafe membership. In case you provide false or materially incomplete information or commit a material breach of the main terms & conditions of the membership, we may cancel your membership.
  • In case your Fees is funded by our Business Partner, then You must repay Business Partner the full amount paid by Business Partner to CPP on your behalf for purchase of Your CPP FoneSafe membership. CPP shall have the right to cancel Your membership without any notice to You if you fail to repay Business Partner any amount paid by Business Partner towards your CPP FoneSafe membership fees.
  • You can cancel your membership anytime during the membership period. You (or Business Partner if Business Partner has made the payment of Membership Fees to CPP on Your behalf) will be refunded the membership fee as per the following refund grid: Within thirty (30) days of Your Start Date: Rs. 100 will be deducted and balance membership fees will be refunded to Business Partner | After thirty (30) days : Nil
  • The terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India.
  • You can contact us through the following media in case you have any queries about these terms and conditions of your membership, E-mail: feedback@cppindia.com; Telephone: 1860-258-3030 (Between 11 am to 9 pm, Monday – Sunday). Address: CPP Assistance Services (Pvt) Ltd, P O Box No 826, Kalkaji Post Office, New Delhi – 110019
  • You must report lost, stolen or damaged Equipment to us by telephone within twenty-four (24) hours of the incident.
  • You hereby expressly accord your consent allowing CPP to transfer/utilize your personal information with our approved suppliers/service providers including our group companies for the purpose of sending correspondence to you and providing some of the features of the membership to you. Please refer to the detailed Data Protection notice in the main Terms & conditions.

Norton Mobile Security (Applicable for Mobile Phone or Tablets only)

  • You will be offered a comprehensive Norton Mobile Security (NMS) solution for Your Equipment , for which We have tied up with Symantec who is a third party supplier/service provider and will provide benefits to You.
  • Norton Mobile Security (NMS) key will be provided to You in the membership pack and through SMS to the mobile number recorded by you
  • Our role in relation to NMS shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of NMS.
  • You will be governed by the specific License Agreement and Terms and Conditions of Symantec and NMS as applicable to you.
  • For deriving benefit from the NMS, Your Equipment must have Android version 4.2 (or a later version) or iOS version 4.3 (or a later version). You must ensure that Your Equipment is equipped with at least 10MB available storage, and a working data plan (preferably 3G or 4G).
  • You must download the NMS application on Your Equipment and provide the information required to install and run the NMS application on Your Equipment failing which You may not be able to get the services listed under NMS security section of the Main Terms and Conditions.

F-Secure Internet Security (Applicable for Laptop only)

  • You will be offered a comprehensive F-Secure Internet Security (NMS) solution for Your Laptop, for which We have tied up with F-Secure who is a third party supplier/service provider and will provide benefits to You.
  • F-Secure Internet Security (NMS) key will be provided to You in the membership pack and through SMS to the mobile number recorded by you
  • Our role in relation to F-Secure Internet Secuirty shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use.
  • You will be governed by the specific License Agreement and Terms and Conditions of F-Secure as applicable to you.
  • You must download the F-Secure Internet Security on Your Laptop and provide the information required to install and run the application on Your Laptop failing which You may not be able to get the services listed under F-Secure Internet Security section of the Main Terms and Conditions

Handset Replacement

  • As part of the handset replacement benefit, You will be given a smartphone handset that is fully functional. The replacement handset may or may not be equivalent to the handset you have lost/has been stolen
  • Every effort will be made to provide You with a replacement handset within 72 hours of your making the request. However, there may be times when it will not be possible to arrange for the replacement handset within the stipulated time due to events that are out of control (i.e. political instability, regulatory restrictions, war, natural disaster. Etc) and for which CPP cannot be held liable
  • The handset will be delivered and retrieved only in the following cities: Ahmedabad, Bangalore, Baroda, Bhopal, Calicut, Chandigarh, Chennai, Cochin, Coimbatore, Delhi, Faridabad, Ghaziabad, Gurgaon, Hyderabad, Indore, Jaipur, Jalandhar, Kolkata, Lucknow, Ludhiana, Madurai, Mangalore, Mumbai, Mysore, Nagpur, Nasik, Pondicherry, Pune, Ranchi, Salem, Surat, Trichy, Vishakhapatnam, Vijayawada
  • You must return the handset within a maximum of seven days of delivery. In the event of damage to the replacement handset or failure to return the handset in the stipulated time, We shall take appropriate legal steps to recover the same
  • You must delete all your personal data and contacts from the handset before returning it back to Us. In case any of your data or personal information is left on the handset, We will not be responsible or held liable in any manner, in case of any misuse.

Complimentary Insurance against theft, burglary, accidental and liquid damage

  • As part of Your CPP FoneSafe membership, You are enrolled into a complimentary add-on benefit of All Risk Protection of Your Equipment under the group insurance policy taken by us for our customers which ensures that your Equipment is protected against loss due to theft, burglary and accidental damage (including liquid damage) under the Group Insurance policy taken by us for our members.
  • Please refer to the Group Insurance Terms and Conditions (which will be provided to you post set-up of your membership) for detailed exclusions which the Group Policy does not cover. The exclusions are summarised as below.
  • The Policy does not cover Your loss or liability arising due to:
    - Software applications
    - Normal wear and tear of the Equipment
    - Damages caused by mould, mildew, pests or rodents, etc.
    - Damages for which Manufacturer or repairer is responsible
    - Gross negligence on Your part
    - Any consequential loss of whatsoever nature
    - The losses suffered as a result of any act of god, natural disaster, civil war, terrorist act or any other similar occurrence.
    - Any mechanical or electrical breakdown of the Equipment
  • We are only the Group Policyholder and our role is merely to act as a facilitator in respect of the Policy and giving You one point of contact to deal with the Insurer. We are not and shall not be liable to You for any claim, loss, damage, or compensation caused in relation to or arising from or in connection with the insurance policy
  • In case You need to make a claim, You will be required to contact us within 24 hours of loss, theft, damage of Your Equipment. We will advise You of the procedure to be followed and the documents to be submitted for each type of claim
  • The depreciation chart on the basis of which Your claim will be calculated by the Insurer is :

Phone age

Depreciation %

0 - 6 months

10%

6 - 12 months

20%

12 - 18 months

30%

  • Your claim will also be subjected to compulsory deductible which is dependent on the value of the equipment. The compulsory deductible will be as below:

Compulsory deductible rates

Mobile Phones

Tablets (including iPad)

Laptops

Purchase Value Range

Deductible

Purchase Value Range

Deductible

Purchase Value Range

Deductible

Between Rs 8000 - Rs 12000

Rs 750

Between Rs 8000 - Rs 20000

Rs 1000

Between Rs 15000 - Rs 30000

Rs 1250

Between Rs 12000 - Rs 20000

Rs 1000

Between Rs 20000 - Rs 30000

Rs 1250

Between Rs 30000 - Rs 40000

Rs 1500

Between Rs 20000 - Rs 30000

Rs 1250

Between Rs 30000 - Rs 40000

Rs 1500

Between Rs 40000 - Rs 50000

Rs 1750

Between Rs 30000 - Rs 40000

Rs 1500

Between Rs 40000 - Rs 50000

Rs 1750

Between Rs 50000 - Rs 60000

Rs 2000

Between Rs 40000 - Rs 87500

Rs 1750

Between Rs 50000 - Rs 60000

Rs 2000

Rs 60000 and above

3% of claim amount subect to min of Rs 2000

Rs 87500 and above

2% of purchase value

Rs 60000 and above

3% of claim amount subect to min of Rs 2000

   
  • You must provide accurate & complete information & meet all of the Insurer’s terms and conditions failing which the insurer is liable to reject your claim.
  • Your complete Claim documents must be received by the Insurer within forty – five (45) days of the date of incident (loss, theft, damage of Your Equipment) and this is a condition precedent for admissibility of the claim. The Insurer shall aim to process the Claims within twenty eight (28) days counted from the date of receipt of all complete Claim documents as per the terms & conditions laid out in the policy.

Product Terms & Conditions

Terms & Conditions for Your 'CPP FoneSafe' Membership (Purchased through BUSINESS PARTNER)

Tier

Equipment (Mobile Phone or Tablet or Laptop) Price Range (in Rs.)

Special Price for BUSINESS PARTNER customers (in Rs. inclusive of taxes)

Tier 1

Rs. 6000 to Rs.12000

Rs.1399

Tier 2

Rs.12000 to Rs.20000

Rs.1799

Tier 3

Rs.20000 to Rs.30000

Rs.2299

Tier 4

Rs.30000 to Rs.40000

Rs.2799

Tier 5

Rs.40000 and above

Rs.3299

Please read this document carefully. It sets out the information and terms and conditions of Your contract with CPP for the ‘CPP FoneSafe’ Membership services.

Please read this document carefully and keep it in a safe place

Definitions

Where the following words are used in these terms and conditions, they will have the meanings shown below:

Abroad – In a country other than India.

Agreement – These terms and conditions of the FoneSafe services and any subsequent changes thereto.

CPP - CPP Assistance Services Private Limited, whose corporate office address is at Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42, Gurgaon – 122002, Haryana India and registered office is at 1315, Ansal Tower, 38, Nehru Place, New Delhi – 110019.

Equipment – Your Mobile Phone or Tablet (including iPAD) or Laptop

Equipment Loss - Loss by You or theft from You (including accidental damage) of Your Mobile Phone or Tablet or Laptop.

F-Secure – F-Secure Corporation and (or) F-Secure Private Limited.

F-Secure Internet Security - A comprehensive internet security solution relating to Your Laptop, which is owned and provided by F-Secure.

Fee – Means the amount inclusive of applicable taxes (as shown in table above) that You pay towards: (a) the Incorporation Fee, as the case may be; and (b) the Service Fee, when You purchase Your Membership. CPP reserves the right to revise its Fee at any point of time.

Home – The place where You permanently reside; which You have given Us as Your address while registering for the Membership

Incorporation Fee – A part of the total Fee, i.e., an amount of Rs. 500, inclusive of all applicable taxes, that You pay for incorporation of your Membership with CPP.

Member – The person who has purchased and who has called CPP to register for the Membership.

Membership - Your right to use the Service for year for which You pay the Fee, subject to these Terms & Conditions or as agreed with You from time to time.

Mobile Loss - Loss by You or theft from You (including accidental damage) of Your Mobile Phone.

Mobile Phone – Your mobile or cellular phone

Norton Mobile Security – Means the comprehensive security solution relating to Your Mobile Phone or tablet, which shall be provided to You by Symantec.

SIM Card – Means the Subscriber Identity Module card.

Pay Card/ Pay Account – The card or bank account from which the Fee will be collected at the time of renewal.

Period of Agreement –The twelve (12) month period from the Start Date.

Start Date – The start date for Your Membership once You register with Us.

Service – Shall have the meaning given to it in paragraph A below.

Service Fee– A part of the total Fee, other than Incorporation Fee, that You pay for availing the Services.

Symantec – Symantec Asia Pac Limited, Singapore who are registered owners of Norton Mobile Security.

We, Us, Our – CPP.

Welcome Pack- Means the pack You get or We send to You when You have purchased the Service containing these terms and conditions and other information relevant to the Service.

Year – A period of twelve (12) consecutive months.

You, Your – The Member.

The CPP FoneSafe Service is provided by CPP Assistance Services Private Limited, whose corporate office address is 114-117, Radisson Suites, B-Block, Sushant Lok-I, Gurgaon – 122002, Haryana, India in conjunction with its third party suppliers/service providers.

Should You have any queries about these terms and conditions or Your Membership, You can contact Us by email at feedback@cppindia.com or by telephoning Us on 1860-258-3030 (between 11 am – 9pm, Monday – Sunday) You can also write to Us at the following address:

CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Office,
New Delhi – 110019

A.  Assistance Services:

A1a:  Norton Mobile Security (NMS) (Applicable for Mobile Phone or Tablet only)

You will be offered a comprehensive internet security solution for Your Equipment powered by Norton and owned by Symantec, who is a third party supplier/service provider and will provide the benefits as mentioned below. NMS key will be provided to You through text message (SMS) to the mobile number provided by you to BUSINESS PARTNER.

What is provided?

A1a.1.  Safeguard Data

NMS provides the following features which ensure the safety of Your data in the Equipment :

i. Remote lock - Allows the lost/stolen Equipment to be remotely locked through a secure website so that strangers cannot access personal information.
ii. Remote wipe - Allows erasing of information on the Equipment , so that information cannot be used for fraudulent purposes.
iii. Contacts back-up and restore – Allows saving of contacts from Equipment so they can be easily restored as and when required.

A1a.2.  Safeguard Phone

NMS provides the following features which protect Your Equipment :

i. Call and text blocker - Allows blocking of calls and text messages from specific phone numbers.
ii. SIM Card lock – Instantly locks the phone in case the SIM Card is removed, thus preventing usage of Your Equipment using another SIM Card.

A1a.3.  Tracking and Recovery

NMS provides the following features which help in tracking and recovery of Your lost / stolen Equipment :

i. Remote locate - Shows where the device is on a map.
ii. Scream alarm - Allows activation of a scream alarm to locate the Equipment
iii. Lost notice - Lets You display a customizable message to anyone who finds the Equipment, thus making arrangements for recovery.
iv. Sneak Peek - Allows built-in webcam to take a photo of anyone using the Equipment.

A1a.4.  Threat Protection

NMS provides the following features which protect Your Equipment from threats:

i. Virus and Malware protection – detects and removes viruses and other internet based threats without affecting Equipment performance.
ii. Download protection – automatically scans downloaded applications and application updates for threats and removes them.
iii. Automatic SD Card scan – allows automatic scanning of SD cards for threats when they are plugged into the Equipment.

For deriving benefit from the NMS, You must adhere to the following specific terms and conditions:

i. You are governed by and must comply with the specific License Agreement and terms and conditions of Symantec and NMS as applicable to you. They are available for review at www.symantec.com.
ii. Your Equipment must have Android version 4.2 (or a later version) or iOS version 4.3 (or a later version).
iii. You must ensure that Your Equipment is equipped with at least 10MB available storage, and a working data plan (preferably 3G or 4G).
iv. You must download the NMS application on Your Equipment and provide the information required to install and run the NMS application on Your Equipment .
v. NMS is provided by Symantec and Symantec may at its discretion, add, modify or remove the product features of NMS during the Agreement Period for which We cannot be held liable in any manner.

A1b.  F-Secure Internet Security (Applicable for Laptop only)

You will be offered a comprehensive internet security solution powered and owned by F-Secure, who is a third party supplier/service provider and will provide the benefits as mentioned below.

What is provided?

F-Secure Internet Security protects Your digital content with real-time protection against malware, hackers, identity theft harmful and unsavoury web sites. Your online banking transactions are more secured with F-Secure Banking Protection. The features include:

  • Protection against viruses, spyware and other malware
  • Always up-to-date without slowing down your device
  • Stops intrusions or identity theft on your device
  • Easy to install and simple to use
  • Customer support available through online chat and by phone
  • Worry-free surfing and shopping with Browsing Protection
  • Safe online life for your children with Parental Control
  • Cloud-based, real-time protection against all online threats
  • Secure, session-based online banking with Banking Protection
  • Privacy protection on Facebook with Safe Profile
  • Comprehensive exploit protection with DeepGuard 5

For deriving benefit from F-Secure, You must adhere to the following specific terms and conditions:

i. You are governed by and must comply with the specific License Agreement and terms and conditions of F-Secure as applicable to You. They are available for review at www.f-secure.com.
ii. The supported platform are Windows 8.1 and 8 (ARM based tablets are not supported), Windows 7 (all editions), Windows Vista (Service Pack 2 or newer) and Windows XP (32-bit, Service Pack 3 or newer)
iii. Your computer (Desktop / Laptop) must have Intel Pentium 4 or higher processor.
iv. You must ensure that Your computer is equipped with at least 1GB RAM.
v. You must download the F-Secure Internet Security application on Your computer and provide the information required to install and run the F-Secure application on Your computer.
vi. F-Secure Internet Security is provided by F-Secure and F-Secure may at its discretion, add, modify or remove the product features during the Agreement Period for which We cannot be held liable in any manner.

A2.  Replacement Mobile Phone Service

If You lose Your Equipment, and You report the Loss to Us and if You request Us to provide You with an alternate replacement mobile phone, We will provide You a replacement mobile phone for Your interim use, at no extra charge, for a maximum period of seven (7) days after which it will have to be returned to Us. We reserve the right to issue the replacement mobile phone to You after checking the authenticity of Your request and based on availability of mobile phones. The replacement mobile phone will be delivered to Your address within twenty-four (24) hours of Your reporting the loss of Your Equipment to Us. The replacement mobile phone will be a smartphone in good working condition and You will be allowed to save and download Your contacts, data and content on the replacement mobile phone. The replacement mobile phone can be used for period up to seven (7) days. Once You have finished using the replacement mobile phone or after a period of seven (7) days from the date of providing the replacement mobile phone, whichever is earlier, We will get the replacement mobile phone collected from You. For providing this service feature, We will tie-up with a courier/fulfilment agency that will deliver to and collect the replacement mobile phone from You.

Currently, the replacement mobile phone service is provided in Ahmedabad, Bangalore, Baroda, Bhopal, Calicut, Chandigarh, Chennai, Cochin, Coimbatore, Delhi, Faridabad, Ghaziabad, Gurgaon, Hyderabad, Indore, Jaipur, Jalandhar, Kolkata, Lucknow, Ludhiana, Madurai, Mangalore, Mumbai, Mysore, Nagpur, Nasik, Pondicherry, Pune, Ranchi, Salem, Surat, Trichy, Vishakhapatnam, Vijayawada

You agree to maintain the replacement mobile phone provided to You in good working condition at all times. In the event You damage or do not return the replacement mobile phone within the stipulated period as mentioned above, notwithstanding any other action that We are entitled to take, steps will be taken to recover the replacement mobile phone or damages equivalent to the replacement cost of a new similar phone from You, the costs of which recovery may be added to the phone or recoverable cost from You.

The replacement mobile phone will, at all times, be Our sole property, and We shall retain ownership of the replacement mobile phone at all times. The provision of the replacement mobile phone to You by Us is in the nature of bailment for all purposes under law.

You shall be responsible to ensure that Your personal contacts, data and content on the replacement mobile phone are deleted before the phone is collected from You. You cannot hold Us liable in any manner if there is any misuse of Your personal data left by You on the replacement mobile phone.

Please note this service is not available for Tablets (including iPads).

A3.  Loss Reporting Service - SIM Blocking

If You lose Your Equipment , We will help You with the notifications that You need to make to block Your SIM Card.

A4.  Identifier (IMEI) and SIM Registration Service

If You register Your Equipment IMEI number and SIM Card number with Us, We will hold them safe should You ever need these details

A5.  Lost PAN Card Replacement Service

Should You lose Your PAN card, We will help You obtain a replacement PAN card free of cost. We will liaise with You to send Us the necessary documents required for this to facilitate in replacement of Your PAN card.

B.  General Conditions:

Please read this section carefully as it contains important information.

Eligibility

The Service is only available to residents of India who are over the age of eighteen (18).

Term of Membership

  1. CPP FoneSafe Membership is valid only if it is purchased within fifteen (15) days of purchase of new Equipment .
  2. Membership is available to the person whose name appears in the Welcome Pack only and is non-transferable.
  3. You must provide Us with full and accurate information in connection with Your request for the FoneSafe services.
  4. Your Membership begins on the Start Date and continues for the period of 12 months in return for payment of the Fee.
  5. Advance payment of the Fees is the essence of the commencement of Our Agreement with You. In case your Fees is funded by our Business Partner, then You must repay BUSINESS PARTNER the full amount paid by BUSINESS PARTNER to CPP on your behalf for purchase of Your CPP FoneSafe membership. CPP shall have the right to cancel Your membership without any notice to You if you fail to repay BUSINESS PARTNER any amount paid by BUSINESS PARTNER towards your CPP FoneSafe membership fees.
  6. You must report the Equipment Loss to Us by telephone / email within twenty-four (24) hours of discovering the Loss.
  7. In case of Mobile Phone or Tablet, You must install the NMS on Your Equipment and must have a working data connection. In addition to compliance with the terms and conditions specified herein, You must comply with the specific License Agreement and terms and conditions of Symantec for use of NMS. They are available for review at www.symantec.com. It is hereby clarified that NMS is the property of Symantec and Symantec will always remain responsible and liable for any services / claims arising from the use of NMS by You. In case of Laptop, You must install the F-Secure Internet Security on Your Laptop. In addition to compliance with the terms and conditions specified herein, You must comply with the specific License Agreement and terms and conditions of F-Secure for use of F-Secure Internet Security. They are available for review at www.f-secure.com. It is hereby clarified that F-Secure Internet Security is the property of F-Secure and F-Secure will always remain responsible and liable for any services / claims arising from the use of F-Secure Internet Security by You.
  8. Any change or new addition to Your Service shall be intimated to You at least forty five (45) days in advance and such change shall become applicable to You from the date of such intimation. However, it is clarified that at Symantec’s discretion, the product (NMS) features may be added, modified, or removed during the Period of Agreement.
  9. The replacement mobile phone service as specified in section A2 above will be provided only in select cities in India where this service is available..
  10. You will return the replacement mobile phone to Us as specified in Section A2 above.

Limitations

  1. Every effort will be made to provide You with the services in line with the terms and conditions set out in sections A2 of this Agreement. However, there may be times when it will not be possible to arrange for this services due to events or conditions that are out of our control (i.e. political instability, regularity restrictions, war or natural disaster) or due to other reasons specified in Section A2 (for replacement mobile phone service), and for which We cannot be held liable. Note that services under section A2 of this Agreement will not be available Abroad.
  2. It is hereby clarified that NMS is the property of Symantec and Symantec will always remain responsible and liable for any services / claims arising from the use of NMS by You. Our role in relation to distribution of NMS to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of NMS.
  3. It is hereby clarified that F-Secure Internet Security is the property of F-Secure and F-Secure will always remain responsible and liable for any services / claims arising from the use of F-Secure Internet Security by You. Our role in relation to distribution of F-Secure Internet Security to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of F-Secure Internet Security.
  4. We cannot be held responsibile for any loss, damage or fraud (direct or indirect) which might occur to You due to wrong submission of any information to Us by You or if are unable to provide the Services to You for reasons beyond Our control or even after reasonable efforts made by Us.

Payment

  1. You (or BUSINESS PARTNER) must pay the Fee to Us on the date it is due and/or You must re-pay BUSINESS PARTNER the full amount paid by BUSINESS PARTNER to Us on Your behalf for Your Membership.
  2. CPP reserves the right to revise its Fee at any point of time but it will not change for Your existing Membership.

Cancelling Your Membership

  1. You have a right to cancel Your Membership at any time during the period of agreement. . If You exercise this right to cancel then Your Membership will be cancelled immediately and any payment made by You (or BUSINESS PARTNER on Your behalf) will be refunded to You (or BUSINESS PARTNER) as the case may be.
    The refund of Membership Fee will be as per the following refund grid:
    Within 30 days: Rs. 100 will be deducted and balance membership fees will be refunded
    After 30 days: No refund of membership fees

    No refund of Fee shall be due on cancellation under any circumstances if You have used any of the features of the Service or if the cancellation notice is provided after thirty (30) days from the Start Date.
  2. We will cancel Your Membership on written notice to You if:
    a) We do not receive advance payment of the Fee from You (or BUSINESS PARTNER) on the date it is due; and/or
    b) You have failed to re-pay BUSINESS PARTNER the full amount paid by BUSINESS PARTNER to Us on your behalf for Your Membership and We are informed by BUSINESS PARTNER to cancel your membership
    c) You damage or do not return the replacement mobile phone provided to You within the stipulated period; and/or
    d) You have at any time:
    i. given Us false or materially incomplete information in relation to Your Membership; or
    ii. committed a material breach of the terms and conditions of Your Membership.

Governing law and Jurisdiction

These terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India.

You and We agree that all the disputes/differences arising out of or in relation to this Agreement shall be referred to the exclusive jurisdiction of and settled only by the courts in Delhi. You and We agree that terms and all other communications will be issued in English.

Complaints

If at any time You want to tell Us about a problem with Your Membership please call Us on 1860-258-3030 (between 11 am – 9pm, Monday – Sunday) or You can write to the Complaints Manager at:

CPP Assistance Services (Pvt) Ltd P O Box No 826, Kalkaji Post Office, New Delhi - 110019

We will do Our best to answer Your query within five (5) working days. If We cannot reply to Your complaint by then, We will send You an acknowledgement letter to keep You informed of progress.

If any issue which remains unresolved or unanswered for more than five (5) working days, You may escalate the matter to escalations@cppindia.com

We assure You to revert to Your query within forty eight (48) hours of receipt of Your query.

Recording calls

We record all telephone calls made to Us. We do this to:

- provide a record of the instructions We have received from You
- allow Us to monitor quality standards;
- help Us with staff training; and
- meet legal requirements.

All communications and Membership documents will be in English unless otherwise agreed.

Your consent

By entering into this Agreement You hereby expressly accord Your consent and authorize us to collect all the required data/information including any sensitive personal data or information from You under this Agreement. Prior to providing any information, You have an option not to provide the data or information sought under this Agreement by sending to us a written notice to that effect.

By entering into this Agreement, You hereby expressly accord Your consent that for the better performance of this Agreement We may transfer Your data/information to any city within India or to a country outside India as mentioned herein. If We do transfer Your data within or outside India, We will make the appropriate checks to ensure that Your data is adequately protected.

Remember that upon request, You have a right to see and review all the personal information We hold about You and if found to be inaccurate or deficient shall be corrected or amended as feasible. If You would like to request this, please contact Our Customer Services Team on 6000 4000. Please note that there will be a separate administration charge for the provision of this information. Please note that We will not be responsible for the authenticity of the information provided by You to us as required under this Agreement.

You have the right to withdraw the consent earlier provided by You with respect to providing Your data/information sought by us anytime while availing the Services. Such withdrawal of the consent shall be intimated in writing to us. However, in the event that You decide not to provide the data/Information sought by us or withdraw the consent earlier given by You, then We retain the right to not provide the services for which such data/information was sought.

Data Protection Notice

We will use the information You provide to:

- manage Your Membership;
- collect Fees when due; and
- provide the Service to You.

We will collect the Fee from the card/ bank account that You have informed Us is the Pay Card / Pay Account.

If You use a Pay Card to pay for the Service, We may ask the issuer of that card to tell Us about changes in Your address and other personal and financial details so that We can update Your records. This may include, but is not limited to, asking for new card or account numbers and for information about changes to any of Your personal contact details (e.g. phone or fax numbers, or e-mail addresses).

We may pass Your personal information to Our approved suppliers/service providers, including Our group companies, for the purpose of sending correspondence to You and providing some of the features of the Service to You. They may contact You by post, landline telephone or, if You have previously agreed, by email or mobile phone. By taking out Your Membership and by giving Us Your address, phone number and email address, You agree that We and Our approved suppliers/service providers may contact You using these methods, unless You have told Us not to. If You do not want Your details to be used for these purposes, please let Us know in writing at any time.

How We protect Your data

We take data security very seriously and go to great lengths to ensure that Your information is protected against unauthorised use of any kind. We have appropriate measures in place to safeguard the data We hold. Our Information Security Systems have been verified by accreditation in the form of Our PCI-DSS certificate for Information Security Management.

Our suppliers/service providers are vetted to ensure they comply with the necessary data protection protocol before they are approved.

We are continually reviewing and updating Our security procedures as new technologies become available. All areas of Our website where personal information is collected are secure and will display the 'padlock' symbol for reassurance. Where information is transferred it shall be encrypted using the latest encryption technology commercially available.

Please refer to Our data privacy policy on Our website www.cppindia.com for more details.

Who We may pass Your details to and how they would be used

Updating Your records

We may ask Your Issuer / bank to tell Us about changes in Your contact details / details specifically related to the Services (subject to any disclosure contract in this regard that You may have with the Issuer) so We can update Your Membership records.

Providing the Service

When You take the Membership, We pass Your personal details to Our approved suppliers/service providers to provide some of the services described in Section A. We will only pass to them the minimum amount of information required for them to be able to identify You, should You need these services. Our suppliers will pass Your information (such as Your name, contact details, etc.) to third parties to enable them to assist You only in instances when You require help from them.

We may pass Your personal information to Our approved fulfilment and courier vendors so that We can send correspondence to You and provide some of the features of the Service to You.

Marketing and Market Research

To avoid contacting You unnecessarily about products or services You may already have, We will compare Your details with information on prospect files prepared by Our business partners. When We do this We may need to tell Our business partners/third party suppliers/service providers that You have subscribed for the Service or hold a product with Us and disclose enough personal data to allow Our business partners/third party suppliers/service providers to identify You on these files.

We and Our approved suppliers/service providers may also use Your personal information to contact You about goods and services that might interest You or invite You to take part in market research surveys. You may be contacted either by post, phone or e-mail for these purposes. If You would prefer this not to happen, please let Us know when You register, or call Us at any time if You change Your mind.

Grievance regarding Data Protection issues

If at any time You want to tell Us about a problem, discrepancy or grievance regarding Your personal data/information/details or the processing thereof, please call Our designated grievance officer Ms. Prachala Singh on 1860-258-3030 (between 11 am – 9pm, Monday – Sunday) or You can also write to Our grievance officer at:

Assistance Services (Pvt) Ltd P O Box No 826, Kalkaji Post Office, New Delhi - 110019

Our grievance officer will do his best to expeditiously redress any issues/grievance that You may have within a period of thirty (30) days from the date of receiving Your grievance

Insurance Terms & Conditions

Mobile All Risk Group Insurance Policy Terms and Conditions

Please read this document carefully and keep it in a safe place

1. Definitions

Beneficiary/Insured -The customer of the Policyholder who has purchased the Policyholder’s mobile assistance product and forms part of the Policyholder’s mobile assistance product business group, thereby enabling entitlement for coverage as an insured beneficiary under the Policy as an add-on benefit, and whom the Policyholder wishes to be entitled to cover as an insured beneficiary under the Policy.

Claim – Any claim You make as an Insured Beneficiary under the Policy.

Equipment – Your mobile or cellular phone or tablet (including iPAD) or Laptop

FIR - The First Information Report issued by the local police or such other authority as is appropriate in the circumstances.

Home – The place where You live and which You have given the address to the Policyholder, before making any Claim.

Insurer – HDFC ERGO General Insurance Company Limited (IRDA Reg. No. 125).

Invoice Value – Value of the Mobile Phone as mentioned on the purchase invoice.

Manufacturer – The entity who manufactured the Mobile Phone.

Mobile Loss – Theft or Burglary from You or Accidental Damage (including Liquid Damage) of Your Equipment (Mobile Phone or Tablet or Laptop), during the Policy Period.

Policy Period – The 12 (twelve) month period of time for which the Policyholder has availed the Policy.

Police Daily Diary Entry – A report prepared by the local police or such other authority and duly stamped by them in cases where an FIR may not be issued under applicable law.

Policy – The Group Insurance Policy issued by the Insurer in favour of the Policyholder, for the benefit of the group of the Policyholder.

Policyholder – CPP Assistance Services Private Limited.

You, Your – The Beneficiary

2. Insurance Cover and Benefits under the Policy

Once You become a part of the Policyholder’s mobile assistance product business group, and are registered by the Insurer as a Beneficiary, and thereafter if You suffer Mobile Loss during the Policy Period, the Insurer will pay any amount subject to conditions 1 and 2 detailed below:

Condition 1: The Insurer will pay Depreciated Value of Your Equipment under the Policy subject to a maximum of the Sum Insured of upto the purchase price of Your Equipment during the Policy Period for Your Mobile Loss and Claim thereon relating to the period falling during the Policy Period after adjustment for depreciation at the rates given in the table below:

Age of mobile on the date of Mobile Loss

% of depreciation on market value

Upto 6 months

10%

> 6 months to 12 months

20%

> 12 months to 18 months

30%

> 18 months to 24 months

40%

Condition 2: Each and every Claim under the Policy shall be subject to a deductible as per the following rates

Compulsory deductible rates

Mobile Phones

Tablets (including iPad)

Laptops

Purchase Value Range

Deductible

Purchase Value Range

Deductible

Purchase Value Range

Deductible

Between Rs 8000 - Rs 12000

Rs 750

Between Rs 8000 - Rs 20000

Rs 1000

Between Rs 15000 - Rs 30000

Rs 1250

Between Rs 12000 - Rs 20000

Rs 1000

Between Rs 20000 - Rs 30000

Rs 1250

Between Rs 30000 - Rs 40000

Rs 1500

Between Rs 20000 - Rs 30000

Rs 1250

Between Rs 30000 - Rs 40000

Rs 1500

Between Rs 40000 - Rs 50000

Rs 1750

Between Rs 30000 - Rs 40000

Rs 1500

Between Rs 40000 - Rs 50000

Rs 1750

Between Rs 50000 - Rs 60000

Rs 2000

Between Rs 40000 - Rs 87500

Rs 1750

Between Rs 50000 - Rs 60000

Rs 2000

Rs 60000 and above

3% of claim amount subect to min of Rs 2000

Rs 87500 and above

2% of purchase value

Rs 60000 and above

3% of claim amount subect to min of Rs 2000

   

3. Exclusions

This Policy does not cover Your loss or liability caused by or arising out of or aggravated by:

  1. War, Invasion, Act of foreign Enemy, Hostilities or War Like operations (whether war be declared or not), Civil War, Rebellion Revolution, Insurrection Mutiny, Civil Commotion, Confiscation, Commandeering a Group of Malicious persons or persons;
  2. Acting on behalf of or in connection with any political organisation, requisition or destruction or damage by order of any government de-jure or de-facto or any public, municipal or local authority;
  3. Nuclear Reaction, Nuclear radiation or radioactive contamination;
  4. Willful act or willful negligence of the Insured or his representative;
  5. Cessation of work whether total or partial;
  6. Derangement of the Insured property not accompanied by damage otherwise covered by this policy;
  7. Loss of or damage to the property covered under this policy falling under the terms of the Maintenance Agreement;
  8. Loss or damage caused by any faults or defects existing at the time of commencement of the present insurance within the knowledge of the insured, or his representatives, whether such faults or defects were known to the Insurer or not;
  9. Loss or damage as a direct consequence of the continual influence of operation (e.g. wear and tear, cavitations, erosion, corrosion, incrustation) or of gradual deterioration due to atmospheric conditions;
  10. Any costs incurred in connection with the elimination of functional failures unless such failures were caused by an indemnifiable loss of or damage to the insured items;
  11. Any costs incurred in connection with the maintenance of the insured item, such exclusion also applying to parts exchanged in the course of such maintenance operations;
  12. Loss or damage for which the manufacturer or supplier of the insured item is responsible either by law or under contract;
  13. Loss of or damage to rented or hired equipment for which the owner is responsible either by law or under a lease and/or maintenance agreement;
  14. Consequential loss or liability of any kind or description;
  15. Aesthetic defects, such as scratches on painted polished or enameled surfaces unless such defects are affected by an indemnifiable loss or damage to the insured items; and
  16. Any unexplained disappearance of the Insured item.

4. General Conditions

Your cover under this Policy depends on Your meeting the following conditions:

  1. You must meet all of the Insurer’s terms and conditions. This applies to the terms and conditions set out herein and any others which the Insurer changes or adds to this Policy at a later date. Any change or addition by the Insurer shall be intimated to You and shall become applicable to You from the date of such intimation.
  2. You must provide the Insurer and/or the Policyholder with full and accurate information in connection with Your Policy.
  3. You shall immediately notify the nearest police station giving full particulars of the Mobile Loss, which in any case should be done within twenty-four (24) hours of the Mobile Loss.
  4. You must intimate the Mobile Loss to the Policyholder by telephone/e-mail, immediately after you have discovered the Mobile Loss but not later than twenty-four (24) hours of discovering the Mobile Loss.
  5. You must do all that You reasonably can to avoid making a Claim and keep your Claims as low as possible.
  6. You must provide the following documents while making a Claim:

    In case of Theft:

    a. Completed Claim form in English/Hindi, specifying the cause of Mobile Loss;
    b. Attested copy of the FIR to the Police (or stamped Police Daily Diary Entry whichever is applicable) in regional language and translated in English/Hindi;
    c. Purchase invoice of the Equipment (Mobile Phone or Tablet) in respect of which Claim is preferred;
    d. Letter of subrogation on Rs.100 stamp paper;
    e. Statement giving full facts and details of Equipment (Mobile Phone or Tablet) lost;
    f. Cancelled cheque (for Bank details); and
    g. Photo identity proof.

    In case of Accidental Damage:

    a. Completed Claim form in English/Hindi, specifying the cause of Mobile Loss;
    b. Attested copy of the FIR to the Police (or stamped Police Daily Diary Entry whichever is applicable) in regional language and translated in English/Hindi;
    c. Purchase invoice of the Equipment (Mobile Phone or Tablet) in respect of which Claim is preferred;
    d. Letter of subrogation on Rs.100 stamp paper;
    e. Statement giving full facts and details of Equipment (Mobile Phone or Tablet) lost;
    f. Cancelled cheque (for Bank details); and
    g. Photo identity proof.

  7. You must be over the age of eighteen (18) years and must be a resident of India.
  8. You shall not transfer, assign or otherwise convey Your respective rights and duties under the Policy to any other person.
  9. Renewal of this Policy is solely at the discretion of the Insurer.

5. Claims

If You need to make a Claim for loss incurred due to Mobile Loss under the Policy, please call the Policyholder on 1860-258-3030 (between 11 am – 9pm, Monday – Sunday)The Policyholder will then send You a Claim form to fill in and return to the Policyholder. Your Claim documents under the Policy must be received by the Insurer within forty five (45) days of the date of Mobile Loss and this is a condition precedent for admissibility of the claim. Please remember to include all the documents that the Insurer asks for, including Stamped Daily Diary Entry, FIR (if applicable), or local police report if the Mobile Loss occurs abroad. The Insurer will not be able to process Your Claim until the Insurer has received the necessary Claim documents. If the Insurer has received all the Claim documents that the Insurer needs, the Insurer shall aim to process the Claims within Fifteen (15) days counted from the date of receipt of all the Claim documents/Consent from the Insured and you may note that claims shall be processed as per the terms and conditions. Insurer may at any time, before the settlement of a Claim, appoint any external agency to verify your Claim, in which case, the Claim shall be settled within Fifteen (15) days after the receipt of report of the external agency/ Consent from the Insured .

6. Other Insurance

If, at the time of any Claim, there is, or but for the existence of this Policy, would be any other policy of indemnity or insurance in favour of or effected by or on behalf of You that would be applicable to any Claim, then the Insurer shall not be liable to pay or contribute more than its rateable proportion of any loss or damage.

7. Cancelling this Agreement

The Insurer and/or the Policyholder will cancel Your Policy if You have at any time:

  1. given false or incomplete information to the Insurer and/or the Policyholder; or
  2. agreed to help anyone try to take money from the Insurer dishonestly; or
  3. You have ceased to be a customer of the Policyholder; or
  4. failed to meet the terms and conditions of this Policy, or to act openly and honestly towards the Insurer.

8. Dishonest Claims

If You make a Claim which is in any way dishonest or false, the Insurer will refuse to make payment of any benefit under the Policy. If You receive a benefit under the Policy and the Insurer later discovers that Your Claim was dishonest or false, the Insurer and/or the Policyholder will take steps to recover from You the payment(s) made by the Insurer.

9. Governing Law

This Policy is governed by and must be interpreted in line with the laws of the Republic of India. You, the Policyholder and the Insurer agree that all disputes regarding this Policy will be settled only in Indian courts.

10. Role of the Policyholder

The Policyholder will merely act as an administrator in respect of the Policy. This shall give You one point of contact and will enable the Insurer to deal with Your Claim or query quickly and concisely.

The role of the Policyholder in discharging its obligations hereunder shall be that of a mere facilitator, and the Policyholder is not and shall not be liable to You for any Claim, loss, damage, or compensation caused in relation to or arising from or in connection with the Policy.

11. Complaints

If at any time You want to tell the Policyholder about a problem with Your Policy, please call the Policyholder on 18004194000 or You can write to the Complaints Manager at:

CPP Assistance Services (Pvt) Ltd P O Box No 826, Kalkaji Post Office, New Delhi - 110019

The Policyholder will make best efforts to answer Your query within five (5) working days. If the Policyholder has not replied to Your complaint by then, the Policyholder will send You an acknowledgement letter to keep You informed of progress.

If You are not happy with the reply of the Policyholder as regards the Policy, You can contact the Insurer at HDFC ERGO Customer Contact Centre:

Toll Free Helpline: 1-800-2700-700 from MTNL/BSNL phone or Dial 022-6638-4800 (Local/STD Charges apply)

For full details of Insurance benefits and terms and conditions and exclusions, please refer to the Policy Terms and Conditions and Schedule issued by the Insurer. You may contact the Policyholder or the Insurer in this regard.


Most Important Terms & Conditions (MITC) for your CPP FoneSafe Membership (purchased and financed through Business Partner)

The Most Important Terms and Conditions (MITC) of your membership are listed below. Please refer to the Main Terms and Conditions which set out the terms of your contract with CPP.

General

  • The CPP FoneSafe service is provided by CPP Assistance Services Private Limited, whose corporate office address is at Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42, Gurgaon – 122002, Haryana India and registered office is at 1315, Ansal Tower, 38, Nehru Place, New Delhi – 110019 in conjunction with its third party suppliers/service providers.
  • The Service is only available to residents of India who are over the age of eighteen (18).
  • CPP FoneSafe is valid if it is purchased within fifteen (15) days of purchase of new Equipment (Mobile Phone, Tablet (including iPad) or Laptop).
  • You must provide us (and Business Partner) with full & accurate information in connection with your CPP FoneSafe membership. In case you provide false or materially incomplete information or commit a material breach of the main terms & conditions of the membership, we may cancel your membership.
  • In case your Fees is funded by our Business Partner, then You must repay Business Partner the full amount paid by Business Partner to CPP on your behalf for purchase of Your CPP FoneSafe membership. CPP shall have the right to cancel Your membership without any notice to You if you fail to repay Business Partner any amount paid by Business Partner towards your CPP FoneSafe membership fees.
  • You can cancel your membership anytime during the membership period. You (or Business Partner if Business Partner has made the payment of Membership Fees to CPP on Your behalf) will be refunded the membership fee as per the following refund grid: Within thirty (30) days of Your Start Date: Rs. 100 will be deducted and balance membership fees will be refunded to Business Partner | After thirty (30) days : Nil
  • The terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India.
  • You can contact us through the following media in case you have any queries about these terms and conditions of your membership, E-mail: feedback@cppindia.com; Telephone: 1860-258-3030 (Between 11 am to 9 pm, Monday – Sunday). Address: CPP Assistance Services (Pvt) Ltd, P O Box No 826, Kalkaji Post Office, New Delhi – 110019
  • You must report lost, stolen or damaged Equipment to us by telephone within twenty-four (24) hours of the incident.
  • You hereby expressly accord your consent allowing CPP to transfer/utilize your personal information with our approved suppliers/service providers including our group companies for the purpose of sending correspondence to you and providing some of the features of the membership to you. Please refer to the detailed Data Protection notice in the main Terms & conditions.

Norton Mobile Security (Applicable for Mobile Phone or Tablets only)

  • You will be offered a comprehensive Norton Mobile Security (NMS) solution for Your Equipment , for which We have tied up with Symantec who is a third party supplier/service provider and will provide benefits to You.
  • Norton Mobile Security (NMS) key will be provided to You in the membership pack and through SMS to the mobile number recorded by you
  • Our role in relation to NMS shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of NMS.
  • You will be governed by the specific License Agreement and Terms and Conditions of Symantec and NMS as applicable to you.
  • For deriving benefit from the NMS, Your Equipment must have Android version 4.2 (or a later version) or iOS version 4.3 (or a later version). You must ensure that Your Equipment is equipped with at least 10MB available storage, and a working data plan (preferably 3G or 4G).
  • You must download the NMS application on Your Equipment and provide the information required to install and run the NMS application on Your Equipment failing which You may not be able to get the services listed under NMS security section of the Main Terms and Conditions.

F-Secure Internet Security (Applicable for Laptop only)

  • You will be offered a comprehensive F-Secure Internet Security (NMS) solution for Your Laptop, for which We have tied up with F-Secure who is a third party supplier/service provider and will provide benefits to You.
  • F-Secure Internet Security (NMS) key will be provided to You in the membership pack and through SMS to the mobile number recorded by you
  • Our role in relation to F-Secure Internet Secuirty shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use.
  • You will be governed by the specific License Agreement and Terms and Conditions of F-Secure as applicable to you.
  • You must download the F-Secure Internet Security on Your Laptop and provide the information required to install and run the application on Your Laptop failing which You may not be able to get the services listed under F-Secure Internet Security section of the Main Terms and Conditions

Handset Replacement

  • As part of the handset replacement benefit, You will be given a smartphone handset that is fully functional. The replacement handset may or may not be equivalent to the handset you have lost/has been stolen
  • Every effort will be made to provide You with a replacement handset within 72 hours of your making the request. However, there may be times when it will not be possible to arrange for the replacement handset within the stipulated time due to events that are out of control (i.e. political instability, regulatory restrictions, war, natural disaster. Etc) and for which CPP cannot be held liable
  • The handset will be delivered and retrieved only in the following cities: Ahmedabad, Bangalore, Baroda, Bhopal, Calicut, Chandigarh, Chennai, Cochin, Coimbatore, Delhi, Faridabad, Ghaziabad, Gurgaon, Hyderabad, Indore, Jaipur, Jalandhar, Kolkata, Lucknow, Ludhiana, Madurai, Mangalore, Mumbai, Mysore, Nagpur, Nasik, Pondicherry, Pune, Ranchi, Salem, Surat, Trichy, Vishakhapatnam, Vijayawada
  • You must return the handset within a maximum of seven days of delivery. In the event of damage to the replacement handset or failure to return the handset in the stipulated time, We shall take appropriate legal steps to recover the same
  • You must delete all your personal data and contacts from the handset before returning it back to Us. In case any of your data or personal information is left on the handset, We will not be responsible or held liable in any manner, in case of any misuse.

Complimentary Insurance against theft, burglary, accidental and liquid damage

  • As part of Your CPP FoneSafe membership, You are enrolled into a complimentary add-on benefit of All Risk Protection of Your Equipment under the group insurance policy taken by us for our customers which ensures that your Equipment is protected against loss due to theft, burglary and accidental damage (including liquid damage) under the Group Insurance policy taken by us for our members.
  • Please refer to the Group Insurance Terms and Conditions (which will be provided to you post set-up of your membership) for detailed exclusions which the Group Policy does not cover. The exclusions are summarised as below.
  • The Policy does not cover Your loss or liability arising due to:
    - Software applications
    - Normal wear and tear of the Equipment
    - Damages caused by mould, mildew, pests or rodents, etc.
    - Damages for which Manufacturer or repairer is responsible
    - Gross negligence on Your part
    - Any consequential loss of whatsoever nature
    - The losses suffered as a result of any act of god, natural disaster, civil war, terrorist act or any other similar occurrence.
    - Any mechanical or electrical breakdown of the Equipment
  • We are only the Group Policyholder and our role is merely to act as a facilitator in respect of the Policy and giving You one point of contact to deal with the Insurer. We are not and shall not be liable to You for any claim, loss, damage, or compensation caused in relation to or arising from or in connection with the insurance policy
  • In case You need to make a claim, You will be required to contact us within 24 hours of loss, theft, damage of Your Equipment. We will advise You of the procedure to be followed and the documents to be submitted for each type of claim
  • The depreciation chart on the basis of which Your claim will be calculated by the Insurer is :

Phone age

Depreciation %

0 - 6 months

10%

6 - 12 months

20%

12 - 18 months

30%

  • Your claim will also be subjected to compulsory deductible which is dependent on the value of the equipment. The compulsory deductible will be as below:

Compulsory deductible rates

Mobile Phones

Tablets (including iPad)

Laptops

Purchase Value Range

Deductible

Purchase Value Range

Deductible

Purchase Value Range

Deductible

Between Rs 8000 - Rs 12000

Rs 750

Between Rs 8000 - Rs 20000

Rs 1000

Between Rs 15000 - Rs 30000

Rs 1250

Between Rs 12000 - Rs 20000

Rs 1000

Between Rs 20000 - Rs 30000

Rs 1250

Between Rs 30000 - Rs 40000

Rs 1500

Between Rs 20000 - Rs 30000

Rs 1250

Between Rs 30000 - Rs 40000

Rs 1500

Between Rs 40000 - Rs 50000

Rs 1750

Between Rs 30000 - Rs 40000

Rs 1500

Between Rs 40000 - Rs 50000

Rs 1750

Between Rs 50000 - Rs 60000

Rs 2000

Between Rs 40000 - Rs 87500

Rs 1750

Between Rs 50000 - Rs 60000

Rs 2000

Rs 60000 and above

3% of claim amount subect to min of Rs 2000

Rs 87500 and above

2% of purchase value

Rs 60000 and above

3% of claim amount subect to min of Rs 2000

   
  • You must provide accurate & complete information & meet all of the Insurer’s terms and conditions failing which the insurer is liable to reject your claim.
  • Your complete Claim documents must be received by the Insurer within forty – five (45) days of the date of incident (loss, theft, damage of Your Equipment) and this is a condition precedent for admissibility of the claim. The Insurer shall aim to process the Claims within twenty eight (28) days counted from the date of receipt of all complete Claim documents as per the terms & conditions laid out in the policy.

Product Terms & Conditions

Terms & Conditions for Your 'CPP FoneSafe' Membership (Purchased through BUSINESS PARTNER)

Tier

Equipment (Mobile Phone or Tablet or Laptop) Price Range (in Rs.)

Special Price for BUSINESS PARTNER customers (in Rs. inclusive of taxes)

Tier 1

Rs. 6000 to Rs.12000

Rs.1399

Tier 2

Rs.12000 to Rs.20000

Rs.1799

Tier 3

Rs.20000 to Rs.30000

Rs.2299

Tier 4

Rs.30000 to Rs.40000

Rs.2799

Tier 5

Rs.40000 and above

Rs.3299

Please read this document carefully. It sets out the information and terms and conditions of Your contract with CPP for the ‘CPP FoneSafe’ Membership services.

Please read this document carefully and keep it in a safe place

Definitions

Where the following words are used in these terms and conditions, they will have the meanings shown below:

Abroad – In a country other than India.

Agreement – These terms and conditions of the FoneSafe services and any subsequent changes thereto.

CPP - CPP Assistance Services Private Limited, whose corporate office address is at Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42, Gurgaon – 122002, Haryana India and registered office is at 1315, Ansal Tower, 38, Nehru Place, New Delhi – 110019.

Equipment – Your Mobile Phone or Tablet (including iPAD) or Laptop

Equipment Loss - Loss by You or theft from You (including accidental damage) of Your Mobile Phone or Tablet or Laptop.

F-Secure – F-Secure Corporation and (or) F-Secure Private Limited.

F-Secure Internet Security - A comprehensive internet security solution relating to Your Laptop, which is owned and provided by F-Secure.

Fee – Means the amount inclusive of applicable taxes (as shown in table above) that You pay towards: (a) the Incorporation Fee, as the case may be; and (b) the Service Fee, when You purchase Your Membership. CPP reserves the right to revise its Fee at any point of time.

Home – The place where You permanently reside; which You have given Us as Your address while registering for the Membership

Incorporation Fee – A part of the total Fee, i.e., an amount of Rs. 500, inclusive of all applicable taxes, that You pay for incorporation of your Membership with CPP.

Member – The person who has purchased and who has called CPP to register for the Membership.

Membership - Your right to use the Service for year for which You pay the Fee, subject to these Terms & Conditions or as agreed with You from time to time.

Mobile Loss - Loss by You or theft from You (including accidental damage) of Your Mobile Phone.

Mobile Phone – Your mobile or cellular phone

Norton Mobile Security – Means the comprehensive security solution relating to Your Mobile Phone or tablet, which shall be provided to You by Symantec.

SIM Card – Means the Subscriber Identity Module card.

Pay Card/ Pay Account – The card or bank account from which the Fee will be collected at the time of renewal.

Period of Agreement –The twelve (12) month period from the Start Date.

Start Date – The start date for Your Membership once You register with Us.

Service – Shall have the meaning given to it in paragraph A below.

Service Fee– A part of the total Fee, other than Incorporation Fee, that You pay for availing the Services.

Symantec – Symantec Asia Pac Limited, Singapore who are registered owners of Norton Mobile Security.

We, Us, Our – CPP.

Welcome Pack- Means the pack You get or We send to You when You have purchased the Service containing these terms and conditions and other information relevant to the Service.

Year – A period of twelve (12) consecutive months.

You, Your – The Member.

The CPP FoneSafe Service is provided by CPP Assistance Services Private Limited, whose corporate office address is 114-117, Radisson Suites, B-Block, Sushant Lok-I, Gurgaon – 122002, Haryana, India in conjunction with its third party suppliers/service providers.

Should You have any queries about these terms and conditions or Your Membership, You can contact Us by email at feedback@cppindia.com or by telephoning Us on 1860-258-3030 (between 11 am – 9pm, Monday – Sunday) You can also write to Us at the following address:

CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Office,
New Delhi – 110019

A.  Assistance Services:

A1a:  Norton Mobile Security (NMS) (Applicable for Mobile Phone or Tablet only)

You will be offered a comprehensive internet security solution for Your Equipment powered by Norton and owned by Symantec, who is a third party supplier/service provider and will provide the benefits as mentioned below. NMS key will be provided to You through text message (SMS) to the mobile number provided by you to BUSINESS PARTNER.

What is provided?

A1a.1.  Safeguard Data

NMS provides the following features which ensure the safety of Your data in the Equipment :

i. Remote lock - Allows the lost/stolen Equipment to be remotely locked through a secure website so that strangers cannot access personal information.
ii. Remote wipe - Allows erasing of information on the Equipment , so that information cannot be used for fraudulent purposes.
iii. Contacts back-up and restore – Allows saving of contacts from Equipment so they can be easily restored as and when required.

A1a.2.  Safeguard Phone

NMS provides the following features which protect Your Equipment :

i. Call and text blocker - Allows blocking of calls and text messages from specific phone numbers.
ii. SIM Card lock – Instantly locks the phone in case the SIM Card is removed, thus preventing usage of Your Equipment using another SIM Card.

A1a.3.  Tracking and Recovery

NMS provides the following features which help in tracking and recovery of Your lost / stolen Equipment :

i. Remote locate - Shows where the device is on a map.
ii. Scream alarm - Allows activation of a scream alarm to locate the Equipment
iii. Lost notice - Lets You display a customizable message to anyone who finds the Equipment, thus making arrangements for recovery.
iv. Sneak Peek - Allows built-in webcam to take a photo of anyone using the Equipment.

A1a.4.  Threat Protection

NMS provides the following features which protect Your Equipment from threats:

i. Virus and Malware protection – detects and removes viruses and other internet based threats without affecting Equipment performance.
ii. Download protection – automatically scans downloaded applications and application updates for threats and removes them.
iii. Automatic SD Card scan – allows automatic scanning of SD cards for threats when they are plugged into the Equipment.

For deriving benefit from the NMS, You must adhere to the following specific terms and conditions:

i. You are governed by and must comply with the specific License Agreement and terms and conditions of Symantec and NMS as applicable to you. They are available for review at www.symantec.com.
ii. Your Equipment must have Android version 4.2 (or a later version) or iOS version 4.3 (or a later version).
iii. You must ensure that Your Equipment is equipped with at least 10MB available storage, and a working data plan (preferably 3G or 4G).
iv. You must download the NMS application on Your Equipment and provide the information required to install and run the NMS application on Your Equipment .
v. NMS is provided by Symantec and Symantec may at its discretion, add, modify or remove the product features of NMS during the Agreement Period for which We cannot be held liable in any manner.

A1b.  F-Secure Internet Security (Applicable for Laptop only)

You will be offered a comprehensive internet security solution powered and owned by F-Secure, who is a third party supplier/service provider and will provide the benefits as mentioned below.

What is provided?

F-Secure Internet Security protects Your digital content with real-time protection against malware, hackers, identity theft harmful and unsavoury web sites. Your online banking transactions are more secured with F-Secure Banking Protection. The features include:

  • Protection against viruses, spyware and other malware
  • Always up-to-date without slowing down your device
  • Stops intrusions or identity theft on your device
  • Easy to install and simple to use
  • Customer support available through online chat and by phone
  • Worry-free surfing and shopping with Browsing Protection
  • Safe online life for your children with Parental Control
  • Cloud-based, real-time protection against all online threats
  • Secure, session-based online banking with Banking Protection
  • Privacy protection on Facebook with Safe Profile
  • Comprehensive exploit protection with DeepGuard 5

For deriving benefit from F-Secure, You must adhere to the following specific terms and conditions:

i. You are governed by and must comply with the specific License Agreement and terms and conditions of F-Secure as applicable to You. They are available for review at www.f-secure.com.
ii. The supported platform are Windows 8.1 and 8 (ARM based tablets are not supported), Windows 7 (all editions), Windows Vista (Service Pack 2 or newer) and Windows XP (32-bit, Service Pack 3 or newer)
iii. Your computer (Desktop / Laptop) must have Intel Pentium 4 or higher processor.
iv. You must ensure that Your computer is equipped with at least 1GB RAM.
v. You must download the F-Secure Internet Security application on Your computer and provide the information required to install and run the F-Secure application on Your computer.
vi. F-Secure Internet Security is provided by F-Secure and F-Secure may at its discretion, add, modify or remove the product features during the Agreement Period for which We cannot be held liable in any manner.

A2.  Replacement Mobile Phone Service

If You lose Your Equipment, and You report the Loss to Us and if You request Us to provide You with an alternate replacement mobile phone, We will provide You a replacement mobile phone for Your interim use, at no extra charge, for a maximum period of seven (7) days after which it will have to be returned to Us. We reserve the right to issue the replacement mobile phone to You after checking the authenticity of Your request and based on availability of mobile phones. The replacement mobile phone will be delivered to Your address within twenty-four (24) hours of Your reporting the loss of Your Equipment to Us. The replacement mobile phone will be a smartphone in good working condition and You will be allowed to save and download Your contacts, data and content on the replacement mobile phone. The replacement mobile phone can be used for period up to seven (7) days. Once You have finished using the replacement mobile phone or after a period of seven (7) days from the date of providing the replacement mobile phone, whichever is earlier, We will get the replacement mobile phone collected from You. For providing this service feature, We will tie-up with a courier/fulfilment agency that will deliver to and collect the replacement mobile phone from You.

Currently, the replacement mobile phone service is provided in Ahmedabad, Bangalore, Baroda, Bhopal, Calicut, Chandigarh, Chennai, Cochin, Coimbatore, Delhi, Faridabad, Ghaziabad, Gurgaon, Hyderabad, Indore, Jaipur, Jalandhar, Kolkata, Lucknow, Ludhiana, Madurai, Mangalore, Mumbai, Mysore, Nagpur, Nasik, Pondicherry, Pune, Ranchi, Salem, Surat, Trichy, Vishakhapatnam, Vijayawada

You agree to maintain the replacement mobile phone provided to You in good working condition at all times. In the event You damage or do not return the replacement mobile phone within the stipulated period as mentioned above, notwithstanding any other action that We are entitled to take, steps will be taken to recover the replacement mobile phone or damages equivalent to the replacement cost of a new similar phone from You, the costs of which recovery may be added to the phone or recoverable cost from You.

The replacement mobile phone will, at all times, be Our sole property, and We shall retain ownership of the replacement mobile phone at all times. The provision of the replacement mobile phone to You by Us is in the nature of bailment for all purposes under law.

You shall be responsible to ensure that Your personal contacts, data and content on the replacement mobile phone are deleted before the phone is collected from You. You cannot hold Us liable in any manner if there is any misuse of Your personal data left by You on the replacement mobile phone.

Please note this service is not available for Tablets (including iPads).

A3.  Loss Reporting Service - SIM Blocking

If You lose Your Equipment , We will help You with the notifications that You need to make to block Your SIM Card.

A4.  Identifier (IMEI) and SIM Registration Service

If You register Your Equipment IMEI number and SIM Card number with Us, We will hold them safe should You ever need these details

A5.  Lost PAN Card Replacement Service

Should You lose Your PAN card, We will help You obtain a replacement PAN card free of cost. We will liaise with You to send Us the necessary documents required for this to facilitate in replacement of Your PAN card.

B.  General Conditions:

Please read this section carefully as it contains important information.

Eligibility

The Service is only available to residents of India who are over the age of eighteen (18).

Term of Membership

  1. CPP FoneSafe Membership is valid only if it is purchased within fifteen (15) days of purchase of new Equipment .
  2. Membership is available to the person whose name appears in the Welcome Pack only and is non-transferable.
  3. You must provide Us with full and accurate information in connection with Your request for the FoneSafe services.
  4. Your Membership begins on the Start Date and continues for the period of 12 months in return for payment of the Fee.
  5. Advance payment of the Fees is the essence of the commencement of Our Agreement with You. In case your Fees is funded by our Business Partner, then You must repay BUSINESS PARTNER the full amount paid by BUSINESS PARTNER to CPP on your behalf for purchase of Your CPP FoneSafe membership. CPP shall have the right to cancel Your membership without any notice to You if you fail to repay BUSINESS PARTNER any amount paid by BUSINESS PARTNER towards your CPP FoneSafe membership fees.
  6. You must report the Equipment Loss to Us by telephone / email within twenty-four (24) hours of discovering the Loss.
  7. In case of Mobile Phone or Tablet, You must install the NMS on Your Equipment and must have a working data connection. In addition to compliance with the terms and conditions specified herein, You must comply with the specific License Agreement and terms and conditions of Symantec for use of NMS. They are available for review at www.symantec.com. It is hereby clarified that NMS is the property of Symantec and Symantec will always remain responsible and liable for any services / claims arising from the use of NMS by You. In case of Laptop, You must install the F-Secure Internet Security on Your Laptop. In addition to compliance with the terms and conditions specified herein, You must comply with the specific License Agreement and terms and conditions of F-Secure for use of F-Secure Internet Security. They are available for review at www.f-secure.com. It is hereby clarified that F-Secure Internet Security is the property of F-Secure and F-Secure will always remain responsible and liable for any services / claims arising from the use of F-Secure Internet Security by You.
  8. Any change or new addition to Your Service shall be intimated to You at least forty five (45) days in advance and such change shall become applicable to You from the date of such intimation. However, it is clarified that at Symantec’s discretion, the product (NMS) features may be added, modified, or removed during the Period of Agreement.
  9. The replacement mobile phone service as specified in section A2 above will be provided only in select cities in India where this service is available..
  10. You will return the replacement mobile phone to Us as specified in Section A2 above.

Limitations

  1. Every effort will be made to provide You with the services in line with the terms and conditions set out in sections A2 of this Agreement. However, there may be times when it will not be possible to arrange for this services due to events or conditions that are out of our control (i.e. political instability, regularity restrictions, war or natural disaster) or due to other reasons specified in Section A2 (for replacement mobile phone service), and for which We cannot be held liable. Note that services under section A2 of this Agreement will not be available Abroad.
  2. It is hereby clarified that NMS is the property of Symantec and Symantec will always remain responsible and liable for any services / claims arising from the use of NMS by You. Our role in relation to distribution of NMS to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of NMS.
  3. It is hereby clarified that F-Secure Internet Security is the property of F-Secure and F-Secure will always remain responsible and liable for any services / claims arising from the use of F-Secure Internet Security by You. Our role in relation to distribution of F-Secure Internet Security to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of F-Secure Internet Security.
  4. We cannot be held responsibile for any loss, damage or fraud (direct or indirect) which might occur to You due to wrong submission of any information to Us by You or if are unable to provide the Services to You for reasons beyond Our control or even after reasonable efforts made by Us.

Payment

  1. You (or BUSINESS PARTNER) must pay the Fee to Us on the date it is due and/or You must re-pay BUSINESS PARTNER the full amount paid by BUSINESS PARTNER to Us on Your behalf for Your Membership.
  2. CPP reserves the right to revise its Fee at any point of time but it will not change for Your existing Membership.

Cancelling Your Membership

  1. You have a right to cancel Your Membership at any time during the period of agreement. . If You exercise this right to cancel then Your Membership will be cancelled immediately and any payment made by You (or BUSINESS PARTNER on Your behalf) will be refunded to You (or BUSINESS PARTNER) as the case may be.
    The refund of Membership Fee will be as per the following refund grid:
    Within 30 days: Rs. 100 will be deducted and balance membership fees will be refunded
    After 30 days: No refund of membership fees

    No refund of Fee shall be due on cancellation under any circumstances if You have used any of the features of the Service or if the cancellation notice is provided after thirty (30) days from the Start Date.
  2. We will cancel Your Membership on written notice to You if:
    a) We do not receive advance payment of the Fee from You (or BUSINESS PARTNER) on the date it is due; and/or
    b) You have failed to re-pay BUSINESS PARTNER the full amount paid by BUSINESS PARTNER to Us on your behalf for Your Membership and We are informed by BUSINESS PARTNER to cancel your membership
    c) You damage or do not return the replacement mobile phone provided to You within the stipulated period; and/or
    d) You have at any time:
    i. given Us false or materially incomplete information in relation to Your Membership; or
    ii. committed a material breach of the terms and conditions of Your Membership.

Governing law and Jurisdiction

These terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India.

You and We agree that all the disputes/differences arising out of or in relation to this Agreement shall be referred to the exclusive jurisdiction of and settled only by the courts in Delhi. You and We agree that terms and all other communications will be issued in English.

Complaints

If at any time You want to tell Us about a problem with Your Membership please call Us on 1860-258-3030 (between 11 am – 9pm, Monday – Sunday) or You can write to the Complaints Manager at:

CPP Assistance Services (Pvt) Ltd P O Box No 826, Kalkaji Post Office, New Delhi - 110019

We will do Our best to answer Your query within five (5) working days. If We cannot reply to Your complaint by then, We will send You an acknowledgement letter to keep You informed of progress.

If any issue which remains unresolved or unanswered for more than five (5) working days, You may escalate the matter to escalations@cppindia.com

We assure You to revert to Your query within forty eight (48) hours of receipt of Your query.

Recording calls

We record all telephone calls made to Us. We do this to:

- provide a record of the instructions We have received from You
- allow Us to monitor quality standards;
- help Us with staff training; and
- meet legal requirements.

All communications and Membership documents will be in English unless otherwise agreed.

Your consent

By entering into this Agreement You hereby expressly accord Your consent and authorize us to collect all the required data/information including any sensitive personal data or information from You under this Agreement. Prior to providing any information, You have an option not to provide the data or information sought under this Agreement by sending to us a written notice to that effect.

By entering into this Agreement, You hereby expressly accord Your consent that for the better performance of this Agreement We may transfer Your data/information to any city within India or to a country outside India as mentioned herein. If We do transfer Your data within or outside India, We will make the appropriate checks to ensure that Your data is adequately protected.

Remember that upon request, You have a right to see and review all the personal information We hold about You and if found to be inaccurate or deficient shall be corrected or amended as feasible. If You would like to request this, please contact Our Customer Services Team on 6000 4000. Please note that there will be a separate administration charge for the provision of this information. Please note that We will not be responsible for the authenticity of the information provided by You to us as required under this Agreement.

You have the right to withdraw the consent earlier provided by You with respect to providing Your data/information sought by us anytime while availing the Services. Such withdrawal of the consent shall be intimated in writing to us. However, in the event that You decide not to provide the data/Information sought by us or withdraw the consent earlier given by You, then We retain the right to not provide the services for which such data/information was sought.

Data Protection Notice

We will use the information You provide to:

- manage Your Membership;
- collect Fees when due; and
- provide the Service to You.

We will collect the Fee from the card/ bank account that You have informed Us is the Pay Card / Pay Account.

If You use a Pay Card to pay for the Service, We may ask the issuer of that card to tell Us about changes in Your address and other personal and financial details so that We can update Your records. This may include, but is not limited to, asking for new card or account numbers and for information about changes to any of Your personal contact details (e.g. phone or fax numbers, or e-mail addresses).

We may pass Your personal information to Our approved suppliers/service providers, including Our group companies, for the purpose of sending correspondence to You and providing some of the features of the Service to You. They may contact You by post, landline telephone or, if You have previously agreed, by email or mobile phone. By taking out Your Membership and by giving Us Your address, phone number and email address, You agree that We and Our approved suppliers/service providers may contact You using these methods, unless You have told Us not to. If You do not want Your details to be used for these purposes, please let Us know in writing at any time.

How We protect Your data

We take data security very seriously and go to great lengths to ensure that Your information is protected against unauthorised use of any kind. We have appropriate measures in place to safeguard the data We hold. Our Information Security Systems have been verified by accreditation in the form of Our PCI-DSS certificate for Information Security Management.

Our suppliers/service providers are vetted to ensure they comply with the necessary data protection protocol before they are approved.

We are continually reviewing and updating Our security procedures as new technologies become available. All areas of Our website where personal information is collected are secure and will display the 'padlock' symbol for reassurance. Where information is transferred it shall be encrypted using the latest encryption technology commercially available.

Please refer to Our data privacy policy on Our website www.cppindia.com for more details.

Who We may pass Your details to and how they would be used

Updating Your records

We may ask Your Issuer / bank to tell Us about changes in Your contact details / details specifically related to the Services (subject to any disclosure contract in this regard that You may have with the Issuer) so We can update Your Membership records.

Providing the Service

When You take the Membership, We pass Your personal details to Our approved suppliers/service providers to provide some of the services described in Section A. We will only pass to them the minimum amount of information required for them to be able to identify You, should You need these services. Our suppliers will pass Your information (such as Your name, contact details, etc.) to third parties to enable them to assist You only in instances when You require help from them.

We may pass Your personal information to Our approved fulfilment and courier vendors so that We can send correspondence to You and provide some of the features of the Service to You.

Marketing and Market Research

To avoid contacting You unnecessarily about products or services You may already have, We will compare Your details with information on prospect files prepared by Our business partners. When We do this We may need to tell Our business partners/third party suppliers/service providers that You have subscribed for the Service or hold a product with Us and disclose enough personal data to allow Our business partners/third party suppliers/service providers to identify You on these files.

We and Our approved suppliers/service providers may also use Your personal information to contact You about goods and services that might interest You or invite You to take part in market research surveys. You may be contacted either by post, phone or e-mail for these purposes. If You would prefer this not to happen, please let Us know when You register, or call Us at any time if You change Your mind.

Grievance regarding Data Protection issues

If at any time You want to tell Us about a problem, discrepancy or grievance regarding Your personal data/information/details or the processing thereof, please call Our designated grievance officer Ms. Prachala Singh on 1860-258-3030 (between 11 am – 9pm, Monday – Sunday) or You can also write to Our grievance officer at:

Assistance Services (Pvt) Ltd P O Box No 826, Kalkaji Post Office, New Delhi - 110019

Our grievance officer will do his best to expeditiously redress any issues/grievance that You may have within a period of thirty (30) days from the date of receiving Your grievance

Insurance Terms & Conditions

Mobile All Risk Group Insurance Policy Terms and Conditions

Please read this document carefully and keep it in a safe place

1. Definitions

Beneficiary/Insured -The customer of the Policyholder who has purchased the Policyholder’s mobile assistance product and forms part of the Policyholder’s mobile assistance product business group, thereby enabling entitlement for coverage as an insured beneficiary under the Policy as an add-on benefit, and whom the Policyholder wishes to be entitled to cover as an insured beneficiary under the Policy.

Claim – Any claim You make as an Insured Beneficiary under the Policy.

Equipment – Your mobile or cellular phone or tablet (including iPAD) or Laptop

FIR - The First Information Report issued by the local police or such other authority as is appropriate in the circumstances.

Home – The place where You live and which You have given the address to the Policyholder, before making any Claim.

Insurer – HDFC ERGO General Insurance Company Limited (IRDA Reg. No. 125).

Invoice Value – Value of the Mobile Phone as mentioned on the purchase invoice.

Manufacturer – The entity who manufactured the Mobile Phone.

Mobile Loss – Theft or Burglary from You or Accidental Damage (including Liquid Damage) of Your Equipment (Mobile Phone or Tablet or Laptop), during the Policy Period.

Policy Period – The 12 (twelve) month period of time for which the Policyholder has availed the Policy.

Police Daily Diary Entry – A report prepared by the local police or such other authority and duly stamped by them in cases where an FIR may not be issued under applicable law.

Policy – The Group Insurance Policy issued by the Insurer in favour of the Policyholder, for the benefit of the group of the Policyholder.

Policyholder – CPP Assistance Services Private Limited.

You, Your – The Beneficiary

2. Insurance Cover and Benefits under the Policy

Once You become a part of the Policyholder’s mobile assistance product business group, and are registered by the Insurer as a Beneficiary, and thereafter if You suffer Mobile Loss during the Policy Period, the Insurer will pay any amount subject to conditions 1 and 2 detailed below:

Condition 1: The Insurer will pay Depreciated Value of Your Equipment under the Policy subject to a maximum of the Sum Insured of upto the purchase price of Your Equipment during the Policy Period for Your Mobile Loss and Claim thereon relating to the period falling during the Policy Period after adjustment for depreciation at the rates given in the table below:

Age of mobile on the date of Mobile Loss

% of depreciation on market value

Upto 6 months

10%

> 6 months to 12 months

20%

> 12 months to 18 months

30%

> 18 months to 24 months

40%

Condition 2: Each and every Claim under the Policy shall be subject to a deductible as per the following rates

Compulsory deductible rates

Mobile Phones

Tablets (including iPad)

Laptops

Purchase Value Range

Deductible

Purchase Value Range

Deductible

Purchase Value Range

Deductible

Between Rs 8000 - Rs 12000

Rs 750

Between Rs 8000 - Rs 20000

Rs 1000

Between Rs 15000 - Rs 30000

Rs 1250

Between Rs 12000 - Rs 20000

Rs 1000

Between Rs 20000 - Rs 30000

Rs 1250

Between Rs 30000 - Rs 40000

Rs 1500

Between Rs 20000 - Rs 30000

Rs 1250

Between Rs 30000 - Rs 40000

Rs 1500

Between Rs 40000 - Rs 50000

Rs 1750

Between Rs 30000 - Rs 40000

Rs 1500

Between Rs 40000 - Rs 50000

Rs 1750

Between Rs 50000 - Rs 60000

Rs 2000

Between Rs 40000 - Rs 87500

Rs 1750

Between Rs 50000 - Rs 60000

Rs 2000

Rs 60000 and above

3% of claim amount subect to min of Rs 2000

Rs 87500 and above

2% of purchase value

Rs 60000 and above

3% of claim amount subect to min of Rs 2000

   

3. Exclusions

This Policy does not cover Your loss or liability caused by or arising out of or aggravated by:

  1. War, Invasion, Act of foreign Enemy, Hostilities or War Like operations (whether war be declared or not), Civil War, Rebellion Revolution, Insurrection Mutiny, Civil Commotion, Confiscation, Commandeering a Group of Malicious persons or persons;
  2. Acting on behalf of or in connection with any political organisation, requisition or destruction or damage by order of any government de-jure or de-facto or any public, municipal or local authority;
  3. Nuclear Reaction, Nuclear radiation or radioactive contamination;
  4. Willful act or willful negligence of the Insured or his representative;
  5. Cessation of work whether total or partial;
  6. Derangement of the Insured property not accompanied by damage otherwise covered by this policy;
  7. Loss of or damage to the property covered under this policy falling under the terms of the Maintenance Agreement;
  8. Loss or damage caused by any faults or defects existing at the time of commencement of the present insurance within the knowledge of the insured, or his representatives, whether such faults or defects were known to the Insurer or not;
  9. Loss or damage as a direct consequence of the continual influence of operation (e.g. wear and tear, cavitations, erosion, corrosion, incrustation) or of gradual deterioration due to atmospheric conditions;
  10. Any costs incurred in connection with the elimination of functional failures unless such failures were caused by an indemnifiable loss of or damage to the insured items;
  11. Any costs incurred in connection with the maintenance of the insured item, such exclusion also applying to parts exchanged in the course of such maintenance operations;
  12. Loss or damage for which the manufacturer or supplier of the insured item is responsible either by law or under contract;
  13. Loss of or damage to rented or hired equipment for which the owner is responsible either by law or under a lease and/or maintenance agreement;
  14. Consequential loss or liability of any kind or description;
  15. Aesthetic defects, such as scratches on painted polished or enameled surfaces unless such defects are affected by an indemnifiable loss or damage to the insured items; and
  16. Any unexplained disappearance of the Insured item.

4. General Conditions

Your cover under this Policy depends on Your meeting the following conditions:

  1. You must meet all of the Insurer’s terms and conditions. This applies to the terms and conditions set out herein and any others which the Insurer changes or adds to this Policy at a later date. Any change or addition by the Insurer shall be intimated to You and shall become applicable to You from the date of such intimation.
  2. You must provide the Insurer and/or the Policyholder with full and accurate information in connection with Your Policy.
  3. You shall immediately notify the nearest police station giving full particulars of the Mobile Loss, which in any case should be done within twenty-four (24) hours of the Mobile Loss.
  4. You must intimate the Mobile Loss to the Policyholder by telephone/e-mail, immediately after you have discovered the Mobile Loss but not later than twenty-four (24) hours of discovering the Mobile Loss.
  5. You must do all that You reasonably can to avoid making a Claim and keep your Claims as low as possible.
  6. You must provide the following documents while making a Claim:

    In case of Theft:

    a. Completed Claim form in English/Hindi, specifying the cause of Mobile Loss;
    b. Attested copy of the FIR to the Police (or stamped Police Daily Diary Entry whichever is applicable) in regional language and translated in English/Hindi;
    c. Purchase invoice of the Equipment (Mobile Phone or Tablet) in respect of which Claim is preferred;
    d. Letter of subrogation on Rs.100 stamp paper;
    e. Statement giving full facts and details of Equipment (Mobile Phone or Tablet) lost;
    f. Cancelled cheque (for Bank details); and
    g. Photo identity proof.

    In case of Accidental Damage:

    a. Completed Claim form in English/Hindi, specifying the cause of Mobile Loss;
    b. Attested copy of the FIR to the Police (or stamped Police Daily Diary Entry whichever is applicable) in regional language and translated in English/Hindi;
    c. Purchase invoice of the Equipment (Mobile Phone or Tablet) in respect of which Claim is preferred;
    d. Letter of subrogation on Rs.100 stamp paper;
    e. Statement giving full facts and details of Equipment (Mobile Phone or Tablet) lost;
    f. Cancelled cheque (for Bank details); and
    g. Photo identity proof.

  7. You must be over the age of eighteen (18) years and must be a resident of India.
  8. You shall not transfer, assign or otherwise convey Your respective rights and duties under the Policy to any other person.
  9. Renewal of this Policy is solely at the discretion of the Insurer.

5. Claims

If You need to make a Claim for loss incurred due to Mobile Loss under the Policy, please call the Policyholder on 1860-258-3030 (between 11 am – 9pm, Monday – Sunday)The Policyholder will then send You a Claim form to fill in and return to the Policyholder. Your Claim documents under the Policy must be received by the Insurer within forty five (45) days of the date of Mobile Loss and this is a condition precedent for admissibility of the claim. Please remember to include all the documents that the Insurer asks for, including Stamped Daily Diary Entry, FIR (if applicable), or local police report if the Mobile Loss occurs abroad. The Insurer will not be able to process Your Claim until the Insurer has received the necessary Claim documents. If the Insurer has received all the Claim documents that the Insurer needs, the Insurer shall aim to process the Claims within Fifteen (15) days counted from the date of receipt of all the Claim documents/Consent from the Insured and you may note that claims shall be processed as per the terms and conditions. Insurer may at any time, before the settlement of a Claim, appoint any external agency to verify your Claim, in which case, the Claim shall be settled within Fifteen (15) days after the receipt of report of the external agency/ Consent from the Insured .

6. Other Insurance

If, at the time of any Claim, there is, or but for the existence of this Policy, would be any other policy of indemnity or insurance in favour of or effected by or on behalf of You that would be applicable to any Claim, then the Insurer shall not be liable to pay or contribute more than its rateable proportion of any loss or damage.

7. Cancelling this Agreement

The Insurer and/or the Policyholder will cancel Your Policy if You have at any time:

  1. given false or incomplete information to the Insurer and/or the Policyholder; or
  2. agreed to help anyone try to take money from the Insurer dishonestly; or
  3. You have ceased to be a customer of the Policyholder; or
  4. failed to meet the terms and conditions of this Policy, or to act openly and honestly towards the Insurer.

8. Dishonest Claims

If You make a Claim which is in any way dishonest or false, the Insurer will refuse to make payment of any benefit under the Policy. If You receive a benefit under the Policy and the Insurer later discovers that Your Claim was dishonest or false, the Insurer and/or the Policyholder will take steps to recover from You the payment(s) made by the Insurer.

9. Governing Law

This Policy is governed by and must be interpreted in line with the laws of the Republic of India. You, the Policyholder and the Insurer agree that all disputes regarding this Policy will be settled only in Indian courts.

10. Role of the Policyholder

The Policyholder will merely act as an administrator in respect of the Policy. This shall give You one point of contact and will enable the Insurer to deal with Your Claim or query quickly and concisely.

The role of the Policyholder in discharging its obligations hereunder shall be that of a mere facilitator, and the Policyholder is not and shall not be liable to You for any Claim, loss, damage, or compensation caused in relation to or arising from or in connection with the Policy.

11. Complaints

If at any time You want to tell the Policyholder about a problem with Your Policy, please call the Policyholder on 18004194000 or You can write to the Complaints Manager at:

CPP Assistance Services (Pvt) Ltd P O Box No 826, Kalkaji Post Office, New Delhi - 110019

The Policyholder will make best efforts to answer Your query within five (5) working days. If the Policyholder has not replied to Your complaint by then, the Policyholder will send You an acknowledgement letter to keep You informed of progress.

If You are not happy with the reply of the Policyholder as regards the Policy, You can contact the Insurer at HDFC ERGO Customer Contact Centre:

Toll Free Helpline: 1-800-2700-700 from MTNL/BSNL phone or Dial 022-6638-4800 (Local/STD Charges apply)

For full details of Insurance benefits and terms and conditions and exclusions, please refer to the Policy Terms and Conditions and Schedule issued by the Insurer. You may contact the Policyholder or the Insurer in this regard.



Terms & Conditions for Your ‘CPP FoneSafe’ Membership

 

Please read this information carefully. It sets out the information and terms and conditions of Your contract with CPP for the ‘CPP FoneSafe’ Membership services.

Please read this information carefully and keep it in a safe place

Definitions

Where the following words are used in these terms and conditions, they will have the meanings shown below:

 

Abroad – In a country other than India.

Agreement – These terms and conditions of the FoneSafe services and any subsequent changes thereto.

CPP - CPP Assistance Services Private Limited, whose corporate office address is at 114-117, Bestech Chambers, B-Block, SushantLok-I, Gurgaon – 122002, Haryana India and registered office is at 1315, Ansal Tower, 38, Nehru Place, New Delhi – 110019.

Fee – Means the amount of Rs. 1099/1499/1999/2999/3999, inclusive of applicable taxes that You pay when You purchase or renew Your Membership. Membership which is shown in Your Welcome Pack or as agreed with You from time to time.

Home – The place where You permanently reside; which You have given Us as Your address while registering for the Membership

Member – The person who has purchased and who has called CPP to register for the Membership.

Membership - Your right to use the Service for each year for which You pay the Fee.

Mobile Loss - Loss by You or theft from You (including accidental damage) of Your Mobile Phone.

Mobile Phone – Your mobile or cellular phone

Mobile Security – Means the comprehensive security solution relating to Your Mobile Phone, which shall be provided to You by Our third party suppliers/service providers.

SIM Card – Means the Subscriber Identity Module card.

Pay Card/ Pay Account – The card or bank account from which the Fee will be collected at the time of renewal.

Period of Agreement –The twelve (12) month period from the Start Date.

Renewal Date – The renewal date for Your Membership which is twelve (12) months from the Start Date or which We agree with You from time to time.

Service – Shall have the meaning given to it in paragraph A below.

Start Date – The start date for Your Membership once You register with Us.

Symantec –Symantec Asia Pac Limited, Singapore who are registered owners of Norton Mobile Security.

We, Us, Our – CPP.

Welcome Pack -Means the pack You get or We send to You when You have purchased the Service containing these terms and conditions and other information relevant to the Service.

Year – A period of twelve (12) consecutive months.

You, Your – The Member.

The CPP FoneSafe Service is provided by CPP Assistance Services Private Limited, whose corporate office address is 114-117, Radisson Suites, B-Block, SushantLok-I, Gurgaon – 122002, Haryana, India in conjunction with its third party suppliers/service providers. 

Should You have any queries about these terms and conditions or Your Membership, You can contact Us by email at feedback@cppindia.com or by telephoning Us on 1800-419-4000 (Toll-free) or +91 921244 4000 or 6000 4000 (please prefix Your city STD code) (lines open twenty-four (24) hours a day, seven (7) days a week).  You can also write to Us at the following address:

CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Office,
New Delhi - 110019

  1. A.             Assistance Services:

A1:          Norton Mobile Security (NMS)

You will be offered a comprehensive mobile security solution for Your Mobile Phone powered by Norton and owned by Symantec, who is a third party supplier/service provider and will provide the benefits as mentioned below. 

What is provided?

A1.1.       Safeguard Data

NMS provides the following features which ensure the safety of Your data in the Mobile Phone:

  1. Remote lock - Allows the lost/stolen Mobile Phone to be remotely locked through a secure website so that strangers cannot access personal information.
  2. Remote wipe - Allows erasing of information on the Mobile Phone, so that information cannot be used for fraudulent purposes.
  3. Contacts back-up and restore – Allows saving of contacts from Your Mobile Phone so they can be easily restored as and when required.

A1.2.       Safeguard Phone

NMS provides the following features which protect Your Mobile Phone:

  1. Call and text blocker - Allows blocking of calls and text messages from specific phone numbers.
  2. SIM Card lock – Instantly locks the phone in case the SIM Card is removed, thus preventing usage of Your Mobile Phone using another SIM Card.

A1.3.       Tracking and Recovery

NMS provides the following features which help in tracking and recovery of Your lost / stolen Mobile Phone:

  1. Remote locate - Shows where the device is on a map.
  2. Scream alarm - Allows activation of a scream alarm to locate the Mobile Phone.
  3. Lost notice - Lets You display a customizable message to anyone who finds the Mobile Phone, thus making arrangements for recovery.
  4. Sneak Peek - Allows built-in webcam to take a photo of anyone using the Mobile Phone.

A1.4.       Threat Protection

NMS provides the following features which protect Your Mobile Phone from threats:

  1. Virus and Malware protection – detects and removes viruses and mobile threats without affecting Mobile Phone performance.
  2. Download protection – automatically scans downloaded applications and application updates for threats and removes them.
  3. Automatic SD Card scan – allows automatic scanning of SD cards for threats when they are plugged into the Mobile Phone.

For deriving benefit from the NMS, You must adhere to the following specific terms and conditions:

  1. You are governed by and must comply with the specific License Agreement and terms and conditions of Symantec and NMS as applicable to you. They are available for review at www.symantec.com.
  2. Your Mobile Phone must have Android version 4.2 (or a later version) or iOS version 4.3 (or a later version).
  3. You must ensure that Your Mobile Phone is equipped with at least 10MB available storage, and a working data plan (preferably 3G or 4G). 
  4. You must download the NMS mobile application on Your Mobile Phone and provide the information required to install and run the NMS application on Your Mobile Phone.
  5. NMS is provided by Symantec and Symantec may at its discretion, add, modify or remove the product features of NMS during the Agreement Period for which We cannot be held liable in any manner.

A2:          Replacement Mobile Phone Service

If You lose Your Mobile Phone, and You report the Mobile Loss to Us and if You request Us to provide You with an alternate replacement mobile phone, We will provide You a replacement mobile phone for Your interim use, at no extra charge, for a maximum period of seven (7) days after which it will have to be returned to Us. We reserve the right to issue the replacement mobile phone to You after checking the authenticity of Your request and based on availability of mobile phones. The replacement mobile phone will be delivered to Your address within twenty-four (24) hours of Your reporting the loss of Your Mobile Phone to Us.  The replacement mobile phone will be a smartphone in good working condition and You will be allowed to save and download Your contacts, data and content on the replacement mobile phone. The replacement mobile phone can be used for period up to seven (7) days. Once You have finished using the replacement mobile phone or after a period of seven (7) days from the date of providing the replacement mobile phone, whichever is earlier, We will get the replacement mobile phone collected from You. For providing this service feature, We will tie-up with a courier/fulfilment agency that will deliver to and collect the replacement mobile phone from You.

Currently, the replacement mobile phone service is provided in Delhi NCR, Jaipur, Mumbai, Kolkata, Chandigarh, Pune, Hyderabad, Chennai and Bangalore, Nagpur, Ahmedabad & Indore

You agree to maintain the replacement mobile phone provided to You in good working condition at all times. In the event You damage or do not return the replacement mobile phone within the stipulated period as mentioned above, notwithstanding any other action that We are entitled to take, steps will be taken to recover the replacement mobile phone or damages equivalent to the replacement cost of a new similar phone from You, the costs of which recovery may be added to the phone or recoverable cost from You.

The replacement mobile phone will, at all times, be Our sole property, and We shall retain ownership of the replacement mobile phone at all times. The provision of the replacement mobile phone to You by Us is in the nature of bailment for all purposes under law.

You shall be responsible to ensure that Your personal contacts, data and content on the replacement mobile phone are deleted before the phone is collected from You. You cannot hold Us liable in any manner if there is any misuse of Your personal data left by You on the replacement mobile phone.

A3:          Lost Mobile Phone Reporting Service - SIM Blocking

If You lose Your Mobile Phone, We will help You with the notifications that You need to make to block Your SIM Card.

A4:          Mobile Phone Identifier (IMEI) and SIM Registration Service

If You register Your Mobile Phone IMEI number and SIM Card number with Us, We will hold them safe should You ever need these details.

A5:          Lost PAN Card Replacement Service

Should You lose Your PAN card, We will help You obtain a replacement PAN card free of cost. We will liaise with You to send Us the necessary documents required for this to facilitate in replacement of Your PAN card.

 

B: General conditions

Please read this section carefully as it contains important information.

Eligibility

The Service is only available to residents of India who are over the age of eighteen (18).

Registration of membership

1)     You must call Us on Our 24 – hour helpline number or sending the text message ‘CPP’ to 56767 and register Your and Your Phone details. This will activate Your membership with Us.

2)     You must register Your details with us to avail full benefits of Your membership.

Term of Membership

1)     Membership is available to the person whose name appears in the Welcome Pack only and is non-transferable.

2)     You must provide Us with full and accurate information in connection with Your request for the FoneSafe services.

3)     Your Membership begins on the Start Date and continues for the period up to the Renewal Date in return for payment of the Fee.

We will renew Your Membership on the Renewal Date if You provide Your consent for renewal. For this, We will call You and send You a letter informing You of Your Renewal at least thirty  (30) days in advance of the Renewal Date. The renewal membership fees, as applicable at the time of renewal, will be collected by charging Your Pay Card/ Pay Account as provided by You for renewal.

4)     You must report the Mobile Loss to Us by telephone / email within twenty-four (24) hours of discovering the Loss.

5)     You must install the NMS on Your Mobile Phone and must have a working data connection.  In addition to compliance with the terms and conditions specified herein, You must comply with the specific License Agreement and terms and conditions of Symantec for use of NMS. They are available for review at www.symantec.com

6)     Any change or new addition to Your Service shall be intimated to You at least forty five (45) days in advance and such change shall become applicable to You from the date of such intimation. However, it is clarified that at Symantec’s discretion, the product (NMS) features may be added, modified, or removed during the Period of Agreement.

7)     The replacement mobile phone service as specified in section A2 above will be provided only in select cities in India where this service is available. The updated list of cities is also available onOur website www.cppindia.com.

8)     You will return the replacement mobile phone to Us as specified in Section A2 above.

Limitations

1)     Every effort will be made to provide You with the services in line with the terms and conditions set out in sections A2 of this Agreement.  However, there may be times when it will not be possible to arrange for this services due to events or conditions that are out of our control (i.e. political instability, regularity restrictions, war or natural disaster) or due to other reasons specified in Section A2 (for replacement mobile phone service), and for which We cannot be held liable. Note that services under section A2 of this Agreement will not be available Abroad.

Payment

1)     You must pay the Fee to us or our sales partners as set out in Your Welcome Pack or as agreed between You and Us from time to time on the due dates.

2)     CPP reserves the right to revise its Fee at any point of time but it will not change for Your Membership until the next Renewal Date.

3)     CPP shall contact You before the next Renewal Date and charge You the renewal Membership Fee as per the Fees prevailing at that point of time if You wish to renew Your membership.

Cancelling Your Membership

1)     You have a right to cancel Your Membership within thirty (30) days of Your Start Date or Your Renewal Date. If You exercise this right to cancel then Your Membership will be cancelled immediately and any payment You have made will be refunded in full.

However to claim a refund of your membership fee, it is mandatory that you must return the membership pack to us at the address mentioned below with the NMS product key included in Your welcome pack in an un-tampered condition.

CPP Assistance Services Private Limited,

114-117, Bestech Chambers,

B-Block, Sushant Lok-I, Gurgaon – 122002, Haryana

After thirty (30) days the Membership may be cancelled by You at any time by giving at least fourteen (14) days written notice to Us. You will be refunded the membership fee as per the following refund grid:

Within 30 days                     : 100% refund

Between 31 and 180 days : 50% refund

Between 181 and 270 days              : On pro-rata basis reference to the time

Between 271 and 365 days              : Nil

No refund of Fee shall be due on cancellation under any circumstances if You have used any of the features of the Service or NMS product key has been tampered or if the cancellation notice is provided after nine (9) months from the Start Date.

2)     We will cancel Your Membership on written notice to You if:

a)       We do not receive payment of the Fee from You on the date it is due; and/or

b)       You damage or do not return the replacement mobile phone or cash advance provided to You within the stipulated period; and/or

c)       You have at any time:

  1.                             i.    given Us false or materially incomplete information in relation to Your Membership; or
  2.                            ii.    committed a material breach of the terms and conditions of Your Membership.

Governing law and Jurisdiction

These terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India.

You and We agree that all the disputes/differences arising out of or in relation to this Agreement shall be referred to the exclusive jurisdiction of and settled only by the courts in Delhi. You and We agree that terms and all other communications will be issued in English.

Complaints

If at any time You want to tell Us about a problem with Your Membership please call Us on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (please prefix Your city STD code) or You can write to the Complaints Manager at:

CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Office,
New Delhi - 110019

We will do Our best to answer Your query within five (5) working days. If We cannot reply to Your complaint by then, We will send You an acknowledgement letter to keep You informed of progress.

If any issue which remains unresolved or unanswered for more than five (5) working days, You may escalate the matter to escalations@cppindia.com

We assure You to revert to Your query within forty eight (48) hours of receipt of Your query.

Recording calls

We record all telephone calls made to Us. We do this to:

• provide a record of the instructions We have received from You;

• allow Us to monitor quality standards;

• help Us with staff training; and

• meet legal requirements.

All communications and Membership documents will be in English unless otherwise agreed.

Your consent

By entering into this Agreement You hereby expressly accord Your consent and authorize us to collect all the required data/information including any sensitive personal data or information from You under this Agreement. Prior to providing any information, You have an option not to provide the data or information sought under this Agreement by sending to us a written notice to that effect.

By entering into this Agreement, You hereby expressly accord Your consent that for the better performance of this Agreement We may transfer Your data/information to any city within India or to a country outside India as mentioned herein.  If We do transfer Your data within or outside India, We will make the appropriate checks to ensure that Your data is adequately protected.

Remember that upon request, You have a right to see and review all the personal information We hold about You and if found to be inaccurate or deficient shall be corrected or amended as feasible. If You would like to request this, please contact Our Customer Services Team on 6000 4000. Please note that there will be a separate administration charge for the provision of this information. Please note that We will not be responsible for the authenticity of the information provided by You to us as required under this Agreement.

You have the right to withdraw the consent earlier provided by You with respect to providing Your data/information sought by us anytime while availing the Services. Such withdrawal of the consent shall be intimated in writing to us. However, in the event that You decide not to provide the data/Information sought by us or withdraw the consent earlier given by You, then We retain the right to not provide the services for which such data/information was sought

Data Protection Notice

We will use the information You provide to:

-          manage Your Membership;

-          collect Fees when due; and

-          provide the Service to You.

 

We will collect the Fee from the card/ bank account that You have informed Us is the Pay Card / Pay Account.

If You use a Pay Card to pay for the Service, We may ask the issuer of that card to tell Us about changes in Your address and other personal and financial details so that We can update Your records. This may include, but is not limited to, asking for new card or account numbers and for information about changes to any of Your personal contact details (e.g. phone or fax numbers, or e-mail addresses).

We may pass Your personal information to Our approved suppliers/service providers, including Our group companies, for the purpose of sending correspondence to You and providing some of the features of the Service to You. They may contact You by post, landline telephone or, if You have previously agreed, by email or mobile phone.  By taking out Your Membership and by giving Us Your address, phone number and email address, You agree that We and Our approved suppliers/service providers may contact You using these methods, unless You have told Us not to.  If You do not want Your details to be used for these purposes, please let Us know in writing at any time.

How We protect Your data

We take data security very seriously and go to great lengths to ensure that Your information is protected against unauthorised use of any kind. We have appropriate measures in place to safeguard the data We hold. Our Information Security Systems have been verified by accreditation in the form of Our BS7799 certificate for Information Security Management.

Our suppliers/service providers are vetted to ensure they comply with the necessary data protection protocol before they are approved.

We are continually reviewing and updating Our security procedures as new technologies become available. All areas of Our website where personal information is collected are secure and will display the 'padlock' symbol for reassurance. Where information is transferred it shall be encrypted using the latest encryption technology commercially available.

Please refer to Our data privacy policy on Our website www.cppindia.com for more details.

Who We may pass Your details to and how they would be used

Updating Your records

We may ask Your Issuer / bank to tell Us about changes in Your contact details / details specifically related to the Services (subject to any disclosure contract in this regard that You may have with the Issuer) so We can update Your Membership records. 

Providing the Service

When You take the Membership, We pass Your personal details to Our approved suppliers/service providers to provide some of the services described in Section A. We will only pass to them the minimum amount of information required for them to be able to identify You, should You need these services. Our suppliers will pass Your information (such as Your name, contact details, etc.) to third parties to enable them to assist You only in instances when You require help from them.

We may pass Your personal information to Our approved fulfilment and courier vendors so that We can send correspondence to You and provide some of the features of the Service to You.

Marketing and Market Research

To avoid contacting You unnecessarily about products or services You may already have, We will compare Your details with information on prospect files prepared by Our business partners. When We do this We may need to tell Our business partners/third party suppliers/service providers that You have subscribed for the Service or hold a product with Us and disclose enough personal data to allow Our business partners/third party suppliers/service providers to identify You on these files.

We and Our approved suppliers/service providers may also use Your personal information to contact You about goods and services that might interest You or invite You to take part in market research surveys.  You may be contacted either by post, phone or e-mail for these purposes.  If You would prefer this not to happen, please let Us know when You register, or call Us at any time if You change Your mind.

Grievance regarding Data Protection issues

If at any time You want to tell Us about a problem, discrepancy or grievance regarding Your personal data/information/details or the processing thereof, please call Our designated grievance officer Ms. Prachala Singh on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (if calling from a mobile phone, please prefix Your city STD code) or You can also write to Our grievance officer at:

CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Office,
New Delhi - 110019

Our grievance officer will do his best to expeditiously redress any issues/grievance that You may have within a period of thirty (30) days from the date of receiving Your grievance.

Insurance Terms & Conditions

 

Mobile All Risk Group Insurance Policy Terms and Conditions

Please read this information carefully and keep it in a safe place

1. Definitions

Beneficiary/Insured -The customer of the Policyholder who has purchased the Policyholder’s mobile assistance product and forms part of the Policyholder’s mobile assistance product business group, thereby enabling entitlement for coverage as an insured beneficiary under the Policy as an add-on benefit, and whom the Policyholder wishes to be entitled to cover as an insured beneficiary under the Policy.

Claim – Any claim You make as an Insured Beneficiary under the Policy.

FIR - The First Information Report issued by the local police or such other authority as is appropriate in the circumstances.

Home – The place where You live and which You have given the address to the Policyholder, before making any Claim.

Insurer – HDFC ERGO General Insurance Company Limited (IRDA Reg. No. 125).

Invoice Value – Value of the Mobile Phone as mentioned on the purchase invoice. Manufacturer – The entity who manufactured the Mobile Phone.

Mobile Loss – Theft or Burglary from You or Accidental Damage (including Liquid Damage) of Your Mobile Phone, during the Policy Period.

Mobile Phone/Insured Item – Your mobile or cellular phone.

Policy Period– The 12 (twelve) month period of time for which the Policyholder has availed the Policy.

Police Daily Diary Entry – A report prepared by the local police or such other authority and duly stamped by them in cases where an FIR may not be issued under applicable law.

Policy – The Group Insurance Policy issued by the Insurer in favour of the Policyholder, for the benefit of the group of the Policyholder.

Policyholder – CPP Assistance Services Private Limited.

Depreciated Value – The value of the Mobile Phone as on the date of Mobile Loss, after adjusting policy deductible and applying depreciation on the Invoice Value at the rates prescribed.

You, Your – The Beneficiary.

2. Insurance Cover and Benefits under the Policy

Once You become a part of the Policyholder’s mobile assistance product business group, and are registered by the Insurer as a Beneficiary, and thereafter if You suffer Mobile Loss during the Policy Period, the Insurer will pay any amount subject to conditions 1 and 2 detailed below:

Condition 1: The Insurer will pay Depreciated Value of Your Mobile Phone (which is not more than 2 years old) under the Policy subject to a maximum of the Sum Insured of Rs.12000/Rs. 20000/ Rs. 30000/ Rs. 40000/ Rs. 60000 (for Tier 1/ Tier 2/ Tier 3/ Tier 4/ Tier 5) during the Policy Period for Your Mobile Loss and Claim thereon relating to the period falling during the Policy Period after adjustment for depreciation at the rates given in the table below:

 

Age of mobile on the date of Mobile Loss

% of depreciation on market value

Upto 6 months

10%

> 6 months to 12 months

20%

> 12 months to 18 months

30%

> 18 months to 24 months

40%

 

Condition 2: Each and every Claim under the Policy shall be subject to a deductible of Rs. 750/ Rs. 1000/ Rs. 1250/ Rs. 1500/ Rs. 1750 (for Tier 1/ Tier 2/ Tier 3/ Tier 4/ Tier 5)

3. Exclusions

This Policy does not cover Your loss or liability caused by or arising out of or aggravated by:

  1. War, Invasion, Act of foreign Enemy, Hostilities or War Like operations (whether war be declared or not), Civil War, Rebellion Revolution, Insurrection Mutiny, Civil Commotion, Confiscation, Commandeering a Group of Malicious persons or persons;
  2. Acting on behalf of or in connection with any political organisation, requisition or destruction or damage by order of any government de-jure or de-facto or any public, municipal or local authority;
  3. Nuclear Reaction, Nuclear radiation or radioactive contamination;
  4. Willful act or willful negligence of the Insured or his representative;
  5. Cessation of work whether total or partial;
  6. Derangement of the Insured property not accompanied by damage otherwise covered by this policy;
  7. Loss of or damage to the property covered under this policy falling under the terms of the Maintenance Agreement;
  8. Loss or damage caused by any faults or defects existing at the time of commencement of the present insurance within the knowledge of the insured, or his representatives, whether such faults or defects were known to the Insurer or not;
  9. Loss or damage as a direct consequence of the continual influence of operation (e.g. wear and tear, cavitations, erosion, corrosion, incrustation) or of gradual deterioration due to atmospheric conditions;
  10. Any costs incurred in connection with the elimination of functional failures unless such failures were caused by an indemnifiable loss of or damage to the insured items;
  11. Any costs incurred in connection with the maintenance of the insured item, such exclusion also applying to parts exchanged in the course of such maintenance operations;
  12. Loss or damage for which the manufacturer or supplier of the insured item is responsible either by law or under contract;
  13. Loss of or damage to rented or hired equipment for which the owner is responsible either by law or under a lease and/or maintenance agreement;
  14. Consequential loss or liability of any kind or description;
  15. Aesthetic defects, such as scratches on painted polished or  enamelled surfaces unless  such defects are affected by an indemnifiable loss or damage to the insured items; and
  16. Any unexplained disappearance of the Insured item.

4. General Conditions

Your cover under this Policy depends on Your meeting the following conditions:

  1. You must meet all of the Insurer’s terms and conditions. This applies to the terms and conditions set out herein and any others which the Insurer changes or adds to this Policy at a later date. Any change or addition by the Insurer shall be intimated to You and shall become applicable to You from the date of such intimation.
  2. You must provide the Insurer and/or the Policyholder with full and accurate information in connection with Your Policy.
  3. You shall immediately notify the nearest police station giving full particulars of the Mobile Loss, which in any case should be done within twenty-four (24) hours of the Mobile Loss. 
  4. You must intimate the Mobile Loss to the Policyholder by telephone/e-mail, immediately after you have discovered the Mobile Loss but not later than twenty-four (24) hours of discovering the Mobile Loss.
  5. You must do all that You reasonably can to avoid making a Claim and keep your Claims as low as possible.
  6. You must provide the following documents while making a Claim:

In case of Theft:-

a) Completed Claim form in English/Hindi, specifying the cause of Mobile Loss;

b) Attested copy of the FIR to the Police (or stamped Police Daily Diary Entry whichever is applicable) in regional language and translated in English/Hindi;

        c) Purchase invoice of the Mobile Phone in respect of which Claim is preferred;

d) Letter of subrogation on Rs.100 stamp paper;

        e) Statement giving full facts and details of Mobile Phone lost;

f) Cancelled cheque (for Bank details); and

g) Photo identity proof.

 

In case of Accidental Damage:-

a) Completed Claim form in English/Hindi, specifying the cause of damage;

b) Service Engineer report from authorized repair centre of Mobile Phone manufacturer regarding reason of damage;

c) Repair invoice of the Mobile Phone in respect of which Claim is preferred from authorized repair centre of Mobile Phone manufacturer;

d) Statement giving full facts and details of Mobile Phone damaged;

e)  Cancelled cheque (for Bank details); and

f) Photo identity proof.

  1. You must be over the age of eighteen (18) yearsand must be a resident of India.
  2. You shall not transfer, assign or otherwise convey Your respective rights and duties under the Policy to any other person.
  3. Renewal of this Policy is solely at the discretion of the Insurer.

5. Claims

If You need to make a Claim for loss incurred due to Mobile Loss under the Policy, please call the Policyholder any time on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (please prefix your city STD code). The Policyholder will then send You a Claim form to fill in and return to the Policyholder. Your Claim documents under the Policy must be received by the Insurer within Fifteen (15) days of the date of Mobile Loss and this is a condition precedent for admissibility of the claim. Please remember to include all the documents that the Insurer asks for, including Stamped Daily Diary Entry, FIR (if applicable), or local police report if the Mobile Loss occurs abroad.  The Insurer will not be able to process Your Claim until the Insurer has received the necessary Claim documents. If the Insurer has received all the Claim documents that the Insurer needs, the Insurer shall aim to process the Claims within Fifteen (15) days counted from the date of receipt of all the Claim documents/Consent from the Insured and you may note that claims shall be processed as per the terms and conditions. Insurer may at any time, before the settlement of a Claim, appoint any external agency to verify your Claim, in which case, the Claim shall be settled within Fifteen (15) days after the receipt of report of the external agency/ Consent from the Insured .

6. Other Insurance

If, at the time of any Claim, there is, or but for the existence of this Policy, would be any other policy of indemnity or insurance in favour of or effected by or on behalf of You that would be applicable to any Claim, then the Insurer shall not be liable to pay or contribute more than its rateable proportion of any loss or damage.

7. Cancelling this Agreement

The Insurer and/or the Policyholder will cancel Your Policy if You have at any time:

  1. given false or incomplete information to the Insurer and/or the Policyholder; or
  2. agreed to help anyone try to take money from the Insurer dishonestly; or
  3. You have ceased to be a customer of the Policyholder; or
  4. failed to meet the terms and conditions of this Policy, or to act openly and honestly towards the Insurer.

8. Dishonest Claims

If You make a Claim which is in any way dishonest or false, the Insurer will refuse to make payment of any benefit under the Policy. If You receive a benefit under the Policy and the Insurer later discovers that Your Claim was dishonest or false, the Insurer and/or the Policyholder will take steps to recover from You the payment(s) made by the Insurer.

9. Governing Law

This Policy is governed by and must be interpreted in line with the laws of the Republic of India. You, the Policyholder and the Insurer agree that all disputes regarding this Policy will be settled only in Indian courts.

10. Role of the Policyholder 

The Policyholder will merely act as an administrator in respect of the Policy. This shall give You one point of contact and will enable the Insurer to deal with Your Claim or query quickly and concisely.

The role of the Policyholder in discharging its obligations hereunder shall be that of a mere facilitator, and the Policyholder is not and shall not be liable to You for any Claim, loss, damage, or compensation caused in relation to or arising from or in connection with the Policy.    

11. Complaints

If at any time You want to tell the Policyholder about a problem with Your Policy, please call the Policyholder on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (if calling from a mobile phone, please prefix your city STD code) or You can write to the Complaints Manager at:

CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Office,
New Delhi - 110019

The Policyholder will make best efforts to answer Your query within five (5) working days.  If the Policyholder has not replied to Your complaint by then, the Policyholder will send You an acknowledgement letter to keep You informed of progress.

If You are not happy with the reply of the Policyholder as regards the Policy, You can contact the Insurer at HDFC ERGO Customer Contact Centre:

Toll Free Helpline: 1-800-2700-700 from MTNL/BSNL phone or Dial 022-6638-4800 (Local/STD Charges apply)

For full details of Insurance benefits and terms and conditions and exclusions, please refer to the Policy Terms and Conditions and Schedule issued by the Insurer. You may contact the Policyholder or the Insurer in this regard.


FoneSafe

Terms & Conditions for Your ‘CPP FoneSafe’ Membership

 

Please read this information carefully. It sets out the information and terms and conditions of Your contract with CPP for the ‘CPP FoneSafe’ Membership services.

Please read this information carefully and keep it in a safe place

Definitions

Where the following words are used in these terms and conditions, they will have the meanings shown below:

 

Abroad – In a country other than India.

Agreement – These terms and conditions of the FoneSafe services and any subsequent changes thereto.

CPP - CPP Assistance Services Private Limited, whose corporate office address is at 114-117, Bestech Chambers, B-Block, SushantLok-I, Gurgaon – 122002, Haryana India and registered office is at 1315, Ansal Tower, 38, Nehru Place, New Delhi – 110019.

Fee – Means the amount of Rs. 1099/1499/1999/2999/3999, inclusive of applicable taxes that You pay when You purchase or renew Your Membership. Membership which is shown in Your Welcome Pack or as agreed with You from time to time.

Home – The place where You permanently reside; which You have given Us as Your address while registering for the Membership

Member – The person who has purchased and who has called CPP to register for the Membership.

Membership - Your right to use the Service for each year for which You pay the Fee.

Mobile Loss - Loss by You or theft from You (including accidental damage) of Your Mobile Phone.

Mobile Phone – Your mobile or cellular phone

Mobile Security – Means the comprehensive security solution relating to Your Mobile Phone, which shall be provided to You by Our third party suppliers/service providers.

SIM Card – Means the Subscriber Identity Module card.

Pay Card/ Pay Account – The card or bank account from which the Fee will be collected at the time of renewal.

Period of Agreement –The twelve (12) month period from the Start Date.

Renewal Date – The renewal date for Your Membership which is twelve (12) months from the Start Date or which We agree with You from time to time.

Service – Shall have the meaning given to it in paragraph A below.

Start Date – The start date for Your Membership once You register with Us.

Symantec –Symantec Asia Pac Limited, Singapore who are registered owners of Norton Mobile Security.

We, Us, Our – CPP.

Welcome Pack -Means the pack You get or We send to You when You have purchased the Service containing these terms and conditions and other information relevant to the Service.

Year – A period of twelve (12) consecutive months.

You, Your – The Member.

The CPP FoneSafe Service is provided by CPP Assistance Services Private Limited, whose corporate office address is 114-117, Radisson Suites, B-Block, SushantLok-I, Gurgaon – 122002, Haryana, India in conjunction with its third party suppliers/service providers. 

Should You have any queries about these terms and conditions or Your Membership, You can contact Us by email at feedback@cppindia.com or by telephoning Us on 1800-419-4000 (Toll-free) or +91 921244 4000 or 6000 4000 (please prefix Your city STD code) (lines open twenty-four (24) hours a day, seven (7) days a week).  You can also write to Us at the following address:

CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Office,
New Delhi - 110019

  1. A.             Assistance Services:

A1:          Norton Mobile Security (NMS)

You will be offered a comprehensive mobile security solution for Your Mobile Phone powered by Norton and owned by Symantec, who is a third party supplier/service provider and will provide the benefits as mentioned below. 

What is provided?

A1.1.       Safeguard Data

NMS provides the following features which ensure the safety of Your data in the Mobile Phone:

  1. Remote lock - Allows the lost/stolen Mobile Phone to be remotely locked through a secure website so that strangers cannot access personal information.
  2. Remote wipe - Allows erasing of information on the Mobile Phone, so that information cannot be used for fraudulent purposes.
  3. Contacts back-up and restore – Allows saving of contacts from Your Mobile Phone so they can be easily restored as and when required.

A1.2.       Safeguard Phone

NMS provides the following features which protect Your Mobile Phone:

  1. Call and text blocker - Allows blocking of calls and text messages from specific phone numbers.
  2. SIM Card lock – Instantly locks the phone in case the SIM Card is removed, thus preventing usage of Your Mobile Phone using another SIM Card.

A1.3.       Tracking and Recovery

NMS provides the following features which help in tracking and recovery of Your lost / stolen Mobile Phone:

  1. Remote locate - Shows where the device is on a map.
  2. Scream alarm - Allows activation of a scream alarm to locate the Mobile Phone.
  3. Lost notice - Lets You display a customizable message to anyone who finds the Mobile Phone, thus making arrangements for recovery.
  4. Sneak Peek - Allows built-in webcam to take a photo of anyone using the Mobile Phone.

A1.4.       Threat Protection

NMS provides the following features which protect Your Mobile Phone from threats:

  1. Virus and Malware protection – detects and removes viruses and mobile threats without affecting Mobile Phone performance.
  2. Download protection – automatically scans downloaded applications and application updates for threats and removes them.
  3. Automatic SD Card scan – allows automatic scanning of SD cards for threats when they are plugged into the Mobile Phone.

For deriving benefit from the NMS, You must adhere to the following specific terms and conditions:

  1. You are governed by and must comply with the specific License Agreement and terms and conditions of Symantec and NMS as applicable to you. They are available for review at www.symantec.com.
  2. Your Mobile Phone must have Android version 4.2 (or a later version) or iOS version 4.3 (or a later version).
  3. You must ensure that Your Mobile Phone is equipped with at least 10MB available storage, and a working data plan (preferably 3G or 4G). 
  4. You must download the NMS mobile application on Your Mobile Phone and provide the information required to install and run the NMS application on Your Mobile Phone.
  5. NMS is provided by Symantec and Symantec may at its discretion, add, modify or remove the product features of NMS during the Agreement Period for which We cannot be held liable in any manner.

A2:          Replacement Mobile Phone Service

If You lose Your Mobile Phone, and You report the Mobile Loss to Us and if You request Us to provide You with an alternate replacement mobile phone, We will provide You a replacement mobile phone for Your interim use, at no extra charge, for a maximum period of seven (7) days after which it will have to be returned to Us. We reserve the right to issue the replacement mobile phone to You after checking the authenticity of Your request and based on availability of mobile phones. The replacement mobile phone will be delivered to Your address within twenty-four (24) hours of Your reporting the loss of Your Mobile Phone to Us.  The replacement mobile phone will be a smartphone in good working condition and You will be allowed to save and download Your contacts, data and content on the replacement mobile phone. The replacement mobile phone can be used for period up to seven (7) days. Once You have finished using the replacement mobile phone or after a period of seven (7) days from the date of providing the replacement mobile phone, whichever is earlier, We will get the replacement mobile phone collected from You. For providing this service feature, We will tie-up with a courier/fulfilment agency that will deliver to and collect the replacement mobile phone from You.

Currently, the replacement mobile phone service is provided in Delhi NCR, Jaipur, Mumbai, Kolkata, Chandigarh, Pune, Hyderabad, Chennai and Bangalore, Nagpur, Ahmedabad & Indore

You agree to maintain the replacement mobile phone provided to You in good working condition at all times. In the event You damage or do not return the replacement mobile phone within the stipulated period as mentioned above, notwithstanding any other action that We are entitled to take, steps will be taken to recover the replacement mobile phone or damages equivalent to the replacement cost of a new similar phone from You, the costs of which recovery may be added to the phone or recoverable cost from You.

The replacement mobile phone will, at all times, be Our sole property, and We shall retain ownership of the replacement mobile phone at all times. The provision of the replacement mobile phone to You by Us is in the nature of bailment for all purposes under law.

You shall be responsible to ensure that Your personal contacts, data and content on the replacement mobile phone are deleted before the phone is collected from You. You cannot hold Us liable in any manner if there is any misuse of Your personal data left by You on the replacement mobile phone.

A3:          Lost Mobile Phone Reporting Service - SIM Blocking

If You lose Your Mobile Phone, We will help You with the notifications that You need to make to block Your SIM Card.

A4:          Mobile Phone Identifier (IMEI) and SIM Registration Service

If You register Your Mobile Phone IMEI number and SIM Card number with Us, We will hold them safe should You ever need these details.

A5:          Lost PAN Card Replacement Service

Should You lose Your PAN card, We will help You obtain a replacement PAN card free of cost. We will liaise with You to send Us the necessary documents required for this to facilitate in replacement of Your PAN card.

 

B: General conditions

Please read this section carefully as it contains important information.

Eligibility

The Service is only available to residents of India who are over the age of eighteen (18).

Registration of membership

1)     You must call Us on Our 24 – hour helpline number or sending the text message ‘CPP’ to 56767 and register Your and Your Phone details. This will activate Your membership with Us.

2)     You must register Your details with us to avail full benefits of Your membership.

Term of Membership

1)     Membership is available to the person whose name appears in the Welcome Pack only and is non-transferable.

2)     You must provide Us with full and accurate information in connection with Your request for the FoneSafe services.

3)     Your Membership begins on the Start Date and continues for the period up to the Renewal Date in return for payment of the Fee.

We will renew Your Membership on the Renewal Date if You provide Your consent for renewal. For this, We will call You and send You a letter informing You of Your Renewal at least thirty  (30) days in advance of the Renewal Date. The renewal membership fees, as applicable at the time of renewal, will be collected by charging Your Pay Card/ Pay Account as provided by You for renewal.

4)     You must report the Mobile Loss to Us by telephone / email within twenty-four (24) hours of discovering the Loss.

5)     You must install the NMS on Your Mobile Phone and must have a working data connection.  In addition to compliance with the terms and conditions specified herein, You must comply with the specific License Agreement and terms and conditions of Symantec for use of NMS. They are available for review at www.symantec.com

6)     Any change or new addition to Your Service shall be intimated to You at least forty five (45) days in advance and such change shall become applicable to You from the date of such intimation. However, it is clarified that at Symantec’s discretion, the product (NMS) features may be added, modified, or removed during the Period of Agreement.

7)     The replacement mobile phone service as specified in section A2 above will be provided only in select cities in India where this service is available. The updated list of cities is also available onOur website www.cppindia.com.

8)     You will return the replacement mobile phone to Us as specified in Section A2 above.

Limitations

1)     Every effort will be made to provide You with the services in line with the terms and conditions set out in sections A2 of this Agreement.  However, there may be times when it will not be possible to arrange for this services due to events or conditions that are out of our control (i.e. political instability, regularity restrictions, war or natural disaster) or due to other reasons specified in Section A2 (for replacement mobile phone service), and for which We cannot be held liable. Note that services under section A2 of this Agreement will not be available Abroad.

Payment

1)     You must pay the Fee to us or our sales partners as set out in Your Welcome Pack or as agreed between You and Us from time to time on the due dates.

2)     CPP reserves the right to revise its Fee at any point of time but it will not change for Your Membership until the next Renewal Date.

3)     CPP shall contact You before the next Renewal Date and charge You the renewal Membership Fee as per the Fees prevailing at that point of time if You wish to renew Your membership.

Cancelling Your Membership

1)     You have a right to cancel Your Membership within thirty (30) days of Your Start Date or Your Renewal Date. If You exercise this right to cancel then Your Membership will be cancelled immediately and any payment You have made will be refunded in full.

However to claim a refund of your membership fee, it is mandatory that you must return the membership pack to us at the address mentioned below with the NMS product key included in Your welcome pack in an un-tampered condition.

CPP Assistance Services Private Limited,

114-117, Bestech Chambers,

B-Block, Sushant Lok-I, Gurgaon – 122002, Haryana

After thirty (30) days the Membership may be cancelled by You at any time by giving at least fourteen (14) days written notice to Us. You will be refunded the membership fee as per the following refund grid:

Within 30 days                     : 100% refund

Between 31 and 180 days : 50% refund

Between 181 and 270 days              : On pro-rata basis reference to the time

Between 271 and 365 days              : Nil

No refund of Fee shall be due on cancellation under any circumstances if You have used any of the features of the Service or NMS product key has been tampered or if the cancellation notice is provided after nine (9) months from the Start Date.

2)     We will cancel Your Membership on written notice to You if:

a)       We do not receive payment of the Fee from You on the date it is due; and/or

b)       You damage or do not return the replacement mobile phone or cash advance provided to You within the stipulated period; and/or

c)       You have at any time:

  1.                             i.    given Us false or materially incomplete information in relation to Your Membership; or
  2.                            ii.    committed a material breach of the terms and conditions of Your Membership.

Governing law and Jurisdiction

These terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India.

You and We agree that all the disputes/differences arising out of or in relation to this Agreement shall be referred to the exclusive jurisdiction of and settled only by the courts in Delhi. You and We agree that terms and all other communications will be issued in English.

Complaints

If at any time You want to tell Us about a problem with Your Membership please call Us on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (please prefix Your city STD code) or You can write to the Complaints Manager at:

CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Office,
New Delhi - 110019

We will do Our best to answer Your query within five (5) working days. If We cannot reply to Your complaint by then, We will send You an acknowledgement letter to keep You informed of progress.

If any issue which remains unresolved or unanswered for more than five (5) working days, You may escalate the matter to escalations@cppindia.com

We assure You to revert to Your query within forty eight (48) hours of receipt of Your query.

Recording calls

We record all telephone calls made to Us. We do this to:

• provide a record of the instructions We have received from You;

• allow Us to monitor quality standards;

• help Us with staff training; and

• meet legal requirements.

All communications and Membership documents will be in English unless otherwise agreed.

Your consent

By entering into this Agreement You hereby expressly accord Your consent and authorize us to collect all the required data/information including any sensitive personal data or information from You under this Agreement. Prior to providing any information, You have an option not to provide the data or information sought under this Agreement by sending to us a written notice to that effect.

By entering into this Agreement, You hereby expressly accord Your consent that for the better performance of this Agreement We may transfer Your data/information to any city within India or to a country outside India as mentioned herein.  If We do transfer Your data within or outside India, We will make the appropriate checks to ensure that Your data is adequately protected.

Remember that upon request, You have a right to see and review all the personal information We hold about You and if found to be inaccurate or deficient shall be corrected or amended as feasible. If You would like to request this, please contact Our Customer Services Team on 6000 4000. Please note that there will be a separate administration charge for the provision of this information. Please note that We will not be responsible for the authenticity of the information provided by You to us as required under this Agreement.

You have the right to withdraw the consent earlier provided by You with respect to providing Your data/information sought by us anytime while availing the Services. Such withdrawal of the consent shall be intimated in writing to us. However, in the event that You decide not to provide the data/Information sought by us or withdraw the consent earlier given by You, then We retain the right to not provide the services for which such data/information was sought

Data Protection Notice

We will use the information You provide to:

-          manage Your Membership;

-          collect Fees when due; and

-          provide the Service to You.

 

We will collect the Fee from the card/ bank account that You have informed Us is the Pay Card / Pay Account.

If You use a Pay Card to pay for the Service, We may ask the issuer of that card to tell Us about changes in Your address and other personal and financial details so that We can update Your records. This may include, but is not limited to, asking for new card or account numbers and for information about changes to any of Your personal contact details (e.g. phone or fax numbers, or e-mail addresses).

We may pass Your personal information to Our approved suppliers/service providers, including Our group companies, for the purpose of sending correspondence to You and providing some of the features of the Service to You. They may contact You by post, landline telephone or, if You have previously agreed, by email or mobile phone.  By taking out Your Membership and by giving Us Your address, phone number and email address, You agree that We and Our approved suppliers/service providers may contact You using these methods, unless You have told Us not to.  If You do not want Your details to be used for these purposes, please let Us know in writing at any time.

How We protect Your data

We take data security very seriously and go to great lengths to ensure that Your information is protected against unauthorised use of any kind. We have appropriate measures in place to safeguard the data We hold. Our Information Security Systems have been verified by accreditation in the form of Our BS7799 certificate for Information Security Management.

Our suppliers/service providers are vetted to ensure they comply with the necessary data protection protocol before they are approved.

We are continually reviewing and updating Our security procedures as new technologies become available. All areas of Our website where personal information is collected are secure and will display the 'padlock' symbol for reassurance. Where information is transferred it shall be encrypted using the latest encryption technology commercially available.

Please refer to Our data privacy policy on Our website www.cppindia.com for more details.

Who We may pass Your details to and how they would be used

Updating Your records

We may ask Your Issuer / bank to tell Us about changes in Your contact details / details specifically related to the Services (subject to any disclosure contract in this regard that You may have with the Issuer) so We can update Your Membership records. 

Providing the Service

When You take the Membership, We pass Your personal details to Our approved suppliers/service providers to provide some of the services described in Section A. We will only pass to them the minimum amount of information required for them to be able to identify You, should You need these services. Our suppliers will pass Your information (such as Your name, contact details, etc.) to third parties to enable them to assist You only in instances when You require help from them.

We may pass Your personal information to Our approved fulfilment and courier vendors so that We can send correspondence to You and provide some of the features of the Service to You.

Marketing and Market Research

To avoid contacting You unnecessarily about products or services You may already have, We will compare Your details with information on prospect files prepared by Our business partners. When We do this We may need to tell Our business partners/third party suppliers/service providers that You have subscribed for the Service or hold a product with Us and disclose enough personal data to allow Our business partners/third party suppliers/service providers to identify You on these files.

We and Our approved suppliers/service providers may also use Your personal information to contact You about goods and services that might interest You or invite You to take part in market research surveys.  You may be contacted either by post, phone or e-mail for these purposes.  If You would prefer this not to happen, please let Us know when You register, or call Us at any time if You change Your mind.

Grievance regarding Data Protection issues

If at any time You want to tell Us about a problem, discrepancy or grievance regarding Your personal data/information/details or the processing thereof, please call Our designated grievance officer Ms. Prachala Singh on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (if calling from a mobile phone, please prefix Your city STD code) or You can also write to Our grievance officer at:

CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Office,
New Delhi - 110019

Our grievance officer will do his best to expeditiously redress any issues/grievance that You may have within a period of thirty (30) days from the date of receiving Your grievance.

Insurance Terms & Conditions

 

Mobile All Risk Group Insurance Policy Terms and Conditions

Please read this information carefully and keep it in a safe place

1. Definitions

Beneficiary/Insured -The customer of the Policyholder who has purchased the Policyholder’s mobile assistance product and forms part of the Policyholder’s mobile assistance product business group, thereby enabling entitlement for coverage as an insured beneficiary under the Policy as an add-on benefit, and whom the Policyholder wishes to be entitled to cover as an insured beneficiary under the Policy.

Claim – Any claim You make as an Insured Beneficiary under the Policy.

FIR - The First Information Report issued by the local police or such other authority as is appropriate in the circumstances.

Home – The place where You live and which You have given the address to the Policyholder, before making any Claim.

Insurer – HDFC ERGO General Insurance Company Limited (IRDA Reg. No. 125).

Invoice Value – Value of the Mobile Phone as mentioned on the purchase invoice. Manufacturer – The entity who manufactured the Mobile Phone.

Mobile Loss – Theft or Burglary from You or Accidental Damage (including Liquid Damage) of Your Mobile Phone, during the Policy Period.

Mobile Phone/Insured Item – Your mobile or cellular phone.

Policy Period– The 12 (twelve) month period of time for which the Policyholder has availed the Policy.

Police Daily Diary Entry – A report prepared by the local police or such other authority and duly stamped by them in cases where an FIR may not be issued under applicable law.

Policy – The Group Insurance Policy issued by the Insurer in favour of the Policyholder, for the benefit of the group of the Policyholder.

Policyholder – CPP Assistance Services Private Limited.

Depreciated Value – The value of the Mobile Phone as on the date of Mobile Loss, after adjusting policy deductible and applying depreciation on the Invoice Value at the rates prescribed.

You, Your – The Beneficiary.

2. Insurance Cover and Benefits under the Policy

Once You become a part of the Policyholder’s mobile assistance product business group, and are registered by the Insurer as a Beneficiary, and thereafter if You suffer Mobile Loss during the Policy Period, the Insurer will pay any amount subject to conditions 1 and 2 detailed below:

Condition 1: The Insurer will pay Depreciated Value of Your Mobile Phone (which is not more than 2 years old) under the Policy subject to a maximum of the Sum Insured of Rs.12000/Rs. 20000/ Rs. 30000/ Rs. 40000/ Rs. 60000 (for Tier 1/ Tier 2/ Tier 3/ Tier 4/ Tier 5) during the Policy Period for Your Mobile Loss and Claim thereon relating to the period falling during the Policy Period after adjustment for depreciation at the rates given in the table below:

 

Age of mobile on the date of Mobile Loss

% of depreciation on market value

Upto 6 months

10%

> 6 months to 12 months

20%

> 12 months to 18 months

30%

> 18 months to 24 months

40%

 

Condition 2: Each and every Claim under the Policy shall be subject to a deductible of Rs. 750/ Rs. 1000/ Rs. 1250/ Rs. 1500/ Rs. 1750 (for Tier 1/ Tier 2/ Tier 3/ Tier 4/ Tier 5)

3. Exclusions

This Policy does not cover Your loss or liability caused by or arising out of or aggravated by:

  1. War, Invasion, Act of foreign Enemy, Hostilities or War Like operations (whether war be declared or not), Civil War, Rebellion Revolution, Insurrection Mutiny, Civil Commotion, Confiscation, Commandeering a Group of Malicious persons or persons;
  2. Acting on behalf of or in connection with any political organisation, requisition or destruction or damage by order of any government de-jure or de-facto or any public, municipal or local authority;
  3. Nuclear Reaction, Nuclear radiation or radioactive contamination;
  4. Willful act or willful negligence of the Insured or his representative;
  5. Cessation of work whether total or partial;
  6. Derangement of the Insured property not accompanied by damage otherwise covered by this policy;
  7. Loss of or damage to the property covered under this policy falling under the terms of the Maintenance Agreement;
  8. Loss or damage caused by any faults or defects existing at the time of commencement of the present insurance within the knowledge of the insured, or his representatives, whether such faults or defects were known to the Insurer or not;
  9. Loss or damage as a direct consequence of the continual influence of operation (e.g. wear and tear, cavitations, erosion, corrosion, incrustation) or of gradual deterioration due to atmospheric conditions;
  10. Any costs incurred in connection with the elimination of functional failures unless such failures were caused by an indemnifiable loss of or damage to the insured items;
  11. Any costs incurred in connection with the maintenance of the insured item, such exclusion also applying to parts exchanged in the course of such maintenance operations;
  12. Loss or damage for which the manufacturer or supplier of the insured item is responsible either by law or under contract;
  13. Loss of or damage to rented or hired equipment for which the owner is responsible either by law or under a lease and/or maintenance agreement;
  14. Consequential loss or liability of any kind or description;
  15. Aesthetic defects, such as scratches on painted polished or  enamelled surfaces unless  such defects are affected by an indemnifiable loss or damage to the insured items; and
  16. Any unexplained disappearance of the Insured item.

4. General Conditions

Your cover under this Policy depends on Your meeting the following conditions:

  1. You must meet all of the Insurer’s terms and conditions. This applies to the terms and conditions set out herein and any others which the Insurer changes or adds to this Policy at a later date. Any change or addition by the Insurer shall be intimated to You and shall become applicable to You from the date of such intimation.
  2. You must provide the Insurer and/or the Policyholder with full and accurate information in connection with Your Policy.
  3. You shall immediately notify the nearest police station giving full particulars of the Mobile Loss, which in any case should be done within twenty-four (24) hours of the Mobile Loss. 
  4. You must intimate the Mobile Loss to the Policyholder by telephone/e-mail, immediately after you have discovered the Mobile Loss but not later than twenty-four (24) hours of discovering the Mobile Loss.
  5. You must do all that You reasonably can to avoid making a Claim and keep your Claims as low as possible.
  6. You must provide the following documents while making a Claim:

In case of Theft:-

a) Completed Claim form in English/Hindi, specifying the cause of Mobile Loss;

b) Attested copy of the FIR to the Police (or stamped Police Daily Diary Entry whichever is applicable) in regional language and translated in English/Hindi;

        c) Purchase invoice of the Mobile Phone in respect of which Claim is preferred;

d) Letter of subrogation on Rs.100 stamp paper;

        e) Statement giving full facts and details of Mobile Phone lost;

f) Cancelled cheque (for Bank details); and

g) Photo identity proof.

 

In case of Accidental Damage:-

a) Completed Claim form in English/Hindi, specifying the cause of damage;

b) Service Engineer report from authorized repair centre of Mobile Phone manufacturer regarding reason of damage;

c) Repair invoice of the Mobile Phone in respect of which Claim is preferred from authorized repair centre of Mobile Phone manufacturer;

d) Statement giving full facts and details of Mobile Phone damaged;

e)  Cancelled cheque (for Bank details); and

f) Photo identity proof.

  1. You must be over the age of eighteen (18) yearsand must be a resident of India.
  2. You shall not transfer, assign or otherwise convey Your respective rights and duties under the Policy to any other person.
  3. Renewal of this Policy is solely at the discretion of the Insurer.

5. Claims

If You need to make a Claim for loss incurred due to Mobile Loss under the Policy, please call the Policyholder any time on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (please prefix your city STD code). The Policyholder will then send You a Claim form to fill in and return to the Policyholder. Your Claim documents under the Policy must be received by the Insurer within Fifteen (15) days of the date of Mobile Loss and this is a condition precedent for admissibility of the claim. Please remember to include all the documents that the Insurer asks for, including Stamped Daily Diary Entry, FIR (if applicable), or local police report if the Mobile Loss occurs abroad.  The Insurer will not be able to process Your Claim until the Insurer has received the necessary Claim documents. If the Insurer has received all the Claim documents that the Insurer needs, the Insurer shall aim to process the Claims within Fifteen (15) days counted from the date of receipt of all the Claim documents/Consent from the Insured and you may note that claims shall be processed as per the terms and conditions. Insurer may at any time, before the settlement of a Claim, appoint any external agency to verify your Claim, in which case, the Claim shall be settled within Fifteen (15) days after the receipt of report of the external agency/ Consent from the Insured .

6. Other Insurance

If, at the time of any Claim, there is, or but for the existence of this Policy, would be any other policy of indemnity or insurance in favour of or effected by or on behalf of You that would be applicable to any Claim, then the Insurer shall not be liable to pay or contribute more than its rateable proportion of any loss or damage.

7. Cancelling this Agreement

The Insurer and/or the Policyholder will cancel Your Policy if You have at any time:

  1. given false or incomplete information to the Insurer and/or the Policyholder; or
  2. agreed to help anyone try to take money from the Insurer dishonestly; or
  3. You have ceased to be a customer of the Policyholder; or
  4. failed to meet the terms and conditions of this Policy, or to act openly and honestly towards the Insurer.

8. Dishonest Claims

If You make a Claim which is in any way dishonest or false, the Insurer will refuse to make payment of any benefit under the Policy. If You receive a benefit under the Policy and the Insurer later discovers that Your Claim was dishonest or false, the Insurer and/or the Policyholder will take steps to recover from You the payment(s) made by the Insurer.

9. Governing Law

This Policy is governed by and must be interpreted in line with the laws of the Republic of India. You, the Policyholder and the Insurer agree that all disputes regarding this Policy will be settled only in Indian courts.

10. Role of the Policyholder 

The Policyholder will merely act as an administrator in respect of the Policy. This shall give You one point of contact and will enable the Insurer to deal with Your Claim or query quickly and concisely.

The role of the Policyholder in discharging its obligations hereunder shall be that of a mere facilitator, and the Policyholder is not and shall not be liable to You for any Claim, loss, damage, or compensation caused in relation to or arising from or in connection with the Policy.    

11. Complaints

If at any time You want to tell the Policyholder about a problem with Your Policy, please call the Policyholder on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (if calling from a mobile phone, please prefix your city STD code) or You can write to the Complaints Manager at:

CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Office,
New Delhi - 110019

The Policyholder will make best efforts to answer Your query within five (5) working days.  If the Policyholder has not replied to Your complaint by then, the Policyholder will send You an acknowledgement letter to keep You informed of progress.

If You are not happy with the reply of the Policyholder as regards the Policy, You can contact the Insurer at HDFC ERGO Customer Contact Centre:

Toll Free Helpline: 1-800-2700-700 from MTNL/BSNL phone or Dial 022-6638-4800 (Local/STD Charges apply)

For full details of Insurance benefits and terms and conditions and exclusions, please refer to the Policy Terms and Conditions and Schedule issued by the Insurer. You may contact the Policyholder or the Insurer in this regard.

1

Welcome to Fonesafe!

We thank you for buying Fonesafe and assure of our best services at all times. You will receive an e-mail shortly confirming your purchase.

A welcome pack contaning details of all the aspects of your membership will be dispatched to your registered address and should be recieved by you in the next 14 working days.

Don't hesitate to call us on our 24-hour contact numbers mentioned below in case you have any queries or clarifications.

1800-419-4000 (toll-free) or 6000-4000 (prefix city STD code)

Thank you!

0

Important Information

Before you click ‘confirm and buy’ please make sure you have read the following information carefully:

  • Your Fonesafe membership will start when you purchase the membership by clicking ‘confirm and buy’ below. The membership is valid for 12 months and will renew automatically unless otherwise advised by you 
  • You consent to pay the membership fee as mentioned in the summary box above through the payment card details entered by you
  • You have read and accept the Terms and Conditions of the membership

 

Please tick the box below before proceeding with your purchase.

39461101no-reply@cpp.co.uk1your-law1Welcome to Fonesafe!1039493947Dear Customer Thank you for buying Fonesafe. A welcome pack detailing all the benefits of the membership will be sent to your postal address in the next 14 working days. Post receiving the welcome pack, we advise you to register details of your valuable credit, debit and ATM cards (issued by any Bank or card issuer in India) with us. We also request you to register details of your vehicle details (car or bike) with us so that we can assist you swiftly in case of emergencies. Don't hesitate to call us on our 24-hour contact numbers mentioned below in case you have any queries or clarifications. Assuring you of our best services at all times, Yours sincerely, Prachala Singh Head-Customer ServiceFoneSafe

Complete security for your smartphone

39493950Security for smartphones, tablets & laptops/PCs (F-Secure)Temporary smartphone replacement serviceProtection against theft, burglary, liquid and accidental damageSingle number assistanceComplete security for your smartphone00000000

Your expensive smart device enables you to communicate, browse, stay connected, transact and carry out many other day-to-day functions. With your valuable personal information and confidential data stored on it, loss/theft or damage to your device can be a nightmare!

FoneSafe is a unique protection service that ensures complete security of your smartphone, tablet or laptop. FoneSafe protects your valuable device with features such as F-Secure SAFE Device Security (for smartphone, tablet), F-Secure Internet Security (for laptop/PC), temporary smartphone replacement and protection of your device against theft, damage. FoneSafe also provides you single number assistance for all your queries about the membership.

With FoneSafe protecting your device and its data, you can toss away the nightmares you have related to the loss/theft or damage of your valuable device!

FoneSafe is available in variants to suit your device price. Here’s a look at the variants (Prices incl. of all taxes)

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Here is a detailed look at the FoneSafe benefits

Benefits

Mobile Security powered by NortonF-Secure SAFE Device Security (for smartphone, tablet)More info

Mobile Security powered by Norton

Powered by F-Secure, one of the world’s leading online security companies, F-Secure SAFE Device Security provides robust, convenient protection for your smartphone, tablet with a 12-month subscription.

Here is how F-Secure SAFE Device Security protects your smartphone, tablet:

Multi-device protection

  • F-Secure SAFE works across iOS and Android platforms, securing all your devices with a single web-based service.

Data Protection and Tracking

  • Remotely locks your lost/ stolen smartphone thus preventing access to your personal information
  • Remotely wipes your personal information on the device so that it cannot be fraudulently used
  • Remotely locates the exact location of your device on a map
  • Remotely play in – built scream alarm helping to locate your device

Safeguards smartphone/tablet

  • Call and text blocker blocks text messages and calls from specific phone numbers to maintain your privacy
  • SIM card lock ensures your phone gets locked instantly if the SIM card is removed, thus stopping misuse of your phone

Protection and Controly

  • Browsing Protection provides safe browsing of internet, blocking malicious and phishing sites
  • Banking Protection adds a layer of security while transacting online, making use of e-commerce sites/net-banking safe and secure

Threat Protection

  • Protects against virus, malware and potentially unwanted apps
  • Automatically scans downloaded apps and app updates for threats and removes them

F-Secure Internet Security (for laptop, PC)More info

Your FoneSafe membership provides a 1-year subscription of F-Secure Internet Security which provides comprehensive protection while surfing, shopping, banking and using social media on your laptop or PC. Your net-banking and online e-commerce transactions are protected by an additional layer of security with the Banking Protection feature. F-Secure also protects your children against harmful, unsavory websites and keeps your private information and credentials concealed.

  • Protection against virus, spyware and other malware
  • Always up-to-date without slowing down your laptop/PC
  • Stops intrusions or identity theft on your laptop/PC
  • Customer support available through online chat and by phone
  • Worry-free surfing and shopping with Browsing Protection
  • Safe online life for your children with Parental Control
  • Cloud-based, real-time protection against all online threats
  • Secure, session-based online banking with Banking Protection

Temporary smartphone replacement serviceTemporary smartphone replacement serviceMore info

Temporary smartphone replacement service

In case your smartphone is lost/stolen, FoneSafe delivers a temporary smartphone in select cities across India (up to a maximum period of 7 days). Just call our call-centre at 1860-258-3030 (Monday – Sunday, 11am to 9pm) and place a request

Single number assistanceMore info

Single Number Assistance

Just call CPP’s 24-hour helpline at 1860 258 3030 (Monday to Sunday, 11am – 9pm) for any assistance related to your FoneSafe membership.

SIM Card BlockingSim Card blockingMore info

Protection against theft burglary accidental and liquid damage

We help with the notifications to block your lost SIM card, if your mobile phone is lost. We also help retain your mobile phone identifier (IMEI) number, which will be held safe, should you ever need to refer to it when your phone is not around or lost.

Protection against theft burglary accidental and liquid damageProtection against theft, burglary, accidental and liquid damageMore info

Protection against theft burglary accidental and liquid damage

As a FoneSafe subscriber, you are enrolled into a complimentary add-on benefit of All Risk protection under the group policy taken by us for our customers which ensures that your smartphone/tablet/laptop is protected against loss due to theft, burglary and accidental damage (including liquid damage) for up to the purchase price of your smartphone/tablet/laptop. Your protection starts from the date of purchase of your smartphone/tablet/laptop and is valid for twelve (12) months*

*All Risk cover is provided by Indian General Insurance Company Limited. Please refer to complete Terms & Conditions for more details.

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FONESAFE

Tier 1 Tier 2 Tier 3 Tier 4 Tier 5
Device price range (Rs.) Rs. 6000
-
Rs. 12000
Rs. 12000
-
Rs. 20000
Rs. 20000
-
Rs. 30000
Rs. 30000
-
Rs. 40000
Rs. 40000 and above
F-Secure Device Security (for smartphone, tablet)
F-Secure Internet Security (for laptop, PC)
Temporary smartphone replacement
Protection against theft, burglary, accidental & liquid damage (up to device purchase value)
Single number assistance
Lost phone reporting - SIM Card blocking
Max. Retail Price (Rs.) (incl. taxes) 1399 1799 2299 2799 3299
00000000

What is FoneSafe and why should I buy it?

In today’s world, you use your smartphone, tablet or laptop for many important activities such as browsing, chatting, transacting etc. Your smart device contains a lot of personal and confidential information, including contacts and data. If your device is lost or damaged, it can bring your life to a standstill!

FoneSafe is a product that provides complete security for your smart device. FoneSafe is a product by CPP Assistance Services Pvt. Ltd., a UK based MNC with more than thirty (30) years of experience of providing assistance products to more than 4 million customers. FoneSafe protects your valuable smartphone with features such as F-Secure SAFE Device Security (for smartphone, tablet), F-Secure Internet Security (for laptop, PC), temporary smartphone replacement service and protection of your smart device against theft and damage, FoneSafe also provides you single number assistance for all your queries about the membership.

 

Is there a dedicated helpline number for my FoneSafe membership?

Yes, there is a dedicated helpline number for FoneSafe. You can contact 1860-258-3030 (Monday – Sunday, 11 am to 9 pm) for all your queries related to your FoneSafe membership.

 

How long is the FoneSafe membership valid?

Your FoneSafe membership is valid for twelve (12) months from the date of purchase

 

I bought my new smartphone ten (10) days back. Can I buy FoneSafe today?

Yes, you can buy FoneSafe membership for up to fifteen (15) days from day of purchase of your smart device

 

What is F-Secure SAFE Device Security and how can use the application?

Powered by F-Secure, one of the world’s leading online security companies, F-Secure SAFE Device Security provides robust, convenient protection for your smartphone, tablet with a 12-month subscription. F-Secure SAFE Device Security protects your smartphone, tablet with features such as remote data lock & wipe, GPS tracking, scream alarm, Parental Control and Banking Protection.

Download Instructions for F-Secure SAFE Device Security on your smartphone/tablet:

Step 1: Go to https://offer.f-secure.com/cpp-products and enter the product key printed provided in your welcome pack. Your unique license key will be displayed on the screen

Step 2: Click on the link 'Click here to start using SAFE' which will prompt you to the login screen, where you will need to create your log-in account

Step 3: Complete your account creation process by confirming the link sent to your e-mail address

Step 4: Click on the link 'Add device' and follow the instructions given to complete the ‘Add device’ process

Step 5: Post adding your device, you will be prompted to download the F-Secure SAFE Device Security app from the appropriate app store on to your device

Step 6: Once the app is downloaded, log-in into your F-Secure account using the credentials created in the previous step

Step 7: Your F-Secure SAFE Device Security subscription is now active on your device!

 

What is F-Secure Internet Security and how can use the application?

Your FoneSafe membership provides a 1-year subscription of F-Secure Internet Security which provides comprehensive protection while surfing, shopping, banking and using social media on your laptop or PC. Your net-banking and online e-commerce transactions are protected by an additional layer of security with the Banking Protection feature. F-Secure also protects your children against harmful, unsavory websites and keeps your private information and credentials concealed.

Download Instructions for F-Secure Internet Security on your for laptop/PC:

Step 1: Visit http://offer.f-secure.com/cpp/ and enter the product key provided in your welcome pack. Your unique license key will be displayed on the screen

Step2: Click the download button the screen to start the download of the F-Secure Internet Security on your laptop/PC

Step 3: Launch the installer (by double clicking on it) and follow instructions on the screen

Step 4: Enter the unique license key when prompted

Step 5: Restart your laptop/PC and enjoy comprehensive internet security with F-Secure Internet Security!

 

Can I track my missing phone using FoneSafe? If yes, how?

Your FoneSafe membership protects your smartphone with F-Secure SAFE Device Security. One of the key features of the application is that locates the exact location of your device on a map. You can use this feature to track your missing smartphone.

 

If my phone is lost, what should I do?

As soon as you lose your phone, please call CPP’s dedicated helpline number 1860-258-3030 (Monday – Sunday, 11 am to 9 pm). We will immediately block your SIM card and arrange for a temporary smartphone in case you need one (for up to a maximum of 7 days)

 

My smartphone was stolen when I was travelling by public transport. What is procedure for filing a claim?

In case your phone has been stolen or burgled, please inform us by calling our dedicated helpline number 1860-258-3030 (Monday – Sunday, 11 am to 9 pm) within 24 hours of the incident. You will be required to submit the following documents for claims processing.

  1. Completed Claim form
  2. Attested copy of the FIR to the Police
  3. Statement from insured regarding incident (details required: name, address, mobile no, IMEI no., Date of loss, cause of loss, nature of loss, description of incident, customer signature)
  4. Letter of indemnity (including subrogation bond)
  5. Original device purchase invoice
  6. Photo identity proof
  7. Cancelled cheque

Please send the above mentioned to the following address:

CPP Assistance Services Pvt. Ltd.
114-117, Bestech Chambers, B-Block
Sushant Lok -1, Gurgaon – 122002, Haryana

The complete set of documents will be sent to the insurer’s office for claim processing. In case any further documents are required for claim processing, you will be asked to provide the same

 

My smartphone fell down on the floor and its screen is damaged. What should I do?

In case your phone suffers accidental or liquid damage, please inform us by calling our dedicated helpline number 1860-258-3030 (Monday – Sunday, 11 am to 9 pm) within 24 hours of the incident. You will need to get the device repaired from an authorized service centre. Our call-centre will be happy to guide you to the nearest authorized service centre.

You then need to submit the following documents for claims processing:

  1. Completed claim form
  2. Photographs of the damaged phone (front, back, side with IMEI number displayed)
  3. Statement from insured regarding incident (details required: name, address, mobile no, IMEI no., Date of loss, cause of loss, nature of loss, description of incident, customer signature)
  4. Original final repair invoice by Authorized Service Centre or Non – repair confirmation certificate (mentioning nature of loss and basis of non-repair)
  5. ASC Service Engineer report (explaining nature and cause of damage)
  6. Letter of indemnity (including subrogation bond)
  7. Copy of handset purchase invoice
  8. Photo ID proof
  9. Copy of Cancelled cheque

Please send the above mentioned to the following address:

CPP Assistance Services Pvt. Ltd.
Ground Floor, Wing – A, Golf View Corporate Tower – A,
Golf Course Road, Sector – 42, Gurgaon – 122002, Haryana

The complete set of documents will be sent to the insurer’s office for claim processing. In case any further documents are required for claim processing, you will be asked to provide the same

 

I lost my smartphone and I need a temporary phone to stay in touch with my family, friends and colleagues. What should I do?

In case you lose your smartphone, you can call our 24-hour helpline and we will be happy to provide you with a temporary replacement phone at your doorstep (in select cities in India) within 24 hours of your request. You can use this phone for up to a maximum of 7 days and we will then get the phone picked up from your doorstep.

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Most Important Terms & Conditions (MITC) for your CPP FoneSafe Membership (purchased and financed through Business Partner)

The Most Important Terms and Conditions (MITC) of your membership are listed below. Please refer to the Main Terms and Conditions which set out the terms of your contract with CPP.

General

  • The CPP FoneSafe service is provided by CPP Assistance Services Private Limited, whose corporate office address is at Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42, Gurgaon – 122002, Haryana India and registered office is at 1315, Ansal Tower, 38, Nehru Place, New Delhi – 110019 in conjunction with its third party suppliers/service providers.
  • The Service is only available to residents of India who are over the age of eighteen (18).
  • CPP FoneSafe is valid if it is purchased within fifteen (15) days of purchase of new Equipment (Mobile Phone, Tablet (including iPad) or Laptop).
  • You must provide us (and Business Partner) with full & accurate information in connection with your CPP FoneSafe membership. In case you provide false or materially incomplete information or commit a material breach of the main terms & conditions of the membership, we may cancel your membership.
  • In case your Fees is funded by our Business Partner, then You must repay Business Partner the full amount paid by Business Partner to CPP on your behalf for purchase of Your CPP FoneSafe membership. CPP shall have the right to cancel Your membership without any notice to You if you fail to repay Business Partner any amount paid by Business Partner towards your CPP FoneSafe membership fees.
  • You can cancel your membership anytime during the membership period. You (or Business Partner if Business Partner has made the payment of Membership Fees to CPP on Your behalf) will be refunded the membership fee as per the following refund grid: Within thirty (30) days of Your Start Date: Rs. 100 will be deducted and balance membership fees will be refunded to Business Partner | After thirty (30) days : Nil
  • The terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India.
  • You can contact us through the following media in case you have any queries about these terms and conditions of your membership, E-mail: feedback@cppindia.com; Telephone: 1860-258-3030 (Between 11 am to 9 pm, Monday – Sunday). Address: CPP Assistance Services (Pvt) Ltd, P O Box No 826, Kalkaji Post Office, New Delhi – 110019
  • You must report lost, stolen or damaged Equipment to us by telephone within twenty-four (24) hours of the incident.
  • You hereby expressly accord your consent allowing CPP to transfer/utilize your personal information with our approved suppliers/service providers including our group companies for the purpose of sending correspondence to you and providing some of the features of the membership to you. Please refer to the detailed Data Protection notice in the main Terms & conditions.

Norton Mobile Security (Applicable for Mobile Phone or Tablets only)

  • You will be offered a comprehensive Norton Mobile Security (NMS) solution for Your Equipment , for which We have tied up with Symantec who is a third party supplier/service provider and will provide benefits to You.
  • Norton Mobile Security (NMS) key will be provided to You in the membership pack and through SMS to the mobile number recorded by you
  • Our role in relation to NMS shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of NMS.
  • You will be governed by the specific License Agreement and Terms and Conditions of Symantec and NMS as applicable to you.
  • For deriving benefit from the NMS, Your Equipment must have Android version 4.2 (or a later version) or iOS version 4.3 (or a later version). You must ensure that Your Equipment is equipped with at least 10MB available storage, and a working data plan (preferably 3G or 4G).
  • You must download the NMS application on Your Equipment and provide the information required to install and run the NMS application on Your Equipment failing which You may not be able to get the services listed under NMS security section of the Main Terms and Conditions.

F-Secure Internet Security (Applicable for Laptop only)

  • You will be offered a comprehensive F-Secure Internet Security (NMS) solution for Your Laptop, for which We have tied up with F-Secure who is a third party supplier/service provider and will provide benefits to You.
  • F-Secure Internet Security (NMS) key will be provided to You in the membership pack and through SMS to the mobile number recorded by you
  • Our role in relation to F-Secure Internet Secuirty shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use.
  • You will be governed by the specific License Agreement and Terms and Conditions of F-Secure as applicable to you.
  • You must download the F-Secure Internet Security on Your Laptop and provide the information required to install and run the application on Your Laptop failing which You may not be able to get the services listed under F-Secure Internet Security section of the Main Terms and Conditions

Handset Replacement

  • As part of the handset replacement benefit, You will be given a smartphone handset that is fully functional. The replacement handset may or may not be equivalent to the handset you have lost/has been stolen
  • Every effort will be made to provide You with a replacement handset within 72 hours of your making the request. However, there may be times when it will not be possible to arrange for the replacement handset within the stipulated time due to events that are out of control (i.e. political instability, regulatory restrictions, war, natural disaster. Etc) and for which CPP cannot be held liable
  • The handset will be delivered and retrieved only in the following cities: Ahmedabad, Bangalore, Baroda, Bhopal, Calicut, Chandigarh, Chennai, Cochin, Coimbatore, Delhi, Faridabad, Ghaziabad, Gurgaon, Hyderabad, Indore, Jaipur, Jalandhar, Kolkata, Lucknow, Ludhiana, Madurai, Mangalore, Mumbai, Mysore, Nagpur, Nasik, Pondicherry, Pune, Ranchi, Salem, Surat, Trichy, Vishakhapatnam, Vijayawada
  • You must return the handset within a maximum of seven days of delivery. In the event of damage to the replacement handset or failure to return the handset in the stipulated time, We shall take appropriate legal steps to recover the same
  • You must delete all your personal data and contacts from the handset before returning it back to Us. In case any of your data or personal information is left on the handset, We will not be responsible or held liable in any manner, in case of any misuse.

Complimentary Insurance against theft, burglary, accidental and liquid damage

  • As part of Your CPP FoneSafe membership, You are enrolled into a complimentary add-on benefit of All Risk Protection of Your Equipment under the group insurance policy taken by us for our customers which ensures that your Equipment is protected against loss due to theft, burglary and accidental damage (including liquid damage) under the Group Insurance policy taken by us for our members.
  • Please refer to the Group Insurance Terms and Conditions (which will be provided to you post set-up of your membership) for detailed exclusions which the Group Policy does not cover. The exclusions are summarised as below.
  • The Policy does not cover Your loss or liability arising due to:
    - Software applications
    - Normal wear and tear of the Equipment
    - Damages caused by mould, mildew, pests or rodents, etc.
    - Damages for which Manufacturer or repairer is responsible
    - Gross negligence on Your part
    - Any consequential loss of whatsoever nature
    - The losses suffered as a result of any act of god, natural disaster, civil war, terrorist act or any other similar occurrence.
    - Any mechanical or electrical breakdown of the Equipment
  • We are only the Group Policyholder and our role is merely to act as a facilitator in respect of the Policy and giving You one point of contact to deal with the Insurer. We are not and shall not be liable to You for any claim, loss, damage, or compensation caused in relation to or arising from or in connection with the insurance policy
  • In case You need to make a claim, You will be required to contact us within 24 hours of loss, theft, damage of Your Equipment. We will advise You of the procedure to be followed and the documents to be submitted for each type of claim
  • The depreciation chart on the basis of which Your claim will be calculated by the Insurer is :

Phone age

Depreciation %

0 - 6 months

10%

6 - 12 months

20%

12 - 18 months

30%

  • Your claim will also be subjected to compulsory deductible which is dependent on the value of the equipment. The compulsory deductible will be as below:

Compulsory deductible rates

Mobile Phones

Tablets (including iPad)

Laptops

Purchase Value Range

Deductible

Purchase Value Range

Deductible

Purchase Value Range

Deductible

Between Rs 8000 - Rs 12000

Rs 750

Between Rs 8000 - Rs 20000

Rs 1000

Between Rs 15000 - Rs 30000

Rs 1250

Between Rs 12000 - Rs 20000

Rs 1000

Between Rs 20000 - Rs 30000

Rs 1250

Between Rs 30000 - Rs 40000

Rs 1500

Between Rs 20000 - Rs 30000

Rs 1250

Between Rs 30000 - Rs 40000

Rs 1500

Between Rs 40000 - Rs 50000

Rs 1750

Between Rs 30000 - Rs 40000

Rs 1500

Between Rs 40000 - Rs 50000

Rs 1750

Between Rs 50000 - Rs 60000

Rs 2000

Between Rs 40000 - Rs 87500

Rs 1750

Between Rs 50000 - Rs 60000

Rs 2000

Rs 60000 and above

3% of claim amount subect to min of Rs 2000

Rs 87500 and above

2% of purchase value

Rs 60000 and above

3% of claim amount subect to min of Rs 2000

   
  • You must provide accurate & complete information & meet all of the Insurer’s terms and conditions failing which the insurer is liable to reject your claim.
  • Your complete Claim documents must be received by the Insurer within forty – five (45) days of the date of incident (loss, theft, damage of Your Equipment) and this is a condition precedent for admissibility of the claim. The Insurer shall aim to process the Claims within twenty eight (28) days counted from the date of receipt of all complete Claim documents as per the terms & conditions laid out in the policy.

Product Terms & Conditions

Terms & Conditions for Your 'CPP FoneSafe' Membership (Purchased through BUSINESS PARTNER)

Tier

Equipment (Mobile Phone or Tablet or Laptop) Price Range (in Rs.)

Special Price for BUSINESS PARTNER customers (in Rs. inclusive of taxes)

Tier 1

Rs. 6000 to Rs.12000

Rs.1399

Tier 2

Rs.12000 to Rs.20000

Rs.1799

Tier 3

Rs.20000 to Rs.30000

Rs.2299

Tier 4

Rs.30000 to Rs.40000

Rs.2799

Tier 5

Rs.40000 and above

Rs.3299

Please read this document carefully. It sets out the information and terms and conditions of Your contract with CPP for the ‘CPP FoneSafe’ Membership services.

Please read this document carefully and keep it in a safe place

Definitions

Where the following words are used in these terms and conditions, they will have the meanings shown below:

Abroad – In a country other than India.

Agreement – These terms and conditions of the FoneSafe services and any subsequent changes thereto.

CPP - CPP Assistance Services Private Limited, whose corporate office address is at Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42, Gurgaon – 122002, Haryana India and registered office is at 1315, Ansal Tower, 38, Nehru Place, New Delhi – 110019.

Equipment – Your Mobile Phone or Tablet (including iPAD) or Laptop

Equipment Loss - Loss by You or theft from You (including accidental damage) of Your Mobile Phone or Tablet or Laptop.

F-Secure – F-Secure Corporation and (or) F-Secure Private Limited.

F-Secure Internet Security - A comprehensive internet security solution relating to Your Laptop, which is owned and provided by F-Secure.

Fee – Means the amount inclusive of applicable taxes (as shown in table above) that You pay towards: (a) the Incorporation Fee, as the case may be; and (b) the Service Fee, when You purchase Your Membership. CPP reserves the right to revise its Fee at any point of time.

Home – The place where You permanently reside; which You have given Us as Your address while registering for the Membership

Incorporation Fee – A part of the total Fee, i.e., an amount of Rs. 500, inclusive of all applicable taxes, that You pay for incorporation of your Membership with CPP.

Member – The person who has purchased and who has called CPP to register for the Membership.

Membership - Your right to use the Service for year for which You pay the Fee, subject to these Terms & Conditions or as agreed with You from time to time.

Mobile Loss - Loss by You or theft from You (including accidental damage) of Your Mobile Phone.

Mobile Phone – Your mobile or cellular phone

Norton Mobile Security – Means the comprehensive security solution relating to Your Mobile Phone or tablet, which shall be provided to You by Symantec.

SIM Card – Means the Subscriber Identity Module card.

Pay Card/ Pay Account – The card or bank account from which the Fee will be collected at the time of renewal.

Period of Agreement –The twelve (12) month period from the Start Date.

Start Date – The start date for Your Membership once You register with Us.

Service – Shall have the meaning given to it in paragraph A below.

Service Fee– A part of the total Fee, other than Incorporation Fee, that You pay for availing the Services.

Symantec – Symantec Asia Pac Limited, Singapore who are registered owners of Norton Mobile Security.

We, Us, Our – CPP.

Welcome Pack- Means the pack You get or We send to You when You have purchased the Service containing these terms and conditions and other information relevant to the Service.

Year – A period of twelve (12) consecutive months.

You, Your – The Member.

The CPP FoneSafe Service is provided by CPP Assistance Services Private Limited, whose corporate office address is 114-117, Radisson Suites, B-Block, Sushant Lok-I, Gurgaon – 122002, Haryana, India in conjunction with its third party suppliers/service providers.

Should You have any queries about these terms and conditions or Your Membership, You can contact Us by email at feedback@cppindia.com or by telephoning Us on 1860-258-3030 (between 11 am – 9pm, Monday – Sunday) You can also write to Us at the following address:

CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Office,
New Delhi – 110019

A.  Assistance Services:

A1a:  Norton Mobile Security (NMS) (Applicable for Mobile Phone or Tablet only)

You will be offered a comprehensive internet security solution for Your Equipment powered by Norton and owned by Symantec, who is a third party supplier/service provider and will provide the benefits as mentioned below. NMS key will be provided to You through text message (SMS) to the mobile number provided by you to BUSINESS PARTNER.

What is provided?

A1a.1.  Safeguard Data

NMS provides the following features which ensure the safety of Your data in the Equipment :

i. Remote lock - Allows the lost/stolen Equipment to be remotely locked through a secure website so that strangers cannot access personal information.
ii. Remote wipe - Allows erasing of information on the Equipment , so that information cannot be used for fraudulent purposes.
iii. Contacts back-up and restore – Allows saving of contacts from Equipment so they can be easily restored as and when required.

A1a.2.  Safeguard Phone

NMS provides the following features which protect Your Equipment :

i. Call and text blocker - Allows blocking of calls and text messages from specific phone numbers.
ii. SIM Card lock – Instantly locks the phone in case the SIM Card is removed, thus preventing usage of Your Equipment using another SIM Card.

A1a.3.  Tracking and Recovery

NMS provides the following features which help in tracking and recovery of Your lost / stolen Equipment :

i. Remote locate - Shows where the device is on a map.
ii. Scream alarm - Allows activation of a scream alarm to locate the Equipment
iii. Lost notice - Lets You display a customizable message to anyone who finds the Equipment, thus making arrangements for recovery.
iv. Sneak Peek - Allows built-in webcam to take a photo of anyone using the Equipment.

A1a.4.  Threat Protection

NMS provides the following features which protect Your Equipment from threats:

i. Virus and Malware protection – detects and removes viruses and other internet based threats without affecting Equipment performance.
ii. Download protection – automatically scans downloaded applications and application updates for threats and removes them.
iii. Automatic SD Card scan – allows automatic scanning of SD cards for threats when they are plugged into the Equipment.

For deriving benefit from the NMS, You must adhere to the following specific terms and conditions:

i. You are governed by and must comply with the specific License Agreement and terms and conditions of Symantec and NMS as applicable to you. They are available for review at www.symantec.com.
ii. Your Equipment must have Android version 4.2 (or a later version) or iOS version 4.3 (or a later version).
iii. You must ensure that Your Equipment is equipped with at least 10MB available storage, and a working data plan (preferably 3G or 4G).
iv. You must download the NMS application on Your Equipment and provide the information required to install and run the NMS application on Your Equipment .
v. NMS is provided by Symantec and Symantec may at its discretion, add, modify or remove the product features of NMS during the Agreement Period for which We cannot be held liable in any manner.

A1b.  F-Secure Internet Security (Applicable for Laptop only)

You will be offered a comprehensive internet security solution powered and owned by F-Secure, who is a third party supplier/service provider and will provide the benefits as mentioned below.

What is provided?

F-Secure Internet Security protects Your digital content with real-time protection against malware, hackers, identity theft harmful and unsavoury web sites. Your online banking transactions are more secured with F-Secure Banking Protection. The features include:

  • Protection against viruses, spyware and other malware
  • Always up-to-date without slowing down your device
  • Stops intrusions or identity theft on your device
  • Easy to install and simple to use
  • Customer support available through online chat and by phone
  • Worry-free surfing and shopping with Browsing Protection
  • Safe online life for your children with Parental Control
  • Cloud-based, real-time protection against all online threats
  • Secure, session-based online banking with Banking Protection
  • Privacy protection on Facebook with Safe Profile
  • Comprehensive exploit protection with DeepGuard 5

For deriving benefit from F-Secure, You must adhere to the following specific terms and conditions:

i. You are governed by and must comply with the specific License Agreement and terms and conditions of F-Secure as applicable to You. They are available for review at www.f-secure.com.
ii. The supported platform are Windows 8.1 and 8 (ARM based tablets are not supported), Windows 7 (all editions), Windows Vista (Service Pack 2 or newer) and Windows XP (32-bit, Service Pack 3 or newer)
iii. Your computer (Desktop / Laptop) must have Intel Pentium 4 or higher processor.
iv. You must ensure that Your computer is equipped with at least 1GB RAM.
v. You must download the F-Secure Internet Security application on Your computer and provide the information required to install and run the F-Secure application on Your computer.
vi. F-Secure Internet Security is provided by F-Secure and F-Secure may at its discretion, add, modify or remove the product features during the Agreement Period for which We cannot be held liable in any manner.

A2.  Replacement Mobile Phone Service

If You lose Your Equipment, and You report the Loss to Us and if You request Us to provide You with an alternate replacement mobile phone, We will provide You a replacement mobile phone for Your interim use, at no extra charge, for a maximum period of seven (7) days after which it will have to be returned to Us. We reserve the right to issue the replacement mobile phone to You after checking the authenticity of Your request and based on availability of mobile phones. The replacement mobile phone will be delivered to Your address within twenty-four (24) hours of Your reporting the loss of Your Equipment to Us. The replacement mobile phone will be a smartphone in good working condition and You will be allowed to save and download Your contacts, data and content on the replacement mobile phone. The replacement mobile phone can be used for period up to seven (7) days. Once You have finished using the replacement mobile phone or after a period of seven (7) days from the date of providing the replacement mobile phone, whichever is earlier, We will get the replacement mobile phone collected from You. For providing this service feature, We will tie-up with a courier/fulfilment agency that will deliver to and collect the replacement mobile phone from You.

Currently, the replacement mobile phone service is provided in Ahmedabad, Bangalore, Baroda, Bhopal, Calicut, Chandigarh, Chennai, Cochin, Coimbatore, Delhi, Faridabad, Ghaziabad, Gurgaon, Hyderabad, Indore, Jaipur, Jalandhar, Kolkata, Lucknow, Ludhiana, Madurai, Mangalore, Mumbai, Mysore, Nagpur, Nasik, Pondicherry, Pune, Ranchi, Salem, Surat, Trichy, Vishakhapatnam, Vijayawada

You agree to maintain the replacement mobile phone provided to You in good working condition at all times. In the event You damage or do not return the replacement mobile phone within the stipulated period as mentioned above, notwithstanding any other action that We are entitled to take, steps will be taken to recover the replacement mobile phone or damages equivalent to the replacement cost of a new similar phone from You, the costs of which recovery may be added to the phone or recoverable cost from You.

The replacement mobile phone will, at all times, be Our sole property, and We shall retain ownership of the replacement mobile phone at all times. The provision of the replacement mobile phone to You by Us is in the nature of bailment for all purposes under law.

You shall be responsible to ensure that Your personal contacts, data and content on the replacement mobile phone are deleted before the phone is collected from You. You cannot hold Us liable in any manner if there is any misuse of Your personal data left by You on the replacement mobile phone.

Please note this service is not available for Tablets (including iPads).

A3.  Loss Reporting Service - SIM Blocking

If You lose Your Equipment , We will help You with the notifications that You need to make to block Your SIM Card.

A4.  Identifier (IMEI) and SIM Registration Service

If You register Your Equipment IMEI number and SIM Card number with Us, We will hold them safe should You ever need these details

A5.  Lost PAN Card Replacement Service

Should You lose Your PAN card, We will help You obtain a replacement PAN card free of cost. We will liaise with You to send Us the necessary documents required for this to facilitate in replacement of Your PAN card.

B.  General Conditions:

Please read this section carefully as it contains important information.

Eligibility

The Service is only available to residents of India who are over the age of eighteen (18).

Term of Membership

  1. CPP FoneSafe Membership is valid only if it is purchased within fifteen (15) days of purchase of new Equipment .
  2. Membership is available to the person whose name appears in the Welcome Pack only and is non-transferable.
  3. You must provide Us with full and accurate information in connection with Your request for the FoneSafe services.
  4. Your Membership begins on the Start Date and continues for the period of 12 months in return for payment of the Fee.
  5. Advance payment of the Fees is the essence of the commencement of Our Agreement with You. In case your Fees is funded by our Business Partner, then You must repay BUSINESS PARTNER the full amount paid by BUSINESS PARTNER to CPP on your behalf for purchase of Your CPP FoneSafe membership. CPP shall have the right to cancel Your membership without any notice to You if you fail to repay BUSINESS PARTNER any amount paid by BUSINESS PARTNER towards your CPP FoneSafe membership fees.
  6. You must report the Equipment Loss to Us by telephone / email within twenty-four (24) hours of discovering the Loss.
  7. In case of Mobile Phone or Tablet, You must install the NMS on Your Equipment and must have a working data connection. In addition to compliance with the terms and conditions specified herein, You must comply with the specific License Agreement and terms and conditions of Symantec for use of NMS. They are available for review at www.symantec.com. It is hereby clarified that NMS is the property of Symantec and Symantec will always remain responsible and liable for any services / claims arising from the use of NMS by You. In case of Laptop, You must install the F-Secure Internet Security on Your Laptop. In addition to compliance with the terms and conditions specified herein, You must comply with the specific License Agreement and terms and conditions of F-Secure for use of F-Secure Internet Security. They are available for review at www.f-secure.com. It is hereby clarified that F-Secure Internet Security is the property of F-Secure and F-Secure will always remain responsible and liable for any services / claims arising from the use of F-Secure Internet Security by You.
  8. Any change or new addition to Your Service shall be intimated to You at least forty five (45) days in advance and such change shall become applicable to You from the date of such intimation. However, it is clarified that at Symantec’s discretion, the product (NMS) features may be added, modified, or removed during the Period of Agreement.
  9. The replacement mobile phone service as specified in section A2 above will be provided only in select cities in India where this service is available..
  10. You will return the replacement mobile phone to Us as specified in Section A2 above.

Limitations

  1. Every effort will be made to provide You with the services in line with the terms and conditions set out in sections A2 of this Agreement. However, there may be times when it will not be possible to arrange for this services due to events or conditions that are out of our control (i.e. political instability, regularity restrictions, war or natural disaster) or due to other reasons specified in Section A2 (for replacement mobile phone service), and for which We cannot be held liable. Note that services under section A2 of this Agreement will not be available Abroad.
  2. It is hereby clarified that NMS is the property of Symantec and Symantec will always remain responsible and liable for any services / claims arising from the use of NMS by You. Our role in relation to distribution of NMS to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of NMS.
  3. It is hereby clarified that F-Secure Internet Security is the property of F-Secure and F-Secure will always remain responsible and liable for any services / claims arising from the use of F-Secure Internet Security by You. Our role in relation to distribution of F-Secure Internet Security to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of F-Secure Internet Security.
  4. We cannot be held responsibile for any loss, damage or fraud (direct or indirect) which might occur to You due to wrong submission of any information to Us by You or if are unable to provide the Services to You for reasons beyond Our control or even after reasonable efforts made by Us.

Payment

  1. You (or BUSINESS PARTNER) must pay the Fee to Us on the date it is due and/or You must re-pay BUSINESS PARTNER the full amount paid by BUSINESS PARTNER to Us on Your behalf for Your Membership.
  2. CPP reserves the right to revise its Fee at any point of time but it will not change for Your existing Membership.

Cancelling Your Membership

  1. You have a right to cancel Your Membership at any time during the period of agreement. . If You exercise this right to cancel then Your Membership will be cancelled immediately and any payment made by You (or BUSINESS PARTNER on Your behalf) will be refunded to You (or BUSINESS PARTNER) as the case may be.
    The refund of Membership Fee will be as per the following refund grid:
    Within 30 days: Rs. 100 will be deducted and balance membership fees will be refunded
    After 30 days: No refund of membership fees

    No refund of Fee shall be due on cancellation under any circumstances if You have used any of the features of the Service or if the cancellation notice is provided after thirty (30) days from the Start Date.
  2. We will cancel Your Membership on written notice to You if:
    a) We do not receive advance payment of the Fee from You (or BUSINESS PARTNER) on the date it is due; and/or
    b) You have failed to re-pay BUSINESS PARTNER the full amount paid by BUSINESS PARTNER to Us on your behalf for Your Membership and We are informed by BUSINESS PARTNER to cancel your membership
    c) You damage or do not return the replacement mobile phone provided to You within the stipulated period; and/or
    d) You have at any time:
    i. given Us false or materially incomplete information in relation to Your Membership; or
    ii. committed a material breach of the terms and conditions of Your Membership.

Governing law and Jurisdiction

These terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India.

You and We agree that all the disputes/differences arising out of or in relation to this Agreement shall be referred to the exclusive jurisdiction of and settled only by the courts in Delhi. You and We agree that terms and all other communications will be issued in English.

Complaints

If at any time You want to tell Us about a problem with Your Membership please call Us on 1860-258-3030 (between 11 am – 9pm, Monday – Sunday) or You can write to the Complaints Manager at:

CPP Assistance Services (Pvt) Ltd P O Box No 826, Kalkaji Post Office, New Delhi - 110019

We will do Our best to answer Your query within five (5) working days. If We cannot reply to Your complaint by then, We will send You an acknowledgement letter to keep You informed of progress.

If any issue which remains unresolved or unanswered for more than five (5) working days, You may escalate the matter to escalations@cppindia.com

We assure You to revert to Your query within forty eight (48) hours of receipt of Your query.

Recording calls

We record all telephone calls made to Us. We do this to:

- provide a record of the instructions We have received from You
- allow Us to monitor quality standards;
- help Us with staff training; and
- meet legal requirements.

All communications and Membership documents will be in English unless otherwise agreed.

Your consent

By entering into this Agreement You hereby expressly accord Your consent and authorize us to collect all the required data/information including any sensitive personal data or information from You under this Agreement. Prior to providing any information, You have an option not to provide the data or information sought under this Agreement by sending to us a written notice to that effect.

By entering into this Agreement, You hereby expressly accord Your consent that for the better performance of this Agreement We may transfer Your data/information to any city within India or to a country outside India as mentioned herein. If We do transfer Your data within or outside India, We will make the appropriate checks to ensure that Your data is adequately protected.

Remember that upon request, You have a right to see and review all the personal information We hold about You and if found to be inaccurate or deficient shall be corrected or amended as feasible. If You would like to request this, please contact Our Customer Services Team on 6000 4000. Please note that there will be a separate administration charge for the provision of this information. Please note that We will not be responsible for the authenticity of the information provided by You to us as required under this Agreement.

You have the right to withdraw the consent earlier provided by You with respect to providing Your data/information sought by us anytime while availing the Services. Such withdrawal of the consent shall be intimated in writing to us. However, in the event that You decide not to provide the data/Information sought by us or withdraw the consent earlier given by You, then We retain the right to not provide the services for which such data/information was sought.

Data Protection Notice

We will use the information You provide to:

- manage Your Membership;
- collect Fees when due; and
- provide the Service to You.

We will collect the Fee from the card/ bank account that You have informed Us is the Pay Card / Pay Account.

If You use a Pay Card to pay for the Service, We may ask the issuer of that card to tell Us about changes in Your address and other personal and financial details so that We can update Your records. This may include, but is not limited to, asking for new card or account numbers and for information about changes to any of Your personal contact details (e.g. phone or fax numbers, or e-mail addresses).

We may pass Your personal information to Our approved suppliers/service providers, including Our group companies, for the purpose of sending correspondence to You and providing some of the features of the Service to You. They may contact You by post, landline telephone or, if You have previously agreed, by email or mobile phone. By taking out Your Membership and by giving Us Your address, phone number and email address, You agree that We and Our approved suppliers/service providers may contact You using these methods, unless You have told Us not to. If You do not want Your details to be used for these purposes, please let Us know in writing at any time.

How We protect Your data

We take data security very seriously and go to great lengths to ensure that Your information is protected against unauthorised use of any kind. We have appropriate measures in place to safeguard the data We hold. Our Information Security Systems have been verified by accreditation in the form of Our PCI-DSS certificate for Information Security Management.

Our suppliers/service providers are vetted to ensure they comply with the necessary data protection protocol before they are approved.

We are continually reviewing and updating Our security procedures as new technologies become available. All areas of Our website where personal information is collected are secure and will display the 'padlock' symbol for reassurance. Where information is transferred it shall be encrypted using the latest encryption technology commercially available.

Please refer to Our data privacy policy on Our website www.cppindia.com for more details.

Who We may pass Your details to and how they would be used

Updating Your records

We may ask Your Issuer / bank to tell Us about changes in Your contact details / details specifically related to the Services (subject to any disclosure contract in this regard that You may have with the Issuer) so We can update Your Membership records.

Providing the Service

When You take the Membership, We pass Your personal details to Our approved suppliers/service providers to provide some of the services described in Section A. We will only pass to them the minimum amount of information required for them to be able to identify You, should You need these services. Our suppliers will pass Your information (such as Your name, contact details, etc.) to third parties to enable them to assist You only in instances when You require help from them.

We may pass Your personal information to Our approved fulfilment and courier vendors so that We can send correspondence to You and provide some of the features of the Service to You.

Marketing and Market Research

To avoid contacting You unnecessarily about products or services You may already have, We will compare Your details with information on prospect files prepared by Our business partners. When We do this We may need to tell Our business partners/third party suppliers/service providers that You have subscribed for the Service or hold a product with Us and disclose enough personal data to allow Our business partners/third party suppliers/service providers to identify You on these files.

We and Our approved suppliers/service providers may also use Your personal information to contact You about goods and services that might interest You or invite You to take part in market research surveys. You may be contacted either by post, phone or e-mail for these purposes. If You would prefer this not to happen, please let Us know when You register, or call Us at any time if You change Your mind.

Grievance regarding Data Protection issues

If at any time You want to tell Us about a problem, discrepancy or grievance regarding Your personal data/information/details or the processing thereof, please call Our designated grievance officer Ms. Prachala Singh on 1860-258-3030 (between 11 am – 9pm, Monday – Sunday) or You can also write to Our grievance officer at:

Assistance Services (Pvt) Ltd P O Box No 826, Kalkaji Post Office, New Delhi - 110019

Our grievance officer will do his best to expeditiously redress any issues/grievance that You may have within a period of thirty (30) days from the date of receiving Your grievance

Insurance Terms & Conditions

Mobile All Risk Group Insurance Policy Terms and Conditions

Please read this document carefully and keep it in a safe place

1. Definitions

Beneficiary/Insured -The customer of the Policyholder who has purchased the Policyholder’s mobile assistance product and forms part of the Policyholder’s mobile assistance product business group, thereby enabling entitlement for coverage as an insured beneficiary under the Policy as an add-on benefit, and whom the Policyholder wishes to be entitled to cover as an insured beneficiary under the Policy.

Claim – Any claim You make as an Insured Beneficiary under the Policy.

Equipment – Your mobile or cellular phone or tablet (including iPAD) or Laptop

FIR - The First Information Report issued by the local police or such other authority as is appropriate in the circumstances.

Home – The place where You live and which You have given the address to the Policyholder, before making any Claim.

Insurer – HDFC ERGO General Insurance Company Limited (IRDA Reg. No. 125).

Invoice Value – Value of the Mobile Phone as mentioned on the purchase invoice.

Manufacturer – The entity who manufactured the Mobile Phone.

Mobile Loss – Theft or Burglary from You or Accidental Damage (including Liquid Damage) of Your Equipment (Mobile Phone or Tablet or Laptop), during the Policy Period.

Policy Period – The 12 (twelve) month period of time for which the Policyholder has availed the Policy.

Police Daily Diary Entry – A report prepared by the local police or such other authority and duly stamped by them in cases where an FIR may not be issued under applicable law.

Policy – The Group Insurance Policy issued by the Insurer in favour of the Policyholder, for the benefit of the group of the Policyholder.

Policyholder – CPP Assistance Services Private Limited.

You, Your – The Beneficiary

2. Insurance Cover and Benefits under the Policy

Once You become a part of the Policyholder’s mobile assistance product business group, and are registered by the Insurer as a Beneficiary, and thereafter if You suffer Mobile Loss during the Policy Period, the Insurer will pay any amount subject to conditions 1 and 2 detailed below:

Condition 1: The Insurer will pay Depreciated Value of Your Equipment under the Policy subject to a maximum of the Sum Insured of upto the purchase price of Your Equipment during the Policy Period for Your Mobile Loss and Claim thereon relating to the period falling during the Policy Period after adjustment for depreciation at the rates given in the table below:

Age of mobile on the date of Mobile Loss

% of depreciation on market value

Upto 6 months

10%

> 6 months to 12 months

20%

> 12 months to 18 months

30%

> 18 months to 24 months

40%

Condition 2: Each and every Claim under the Policy shall be subject to a deductible as per the following rates

Compulsory deductible rates

Mobile Phones

Tablets (including iPad)

Laptops

Purchase Value Range

Deductible

Purchase Value Range

Deductible

Purchase Value Range

Deductible

Between Rs 8000 - Rs 12000

Rs 750

Between Rs 8000 - Rs 20000

Rs 1000

Between Rs 15000 - Rs 30000

Rs 1250

Between Rs 12000 - Rs 20000

Rs 1000

Between Rs 20000 - Rs 30000

Rs 1250

Between Rs 30000 - Rs 40000

Rs 1500

Between Rs 20000 - Rs 30000

Rs 1250

Between Rs 30000 - Rs 40000

Rs 1500

Between Rs 40000 - Rs 50000

Rs 1750

Between Rs 30000 - Rs 40000

Rs 1500

Between Rs 40000 - Rs 50000

Rs 1750

Between Rs 50000 - Rs 60000

Rs 2000

Between Rs 40000 - Rs 87500

Rs 1750

Between Rs 50000 - Rs 60000

Rs 2000

Rs 60000 and above

3% of claim amount subect to min of Rs 2000

Rs 87500 and above

2% of purchase value

Rs 60000 and above

3% of claim amount subect to min of Rs 2000

   

3. Exclusions

This Policy does not cover Your loss or liability caused by or arising out of or aggravated by:

  1. War, Invasion, Act of foreign Enemy, Hostilities or War Like operations (whether war be declared or not), Civil War, Rebellion Revolution, Insurrection Mutiny, Civil Commotion, Confiscation, Commandeering a Group of Malicious persons or persons;
  2. Acting on behalf of or in connection with any political organisation, requisition or destruction or damage by order of any government de-jure or de-facto or any public, municipal or local authority;
  3. Nuclear Reaction, Nuclear radiation or radioactive contamination;
  4. Willful act or willful negligence of the Insured or his representative;
  5. Cessation of work whether total or partial;
  6. Derangement of the Insured property not accompanied by damage otherwise covered by this policy;
  7. Loss of or damage to the property covered under this policy falling under the terms of the Maintenance Agreement;
  8. Loss or damage caused by any faults or defects existing at the time of commencement of the present insurance within the knowledge of the insured, or his representatives, whether such faults or defects were known to the Insurer or not;
  9. Loss or damage as a direct consequence of the continual influence of operation (e.g. wear and tear, cavitations, erosion, corrosion, incrustation) or of gradual deterioration due to atmospheric conditions;
  10. Any costs incurred in connection with the elimination of functional failures unless such failures were caused by an indemnifiable loss of or damage to the insured items;
  11. Any costs incurred in connection with the maintenance of the insured item, such exclusion also applying to parts exchanged in the course of such maintenance operations;
  12. Loss or damage for which the manufacturer or supplier of the insured item is responsible either by law or under contract;
  13. Loss of or damage to rented or hired equipment for which the owner is responsible either by law or under a lease and/or maintenance agreement;
  14. Consequential loss or liability of any kind or description;
  15. Aesthetic defects, such as scratches on painted polished or enameled surfaces unless such defects are affected by an indemnifiable loss or damage to the insured items; and
  16. Any unexplained disappearance of the Insured item.

4. General Conditions

Your cover under this Policy depends on Your meeting the following conditions:

  1. You must meet all of the Insurer’s terms and conditions. This applies to the terms and conditions set out herein and any others which the Insurer changes or adds to this Policy at a later date. Any change or addition by the Insurer shall be intimated to You and shall become applicable to You from the date of such intimation.
  2. You must provide the Insurer and/or the Policyholder with full and accurate information in connection with Your Policy.
  3. You shall immediately notify the nearest police station giving full particulars of the Mobile Loss, which in any case should be done within twenty-four (24) hours of the Mobile Loss.
  4. You must intimate the Mobile Loss to the Policyholder by telephone/e-mail, immediately after you have discovered the Mobile Loss but not later than twenty-four (24) hours of discovering the Mobile Loss.
  5. You must do all that You reasonably can to avoid making a Claim and keep your Claims as low as possible.
  6. You must provide the following documents while making a Claim:

    In case of Theft:

    a. Completed Claim form in English/Hindi, specifying the cause of Mobile Loss;
    b. Attested copy of the FIR to the Police (or stamped Police Daily Diary Entry whichever is applicable) in regional language and translated in English/Hindi;
    c. Purchase invoice of the Equipment (Mobile Phone or Tablet) in respect of which Claim is preferred;
    d. Letter of subrogation on Rs.100 stamp paper;
    e. Statement giving full facts and details of Equipment (Mobile Phone or Tablet) lost;
    f. Cancelled cheque (for Bank details); and
    g. Photo identity proof.

    In case of Accidental Damage:

    a. Completed Claim form in English/Hindi, specifying the cause of Mobile Loss;
    b. Attested copy of the FIR to the Police (or stamped Police Daily Diary Entry whichever is applicable) in regional language and translated in English/Hindi;
    c. Purchase invoice of the Equipment (Mobile Phone or Tablet) in respect of which Claim is preferred;
    d. Letter of subrogation on Rs.100 stamp paper;
    e. Statement giving full facts and details of Equipment (Mobile Phone or Tablet) lost;
    f. Cancelled cheque (for Bank details); and
    g. Photo identity proof.

  7. You must be over the age of eighteen (18) years and must be a resident of India.
  8. You shall not transfer, assign or otherwise convey Your respective rights and duties under the Policy to any other person.
  9. Renewal of this Policy is solely at the discretion of the Insurer.

5. Claims

If You need to make a Claim for loss incurred due to Mobile Loss under the Policy, please call the Policyholder on 1860-258-3030 (between 11 am – 9pm, Monday – Sunday)The Policyholder will then send You a Claim form to fill in and return to the Policyholder. Your Claim documents under the Policy must be received by the Insurer within forty five (45) days of the date of Mobile Loss and this is a condition precedent for admissibility of the claim. Please remember to include all the documents that the Insurer asks for, including Stamped Daily Diary Entry, FIR (if applicable), or local police report if the Mobile Loss occurs abroad. The Insurer will not be able to process Your Claim until the Insurer has received the necessary Claim documents. If the Insurer has received all the Claim documents that the Insurer needs, the Insurer shall aim to process the Claims within Fifteen (15) days counted from the date of receipt of all the Claim documents/Consent from the Insured and you may note that claims shall be processed as per the terms and conditions. Insurer may at any time, before the settlement of a Claim, appoint any external agency to verify your Claim, in which case, the Claim shall be settled within Fifteen (15) days after the receipt of report of the external agency/ Consent from the Insured .

6. Other Insurance

If, at the time of any Claim, there is, or but for the existence of this Policy, would be any other policy of indemnity or insurance in favour of or effected by or on behalf of You that would be applicable to any Claim, then the Insurer shall not be liable to pay or contribute more than its rateable proportion of any loss or damage.

7. Cancelling this Agreement

The Insurer and/or the Policyholder will cancel Your Policy if You have at any time:

  1. given false or incomplete information to the Insurer and/or the Policyholder; or
  2. agreed to help anyone try to take money from the Insurer dishonestly; or
  3. You have ceased to be a customer of the Policyholder; or
  4. failed to meet the terms and conditions of this Policy, or to act openly and honestly towards the Insurer.

8. Dishonest Claims

If You make a Claim which is in any way dishonest or false, the Insurer will refuse to make payment of any benefit under the Policy. If You receive a benefit under the Policy and the Insurer later discovers that Your Claim was dishonest or false, the Insurer and/or the Policyholder will take steps to recover from You the payment(s) made by the Insurer.

9. Governing Law

This Policy is governed by and must be interpreted in line with the laws of the Republic of India. You, the Policyholder and the Insurer agree that all disputes regarding this Policy will be settled only in Indian courts.

10. Role of the Policyholder

The Policyholder will merely act as an administrator in respect of the Policy. This shall give You one point of contact and will enable the Insurer to deal with Your Claim or query quickly and concisely.

The role of the Policyholder in discharging its obligations hereunder shall be that of a mere facilitator, and the Policyholder is not and shall not be liable to You for any Claim, loss, damage, or compensation caused in relation to or arising from or in connection with the Policy.

11. Complaints

If at any time You want to tell the Policyholder about a problem with Your Policy, please call the Policyholder on 18004194000 or You can write to the Complaints Manager at:

CPP Assistance Services (Pvt) Ltd P O Box No 826, Kalkaji Post Office, New Delhi - 110019

The Policyholder will make best efforts to answer Your query within five (5) working days. If the Policyholder has not replied to Your complaint by then, the Policyholder will send You an acknowledgement letter to keep You informed of progress.

If You are not happy with the reply of the Policyholder as regards the Policy, You can contact the Insurer at HDFC ERGO Customer Contact Centre:

Toll Free Helpline: 1-800-2700-700 from MTNL/BSNL phone or Dial 022-6638-4800 (Local/STD Charges apply)

For full details of Insurance benefits and terms and conditions and exclusions, please refer to the Policy Terms and Conditions and Schedule issued by the Insurer. You may contact the Policyholder or the Insurer in this regard.

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