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Card Protection is India's first comprehensive service for use in the event of card loss, theft and related fraud. If you lose your cards (credit, debit, ATM), simply make one free call to our 24 hour Helpline, from anywhere in the world, and we will block your lost cards. You will not have to call your banks individually and would be free to continue living your life while we take care of your worries.

We will also help provide emergency travel, hotel and cash assistance to ensure you are not stranded after losing your cards, your wallet or your handbag and ensure that your life continues smoothly and you continue to be free of worries. You additionally get complimentary insurance cover against fraudulent spends due to loss/theft, counterfeiting, skimming, phishing, online frauds on your lost cards from 15 days before your loss report to stay protected.

To access earlier Card Protection variants, please click here


Protect all the cards in your wallet and your peace of mind

Prices Incl. of taxes

Classic Single plan

just 
Rs1399

Platinum Family plan

just 
Rs2185


Here is a detailed look at all the benefits offered by the Card Protection plan


Benefits

One free call to block all lost cardsMore info

Lost card reporting: No matter where you are, one call to our 24 hour helpline will ensure that all your lost cards are blocked. We will call all your issuers and notify them to cancel the cards you reported as lost.

Emergency travel and hotel assistanceMore info

When travelling within India or abroad, if your cards go missing, we help you:

Pay your hotel bills: In case you are not in a position to pay having lost your cards, we will facilitate payment of your hotel bill anywhere in the world, so that your trip continues and you live worry free.

Replacement travel tickets: In case you lose your travel tickets along with your cards, we ensure that you are not left stranded away from home, by providing replacement travel tickets anywhere in the world, so that you can return home safely and worry free.

Emergency cash advanceMore info

Emergency cash advance: To ensure that you are able to continue your work, even if your cash is lost or stolen along with your cards, we will facilitate an emergency cash advance of up to Rs 20,000 per membership only (within India only, valid with Premium and Platinum memberships only) and upto Rs. 5,000 only (within India only, valid with Classic membership only)

The emergency assistance is advanced interest free and is to be re-paid within 28 days.

Free replacement of lost PAN CardMore info

PAN Cards are nowadays carried everywhere and serve important KYC role. They are often lost with the wallet. To ensure that you are able to live free, we will help replace your lost PAN card free of cost.

Lost mobile phone reportingMore info

SIM blocking: We help with the notifications to block your lost SIM card, if your mobile phone is lost. We also help retain your mobile phone identifier (IMEI) number, which will be held safe, should you ever need to refer to it when your phone is not around or lost.

Complimentary Fraud ProtectionMore info

As part of the membership, you will be enrolled into a complimentary add-on benefit of fraud protection* within 7 days of your membership start date under the group policy taken by us for our customers. This benefit ensures that you are covered from any fraud that may take place on your cards due to loss/theft, skimming, counterfeiting, online usage, phishing and PIN based fraud. Your protection begins 15 days prior to your loss report for an amount up to Rs. 3,00,000 without any limit per card.

* Fraud protection cover is provided by HDFC ERGO General Insurance Company Limited

OthersMore info

Key fobs & reminder stickers: We will send them to you with your welcome pack. Please attach the key fobs to your keys rings, so that if they are ever lost, the finder can return them by calling us. Please attach the stickers to convenient places so that they also serve as reminders and help you reach our helpline in case of emergencies.

Valuable document registration: If your passport is lost or stolen while you are abroad, we will help you with the notifications that you need to make and provide you with such contact details which are necessary for getting a new passport issued. If you register the details of your valuable documents with us such as driving licence, insurance certificates, etc, we will hold these details safe, should you ever need to provide these details when the originals are not at hand.

Call-return facility: In case you want us to connect with you, you can send a text message CPP to 56767 and we will call you at the earliest

CPP Case Officer: We know it can be frustrating to call a helpline and explain your situation to different customer service agents each time.  You can now avail the services of our designated Case Officer (CO), who will take comprehensive care of your case related to card blocking, emergency assistance, fraud claim etc. 


FAQs

Why should I buy a CPP Card Protection membership?

When you realise that your wallet is missing, it's a race against time to have all your cards stopped immediately. With CPP Card Protection, all it takes is one free call to our customer service team and they will contact your card issuers to have your cards cancelled within minutes. So no matter where you are in the world, we will take care of it for you.

What does my membership cover?

A summary of the benefits you are entitled to is as follows:

  • One free call to block all your cards
  • 24 hour toll free helpline
  • World wide cover
  • Emergency travel & cash assistance
  • Complimentary Fraud protection that ensures coverage from fraud that may take place on your cards due to loss/theft, skimming, counterfeiting, online usage, phishing and PIN based fraud 
  • Valuable document registration
  • Lost card replacement assistance
  • Lost PAN card replacement
  • Lost phone (SIM blocking) & IMEI registration

The details are contained in the membership guide and terms and conditions which come with your welcome pack.

How can I purchase a Card Protection membership?

You can purchase a Card Protection membership online or buy calling us on 1800-419-4000 (toll-free) or 6000-4000 (Prefix city STD code)

How much does a CPP Card Protection membership cost?

Benefits in detail Classic Single Tier 6A Premium Joint Tier 3 Platinum Family Tier 5
Prices in Rs. (incl. of taxes) Single 1399 1848 2185

What is a welcome pack? By when will I recieve it?

The welcome pack outlines all the details of your membership and contains the following:

  • A confirmation letter outlining your membership details.
  • A registration form for you to register all your card details.
  • Terms and conditions of the membership.
  • A membership guide listing all the benefits you are entitled to.
  • Key fobs and reminder stickers which will help serve as reminders of CPP contact numbers

Once you have applied for the Card Protection membership we send a welcome pack to your registered address which you should receive within 14 working days of member

How long is my membership active?

Your membership is active for one year from the membership set-up date

How do I renew my membership?

At the end of the membership period (which is 1 year), we automatically renew your membership by collecting payment from the payment method advised by you. We send you a reminder 45 days prior to your renewal date advising you that your membership is due for renewal

Can I cancel my membership anytime?

Yes, you can cancel your membership anytime during your membership period by writing to us or calling us on our 24-hour helpline number. However, you are eligible for a full refund if you cancel within 30 days of membership set-up date and no claims have been made by you

Why do I need to register my card details?

By registering your card and valuable documents details with us, we will be able to help you swiftly in case of any emergencies

How do I register my card details?

There are 2 options for registering your card and valuable documents details:

Mail

You can send us the completed registration form, provided to you in your welcome pack at the following address:

CPP Assistance Services Pvt. Ltd.
PO Box No. 4337,
Kalkaji Post Office
New Delhi - 110019

Phone

You can call us on 1800-419-4000 (toll-free) or 6000-4000 (Prefix city STD code)

If I lose my cards, how do I report the loss?

As soon as you have discovered the loss of cards, please call our 24-hour helpline on 1800-419-4000 (toll-free) or 6000-4000 (Prefix city STD code). We will then contact your card issuers immediately to cancel your cards

If I am abroad and I find that my wallet, travel tickets and passport have been stolen, what should I do?

When you discover that these items are missing, immediately call our 24-hour helpline on 1800-419-4000 (toll-free) or 6000-4000 (Prefix city STD code). We will immediately cancel your lost cards by contacting your card issuers. We will then advise you how and where to receive a replacement passport. Finally, we will assist in the re-issuing of travel tickets so that you may return home.

How can I pay for my hotel expenses?

You should inform us that you would like assistance with the hotel payment. We will then liaise with the hotel and advance the expenses to pay the hotel directly.

How do I make a claim?

If you need to make a claim, please call us on our 24-hour helpline numbers. We will send you a claim form which needs to be completed and returned to us with the following original documents for processing:

  • Credit Card or Bank account statement
  • Subrogation Bond
  • FIR copy

Is there any time period limitation for submitting a claim?

All claims must be received within 30 days from the date of reporting card loss. Please remember to include all the documents that we ask for, including original receipts (not photocopies) for any expenses claimed for. If you do not, we will not be able to process your claim until we have received them.

 


Prices incl. of taxes

Card
Protection

Card
Protection

Card
Protection

Classic Single Premium Joint Platinium Family

Rs. 1399

Rs. 1848

Rs. 2185

Card Blocking

Single call to block lost cards

Emergency Travel Assistance

Emergency Cash in India (per membership) Rs. 5,000 Rs. 20,000
Emergency advance - hotels (abroad) Rs. 80,000 Rs. 160,000
Emergency advance - hotels (India) Rs. 40,000 Rs. 80,000
Replacement travel ticket advance (abroad) Rs. 80,000 Rs. 160,000
Replacement travel ticket advance (India) Rs. 40,000 Rs. 80,000
Limit per card No limit No limit No limit

Mobile benefits

IM & IMEI Registration Service

Lost phone reporting - SIM card blocking

Members

Number of members covered under membership

1 2 4
Member's description Primary Member Primary Member + Spouse Primary Member + Spouse + Parents

Complimentary Fraud Protection

Fraud Protection (against fraud due to loss/theft, counterfeiting, skimming, phishing, online)

Rs. 100,000 Rs. 300,000

Number of days covered prior to notification

15 15 15
Limit per card No limit No limit No limit

Other benefits

Tele Registration line
Reminder stickers/Key fobs
Valuable Document Registration
PAN Card replacement service
CPP Case Officer

Prices incl. of taxes

Card
Protection

Card
Protection

Card
Protection

Classic Single Premium Joint Platinium Family

Rs. 1399

Rs. 1848

Rs. 2185

Card Blocking

Single call to block lost cards

Emergency Travel Assistance

Emergency Cash in India (per membership) Rs. 5,000 Rs. 20,000
Emergency advance - hotels (abroad) Rs. 80,000 Rs. 160,000
Emergency advance - hotels (India) Rs. 40,000 Rs. 80,000
Replacement travel ticket advance (abroad) Rs. 80,000 Rs. 160,000
Replacement travel ticket advance (India) Rs. 40,000 Rs. 80,000
Limit per card No limit No limit No limit

Mobile benefits

IM & IMEI Registration Service

Lost phone reporting - SIM card blocking

Members

Number of members covered under membership

1 2 4
Member's description Primary Member Primary Member + Spouse Primary Member + Spouse + Parents

Complimentary Fraud Protection

Fraud Protection (against fraud due to loss/theft, counterfeiting, skimming, phishing, online)

Rs. 100,000 Rs. 300,000

Number of days covered prior to notification

15 15 15
Limit per card No limit No limit No limit

Other benefits

Tele Registration line
Reminder stickers/Key fobs
Valuable Document Registration
PAN Card replacement service
CPP Case Officer

Most Important Terms and Conditions

The Most Important Terms and Conditions (MITC) of your membership are listed below. Please refer to the Main Terms and Conditions which set out the terms of your contract with CPP.

  • General

    • The Card Protection service is provided by CPP Assistance Services Private Limited, whose corporate office address is 114-117, Radisson Suites, B-Block, Sushant Lok-I, Gurgaon – 122002, Haryana India in conjunction with its third party suppliers/service providers.
    • The Service is only available to residents of India who are over the age of eighteen (18).
    • You must provide us with full and accurate information in connection with your Card Protection Membership and Services. In case you provide false or materially incomplete information or commit a material breach of the main terms & conditions of the membership, we may cancel your membership
    • The Card Fraud Package policy is provided as an add-on complimentary benefit under the Group Insurance Policy taken by us for our customers from HDFC Ergo General Insurance Company. Please refer to the Group Insurance Policy Terms and Conditions for more details.
    • The Membership Fee may change from time to time but it will not change for your membership until the next Renewal Date.
    • You can cancel your membership anytime during the membership period. You will be refunded the membership fee as per the following:
      Within 30 days: 100% refund
      Between 31 and 180 days: 50% refund
      Between 181 and 270 days: Pro-rata basis reference to time
      Between 271 and 365 days: Nil
    • The terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India.
    • You can contact us through the following media in case you have any queries about these terms and conditions of your membership:

      E-mail: feedback@cppindia.com

      Telephone: 1800-419-4000 (Toll-free)| +91 921244 4000 | 6000 4000 (please prefix city STD code)

  • Renewal

    • Your Membership begins on the start date and continues for the period up to the renewal date as mentioned in the welcome letter
    • We will renew your membership on the renewal date unless you contact us before that date and ask us not to renew. A letter informing about the renewal of the membership will be sent to your registered postal address forty-five (45) days in advance of the renewal date.

  • Service Related

    • You must report lost or stolen cards to us by telephone within twenty-four (24) hours of discovering loss of cards
    • Any advance made to you under this Section A of the Main Terms & Conditions, shall be interest free and repayable by you to MakeMyTrip within twenty-eight (28) days of the advance being made. In the event of the advance not being repaid then reasonable steps will be taken to recover the advance.
    • If you request for the assistance services set out at A1, A2 and A3 of the Main Terms & Conditions, then you consent to us making such enquiries from such persons and/ or organizations as are necessary to assess the claim that you are making.
    • The limits related to Your Services have been set out in Section A of the Main Terms & Conditions.
    • In case you have not shared the details of a particular card with us and request the same to be blocked, CPP will attempt to block that card with the help of other details provided by you on a best effort basis.
    • Every effort will be made to provide you with emergency funds in line with the terms and conditions set out in sections A1, A2 and A3 of the Main Terms & Conditions. However, there may be times when it will not be possible to arrange for the transfer of funds to some geographical locations due to events or conditions that are out of our control (i.e. remoteness, political instability, regulatory restrictions, war, natural disaster, etc.) and for which CPP cannot be held liable.
    • You hereby expressly accord your consent allowing CPP to transfer/utilize your personal information with our approved suppliers/service providers including our group companies for the purpose of sending correspondence to you and providing some of the features of the membership to you. Please refer to detailed Data Protection Notice in the Main Terms & Conditions.

Terms & Conditions for Your Card Protection Membership – Classic (Single) / Premium (Joint) / Platinum (Family)

Please read this information carefully. It sets out terms and conditions of Your contract with CPP for the Card Protection service.

 

Definitions

Where the following words are used in these terms and conditions, they will have the meanings shown below:

 

Abroad – In a country other than India.
Agreement –These terms and conditions of the CPP Card Protection services product and any changes thereto.
Card – Your credit, debit, prepaid, cash and other similar cards.
Card Loss – Loss by You or theft from You of a Card.
CPP - CPP Assistance Services Private Limited, whose corporate office address is 114-117, Radisson Suites, B-Block, Sushant Lok-I, Gurgaon – 122002, Haryana India.
Family – Family to include Spouse and Parents, specifically named by the Member, entitled to use the Service
Fee – Means the amount of Rs. 1245/Rs. 1645/Rs. 1945, plus applicable taxes that You pay when You purchase or renew Your Membership. Membership which is shown in Your Welcome Pack or as agreed with You from time to time. CPP reserves the right to revise its Fee at any point of time.
Home – The place where You permanently reside; which You have given us as Your address.
Issuer – The issuers of the Cards.
Joint Member – Joint Member to include Spouse, specifically named by the Member, entitled to use the Service
MakeMyTrip - MakeMyTrip (India) Private Limited.
Member – The person who has purchased and is entitled to use the Service whose name appears in the Welcome Pack.
Membership - Your right to use the Service for each year for which You pay the Fee.
Pay Card/ Pay Account – The card or bank account from which the Fee will be collected.
Period of Agreement – The twelve (12) month period from the Start Date.
Renewal Date – The renewal date for Your Membership which is shown in Your Welcome Pack or which We agree with You from time to time.
Service – Shall have the meaning given to it in paragraph A below.
Start Date – The start date for Your Membership shown in Your Welcome Pack which We send to You.
We, us, our – CPP.
Welcome Pack - means the pack We send to You when You have purchased the Service containing these terms and conditions and other information relevant to the Service.
Year – A period of twelve (12) consecutive months.
You, Your – The Member.

 

The Card Protection service is provided by CPP Assistance Services Private Limited, whose corporate office address is 114-117, Radisson Suites, B-Block, Sushant Lok-I, Gurgaon – 122002, Haryana, India in conjunction with its third party suppliers/service providers.

Should You have any queries about these terms and conditions or Your Membership, You can contact us by email at feedback@cppindia.com or by telephoning us on 1800-419-4000 (Toll-free) or +91 921244 4000 or 6000 4000 (if calling from a mobile phone, please prefix Your city STD code) (lines open twenty-four (24) hours a day, seven (7) days a week). You can also write to us at the following address:

CPP Assistance Services (Pvt) Ltd
P O Box No 4337,
Kalkaji Post Office,
New Delhi - 110019

 

Card Protection


A: Assistance Services – what is provided?

- When You report a Card Loss to us, We will contact the Issuers and ask them to cancel the Card.

- If You request at the time of reporting Your Card Loss, the assistance services set out at A1, A2 and A3 may be available to You through MakeMyTrip, who has contracted with us, to provide You the assistance services set out at A1, A2 and A3 below. You consent to us making such enquiries from such persons and/ or organizations as are necessary to assess the claim that You are making.

- Any advance made to You under this Section A shall be interest free and repayable by You to MakeMyTrip within twenty-eight (28) days of the advance being made. In the event of the advance not being repaid then steps will be taken to recover the advance, the costs of which recovery may be added to the outstanding balance of the advance made.

A1: Advance of Emergency Hotel Bills

- If You are Abroad at the time of the Card Loss, We will facilitate through MakeMyTrip an advance direct to Your hotel to cover Your hotel bill up to Rs 80,000 (Classic Single Plan), Rs 120,000 per member (Premium Joint Plan), Rs. 160,000 (Platinum Family Plan).

- We will facilitate through MakeMyTrip an advance direct to Your hotel to cover Your hotel bill up to Rs 40,000 (Classic Single Plan), Rs 60,000 per member (Premium Joint Plan), Rs. 80,000 (Platinum Family Plan), if You suffer a Card Loss in India.

A2: Emergency Cash Advance

- If You and Your Joint/Family Member are in India at the time of the Card Loss, We will facilitate through MakeMyTrip an emergency cash advance for You and Your Joint/Family Member of up to Rs. 5,000 (Classic Single plan) or Rs 20,000 (Premium Joint Plan and Platinum Family plan) for basic living expenses and to help You reach Your home if some or part of Your cash is lost or stolen at the same time as the Card Loss per membership.

A3: Advance of Replacement Travel Tickets

- We will facilitate through MakeMyTrip replacement travel tickets against an advance for You of up to Rs 80,000 (Classic Single Plan), Rs 120,000 per member (Premium Joint Plan), Rs. 160,000 (Platinum Family Plan), so that You can return to the travel destination nearest to Your Home. We will do this if Your travel tickets have been lost or stolen at the same time as the Card Loss when You are Abroad.

- We will facilitate through MakeMyTrip replacement travel tickets against an advance for You of up to Rs 40,000 (Classic Single Plan), Rs 60,000 per member (Premium Joint Plan), Rs. 80,000 (Platinum Family Plan),, so that You can return to the travel destination nearest to Your Home. We will do this if Your travel tickets have been lost or stolen at the same time as the Card Loss whilst You are in India.

A4: Passport and driving licence

- If Your passport or driving licence is lost or stolen while You are Abroad, We will help You with the notifications that You need to make and provide You with such contact details as are necessary.

A5: Valuable document registration

- If You register the details of Your valuable documents with us (driving licence, share certificates, insurance policies etc), We will hold those details safe should You ever need to provide these details when the originals are not at hand.

A5: Valuable document registration

- If You register the details of Your valuable documents with us (driving licence, share certificates, insurance policies etc), We will hold those details safe should You ever need to provide these details when the originals are not at hand.

A6: Lost PAN card replacement service

- Should You lose Your PAN card We will help You to obtain a replacement PAN card free of cost. We will liaise with You to send us the necessary documents required for this to facilitate in replacement of Your PAN card.

A7: Lost mobile phone reporting service - SIM blocking

- If You lose Your mobile phone, We will help You with the notifications that You need to make to block Your SIM card.

A8: Mobile phone identifier (IMEI) registration service

- If You register Your mobile phone IMEI number with us, We will hold it safe should You ever need these details.

A9: Dedicated Case Officer

- If You need any assistance or have any queries on Your Card Protection Plan, We will assign You with a dedicated Case Officer to assist and service You. Please call us on the telephone number given in Your Welcome Pack.

A10: SMS service

- In case you want CPP to contact you, you can send a text message to CPP to 56767 and We will call you back at the earliest

 

Services A9 and A10 are available only for Premium and Platinum plan customers

 

B: General conditions

Please read this section carefully as it contains important information.

 

Eligibility

- The Service is only available to residents of India who are over the age of eighteen (18).

Term of Membership

- Your Membership is available to the person whose name appears in the Welcome Pack only and is non-transferable.

- You must provide us with full and accurate information in connection with Your request for the Card Protection services.

- Your Membership begins on the Start Date and continues for the period up to the Renewal Date in return for payment of the Fee.

- We will renew Your Membership on the Renewal Date unless You contact us before that date and ask us not to. We will send You a letter informing You of Your Renewal forty-five (45) days in advance of the Renewal Date.

- You must report lost or stolen Cards to us by telephone within twenty-four (24) hours of discovering the Card Loss.

- Any change or new addition to Your Service shall be intimated to You at least 45 days in advance and such change shall become applicable to You from the date of such intimation.

Limitations

- In the event of theft or loss of Cards, You have to immediately call us to report the loss of the Cards. In case You have not shared the details of a particular Card with us and request the same to be blocked, We shall attempt to block that Card with the help of other details provided by You on a best effort basis. In the event that Your input is required in the form of confidential personal information number (PIN) or a telephone identification number (TIN) (which cannot be disclosed to a third party), We will assist You by conferencing You on the telephone call with the Issuer in order for You to provide such PIN/TIN for authentication purposes.

- Every effort will be made to provide You with emergency funds in line with the terms and conditions set out in sections A1, A2 and A3 of this Agreement. However, there may be times when it will not be possible to arrange for the transfer of funds to some countries or remote geographical locations due to events or conditions that are out of our control (i.e. political instability, regularity restrictions, war or natural disaster) and for which We cannot be held liable. Note that services under Section A2 of this Agreement will not be available Abroad.

Payment

- You must pay the Fee on the due dates set out in Your Welcome Pack or which We agree with You from time to time.

- The Fee may change from time to time but it will not change for Your Membership until the next Renewal Date.

Cancelling Your Membership

- You have a right to cancel Your Membership within thirty (30) days of Your Start Date or Your Renewal Date. If You exercise this right to cancel then Your Membership will be cancelled immediately and any payment You have made refunded in full.

- After thirty (30) days the Membership may be cancelled by the Member at any time by giving at least fourteen (14) days written notice to us. You will be refunded the membership fee as per the following refund grid:

Within 30 days: 100% refund
Between 31 and 180 days: 50% refund
Between 181 and 270 days: Pro-rata basis reference to time
Between 271 and 365 days: Nil

 

 

 

 

- No refund of fee shall be due on cancellation under any circumstances if You have used any of the features of the Service or if the cancellation notice is provided nine (9) months after the Start Date.

- We will cancel Your Membership on written notice to You if:

    1. We do not receive payment of the Fee from You on the date it is due; and/or
    2. You have at any time:

i) given us false or materially incomplete information in relation to Your Membership; or
ii) committed a material breach of the terms and conditions of Your Membership.

Governing law

- These terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India. We and You agree that all the disputes regarding this Agreement will be settled only in Indian courts. You and We agree that terms and all other communications will be issued in English.

Complaints

- If at any time You want to tell us about a problem with Your Membership please call us on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (if calling from a mobile phone, please prefix Your city STD code) or You can write to the Complaints Manager at:

CPP Assistance Services (Pvt) Ltd
P O Box No 4337,
Kalkaji Post Office,
New Delhi - 110019

- We will do our best to answer Your query within five (5) working days. If We cannot reply to Your complaint by then, We will send You an acknowledgement letter to keep You informed of progress.

- If any issue which remains unresolved or unanswered for more than 5 days, You may escalate the matter to escalations@cppindia.com

- We assure You to revert to Your query within 48 hours of receipt of Your query.

Recording calls

- We record all telephone calls made to us. We do this to:

- provide a record of the instructions We have received from You;
- allow us to monitor quality standards;
- help us with staff training; and
- meet legal requirements.

- All communications and Membership documents will be in English unless otherwise agreed.

Your consent

- By entering into this Agreement You hereby expressly accord Your consent that for the better performance of this Agreement We may transfer Your data/information to any city within India or to a country outside India as mentioned herein. If We do transfer Your data within or outside India, We will make the appropriate checks to ensure that Your data is adequately protected.

- Remember that You have a right to see all the personal information We hold about You. If You would like to request this, please contact our Customer Services Team on 6000 4000. Please note that there will be a separate administration charge for the provision of this information.

Data Protection Notice

- We will use the information you provide to:

- manage Your Membership;
- collect Fees when due; and
- provide the Service to You.

- We will collect the Fee from the card/ bank account that You have informed us is the Pay Card / Pay Account.

- If You use a payment card to pay for the Service, We may ask the issuer of that card to tell us about changes in Your address and other personal and financial details so that We can update Your records. This may include, but is not limited to, asking for new card or account numbers and for information about changes to any of Your personal contact details (e.g. phone or fax numbers, or e-mail addresses).

- We may pass Your personal information to our approved suppliers/service providers including our group companies for the purpose of sending correspondence to You and providing some of the features of the Service to You. They may contact You by post, landline telephone or, if You have previously agreed, by email or mobile phone. By taking out Your Membership and by giving us Your address, phone number and email address, You agree that We and our approved suppliers/service providers may contact You using these methods, unless You have told us not to. If You do not want Your details to be used for these purposes, please let us know in writing at any time.

How We protect Your data

- We take data security very seriously and go to great lengths to ensure Your information is protected against unauthorised use of any kind. We have appropriate measures in place to safeguard the data We hold. Our Information Security Systems have been verified by accreditation in the form of our BS7799 certificate for Information Security Management.Our suppliers/service providers are vetted to ensure they comply with the necessary data protection protocol before they are approved.

- We are continually reviewing and updating our security procedures as new technologies become available. All areas of our website where personal information is collected are secure and will display the 'padlock' symbol for reassurance. Where information is transferred it shall be encrypted using the latest encryption technology commercially available.

- Please refer to our data privacy policy at our website www.cppindia.com for more details.

 

Who We may pass Your details to and how they would be used:

Updating Your records

- We may ask Your Issuer / bank to tell us about changes in Your contact details / details specifically related to the Services (subject to any disclosure contract in this regard that You may have with the Issuer) so We can update Your Membership records. This may include asking for updated or new Card numbers or bank account details and for information about changes to any personal contact details (e.g. telephone, mobile phone or fax numbers or email addresses).

Providing the Service

- If You ask us to report a lost Card, We will pass Your name and address and the details of the Card to the Issuer so that they can cancel it and provide a replacement. If You tell us that Your address has changed, We will pass Your new address details to Your Issuer / Bank so that they can update their records.

- When You take the Membership, We pass Your personal details to our approved suppliers to provide some of the services described in Section A. We will only pass to them the minimum amount of information required for them to be able to identify You, should You need these services. Our suppliers will pass Your information (such as Your name, contact details, etc.) to third parties to enable them to assist You only in instances when You require help from them.

- We may pass Your personal information to our approved fulfilment and courier vendors so that We can send correspondence to You and provide some of the features of the Service to You.

Marketing and Market Research

- To avoid contacting You unnecessarily about products or services You may already have, We will compare Your details with information on prospect files prepared by our business partners. When We do this We may need to tell our business partners/third party suppliers/service providers that You have subscribed for the Service or hold a product with us and disclose enough personal data to allow our business partners/third party suppliers/service providers to identify You on these files.

- We and our approved suppliers/service providers may also use Your personal information to contact You about goods and services that might interest You or invite You to take part in market research surveys. You may be contacted either by post, phone or e-mail for these purposes. If You would prefer this not to happen, please let us know when You register, or call us at any time if You change Your mind.

MakeMyTrip (India) Private Limited (MakeMyTrip)

- When You take out a subscription, We pass Your personal details to MakeMyTrip to provide the services described in Sections A1, A2 and A3. We will only pass to them the minimum amount of information required for them to be able to identify You, should You need these services. MakeMyTrip may pass Your information (such as Your name, contact details, etc.) to third parties to enable them to assist You only in instances when You require help from them.

Grievance regarding Data Protection issues

- If at any time You want to tell us about a problem, discrepancy or grievance regarding Your personal data/information/details or the processing thereof, please call our designated grievance officer Prachala Singh on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (if calling from a mobile phone, please prefix Your city STD code) or You can also write to our grievance officer at:

CPP Assistance Services (Pvt) Ltd
P O Box No 4337, 
Kalkaji Post Office,
New Delhi - 110019

- Our grievance officer will do his best to expeditiously redress any issues/grievance that You may have within a period of thirty (30) days from the date of receiving Your grievance.

 

CardSure Package Policy Terms and Conditions Classic Single / Premium Joint / Platinum Family plans

 

- The salient features of the scope of coverage of your add-on fraud protection cover for up to Rs. 100,000 (Classic Single Plan)/Rs. 200,000 (Premium Joint Plan)/ Rs. 300,000 (Platinum Family Plan) which begins 15 days prior to your loss report without any limit per card are as follows:

- Any loss or claim resulting from the Unauthorized Use of any Card, due to loss or theft of the Card, including Unauthorized Use of PIN through Card Terminals
- Any loss or claim arising out of unauthorized internet based transactions, using the authorized CVV (Card Verification Value Code) or the PIN (Personal Identification Number)
- Any loss or claims arising out of Unauthorized Use of Cards by skimming, counterfeiting, phishing, duplicate and compromised Cards

Specific Exclusions:

- Any loss or damage arising out of any Card transactions which have occurred after the loss or theft of Card has been reported to the Card Issuer

- Any loss reported by you to the Policyholder after twenty-four (24) hours of your discovering the Card Loss

- Losses sustained, directly or indirectly, from any forgery, fraudulent or dishonest acts committed by You in respect of the Card, with intent to defraud the Card Issuer or the Insurer

- Loss incurred due to gross negligence on your part

- Losses sustained by you for which the Card Issuer can be held liable (primarily where the bank is not in compliance with RBI stipulations, or in cases where banks are at fault, or where system faults or security breaches cause erroneous debits) to make good the loss incurred by you

 

* Fraud protection cover is provided by HDFC ERGO General Insurance Company Limited. Your protection shall be subject to the conditions and exclusions contained or otherwise expressed in the insurance policy to the extent not exceeding the sum insured for the entire policy period.



Terms & Conditions for Your Card Protection Membership - Classic (Single) / Premium (Joint / Platinum (Family)

Please read this information carefully. It sets out terms and conditions of Your contract with CPP for the Card Protection service.

 

Definitions

Where the following words are used in these terms and conditions, they will have the meanings shown below:

 

Abroad – In a country other than India.
Agreement –These terms and conditions of the CPP Card Protection services 
Card – Your credit, debit, prepaid, cash and other similar cards.
Card Loss – Loss by You or theft from You of a Card.
CPP - CPP Assistance Services Private Limited, whose corporate office address is 114-117, Radisson Suites, B-Block, Sushant Lok-I, Gurgaon – 122002, Haryana India.
Family – Family to include Spouse and Parents, specifically named by the Member, entitled to use the Service
Fee – Means the amount of Rs. 1245/Rs. 1645/Rs. 1945, plus applicable taxes that You pay when You purchase or renew Your Membership. Membership which is shown in Your Welcome Pack or as agreed with You from time to time. CPP reserves the right to revise its Fee at any point of time.
Home – The place where You permanently reside; which You have given us as Your address.
Issuer – The issuers of the Cards.
Joint Member – Joint Member to include Spouse, specifically named by the Member, entitled to use the Service
MakeMyTrip - MakeMyTrip (India) Private Limited.
Member – The person who has purchased and is entitled to use the Service whose name appears in the Welcome Pack.
Membership - Your right to use the Service for each year for which You pay the Fee.
Pay Card/ Pay Account – The card or bank account from which the Fee will be collected.
Period of Agreement – The twelve (12) month period from the Start Date.
Renewal Date – The renewal date for Your Membership which is shown in Your Welcome Pack or which We agree with You from time to time.
Service – Shall have the meaning given to it in paragraph A below.
Start Date – The start date for Your Membership shown in Your Welcome Pack which We send to You.
We, us, our – CPP.
Welcome Pack - means the pack We send to You when You have purchased the Service containing these terms and conditions and other information relevant to the Service.
Year – A period of twelve (12) consecutive months.
You, Your – The Member.

 

The Card Protection service is provided by CPP Assistance Services Private Limited, whose corporate office address is 114-117, Radisson Suites, B-Block, Sushant Lok-I, Gurgaon – 122002, Haryana, India in conjunction with its third party suppliers/service providers.

 

Should You have any queries about these terms and conditions or Your Membership, You can contact us by email at feedback@cppindia.com or by telephoning us on 1800-419-4000 (Toll-free) or +91 921244 4000 or 6000 4000 (if calling from a mobile phone, please prefix Your city STD code) (lines open twenty-four (24) hours a day, seven (7) days a week). You can also write to us at the following address:

CPP Assistance Services (Pvt) Ltd
P O Box No 4337,
Kalkaji Post Office,
New Delhi - 110019

 

Card Protection

A: Assistance Services - what is provided?

- When You report a Card Loss to us, We will contact the Issuers and ask them to cancel the Card.

- If You request at the time of reporting Your Card Loss, the assistance services set out at A1, A2 and A3 may be available to You through MakeMyTrip, who has contracted with us, to provide You the assistance services set out at A1, A2 and A3 below. You consent to us making such enquiries from such persons and/ or organizations as are necessary to assess the claim that You are making.

- Any advance made to You under this Section A shall be interest free and repayable by You to MakeMyTrip within twenty-eight (28) days of the advance being made. In the event of the advance not being repaid then steps will be taken to recover the advance, the costs of which recovery may be added to the outstanding balance of the advance made.

 

A1: Advance of Emergency Hotel Bills

- If You are Abroad at the time of the Card Loss, We will facilitate through MakeMyTrip an advance direct to Your hotel to cover Your hotel bill up to Rs 80,000 (Classic Single Plan), Rs 120,000 per member (Premium Joint Plan), Rs. 160,000 (Platinum Family Plan).

- We will facilitate through MakeMyTrip an advance direct to Your hotel to cover Your hotel bill up to Rs 40,000 (Classic Single Plan), Rs 60,000 per member (Premium Joint Plan), Rs. 80,000 (Platinum Family Plan), if You suffer a Card Loss in India.

 

A2: Emergency Cash Advance

- If You and Your Joint/Family Member are in India at the time of the Card Loss, We will facilitate through MakeMyTrip an emergency cash advance for You and Your Joint/Family Member of up to Rs. 5,000 (Classic Single plan) or Rs 20,000 (Premium Joint Plan and Platinum Family plan) for basic living expenses and to help You reach Your home if some or part of Your cash is lost or stolen at the same time as the Card Loss per membership.

 

A3: Advance of Replacement Travel Tickets

- We will facilitate through MakeMyTrip replacement travel tickets against an advance for You of up to Rs 80,000 (Classic Single Plan), Rs 120,000 per member (Premium Joint Plan), Rs. 160,000 (Platinum Family Plan), so that You can return to the travel destination nearest to Your Home. We will do this if Your travel tickets have been lost or stolen at the same time as the Card Loss when You are Abroad.

- We will facilitate through MakeMyTrip replacement travel tickets against an advance for You of up to Rs 40,000 (Classic Single Plan), Rs 60,000 per member (Premium Joint Plan), Rs. 80,000 (Platinum Family Plan),, so that You can return to the travel destination nearest to Your Home. We will do this if Your travel tickets have been lost or stolen at the same time as the Card Loss whilst You are in India.

 

A4: Passport and driving licence

- If Your passport or driving licence is lost or stolen while You are Abroad, We will help You with the notifications that You need to make and provide You with such contact details as are necessary.

 

A5: Valuable document registration

- If You register the details of Your valuable documents with us (driving licence, share certificates, insurance policies etc), We will hold those details safe should You ever need to provide these details when the originals are not at hand.

 

A5: Valuable document registration

- If You register the details of Your valuable documents with us (driving licence, share certificates, insurance policies etc), We will hold those details safe should You ever need to provide these details when the originals are not at hand.

 

A6: Lost PAN card replacement service

- Should You lose Your PAN card We will help You to obtain a replacement PAN card free of cost. We will liaise with You to send us the necessary documents required for this to facilitate in replacement of Your PAN card.

 

A7: Lost mobile phone reporting service - SIM blocking

- If You lose Your mobile phone, We will help You with the notifications that You need to make to block Your SIM card.

 

A8: Mobile phone identifier (IMEI) registration service

- If You register Your mobile phone IMEI number with us, We will hold it safe should You ever need these details.

 

A9: Dedicated Case Officer

- If You need any assistance or have any queries on Your Card Protection Plan, We will assign You with a dedicated Case Officer to assist and service You. Please call us on the telephone number given in Your Welcome Pack.

 

A10: SMS service

- In case you want CPP to contact you, you can send a text message to CPP to 56767 and We will call you back at the earliest

 

Services A9 and A10 are available only for Premium and Platinum plan customers

 

B: General conditions

Please read this section carefully as it contains important information.

 

Eligibility

- The Service is only available to residents of India who are over the age of eighteen (18).

 

Term of Membership

- Your Membership is available to the person whose name appears in the Welcome Pack only and is non-transferable.

- You must provide us with full and accurate information in connection with Your request for the Card Protection services.

- Your Membership begins on the Start Date and continues for the period up to the Renewal Date in return for payment of the Fee.

- We will renew Your Membership on the Renewal Date unless You contact us before that date and ask us not to. We will send You a letter informing You of Your Renewal forty-five (45) days in advance of the Renewal Date.

- You must report lost or stolen Cards to us by telephone within twenty-four (24) hours of discovering the Card Loss.

- Any change or new addition to Your Service shall be intimated to You at least 45 days in advance and such change shall become applicable to You from the date of such intimation.

 

Limitations

- In the event of theft or loss of Cards, You have to immediately call us to report the loss of the Cards. In case You have not shared the details of a particular Card with us and request the same to be blocked, We shall attempt to block that Card with the help of other details provided by You on a best effort basis. In the event that Your input is required in the form of confidential personal information number (PIN) or a telephone identification number (TIN) (which cannot be disclosed to a third party), We will assist You by conferencing You on the telephone call with the Issuer in order for You to provide such PIN/TIN for authentication purposes.

- Every effort will be made to provide You with emergency funds in line with the terms and conditions set out in sections A1, A2 and A3 of this Agreement. However, there may be times when it will not be possible to arrange for the transfer of funds to some countries or remote geographical locations due to events or conditions that are out of our control (i.e. political instability, regularity restrictions, war or natural disaster) and for which We cannot be held liable. Note that services under Section A2 of this Agreement will not be available Abroad.

 

Payment

- You must pay the Fee on the due dates set out in Your Welcome Pack or which We agree with You from time to time.

- The Fee may change from time to time but it will not change for Your Membership until the next Renewal Date.

 

Cancelling Your Membership

- You have a right to cancel Your Membership within thirty (30) days of Your Start Date or Your Renewal Date. If You exercise this right to cancel then Your Membership will be cancelled immediately and any payment You have made refunded in full.

- After thirty (30) days the Membership may be cancelled by the Member at any time by giving at least fourteen (14) days written notice to us. You will be refunded the membership fee as per the following refund grid:

 

Within 30 days: 100% refund
Between 31 and 180 days: 50% refund
Between 181 and 270 days: Pro-rata basis reference to time
Between 271 and 365 days: Nil

 

 

 

- No refund of fee shall be due on cancellation under any circumstances if You have used any of the features of the Service or if the cancellation notice is provided nine (9) months after the Start Date.

- We will cancel Your Membership on written notice to You if:

  1. We do not receive payment of the Fee from You on the date it is due; and/or
  2. You have at any time:

i) given us false or materially incomplete information in relation to Your Membership; or
ii) committed a material breach of the terms and conditions of Your Membership.

 

Governing law

- These terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India. We and You agree that all the disputes regarding this Agreement will be settled only in Indian courts. You and We agree that terms and all other communications will be issued in English.

 

Complaints

- If at any time You want to tell us about a problem with Your Membership please call us on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (if calling from a mobile phone, please prefix Your city STD code) or You can write to the Complaints Manager at:

CPP Assistance Services (Pvt) Ltd
P O Box No 4337, 
Kalkaji Post Office,
New Delhi - 110019

 

- We will do our best to answer Your query within five (5) working days. If We cannot reply to Your complaint by then, We will send You an acknowledgement letter to keep You informed of progress.

- If any issue which remains unresolved or unanswered for more than 5 days, You may escalate the matter to escalations@cppindia.com

- We assure You to revert to Your query within 48 hours of receipt of Your query.

 

Recording calls

- We record all telephone calls made to us. We do this to:

- provide a record of the instructions We have received from You;
- allow us to monitor quality standards;
- help us with staff training; and
- meet legal requirements.

- All communications and Membership documents will be in English unless otherwise agreed.

 

Your consent

- By entering into this Agreement You hereby expressly accord Your consent that for the better performance of this Agreement We may transfer Your data/information to any city within India or to a country outside India as mentioned herein. If We do transfer Your data within or outside India, We will make the appropriate checks to ensure that Your data is adequately protected.

- Remember that You have a right to see all the personal information We hold about You. If You would like to request this, please contact our Customer Services Team on 6000 4000. Please note that there will be a separate administration charge for the provision of this information.

 

Data Protection Notice

- We will use the information you provide to:

- manage Your Membership;
- collect Fees when due; and
- provide the Service to You.

- We will collect the Fee from the card/ bank account that You have informed us is the Pay Card / Pay Account.

- If You use a payment card to pay for the Service, We may ask the issuer of that card to tell us about changes in Your address and other personal and financial details so that We can update Your records. This may include, but is not limited to, asking for new card or account numbers and for information about changes to any of Your personal contact details (e.g. phone or fax numbers, or e-mail addresses).

- We may pass Your personal information to our approved suppliers/service providers including our group companies for the purpose of sending correspondence to You and providing some of the features of the Service to You. They may contact You by post, landline telephone or, if You have previously agreed, by email or mobile phone. By taking out Your Membership and by giving us Your address, phone number and email address, You agree that We and our approved suppliers/service providers may contact You using these methods, unless You have told us not to. If You do not want Your details to be used for these purposes, please let us know in writing at any time.

 

How We protect Your data

- We take data security very seriously and go to great lengths to ensure Your information is protected against unauthorised use of any kind. We have appropriate measures in place to safeguard the data We hold. Our Information Security Systems have been verified by accreditation in the form of our BS7799 certificate for Information Security Management.Our suppliers/service providers are vetted to ensure they comply with the necessary data protection protocol before they are approved.

- We are continually reviewing and updating our security procedures as new technologies become available. All areas of our website where personal information is collected are secure and will display the 'padlock' symbol for reassurance. Where information is transferred it shall be encrypted using the latest encryption technology commercially available.

- Please refer to our data privacy policy at our website www.cppindia.com for more details.

 

Who We may pass Your details to and how they would be used:

 

Updating Your records

- We may ask Your Issuer / bank to tell us about changes in Your contact details / details specifically related to the Services (subject to any disclosure contract in this regard that You may have with the Issuer) so We can update Your Membership records. This may include asking for updated or new Card numbers or bank account details and for information about changes to any personal contact details (e.g. telephone, mobile phone or fax numbers or email addresses).

 

Providing the Service

- If You ask us to report a lost Card, We will pass Your name and address and the details of the Card to the Issuer so that they can cancel it and provide a replacement. If You tell us that Your address has changed, We will pass Your new address details to Your Issuer / Bank so that they can update their records.

- When You take the Membership, We pass Your personal details to our approved suppliers to provide some of the services described in Section A. We will only pass to them the minimum amount of information required for them to be able to identify You, should You need these services. Our suppliers will pass Your information (such as Your name, contact details, etc.) to third parties to enable them to assist You only in instances when You require help from them.

- We may pass Your personal information to our approved fulfilment and courier vendors so that We can send correspondence to You and provide some of the features of the Service to You.

 

Marketing and Market Research

- To avoid contacting You unnecessarily about products or services You may already have, We will compare Your details with information on prospect files prepared by our business partners. When We do this We may need to tell our business partners/third party suppliers/service providers that You have subscribed for the Service or hold a product with us and disclose enough personal data to allow our business partners/third party suppliers/service providers to identify You on these files.

- We and our approved suppliers/service providers may also use Your personal information to contact You about goods and services that might interest You or invite You to take part in market research surveys. You may be contacted either by post, phone or e-mail for these purposes. If You would prefer this not to happen, please let us know when You register, or call us at any time if You change Your mind.

 

MakeMyTrip (India) Private Limited (MakeMyTrip)

- When You take out a subscription, We pass Your personal details to MakeMyTrip to provide the services described in Sections A1, A2 and A3. We will only pass to them the minimum amount of information required for them to be able to identify You, should You need these services. MakeMyTrip may pass Your information (such as Your name, contact details, etc.) to third parties to enable them to assist You only in instances when You require help from them.

 

Grievance regarding Data Protection issues

- If at any time You want to tell us about a problem, discrepancy or grievance regarding Your personal data/information/details or the processing thereof, please call our designated grievance officer Prachala Singh on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (if calling from a mobile phone, please prefix Your city STD code) or You can also write to our grievance officer at:

CPP Assistance Services (Pvt) Ltd
P O Box No 4337, 
Kalkaji Post Office,
New Delhi - 110019

 

- Our grievance officer will do his best to expeditiously redress any issues/grievance that You may have within a period of thirty (30) days from the date of receiving Your grievance.

 

CardSure Package Policy Terms and Conditions Classic Single/Premium Joint/Platinum Family Plans

Please read this information carefully.

 

Definitions

Bank - An entity licensed as a Bank under Banking Regulation Act, 1949 and permitted by the Reserve Bank of India to carry on banking business in India.

Beneficiary (or Insured) - The customer of the Policyholder who has purchased the Policyholder’s assistance product and forms part of the Policyholder’s assistance product business group, thereby enabling entitlement for coverage as an insured beneficiary under the Policy as an add-on benefit.

Card(s) – Your credit, debit, ATM, prepaid, cash and other similar cards issued by Issuer.

Claim – Any claim You make as a beneficiary under the Policy following a loss or Unauthorized Use of the Card.

Family – Family to include Spouse and Parents, specifically named by the Member, entitled to use the Policy.

Financial Institution – Institution as defined under section 45 I of the Reserve Bank of India Act, 1934 and shall include a Non Banking Financial Company as defined under section 45 I of the Reserve Bank of India Act, 1934

FIR - The First Information Report issued by the local police or such other authority as is appropriate in the circumstances.

Home – The place where You live and which You have given the address to the Policyholder, before making any Claim.

Insurer (or Company) – HDFC ERGO General Insurance Company Limited (IRDA Reg. No. 125).

Issuer – Bank, Financial Institution or other institution that has issued a Card to the Cardholder.

Merchant Establishment - Establishments wherever located which honour the Card

PIN - Specific personal identification number assigned to the Cardholder by the Card Issuer in connection with the Card.

Policy – Policyholder’s proposal, the Schedule, Company’s covering letter to the Policyholder, insuring clauses, definitions, exclusions, conditions and other terms contained in the Group Policy and any endorsement attaching to or forming part thereof, either at inception or during the period of insurance, issued by the Insurer to the Policyholder, for benefit of the customers of the Policyholder.

Policy Period– The 12 (twelve) month period of time that the Beneficiary is enrolled into the Policy by the Policyholder.

Policyholder – CPP Assistance Services Private Limited.

Schedule - The schedule, and any annexure to it, attached to and forming part of this Policy.

Unauthorised Use – Misuse of the Card by someone else other than You.

You, Your – The Beneficiary.

 

2. Insurance Cover and Benefits under the Policy

Once You and Your Family Members become a part of the Policyholder’s assistance product business group, and are registered by the Insurer as a Beneficiary, and thereafter if Your or Your Family Members’ Card is subject to Unauthorized Use during the Policy Period, the Insurer will not pay more than Rs XXXXXX under the Policy in any Policy Period for any loss and Claim thereon relating to the period falling during the Policy Period and also during the fifteen (15) days period before You reported the Card Loss to the Card Issuer through Policyholder subject to Schedule I, II and III detailed below under which an Issuer holds You or Your Family Members liable to pay as a direct result of Unauthorized Use of the Card. In no event will Insurer pay You for any loss claimed by You due to Card Loss outside of a period of fifteen (15) days prior to the Card Loss report.

 

LOSS OR THEFT OF CARD/UNAUTHORIZED USE THROUGH EDC (ELECTRONIC DATA CAPTURING) TERMINALS

Specific conditions

Notwithstanding anything stated to the contrary in the exclusions of this Policy, this Policy shall cover any Claim or loss resulting from the Unauthorized Use of any Card, due to loss or theft of the Card, including Unauthorized Use through EDC Terminals (under which a Card Issuer holds the Cardholder liable to pay as a direct result of Unauthorized Use of the Card subsequent to the loss or theft of the Card), which has occurred up to a maximum of fifteen (15) days prior to the reporting of the Card loss to the Card Issuer through the Policyholder.

Specific exclusions

The Company will not make any payment in respect of:

  1. Any loss or damage arising out of Card transactions occurring outside the period of fifteen (15) days prior to Card loss report to the Card Issuer.
  2. In case of Cards forgotten by the Cardholder at the ATM, any loss or damage arising out of Card transactions occurring outside the period of twenty four (24) hours prior to Card loss report to the Card Issuer.
  3. Any loss or damage arising out of any Card transactions which have occurred after the loss or theft of Card has been reported to the Card Issuer.
  4. Losses sustained by the Cardholders resulting, directly or indirectly, from any fraudulent or dishonest acts committed by Cardholders in respect of the Card, with intent to defraud the Card Issuer or the Company.
  5. Losses sustained by the Cardholders through forgery or alteration of or on any written instrument required in conjunction with any Card.
  6. Subject to the specific conditions applicable to Section I above, payments that the Card Issuer is legally entitled to recover from the Cardholders, or the corporate or other legal entity agreeing to honour Card expenses incurred by the Cardholders for any prior periods.
  7. The amounts refunded upon cancellation of purchases of products or services by the Cardholders.
  8. Loss incurred due to gross negligence on part of the Cardholder.
  9. Any loss/Unauthorized Use occurring at a POS (Point of Sale) terminal which is not secured with technology infrastructure, i.e., Unique Key Per Terminal (UKPT), Derived Unique Key Per Transaction (DUKPT), Terminal Line Encryption (TLE) as per Reserve Bank of India’s guidelines for which the Card Issuer is liable.
  10. Any loss in respect of credit and debit Cards used internationally which are not EMV Chip and PIN enabled and for which the Card Issuer is liable.
  11. Loss incurred due to erroneous debits arising on fraudulent or other transactions, where neither the Card Issuer nor the Cardholder are at fault, but the fault lies in the system and for which the Card Issuer will be liable.

 

LOSS ON CARD DUE TO FRAUDULENT INTERNET BASED TRANSACTIONS AND/OR MISUSE OF PIN

Specific conditions

Notwithstanding anything stated to the contrary in the exclusions of this Policy, this Policy shall cover losses/Claims arising out of unauthorized internet based transactions, using the authorized CVV (Card Verification Value Code) or the PIN (Personal Identification Number) issued to the Cardholder by the Card Issuer, which has occurred up to a maximum of fifteen (15) days prior to the reporting of the loss/Unauthorized Use to the Card Issuer through the Policyholder.

Special exclusions

The Company will not make any payment for any Claim directly or indirectly arising from, or occasioned by, or due to:

  1. Any transactions not confirmed by the host website or the authorized bank.
  2. Any errors made by the host website or the authorized bank.
  3. Loss incurred by the Cardholder due to online transactions, effected on Indian websites and websites hosted overseas not involving an outflow of foreign exchange from India, without the mandatory additional factor of authentication.
  4. Loss incurred due to erroneous debits arising on fraudulent or other transactions, where neither the Card Issuer nor the Cardholder are at fault, but the fault lies in the system and for which the Card Issuer will be liable.
  5. Loss incurred, through use of debit Cards, due to breach of security or failure of security mechanism of the Card Issuer.
  6. Any transactions made using a PIN that has not been introduced by the Card Issuer in accordance with the Reserve Bank of India’s mandate.
  7. Loss incurred due to gross negligence on part of the Cardholder, including, but not limited to, insufficient measures taken by the Cardholder to keep the PIN safe, and recording of the PIN in an intelligible form by the Cardholder.
  8. Losses sustained by the Cardholders resulting, directly or indirectly, from any fraudulent or dishonest acts committed by Cardholders in respect of the Card, with intent to defraud the Company or the Card Issuer.
  9. Any loss/Unauthorized Use occurring at a POS (Point of Sale) terminal which is not secured with technology infrastructure, i.e., Unique Key Per Terminal (UKPT), Derived Unique Key Per Transaction (DUKPT), Terminal Line Encryption (TLE) as per Reserve Bank of India’s guidelines for which the Card Issuer is liable.
  10. Any loss in respect of debit and credit Cards used internationally which are not EMV Chip and PIN enabled and for which the Card Issuer is liable.

 

LOSS ON CARD DUE TO UNAUTHORISED USAGE/ SKIMMING/ COUNTERFEIT/ PHISHING/ COMPROMISED CARDS

Specific conditions

Notwithstanding anything stated to the contrary in the exclusions of this Policy, this Policy shall cover losses/Claims arising out of Unauthorized Use of Cards by skimming, counterfeiting, phishing and compromised Cards which have occurred up to a maximum of fifteen (15) days prior to the Unauthorized Use being reported to the Card Issuer through the Policyholder.

Notwithstanding anything stated to the contrary in this Policy, this Policy shall be applicable to the following:

  1. Any Unauthorized Use of a Card where property, labor or services are sold and delivered by a merchant to an individual purporting to be the cardholder using telephone, fax machines, postal services or a computer based system or network.
  2. Losses arising out of duplicate or counterfeit Cards issued by the Card Issuer without the Cardholder’s knowledge.
  3. Any loss or damage arising due to information obtained by unauthorized access to sensitive information, such as usernames, passwords and any Card details, by masquerading as a trustworthy entity in an electronic communication which is not owned, operated or contracted by the Card Issuer or its bank Card processor.

The Cardholder must notify the Policyholder as soon as practicable, but in any event not more than twenty four (24) hours after receipt of notification of the Unauthorized Use.

Specific exclusions

  1. Any loss or damage arising out of Card transactions effected outside the period of fifteen (15) days prior to the reporting of Unauthorized Use of the Card to the Card Issuer.
  2. Any loss or damage arising out of any Card transactions which have occurred after the Unauthorized Use has been reported to the Card Issuer.
  3. Loss incurred, through use of debit Cards, due to breach of security or failure of security mechanism of the Card Issuer.
  4. Losses sustained by the Cardholders resulting, directly or indirectly, from any fraudulent or dishonest acts committed by Cardholders in respect of the Card, with intent to defraud the Company or the Card Issuer.
  5. Loss incurred due to gross negligence on part of the Cardholder, including, but not limited to, insufficient measures taken by the Cardholder to keep his personal and sensitive information safe.

3. General Exclusions

This Policy does not cover Your liability to an Issuer due to Unauthorized Use of Card if:

  1. Someone other than You who lives at Your Home uses the Card; or
  2. Any consequential loss of whatsoever nature; or
  3. The losses are suffered as a result of any act of god, natural disaster, civil war, terrorist act or any other similar occurrence.

4. General Conditions

Your cover under this Policy depends on Your meeting the following conditions:

  1. You must meet all of Insurer’s and the Issuer’s terms and conditions. This applies to terms and conditions set out here and any others which the Insurer changes or adds to this Policy at a later date. Any change or new addition by the insurer shall be intimated to You and shall become applicable to You from the date of such intimation.
  2. You must declare the details of Your Family Members. In case you fail to do so, the Fraud Insurance Cover may not be provided by the insurer for the Family Members.
  3. You must provide the Insurer and/or the Policyholder with full and accurate information in connection with Your Policy.
  4. You must follow Your Issuer’s instructions and meet all their terms and conditions when using Your Card(s).
  5. You shall immediately notify the nearest police station giving full particulars of the loss, which in any case should be done within twenty-four (24) hours of actual Card Loss.
  6. You must report Card Loss to the Policyholder by telephone, immediately after you have discovered the card loss and for any reason not later than twenty-four (24) hours of discovering the Card Loss.
  7. You must do all that You reasonably can to avoid making a Claim and keep your Claims as low as possible.
  8. You must provide the following documents while making a Claim:
    1. Completed claim form in English/Hindi along with Your latest passport photograph.
    2. Attested Copy of the FIR to Police (or stamped police notification) in regional language and translated in English/Hindi.
    3. Card Statement certified by the concerned card division of the Issuer indicating fraudulent transactions and consumer loss liability.
    4. Letter of Subrogation on Rs.100 stamp paper.
    5. Photo identity proof.
    6. Copy of dispute form with serial / reference number of dispute registered with the concerned bank.
    7. Merchant details (name, address and other contact details) where the Unauthorized transaction has taken place.
  9. You must be over the age of eighteen (18) years and must be a resident of India.
  10. You shall not transfer, assign or otherwise convey Your respective rights and duties under the Policy to any other person.
  11. Renewal of this cover is solely at the discretion of the Insurer.

5. Claims

If You need to make a Claim for loss incurred by You due to Card misuse under the Policy, please call the Policyholder any time on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (please prefix your city STD code). The Policyholder will then send You a claim form to fill in and return to the Policyholder. Your Claims under the Policy must be received by Insurer within thirty (30) days of the loss. Please remember to include all the documents that the Insurer asks for, including FIR if applicable. If You do not, the Insurer will not be able to process Your Claim until the Insurer has received them. If the Insurer has received all the Claim documents that the Insurer needs, the Insurer shall aim to process the Claims within fourteen (14) days counted from the date of receipt of all the claim documents. Insurer may at any time, before settlement of a claim, appoint any External Agency to verify your claim, in which case, the claim shall be settled within 14 days after the receipt of report of the External Agency.

6. Other Insurance

If, at the time of any Claim, there is, or but for the existence of this Policy, would be any other policy of indemnity or insurance in favour or effected by or on behalf of You that would be applicable to any Claim, then the Insurer shall not be liable to pay or contribute more than its rateable proportion of any loss or damage.

7. Cancelling this Agreement

The Insurer and/or the Policyholder will cancel Your Policy if You have at any time:

  1. given false or incomplete information to the Insurer and/or the Policyholder; or
  2. agreed to help anyone try to take money from the Insurer dishonestly; or
  3. You have seized to be customer of Policyholder; or
  4. failed to meet the terms and conditions of this Policy, or to act openly and honestly towards the Insurer.

8. Dishonest Claims

If You make a Claim which is in any way dishonest or false or produce any false document, proof or explanation, the Insurer will refuse to make payment of any benefit under the Policy. If You receive a benefit under the Policy and the Insurer later discovers that Your Claim was dishonest or false, the Insurer and/or the Policyholder will take steps to recover from You the payment(s) made by the Insurer.

9. Governing Law & Jurisdiction

These terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India. You, the Policyholder and the Insurer agree that all the disputes/differences arising out of or in relation to this Agreement shall be referred to the exclusive jurisdiction of and settled only by the courts in India. You and We agree that terms and all other communications will be issued in English.

10. Role of the Policyholder

The Policyholder will merely act as an administrator in respect of the Policy. This shall give You one point of contact and will enable the Insurer to deal with Your Claim or query quickly and concisely.

The role of the Policyholder in discharging its obligations hereunder shall be that of a mere facilitator, and the Policyholder is not and shall not be liable to You for any Claim, loss, damage, or compensation caused in relation to or arising from or in connection with the Policy.

11. Complaints

If at any time You want to tell the Policyholder about a problem with Your Policy, please call the Policyholder on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (please prefix your city STD code) or You can write to the Manager-Customer Services at:

CPP Assistance Services (Pvt) Ltd
P O Box No 4337,
Kalkaji Post Office,
New Delhi - 110019

The Policyholder will make best efforts to answer Your query within five (5) working days. If the Policyholder has not replied to Your complaint by then, the Policyholder will send You an acknowledgement letter to keep You informed of progress.

For full details of Insurance benefits and terms and conditions and exclusions, please refer to the Policy Terms and Conditions and Schedule issued by the Insurer. You may contact the Policyholder or the Insurer in this regard.



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