Why should I buy a CPP Card Protection membership?
When you realize that your wallet is missing, it's a race against time to have all your cards blocked immediately. With CPP Card Protection, all it takes is one call to our customer service team and they will contact your card issuers to have your cards blocked within a few minutes. So no matter where you are in the world, we will take care of it for you. You can call on the dedicated helpline no. 1800-419-4000 (Toll-free) or 6000-4000 (Prefix STD Code of your city)
What does my membership cover?
A summary of the benefits you are entitled to is as follows:
- One free call to block all your cards
- 24 hour toll free helpline
- Worldwide cover
- Emergency travel & cash assistance
- Valuable document registration
- Lost PAN card replacement
- Lost phone (SIM blocking) & IMEI registration
- Online & Device Security
- Credit Health Report
- Roadside Assistance
- ZEE5 All Access Annual Subscription
- Gaana Plus (Gaana Plus not applicable in Classic +)
- Unlimited vHealth by Aetna
- Complimentary Fraud protection that ensures coverage from fraud that may take place on your cards due to loss/theft, skimming, counterfeiting, online usage, phishing and PIN based fraud
The details are contained in the membership guide and terms and conditions which come with your welcome pack.
How can I enquire more about the Card Protection membership?
You can enquire about your Card Protection membership through the following ways:
What is a welcome pack? By when will I receive it?
The welcome pack outlines all the details of your membership and contains the following:
- Benefit Guide: Explains all the key benefits of your membership.
- Product MITC & T&Cs: The most important terms & conditions of your membership condensed for your reference, detailed terms & conditions of your membership
- Registration Form: Register your cards and other valuable documents with us
- Reminder Stickers: To help you remember CPP helpline numbers in case of any emergency
Once you have applied for the CPP Card Protection membership we send a welcome pack to your registered address which you should receive within 14 working days of purchasing the membership.
How long is my membership active?
Your membership is active for one year from the membership set-up date
How do I renew my membership?
At the end of the membership period (which is 1 year), we will automatically renew your membership by collecting payment from the original payment method advised by you. We will send you a reminder 45 days prior to your renewal date advising you that your membership is due for renewal
Can I cancel my membership anytime?
Yes, you can cancel your membership anytime during your membership period by writing to CPP at email@example.com or calling them on our 24-hour helpline number. However, you are eligible for a full refund if you cancel within 30 days of membership set-up date and no claims have been made by you within that period.
Why do I need to register my card details?
By registering your card and valuable documents details with us, we will be able to help you swiftly in case of any emergencies. But this is not a mandatory option. You can also share your card details at the time you want to block them.
How do I register my card details?
There are 2 options for registering your card and valuable documents details:
You can send us the completed registration form, provided to you in your welcome pack at the following address:
CPP Assistance Services Pvt. Ltd.
PO Box No. 826,
Kalkaji Post Office
New Delhi - 110019
You can call us on 1800-419-4000 (toll-free) or 6000-4000 (Prefix city STD code)
If I lose my cards, how do I report the loss?
As soon as you have discovered the loss of cards, please call our 24-hour helpline on 1800-419-4000. We will then contact your card issuers immediately to cancel your cards
If I am abroad and I find that my wallet, travel tickets and passport have been stolen, what should I do?
When you discover that these items are missing, immediately call our 24-hour helpline on 1800-419-4000. We will immediately cancel your lost cards by contacting your card issuers. We will also assist in the re-issuing of travel tickets so that you may return home. ETA claimed amount (Emergency travel assistance) needs to be returned within 28 days.
How can I pay for my hotel expenses?
You should inform us that you would like assistance with the hotel payment. We will then liaise with the hotel and advance the expenses to pay the hotel directly. ETA claimed amount (Emergency travel assistance) needs to be returned within 28 days.
How do I make a claim?
If you need to make a claim, please call us on our 24-hour helpline numbers. We will send you a claim form which needs to be completed and returned to us with the following original documents for processing:
- Credit Card or Bank account statement
- Subrogation Bond
- FIR copy
Is there any time period limitation for submitting a claim?
All claims must be received within 30 days from the date of reporting card loss. Please remember to include all the documents that we ask for, including original receipts (not photocopies) for any expenses claimed for. In Absence of these, we will not be able to process your claim until we have received them.
What is F-Secure Internet Security and how can use the application?
F-Secure Internet Security is a powerful anti-virus that protects your laptop/PC against malware, hackers and enables secure net banking through it's Banking Protection feature. What's more, its Parental Control feature creates a safe surfing environment for children. Follow the step to download and install F-Secure Internet Security:
- Click the DOWNLOAD button on the screen to start the download of the F-Secure
- Internet Security on your laptop/PC
- Please launch the installer (by double clicking it) and follow instructions on screen
- Enter the unique license key when prompted
- Restart your PC/laptop and enjoy comprehensive internet security with F-Secure Internet Security!
What is Roadside Assistance?
If there is a breakdown of Your Registered Vehicle and you require our assistance Service in relation to Your Registered Vehicle, we will liaise with who is our third party service provider and facilitate the services within 75kms radius from city center in 400+ locations.
What is ZEE5 All Access Annual Subscription and how to use the application?
ZEE5 All Access Annual Subscription is a 12-month Live TV Subscription which allows You to watch TV Shows, Originals, Movies, Music and News and much more, on a device of Your choice!
- Go to www.ZEE5.com on your Android/iOS smart device web browser
- Click on the 3 bar icon on the right hand corner of the ZEE5 homepage (next to the search menu)
- Scroll down, click on the 'Have a prepaid code?' tab
- Enter the coupon code provided, click on Apply and then click on Continue
- Enter your Mobile Number or Email ID and Proceed
- Verify using the One-Time Password (OTP) option or Enter Password
- Your One Year ZEE5 membership is now active!
- Download the ZEE5 App on your smartphone and Login
- Enjoy your 12 months ZEE5 All Access Annual Subscription!
Note: Please use the promo code within 90 days of receipt.
What is Credit Health Report by Creditmantri and how can I get it?
Get a detailed analysis of your current credit score and history with Credit Health Report, provided by Credit Mantri. The CHR provides you with actionable insights to improve/ maintain your credit health by helping you understand the Credit Information Report issued by bureaus.
- For deriving this benefit, you are provided with a unique CreditMantri CHR Coupon Code in the Welcome Pack.
- The Coupon Code provided is valid only for a period of twelve (12) months from the date of issue and can be redeemed once from CreditMantri
- You will get a detailed Credit Health Report immediately when you use the coupon code and for every month for the next 11 months.
What is Gaana Plus subscription & how do I use it?
You will be provided with Gaana Plus subscription pack offered by Gaana which will enable You to listen & download music on the Gaana Application. Enjoy streaming songs, song downloads - an Ad Free experience.
- For deriving this benefit, You are provided with a unique Gaana Plus redemption code in the Pack
- The redemption code is valid for a period of 3 months from the date of purchase of Membership.
(Gaana Plus feature not applicable/available in Classic+ Plan)
What is vHealth by Aetna & how do I use it?
vHealth by Aetna offers on demand access to qualified doctors with unlimited consultation.
- One can consult with in-house doctors by video or by voice call and avail teleconsultation for treatment of any illnesses, advice on alternative treatment options and interpretation of diagnostic reports.
- To avail this service, You will need to call IHO help desk number 18001034466 between 8 AM to 8 PM (available all days except national holidays).
- A Tele-medicine advisor at IHO will speak to You and accordingly will connect with the IHO’s team of doctors. You must be at least 18 years of age to utilize this service.
- Applicability - (Customer to Call IHO to register the additional members)
- In Classic + : Only Primary Member
- In Premium + : Primary + Spouse
- In Platinum + : Primary + Spouse + 2 Kids or 2 Parents of the Primary Member
What is Complimentary Fraud Protection & Mobile Wallet Protection?
You will be enrolled into a complimentary add-on benefit of fraud protection within 7 days of your membership start date under the group policy of our customers, which ensures protection of your cards (up to 30 days prior to loss report) against frauds such as PIN based, online, phishing, telephishing and transactions where OTP is not required (if card is lost/stolen) for up to Rs. 300,000.
Your mobile wallets are also protected against frauds for up to Rs. 100,000 (if there is a simultaneous physical loss of device).