SBI Card

Protect yourself before its too late!

Unlimited vHealth by Aetna

Entertainment now has a new address

Roadside Assistance to ensure you are never stranded on road

Exclusively for SBI Cardholders Others,Apply Now for an SBI Card

One Free Call To Block All Lost Cards

Lost card reporting: No matter where you are, one call to our 24 hour helpline will ensure that all your lost cards are blocked. We will call all your issuers and notify them to cancel the cards you reported as lost.

Emergency Travel And Hotel Assistance

Lost card reporting: No matter where you are, one call to our 24 hour helpline will ensure that all your lost cards are blocked. We will call all your issuers and notify them to cancel the cards you reported as lost.

When travelling within India or abroad, if your cards go missing, we help you:

Pay your hotel bills: In case you are not in a position to pay having lost your cards, we will facilitate payment of your hotel bill anywhere in the world, so that your trip continues and you live worry free. Hotel bills are covered up to Rs. 160,000 abroad and up to Rs. 80,000 in India.

Replacement travel tickets: In case you lose your travel tickets along with your cards, we ensure that you are not left stranded away from home, by providing replacement travel tickets anywhere in the world, so that you can return home safely and worry free. Travel tickets are covered up to Rs. 160,000 abroad and up to Rs. 80,000 in India.

Emergency Cash Advance

To ensure that you are able to continue your work, even if your cash is lost or stolen along with your cards, we will facilitate an emergency cash advance of up to Rs. 20,000. Cash advance is provided within India only.

The emergency assistance is advanced interest free and is to be re-paid within 28 days.

Banking Protection With F-Secure Internet Security

Your membership now provides a 1-year subscription of F-Secure Internet Security which provides comprehensive protection while surfing, shopping, banking and using social media on your laptop or PC. Your net-banking and online e-commerce transactions are protected by an additional layer of security with the Banking Protection feature. F-Secure also protects your children against harmful, unsavory websites and keeps your private information and credentials concealed

Unlimited vHealth by Aetna

This benefit offers on demand access to qualified doctors with unlimited consultation. One can consult with in-house doctors by video or by voice call and avail teleconsultation for treatment of any illnesses, advice on alternative treatment options and interpretation of diagnostic reports.

Music Subscription

Get a 12-months subscription to Gaana Plus and listen to your favorite music Ad free on your favorite devices.

ZEE5 All Access Annual Subscription

This Product comes with a 12 month LIVE TV Subscription, which allows You to watch TV Shows, Originals, Movies, Music and News and much more, on a device of Your choice. This service is provided by ZEE.

Roadside Assistance

Your Card Protection membership offers you roadside assistance service for your car/bike, including services such as vehicle towing, flat – tyre support, battery jumpstart, fuel delivery among others. These services are available in 400+ cities across India, within 75 km from city center.

Credit Health Report

Get a detailed analysis of your current credit score and history with Credit Health Report, provided by Credit Mantri. The CHR provides you with actionable insights to improve/ maintain your credit health by helping you understand the credit Information Report issued by Bureaus.

Free Replacement Of Lost PAN Card

PAN Cards are nowadays carried everywhere and serve as an important KYC role. They are often lost with the wallet. To ensure that you are able to live worry-free, we will help replace your lost PAN Card free of cost.

Complimentary Fraud Protection including Mobile Wallet Protection*

You will be enrolled into a complimentary add – on benefit of fraud protection within 7 days of your membership start date under the group policy taken by us for our customers, which ensures protection of your cards (up to 30 days prior to loss report) against frauds such as PIN Based, online, phishing, tele-phishing and transactions where OTP is not required (if card if lost/stolen) for up to Rs. 300,000. Your mobile wallets are also protected against frauds for up to Rs. 100,000 (if there is a simultaneous physical loss of device).

*You will enrolled into complimentary fraud protection benefit within seven (7) days of your membership start date. Fraud protection cover is provided by an Indian General Insurance Company registered with IRDAI under the group insurance policy for CPP members. Please refer to group policy terms & conditions for more details.

Others

  • Reminder sticker: The reminder sticker reminds you of our contact details and can be stuck at convenient locations such as your car, laptop, fridge, etc.
  • Call-return facility: In case you want us to connect with you, you can send a text message CPP to 56767 and we will call you at the earliest.
  • Valuable document registration: If your passport is lost or stolen while you are abroad, we will help you with the notifications that you need to make and provide you with such contact details which are necessary for getting a new passport issued. If you register the details of your valuable documents with us such as driving licence, insurance certificates etc, we will hold these details safe, should you ever need to provide these details when the originals are not at hand.
  • CPP Case officer: We know it can be frustrating to call a helpline and explain your situation to different customer service agents each time. You can now avail the services of our designated Case Officer (CO), who will take comprehensive care of your case related to card blocking, emergency assistance, fraud claim etc.

FAQs

Why should I buy a CPP Card Protection membership?

When you realize that your wallet is missing, it's a race against time to have all your cards blocked immediately. With CPP Card Protection, all it takes is one call to our customer service team and they will contact your card issuers to have your cards blocked within a few minutes. So no matter where you are in the world, we will take care of it for you. You can call on the dedicated helpline no. 1800-419-4000 (Toll-free) or 6000-4000 (Prefix STD Code of your city)

What does my membership cover?

A summary of the benefits you are entitled to is as follows:

  • One free call to block all your cards
  • 24 hour toll free helpline
  • Worldwide cover
  • Emergency travel & cash assistance
  • Valuable document registration
  • Lost PAN card replacement
  • Lost phone (SIM blocking) & IMEI registration
  • Online & Device Security
  • Credit Health Report
  • Roadside Assistance
  • ZEE5 All Access Annual Subscription
  • Gaana Plus (Gaana Plus not applicable in Classic +)
  • Unlimited vHealth by Aetna
  • Complimentary Fraud protection that ensures coverage from fraud that may take place on your cards due to loss/theft, skimming, counterfeiting, online usage, phishing and PIN based fraud

The details are contained in the membership guide and terms and conditions which come with your welcome pack.

How can I enquire more about the Card Protection membership?

You can enquire about your Card Protection membership through the following ways:

What is a welcome pack? By when will I receive it?

The welcome pack outlines all the details of your membership and contains the following:

  • Benefit Guide: Explains all the key benefits of your membership.
  • Product MITC & T&Cs: The most important terms & conditions of your membership condensed for your reference, detailed terms & conditions of your membership
  • Registration Form: Register your cards and other valuable documents with us
  • Reminder Stickers: To help you remember CPP helpline numbers in case of any emergency

Once you have applied for the CPP Card Protection membership we send a welcome pack to your registered address which you should receive within 14 working days of purchasing the membership.

How long is my membership active?

Your membership is active for one year from the membership set-up date

How do I renew my membership?

At the end of the membership period (which is 1 year), we will automatically renew your membership by collecting payment from the original payment method advised by you. We will send you a reminder 45 days prior to your renewal date advising you that your membership is due for renewal

Can I cancel my membership anytime?

Yes, you can cancel your membership anytime during your membership period by writing to CPP at feedback@cppindia.com or calling them on our 24-hour helpline number. However, you are eligible for a full refund if you cancel within 30 days of membership set-up date and no claims have been made by you within that period.

Why do I need to register my card details?

By registering your card and valuable documents details with us, we will be able to help you swiftly in case of any emergencies. But this is not a mandatory option. You can also share your card details at the time you want to block them.

How do I register my card details?

There are 2 options for registering your card and valuable documents details:

Mail

You can send us the completed registration form, provided to you in your welcome pack at the following address:

CPP Assistance Services Pvt. Ltd.
PO Box No. 826,
Kalkaji Post Office
New Delhi - 110019

Phone

You can call us on 1800-419-4000 (toll-free) or 6000-4000 (Prefix city STD code)

If I lose my cards, how do I report the loss?

As soon as you have discovered the loss of cards, please call our 24-hour helpline on 1800-419-4000. We will then contact your card issuers immediately to cancel your cards

If I am abroad and I find that my wallet, travel tickets and passport have been stolen, what should I do?

When you discover that these items are missing, immediately call our 24-hour helpline on 1800-419-4000. We will immediately cancel your lost cards by contacting your card issuers. We will also assist in the re-issuing of travel tickets so that you may return home. ETA claimed amount (Emergency travel assistance) needs to be returned within 28 days.

How can I pay for my hotel expenses?

You should inform us that you would like assistance with the hotel payment. We will then liaise with the hotel and advance the expenses to pay the hotel directly. ETA claimed amount (Emergency travel assistance) needs to be returned within 28 days.

How do I make a claim?

If you need to make a claim, please call us on our 24-hour helpline numbers. We will send you a claim form which needs to be completed and returned to us with the following original documents for processing:

  • Credit Card or Bank account statement
  • Subrogation Bond
  • FIR copy

Is there any time period limitation for submitting a claim?

All claims must be received within 30 days from the date of reporting card loss. Please remember to include all the documents that we ask for, including original receipts (not photocopies) for any expenses claimed for. In Absence of these, we will not be able to process your claim until we have received them.

What is F-Secure Internet Security and how can use the application?

F-Secure Internet Security is a powerful anti-virus that protects your laptop/PC against malware, hackers and enables secure net banking through it's Banking Protection feature. What's more, its Parental Control feature creates a safe surfing environment for children. Follow the step to download and install F-Secure Internet Security:

  • Click the DOWNLOAD button on the screen to start the download of the F-Secure
  • Internet Security on your laptop/PC
  • Please launch the installer (by double clicking it) and follow instructions on screen
  • Enter the unique license key when prompted
  • Restart your PC/laptop and enjoy comprehensive internet security with F-Secure Internet Security!

What is Roadside Assistance?

If there is a breakdown of Your Registered Vehicle and you require our assistance Service in relation to Your Registered Vehicle, we will liaise with who is our third party service provider and facilitate the services within 75kms radius from city center in 400+ locations.

What is ZEE5 All Access Annual Subscription and how to use the application?

ZEE5 All Access Annual Subscription is a 12-month Live TV Subscription which allows You to watch TV Shows, Originals, Movies, Music and News and much more, on a device of Your choice!

  • Go to www.ZEE5.com on your Android/iOS smart device web browser
  • Click on the 3 bar icon on the right hand corner of the ZEE5 homepage (next to the search menu)
  • Scroll down, click on the 'Have a prepaid code?' tab
  • Enter the coupon code provided, click on Apply and then click on Continue
  • Enter your Mobile Number or Email ID and Proceed
  • Verify using the One-Time Password (OTP) option or Enter Password
  • Your One Year ZEE5 membership is now active!
  • Download the ZEE5 App on your smartphone and Login
  • Enjoy your 12 months ZEE5 All Access Annual Subscription!

Note: Please use the promo code within 90 days of receipt.

What is Credit Health Report by Creditmantri and how can I get it?

Get a detailed analysis of your current credit score and history with Credit Health Report, provided by Credit Mantri. The CHR provides you with actionable insights to improve/ maintain your credit health by helping you understand the Credit Information Report issued by bureaus.

  • For deriving this benefit, you are provided with a unique CreditMantri CHR Coupon Code in the Welcome Pack.
  • The Coupon Code provided is valid only for a period of twelve (12) months from the date of issue and can be redeemed once from CreditMantri
  • You will get a detailed Credit Health Report immediately when you use the coupon code and for every month for the next 11 months.

What is Gaana Plus subscription & how do I use it?

You will be provided with Gaana Plus subscription pack offered by Gaana which will enable You to listen & download music on the Gaana Application. Enjoy streaming songs, song downloads - an Ad Free experience.

  • For deriving this benefit, You are provided with a unique Gaana Plus redemption code in the Pack
  • The redemption code is valid for a period of 3 months from the date of purchase of Membership.

(Gaana Plus feature not applicable/available in Classic+ Plan)

What is vHealth by Aetna & how do I use it?

vHealth by Aetna offers on demand access to qualified doctors with unlimited consultation.

  • One can consult with in-house doctors by video or by voice call and avail teleconsultation for treatment of any illnesses, advice on alternative treatment options and interpretation of diagnostic reports.
  • To avail this service, You will need to call IHO help desk number 18001034466 between 8 AM to 8 PM (available all days except national holidays).
  • A Tele-medicine advisor at IHO will speak to You and accordingly will connect with the IHO’s team of doctors. You must be at least 18 years of age to utilize this service.
  • Applicability - (Customer to Call IHO to register the additional members)
    • In Classic + : Only Primary Member
    • In Premium + : Primary + Spouse
    • In Platinum + : Primary + Spouse + 2 Kids or 2 Parents of the Primary Member

What is Complimentary Fraud Protection & Mobile Wallet Protection?

You will be enrolled into a complimentary add-on benefit of fraud protection within 7 days of your membership start date under the group policy of our customers, which ensures protection of your cards (up to 30 days prior to loss report) against frauds such as PIN based, online, phishing, telephishing and transactions where OTP is not required (if card is lost/stolen) for up to Rs. 300,000.

Your mobile wallets are also protected against frauds for up to Rs. 100,000 (if there is a simultaneous physical loss of device).

Most Important Terms & Conditions (MITC) for your Card Protection Membership

The Most Important Terms and Conditions (MITC) of your membership are listed below. Please refer to the Main Terms and Conditions which set out the terms of your Agreement with CPP

General

  • The Card Protection Service is provided by CPP Assistance Services Private Limited, whose corporate office address is at Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42, Gurgaon – 122002, Haryana, India (CPP) in conjunction with its third party suppliers/service providers.
  • You must provide us with full and accurate information in connection with your Card Protection Membership and Services. In case you provide false or materially incomplete information or commit a material breach of the main terms & conditions of the membership, we may cancel your membership
  • Advance payment of the Fees is the essence of the commencement (or renewal) of the Membership and the Services to be provided to You under the Agreement.
  • The Card Fraud Insurance Cover is provided as an add-on complementary benefit under the Group Insurance Policy taken from an Indian insurance company (insurer). Please refer to the Group Insurance Policy Terms and Conditions for more details.
  • Any change or new addition to your membership and services shall be intimated to you at least 45 days in advance and such changes shall become applicable from the date of intimation. However, it is clarified that the features of F-Secure Internet Security, CreditMantri Credit Health Report (CHR), EAI, IHO, Gaana, ZEE5; where CPP is acting as facilitator, may be added, modified, or replaced during the Period of Agreement without this advance notice period of forty-five (45) days.
  • CPP reserves the right to revise the Membership Fee at any point of time but it will not change for your membership until the next Renewal Date.
  • You can cancel your membership anytime during the membership period. You will be refunded the membership fee as per the following refund grid

    o Within 30 days: 100% refund
    o Between 31 and 182 days: 50% refund
    o Between 183 and 272 days: Refund on a Pro Rata basis
    o After 272 days: Nil refund

  • The terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India
  • You can contact us through the following media in case you have any queries about these terms and conditions of your membership,
  • E-mail: feedback@cppindia.com, Telephone: 1800-419-4000 (Toll-free) +91 921244 4000, 6000 4000 (please prefix city STD code)

Renewal

  • Your Membership begins on the start date and continues for the period up to the renewal date as mentioned in the welcome letter
  • We will renew your membership on the renewal date by charging your Pay Card/ Account as provided by you unless you contact us before that date and ask us not to renew. A letter informing about the renewal of the membership will be sent to your registered postal address forty-five (45) days in advance of the renewal date.

Service Related

  • You must report lost or stolen cards to us by telephone within twenty-four (24) hours of discovering loss of cards
  • Any advance made to you under the Section A of the Main Terms & Conditions, shall be interest free and repayable by you to EAI within twenty-eight (28) days of the advance being made. In the event of the advance not being repaid then reasonable steps which may include legal steps, will be taken to recover the advance.
  • If you request for the assistance services set out at A1, A2 and A3 of the Main Terms & Conditions, then you consent to us making such enquiries from such persons and/ or organizations as are necessary to assess the claim that you are making.
  • In case you have not shared the details of a particular card with us and request the same to be blocked, CPP will attempt to block that card with the help of other details provided by you on a best effort basis.
  • Services set out in sections A1, A2 and A3 of the Main Terms & Conditions shall be provided only at the sole discretion of CPP, however, every effort will be made to provide you with emergency assistance in line with the terms and conditions set out in these sections. At the time of Your request for Service, We may ask You to provide evidences for Your need of emergency assistance and in the absence of which Your request for Emergency Assistance may be rejected by Us. There may also be times when it will not be possible to arrange for the transfer of funds to some countries or remote geographical locations or due to events or conditions that are out of our control (i.e. political instability, regulatory restrictions, war, natural disaster, etc.) and for which CPP cannot be held liable.
  • Services set out in Section A2 and A6 of the Main Terms & Conditions will not be available Abroad and within India, this service will be available only in the cities under our coverage network. A current list of cities under our coverage network is available on our website in.cppgroup.com.
  • You will be offered a Credit Health Report (CHR) in a specified format provided by CreditMantri, a third party service provider which whom We have tied up, relating to Your credit and financial information inter-alia containing detailed analysis of Your current Credit Score and its history with actionable insights to improve / maintain Your Credit Score and Health. It is hereby clarified that CreditMantri will always remain responsible and liable for any services / claims arising from the use of Credit Health Report. You will be governed by the specific Terms and Conditions of CreditMantri as applicable to you at the time of usage of Coupon Code for CHR. Our role in relation to this service provided to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of this service. For other conditions and limitations relating to this Service, please refer to Section A4 of the detailed Terms & Conditions.
  • You will be offered a comprehensive F-Secure internet security solution for Your Computer (Laptop / Desktop), powered and owned by F-Secure, a third party supplier/service provider which You must download on Your Computer / Equipment and provide the information required to install and run the F-Secure application failing which You may not be able to get the services listed under Section A5 of the Main Terms and Conditions. It is hereby clarified that F-Secure Internet Security is the property of F-Secure and F-Secure will always remain responsible and liable for any services / claims arising from the use of F-Secure Internet Security by You. You are governed by and must comply with the specific License Agreement and terms and conditions (EULA) of F-Secure as applicable to You. Our role in relation to distribution of F-Secure Internet Security to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of F-Secure Internet Security. For other conditions and limitations relating to this Service, please refer to Section A5 of the Main Terms & Conditions.
  • You will offered a Roadside Assistance for any one of Your vehicles (Car or Bike) for which we will liaison with Europ Assistance India Private Limited who is our third party supplier/service provider and will facilitate the services specified in Section A6 of the Main Terms & Conditions. However if the registered car is over the age of 8 years or registered two-wheeler is over the age of 5 years, the assistance stipulated in A6.1 – A6.4 (inclusive) will not be provided. For other conditions and limitations relating to this Service, please refer to Section A6 of the Main Terms & Conditions.

Following are some key Terms and Conditions for the Services offered under Section A7:

  • These are Health related Services provisioned by Our third party service provider (IHO) at certain locations.
  • CPP's role here shall be limited to that of a mere facilitator, and CPP shall not in any manner be liable to the customers for any loss, damage, or compensation in relation to or arising from its use. Services under section A7 are owned and/or facilitated by IHO, IHO will be responsible and liable for any claims arising from the use of IHO products & Services by You. You expressly represent and warrant that you will not use these Services if you do not understand, agree to become a party to, and abide by all of the Terms of Use. Please refer to detailed Terms and Conditions on IHO’s website https://vhealth.io and its terms of use at https://vhealth.io/terms
  • Note that some of the services under sections A7 may not be available on Sundays and National Holidays, You will need to contact IHO’s helpdesk at 1800 103 4466 to confirm.
  • To offer these services, IHO may have to collect your identifiable health information including physical, physiological and mental health condition, and medical records and history as part of IHO’s virtual health services. The use of your sensitive personal information which includes your health information will be governed IHO’s Privacy Policy and Terms of Use which you confirm you have read and understood on IHO’s website https://vhealth.io.
  • It is hereby declared that neither CPP nor IHO is not a merchant, manufacturer, or provider of medical services, save for the provision of virtual health (“tele/video consultation”) services. We or IHO makes no express or implied representations or warranties about the description, quality, fitness for any particular purpose, productiveness, or any other matter in relation to Services and disclaims any implied warranties, including, but not limited to, warranties or implied warranties of merchantability or fitness for a particular purpose or use or non-infringement. In addition to this CPP or IHO also does not authorize anyone to make any warranty on Our or IHO’s behalf.
  • All Services offered under this membership are provided on “As Is” and “As Available” basis and may be subject to certain limitations. Consequently in no event shall CPP or its third party service providers be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost business/revenue/profit/goodwill or damages arising from your use or unavailability of these Services and/or any other the services offered to you by Us or our third party service providers in any manner whether or not We or our third party service providers have been warned of the possibility of such damages or could have reasonably foreseen such damages. For other conditions and limitations relating to this Service, please refer to Section A7 of the Main Terms & Conditions.
  • CPP reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any component of, or term relating to, the Services offered under this membership or any voucher issued to you by CPP or its third party service providers and update information from time to time.
  • You will be provided with Gaana Plus subscription pack offered by Gaana which will enable You to listen & download music on the Gaana Application. This subscription is issued and governed by the terms & conditions of Gaana, as may be amended from time to time. For detailed terms & conditions, please visit https://gaana.com/terms.html. Our role in relation to Gaana Plus subscription shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use. For other terms and conditions relating to this Service, please refer to Section A8 of the Main Terms & Conditions.
  • You will be provided with ZEE5 All Access Annual subscription pack offered by ZEE which will enable you to watch ZEE’s Live TV channels, exclusive originals, blockbuster movies, TV Shows, Music and much more. This subscription is issued and governed by the terms & conditions of ZEE5, as may be amended from time to time. For detailed terms & conditions, please visit https://www.ZEE5.com/termsofuse. Our role in relation to ZEE5 shall be limited to that of a mere facilitator, and We shall not in any manner be liable to you for any loss, damage or compensation in relation to or arising from its use. For other terms and conditions relating to this Service, please refer to Section A9 of the Main Terms & Conditions.
  • You hereby expressly accord your consent allowing CPP to collect all the required data/information including any sensitive personal data or information from you to service you and to transfer/utilize your personal information with our approved suppliers/service providers including our group companies for the purpose of sending correspondence to you and providing some of the features of the membership to you. Please refer to detailed Data Protection Notice in the Main Terms & Conditions.

Agreement and Terms & Conditions for Your Card Protection Membership


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