Terms & Conditions for Your OneCall SOS membership
Please read this information carefully
Definitions
Where the following words are used in these terms and conditions, they will have the meanings shown below:
Abroad – In a country other than India.
Agreement –These terms and conditions of the One Call SOS services product and any changes thereto.
Authorized rider/driver –Person You have allowed to, and may legally, ride/drive the Registered Vehicle.
Beneficiary - the person driving/ riding the Registered Vehicle at the time of Breakdown/Accident of the Registered Vehicle.
Card – Your credit, charge, cash, cheque, debit, store and other similar cards.
Card Loss – Loss by You or theft from You of a Card
CPP - CPP Assistance Services Private Limited, whose corporate office address is at 114-117, Radisson Suites, B-Block, Sushant Lok-I, Gurgaon – 122002, Haryana India and registered office is at A-370, 2nd Floor, Kalkaji, New Delhi 110019.
Fee – Means the amount of Rs. 800 plus Service Tax that You pay when You purchase or renew Your Subscription, which is shown in Your Welcome Pack or as agreed with You from time to time.
Home – The place where You permanently reside; which You have given us as Your address.
Issuer – The issuers of the Cards.
MakeMyTrip - MakeMyTrip (India) Private Limited.
Member – The person who has purchased and is entitled to use the Service whose name appears in the Welcome Pack.
Membership - Your right to use the Service for each year for which You pay the Fee.
Pay Card/ Pay Account – The card or bank account from which the Fee will be collected.
Registered Vehicle –The vehicle You have registered with Us for Roadside Assistance.
Renewal Date – The renewal date for your Membership which is shown in your Welcome Pack or which We agree with you from time to time.
Roadside Assistance – Means the services, which we shall provide to You through our third party suppliers/service providers in relation to the breakdown of Your Registered Vehicle.
Service – Shall have the meaning given to it in paragraph A below.
Start Date – The start date for Your Membership once You have paid the Fee for Your Membership.
We, us, our – CPP
Welcome Pack -Means the pack We send to You when You have purchased the Service containing these terms and conditions and other information relevant to the Service.
Year – A period of twelve (12) consecutive months.
You, Your – The Member.
The One Call SOS service is provided by CPP Assistance Services Private Limited, whose corporate office address is at 114-117, Radisson Suites, B-Block, Sushant Lok-I, Gurgaon – 122002, Haryana, India in conjunction with its third party suppliers/service providers.
Should You have any queries about these terms and conditions or Your Membership, You can contact us by email at feedback@cppindia.com or by telephoning us on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (please prefix your city STD code) (lines open twenty-four (24) hours a day, seven (7) days a week). You can also write to us at the following address:
CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Office,
New Delhi - 110019
One Call SOS
A: Services – what is provided?
A1: Card Loss Reporting
When you report a Card Loss to us, We will contact the Issuers and ask them to cancel the Card.
If You request at the time of reporting your Card Loss, the assistance services set out at , A2 may be available to You through MakeMyTrip, who has contracted with us to provide You the assistance services set out at A2 below. You consent to us making such enquiries of such persons and/ or organizations as are necessary to assess the claim that You are making.
Any advance made to you under this Section A shall be interest free and repayable by You to MakeMyTrip within twenty-eight (28) days of the advance being made. In the event of the advance not being repaid then steps will be taken to recover the advance, the costs of which recovery may be added to the outstanding balance of the advance made.
A2: Emergency Cash Advance
- If You are in India at the time of the Card Loss, We will facilitate through MakeMyTrip an emergency cash advance for You of up to Rs 20,000 for basic living expenses and to help You reach Your Home if some or part of Your cash is lost or stolen at the same time as the Card Loss.
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A3: Lost PAN Card Replacement Service
Should You lose Your PAN card We will help You to obtain a replacement PAN card free of cost. We will liaise with You to send us the necessary documents required for this to facilitate in replacement of your PAN card.
A4: Lost Mobile Phone Reporting Service - SIM Blocking
If You lose Your mobile phone, We will help you with the notifications that You need to make to block Your SIM card.
A5: Mobile Phone Identifier (IMEI) Registration Service
If You register Your mobile phone IMEI number with us, We will hold it safe should You ever need these details.
A6: Roadside Assistance
If there is a breakdown of Your Registered Vehicle and You require our assistance Service in relation to Your Registered Vehicle, We will liaise with India Roadside Assistance Pvt. Ltd (India Assistance) who is our third party supplier/service provider and facilitate the specified services mentioned below.
Territorial Scope: Roadside Assistance Services will be provided within 50kms radius from city centre in the cities under coverage network of India Assistance, in the Republic of India, excluding Jammu & Kashmir, Andaman & Nicobar Islands, Lakshadweep, Assam, Meghalaya, Manipur, Tripura, Arunachal Pradesh, Nagaland and Mizoram. Network development in Jammu & Kashmir and North Eastern states are in progress. A current list of cities where the below mentioned services are provided is available here (click here for 2 wheeler and click here for 4 wheeler).
What is provided?
A6.1. Breakdown Support Over the Phone
In the event of breakdown of the Registered Vehicle, Our third party provider shall understand the basic problem prior to offering solutions. Some minor, recurring issues shall be supported over the phone.
A6.2. “On site” Preliminary Support of the Registered Vehicle
In the event of immobilization of the Registered Vehicle due to mechanical or electrical breakdown and as long as the said fault can be repaired at the place of immobilization within a maximum time period of sixty minutes, our third party provider will proceed to arrange onsite preliminary support of the breakdown. Neither supply of parts or replacement elements, nor materials in general are included in this coverage.
A6.3. Battery Jumpstart
If the Registered Vehicle does not start due to the battery being discharged, Our third party provider shall arrange to jumpstart the battery. Neither the supply of parts or replacement elements, nor materials in general are included in this service.
A6.4. Towing of the Registered Vehicle
In the event that Registered Vehicle is immobilized due to the breakdown or accident and “Onsite Preliminary Support” is not possible, our third party provider shall arrange for towing of the Registered Vehicle to the nearest workshop or garage. These services shall be provided using equipment deemed most suitable. Only premium cars and automatic transmission cars shall have prerogative of being towed on flatbed trucks, wherever available. In case the removal or extraction of the Registered Vehicle is needed, We shall arrange the service on payable basis. These costs shall be paid on-spot by You directly to our third party provider.
A6.5. Replacement Keys
If keys of the Registered Vehicle are lost or misplaced, Our third party provider shall arrange delivery of duplicate set from Your registered address.
A6.6. Fuel Delivery
If the Registered Vehicle runs out of fuel, Our third party provider will arrange to get delivered up to 5 litres of fuel(petrol or diesel only) for passenger cars and up to 2 litres of fuel (petrol only) for motorbikes. The cost of fuel shall be paid by You on delivery on the spot to Our representative.
A6.7. Emptying of the Fuel Tank
If, due to an error, the Registered Vehicle’s tank is filled with the wrong fuel, Our third party representative shall bear the cost of emptying it. In case this service is not feasible, the Registered Vehicle shall be towed to the nearest workshop/ garage.
A6.8. Flat Tyre Support
If the Registered Vehicle has a punctured or burst tyre, Our third party provider will arrange to take care of changing it with the spare tyre carried in the Registered Vehicle. In case where spare tyre cannot be used Our third party provider will arrange to either tow the Registered Vehicle to the nearest tyre repair shop or accompany You to nearest tyre repair shop and back to the Registered Vehicle. You shall pay directly repair charges to the tyre repair shop. In such cases We and Our third party supplier/service provider shall not be liable for the quality of workmanship of such repairs.
A6.9. Co-ordination of local taxi
In the event that breakdown takes place more than fifty (50) kms away from place of residence and the “on site” preliminary support as mentioned above is not possible, and Your Registered Vehicle is towed to workshop or garage, We shall assist You by co-ordinating and arranging for a local taxi, wherever required. This service is to enable You to accompany the Registered Vehicle to the dealership or travel to the nearest convenient place. In this case We shall merely be a facilitator and shall not be held responsible for quality of services. All monetary or other transactions shall be directly between You and the service provider. Our role shall end as soon as the contact details are provided to the customer (i.e., You). In case such services are not available in that area We shall not be held responsible in any manner, whatsoever.
A6.10. General Conditions and Exclusions
The roadside assistance services We will facilitate to provide You will be limited as follows:
General conditions
a) You may register one vehicle against this membership. The assistance services provided will also cover Your passenger car if another authorized driver is driving. If You register a two-wheeler then only You may use the assistance services provided in this Membership. If You change Your vehicle, You must send Your RC copy for approval by CPP before the Registered Vehicle is changed.
Restricted exclusions
a) If the Registered passenger car is over the age of eight (8) years or Registered two-wheeler is over the age of 5 years, the assistance stipulated in A6.1 – A6.4 (inclusive) will not be provided.
General Exclusions
b) If Your Registered Vehicle has not been maintained regularly as per manufacturer guidelines and thus is not in roadworthy condition.
c) In any case, if You or any other beneficiary refuses to pay for the services offered on chargeable basis, your Membership will be cancelled.
d) Any event when You or any other beneficiary is found to be in any of the situations that are indicated below:
- The state of intoxication or under the influence of alcohol, drugs, toxins or narcotics not medically prescribed or medically prescribed, but not consumed as per dosage.
- Lack of permission or corresponding license for the category of the Registered Vehicle or violation of the sanction of cancellation or withdrawal of them.
e) Any event where breakdown is caused by deliberately inflicted damage, vandalism, arson or participation in a criminal act or offence.
f) Any past history where You or any other beneficiary has on two prior occasions misused or abused the services.
g) Those accidents resulting from the illegitimate removal of the Registered Vehicle.
h) Those accidents or breakdowns that are produced when You or any other beneficiary have infringed upon the regulatory ordinances as far as the requisites and number of persons transported, weight and means of things and animals that can be transported or the form of handling them as long as the infraction has been the determining cause of the accident or the causal event of the incident.
i) Any vehicle involved in or liable to be involved in a legal case prior to or post immobilization.
j) Events happening where the vehicle lacks documentation or requisites (including the Technical Inspection of the Vehicles and Obligatory Insurance) legally necessary to ply on public roads in the country where the Registered Vehicle is found.
k) Events caused by fuels, mineral essences, and other inflammable, explosive or toxic materials transported in the Registered Vehicle.
l) Any public vehicle like ambulances, taxis, police vehicles and/or fire brigade vehicles and any other vehicle not used for private use are excluded of all the services coverage under these general conditions.
m) Luggage that is not sufficiently wrapped or identified, fragile luggage or perishable products, and any commercial goods carried in the Registered Vehicle.
n) Assistance to occupants of the Registered Vehicle different to those defined as beneficiaries.
o) Any animal carried in the Registered Vehicle.
p) The following vehicles are not covered
- Those used for hire or reward, except if expressly included above.
- Those used for the transportation of goods.
- Those not powered exclusively by an internal combustion engine.
- Those with an authorized maximum weight exceeding 3,500 Kg.
- Any four wheeler with dimensions greater than:
i. 2.5 meters in height
ii. 2.5 meters in width.
iii. 5.1 meters in length.
q) The following events are not covered under the program/services for passenger cars:
- Boot cannot be opened.
- Non-functional horn. However, if the horn is activated incessantly, assistance will be provided.
- Faulty fuel gauge.
- Non-functional speedometer.
- Non-functional sunroof operation.
- Non-functional air-conditioning.
- Non-functional demisters.
- Vehicle headlights not functional during day time.
- Non-functional seat adjustor but the vehicle can be driven safely.
- Illumination warning lamp of ABS, airbag warning or traction control or any such non-safety related lights/service warnings lights which do not render the vehicle immobilized.
- In the event of passenger doors not opening or seatbelts not functioning and there are no passengers except the driver.
- Damaged door glasses or non-functional windows when there are no security or weather risks.
- Broken rear-view mirror not obstructing drivers/ riders view.
- Damaged or faulty fuel cap but vehicle has sufficient fuel to reach the nearest authorized dealer.
- Windscreen wipers turning faulty in fair weather or vehicle running out of windscreen wiper fluid.
- Electronic vehicle security system is faulty but do not render it immobilized and the alarm is not hooting continuously.
r) The following events are not covered under the program/services for two-wheelers:
- Non-functional horn. However, if the horn is activated incessantly, the Services will be provided.
- Faulty gauges and meters.
- Vehicle headlights not functional during day time.
- Illumination warning lamps of any non-safety related lights/service warnings lights which do not render the vehicle immobilized.
- Broken rear-view mirror not obstructing rider’s view.
- Electronic vehicle security systems, if fitted as a standard equipment, are faulty but do not render it immobilized.
B: General conditions
Please read this section carefully as it contains important information.
Eligibility
The Service is only available to residents of India who are over the age of eighteen (18).
Term of Membership
1) Your Membership is available to the person whose name appears in the Welcome Pack only and is non-transferable, except for the assistance stipulated in section A6, where an authorized driver/rider may use the benefits
2) You must provide us with full and accurate information in connection with Your request for the Services.
3) Your Membership begins on the Start Date and continues for the period up to the Renewal Date in return for payment of the Fee.
We will renew Your Membership on the Renewal Date by charging Your Pay Card/ Account as provided by You unless You contact us before that date and ask us not to. We will send You a letter informing You of your renewal forty-five (45) days in advance of the Renewal Date.
4) You must report lost or stolen Cards to us by telephone within twenty-four (24) hours of discovering the Card Loss.
5) Any change or new addition to Your Service shall be intimated to You at least forty-five (45) days in advance and such change shall become applicable to You from the date of such intimation.
Limitations
1) In the event of theft or loss of Cards, the Customer has to immediately call us to report the loss of the Cards. In case the Customer has not shared the details of a particular Card with us and requests the same to be blocked, We shall attempt to block that Card with the help of other details provided by the Customer on a best effort basis. In the event that customer input is required in the form of confidential personal information number (PIN) or a telephone identification number (TIN) (which cannot be disclosed to a third party), We will assist the Customer by conferencing the Customer on the telephone call with the Issuer in order for the Customer to provide such PIN/TIN for authentication purposes.
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2) The services set out in Sections A2 shall be provided only at the sole discretion of CPP, however, every effort will be made to provide You with emergency funds in line with the terms and conditions set out in section A2 of this Agreement. However, there may be times when it will not be possible to arrange for the transfer of funds to some countries or remote geographical locations due to events or conditions that are out of our control (i.e. political instability, regularity restrictions, war or natural disaster) and for which We cannot be held liable.
3) Note that services set out in Section A2 of this Agreement will not be available Abroad and within India, this service will be available in the cities under our coverage network. Please click here to access a current list of cities under our coverage network.
Payment
1) You must pay the Fee on the due dates set out in Your Welcome Pack or which We agree with You from time to time.
2) CPP reserves the right to revise its Fee at any point of time but it will not change for Your Membership until the next Renewal Date.
Cancelling Your Membership
1) You have a right to cancel Your Membership within thirty (30) days of Your Start Date or Your Renewal Date. If You exercise this right to cancel then Your Membership will be cancelled immediately and any payment You have made refunded in full.
After thirty (30) days the Membership may be cancelled by the Member at any time by giving at least fourteen (14) days written notice to us.
You will be refunded the membership fee as per the following refund grid:
Within 30 days: 100% refund
Between 31 and 180 days: 50% refund
Between 181 and 270 days: Pro-rata basis reference to the time
Between 271 and 365 days: Nil
No refund of fee shall be due on cancellation under any circumstances if You have used any of the features of the Service or if the cancellation notice is provided nine (9) months after the Start Date.
2) We will cancel Your Membership on written notice to you if:
a) We do not receive payment of the Fee from You on the date it is due; and/or
b) You have at any time:
i. given us false or materially incomplete information in relation to Your Membership; or
ii. committed a material breach of the terms and conditions of Your Membership.
Governing law and Jurisdiction
These terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India.
We and You agree that all the disputes/differences arising out of or in relation to this Agreement shall be referred to the exclusive jurisdiction of and settled only by the courts in Delhi. You and We agree that terms and all other communications will be issued in English.
Complaints
If at any time You want to tell us about a problem with Your Membership please call us on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 ( please prefix your city STD code) or You can write to the Complaints Manager at:
CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Office,
New Delhi - 110019
We will do our best to answer Your query within five (5) working days. If We cannot reply to Your complaint by then, We will send You an acknowledgement letter to keep you informed of progress.
If any issue which remains unresolved or unanswered for more than 5 days, You may escalate the matter to escalations@cppindia.com
We assure You to revert to Your query within 48 hours of receipt of Your query.
Recording calls
We record all telephone calls made to us. We do this to:
• provide a record of the instructions We have received from You;
• allow us to monitor quality standards;
• help us with staff training; and
• meet legal requirements.
All communications and Membership documents will be in English unless otherwise agreed.
Your consent
By entering into this Agreement, You hereby expressly accord Your consent and authorize us to collect all the required data/information including any sensitive personal data or information from You under this Agreement. Prior to providing any information, You have an option not to provide the data or information sought under this Agreement by sending to us a written notice to that effect.
By entering into this Agreement, You hereby expressly accord Your consent that for the better performance of this Agreement, We may transfer Your data/information to any city within India or to a country outside India as mentioned herein. If We do transfer Your data within or outside India, We will make the appropriate checks to ensure that Your data is adequately protected.
Remember that upon request, You have a right to see and review all the personal information We hold about You and if found to be inaccurate or deficient, shall be corrected or amended as feasible. If You would like to request this, please contact our Customer Services Team on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (, please prefix your city STD code). Please note that there will be a separate administration charge for the provision of this information. You have the right to withdraw the consent earlier provided by You with respect to providing Your data/information sought by us anytime while availing the Services. Such withdrawal of the consent shall be intimated in writing to us. However, in the event that You decide to not provide the data/Information sought by us or withdraw the consent earlier given by You, then We retain the right to not provide the services for which such data/information was sought.
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Data Protection Notice
We will use the information You provide to:
- manage your Membership;
- collect Fees when due; and
- provide the Services to You
We will collect the Fee from the Pay Card / Pay Account that You have informed us is the Pay Card / Pay Account.
We may pass Your personal information to our approved suppliers/service providers including our group companies for the purpose of sending correspondence to You and providing some of the features of the Service to You. They may contact You by post, landline telephone or, if You have previously agreed, by email or mobile phone. By taking out Your Membership and by giving us Your address, phone number and email address, You agree that We and our approved suppliers/service providers may contact You using these methods, unless You have told us not to. If You do not want Your details to be used for these purposes, please let us know in writing at any time.
How We protect your data
We take data security very seriously and go to great lengths to ensure Your information is protected against unauthorised use of any kind. We have appropriate measures in place to safeguard the data We hold. Our Information Security Systems have been verified by accreditation in the form of PCI-DSS certificate for Information Security Management.
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Our suppliers/service providers are vetted to ensure they comply with the necessary data protection protocol before they are approved.
We are continually reviewing and updating our security procedures as new technologies become available. All areas of our website where personal information is collected are secure and will display the 'padlock' symbol for reassurance. Where information is transferred it shall be encrypted using the latest encryption technology commercially available.
Please refer to our data privacy policy at our website www.cppindia.com for more details.
Who We may pass your details to and how they would be used
Updating your records
We may ask Your Issuer / Bank to tell us about changes in your contact details / details specifically related to the Services (subject to any disclosure contract in this regard that you may have with the Issuer) so We can update Your Membership records. This may include asking for updated or new Card numbers or bank account details and for information about changes to any personal contact details (e.g. telephone, mobile phone or fax numbers or email addresses).
Providing the Service
If You ask us to report a lost Card, We will pass your name and address and the details of the Card to the Issuer so that they can cancel it and provide a replacement. If You tell us that Your address has changed, We will pass Your new address details to your Issuer / bank so that they can update their records.
When You take the Membership, We pass Your personal details to our approved suppliers to provide some of the services described in Section A. We will only pass to them the minimum amount of information required for them to be able to identify You, should You need these services. Our suppliers will pass Your information (such as Your name and vehicle registration in case of Roadside Assistance) to third parties to enable them to assist You only in instances when You require help from them.
We may pass Your personal information to our approved fulfilment and courier vendors so that We can send correspondence to You and provide some of the features of the Service to You.
Marketing and Market Research
To avoid contacting You unnecessarily about products or services You may already have, We will compare Your details with information on prospect files prepared by our business partners. When We do this We may need to tell our business partners/third party suppliers/service providers that You have subscribed for the Service or hold a product with us and disclose enough personal data to allow our business partners/third party suppliers/service providers to identify You on these files.
We and our approved suppliers/service providers may also use Your personal information to contact You about goods and services that might interest You or invite You to take part in market research surveys. You may be contacted either by post, phone or e-mail for these purposes. If You would prefer this not to happen, please let us know when You register, or call us at any time if you change Your mind.
MakeMyTrip (India) Private Limited (MakeMyTrip)
When You take out a subscription, We pass Your personal details to to MakeMyTrip to provide the services described in Section A2. We will only pass to them the minimum amount of information required for them to be able to identify You, should You need Emergency Cash Advance. MakeMyTrip, as the case may be, will pass Your information to third parties to enable them to assist You only in instances when You require help from them.
Grievance regarding Data Protection issues
If at any time You want to tell us about a problem, discrepancy or grievance regarding Your personal data/information/details or the processing thereof, please call our designated grievance officer Mrs Prachala Singh on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (, please prefix your city STD code) (lines open twenty-four (24) hours a day, seven (7) days a week) or You can also write to our grievance officer at:
CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Office,
New Delhi - 110019
Our grievance officer will do their best to expeditiously redress any issues/grievance that You may have within a period of thirty (30) days from the date of receiving Your grievance.
OneCall SOS
Terms & Conditions for Your OneCall SOS membership
Please read this information carefully
Definitions
Where the following words are used in these terms and conditions, they will have the meanings shown below:
Abroad – In a country other than India.
Agreement –These terms and conditions of the One Call SOS services product and any changes thereto.
Authorized rider/driver –Person You have allowed to, and may legally, ride/drive the Registered Vehicle.
Beneficiary - the person driving/ riding the Registered Vehicle at the time of Breakdown/Accident of the Registered Vehicle.
Card – Your credit, charge, cash, cheque, debit, store and other similar cards.
Card Loss – Loss by You or theft from You of a Card
CPP - CPP Assistance Services Private Limited, whose corporate office address is at 114-117, Radisson Suites, B-Block, Sushant Lok-I, Gurgaon – 122002, Haryana India and registered office is at A-370, 2nd Floor, Kalkaji, New Delhi 110019.
Fee – Means the amount of Rs. 800 plus Service Tax that You pay when You purchase or renew Your Subscription, which is shown in Your Welcome Pack or as agreed with You from time to time.
Home – The place where You permanently reside; which You have given us as Your address.
Issuer – The issuers of the Cards.
MakeMyTrip - MakeMyTrip (India) Private Limited.
Member – The person who has purchased and is entitled to use the Service whose name appears in the Welcome Pack.
Membership - Your right to use the Service for each year for which You pay the Fee.
Pay Card/ Pay Account – The card or bank account from which the Fee will be collected.
Registered Vehicle –The vehicle You have registered with Us for Roadside Assistance.
Renewal Date – The renewal date for your Membership which is shown in your Welcome Pack or which We agree with you from time to time.
Roadside Assistance – Means the services, which we shall provide to You through our third party suppliers/service providers in relation to the breakdown of Your Registered Vehicle.
Service – Shall have the meaning given to it in paragraph A below.
Start Date – The start date for Your Membership once You have paid the Fee for Your Membership.
We, us, our – CPP
Welcome Pack -Means the pack We send to You when You have purchased the Service containing these terms and conditions and other information relevant to the Service.
Year – A period of twelve (12) consecutive months.
You, Your – The Member.
The One Call SOS service is provided by CPP Assistance Services Private Limited, whose corporate office address is at 114-117, Radisson Suites, B-Block, Sushant Lok-I, Gurgaon – 122002, Haryana, India in conjunction with its third party suppliers/service providers.
Should You have any queries about these terms and conditions or Your Membership, You can contact us by email at feedback@cppindia.com or by telephoning us on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (please prefix your city STD code) (lines open twenty-four (24) hours a day, seven (7) days a week). You can also write to us at the following address:
CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Office,
New Delhi - 110019
One Call SOS
A: Services – what is provided?
A1: Card Loss Reporting
When you report a Card Loss to us, We will contact the Issuers and ask them to cancel the Card.
If You request at the time of reporting your Card Loss, the assistance services set out at , A2 may be available to You through MakeMyTrip, who has contracted with us to provide You the assistance services set out at A2 below. You consent to us making such enquiries of such persons and/ or organizations as are necessary to assess the claim that You are making.
Any advance made to you under this Section A shall be interest free and repayable by You to MakeMyTrip within twenty-eight (28) days of the advance being made. In the event of the advance not being repaid then steps will be taken to recover the advance, the costs of which recovery may be added to the outstanding balance of the advance made.
A2: Emergency Cash Advance
- If You are in India at the time of the Card Loss, We will facilitate through MakeMyTrip an emergency cash advance for You of up to Rs 20,000 for basic living expenses and to help You reach Your Home if some or part of Your cash is lost or stolen at the same time as the Card Loss.
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A3: Lost PAN Card Replacement Service
Should You lose Your PAN card We will help You to obtain a replacement PAN card free of cost. We will liaise with You to send us the necessary documents required for this to facilitate in replacement of your PAN card.
A4: Lost Mobile Phone Reporting Service - SIM Blocking
If You lose Your mobile phone, We will help you with the notifications that You need to make to block Your SIM card.
A5: Mobile Phone Identifier (IMEI) Registration Service
If You register Your mobile phone IMEI number with us, We will hold it safe should You ever need these details.
A6: Roadside Assistance
If there is a breakdown of Your Registered Vehicle and You require our assistance Service in relation to Your Registered Vehicle, We will liaise with India Roadside Assistance Pvt. Ltd (India Assistance) who is our third party supplier/service provider and facilitate the specified services mentioned below.
Territorial Scope: Roadside Assistance Services will be provided within 50kms radius from city centre in the cities under coverage network of India Assistance, in the Republic of India, excluding Jammu & Kashmir, Andaman & Nicobar Islands, Lakshadweep, Assam, Meghalaya, Manipur, Tripura, Arunachal Pradesh, Nagaland and Mizoram. Network development in Jammu & Kashmir and North Eastern states are in progress. A current list of cities where the below mentioned services are provided is available here (click here for 2 wheeler and click here for 4 wheeler).
What is provided?
A6.1. Breakdown Support Over the Phone
In the event of breakdown of the Registered Vehicle, Our third party provider shall understand the basic problem prior to offering solutions. Some minor, recurring issues shall be supported over the phone.
A6.2. “On site” Preliminary Support of the Registered Vehicle
In the event of immobilization of the Registered Vehicle due to mechanical or electrical breakdown and as long as the said fault can be repaired at the place of immobilization within a maximum time period of sixty minutes, our third party provider will proceed to arrange onsite preliminary support of the breakdown. Neither supply of parts or replacement elements, nor materials in general are included in this coverage.
A6.3. Battery Jumpstart
If the Registered Vehicle does not start due to the battery being discharged, Our third party provider shall arrange to jumpstart the battery. Neither the supply of parts or replacement elements, nor materials in general are included in this service.
A6.4. Towing of the Registered Vehicle
In the event that Registered Vehicle is immobilized due to the breakdown or accident and “Onsite Preliminary Support” is not possible, our third party provider shall arrange for towing of the Registered Vehicle to the nearest workshop or garage. These services shall be provided using equipment deemed most suitable. Only premium cars and automatic transmission cars shall have prerogative of being towed on flatbed trucks, wherever available. In case the removal or extraction of the Registered Vehicle is needed, We shall arrange the service on payable basis. These costs shall be paid on-spot by You directly to our third party provider.
A6.5. Replacement Keys
If keys of the Registered Vehicle are lost or misplaced, Our third party provider shall arrange delivery of duplicate set from Your registered address.
A6.6. Fuel Delivery
If the Registered Vehicle runs out of fuel, Our third party provider will arrange to get delivered up to 5 litres of fuel(petrol or diesel only) for passenger cars and up to 2 litres of fuel (petrol only) for motorbikes. The cost of fuel shall be paid by You on delivery on the spot to Our representative.
A6.7. Emptying of the Fuel Tank
If, due to an error, the Registered Vehicle’s tank is filled with the wrong fuel, Our third party representative shall bear the cost of emptying it. In case this service is not feasible, the Registered Vehicle shall be towed to the nearest workshop/ garage.
A6.8. Flat Tyre Support
If the Registered Vehicle has a punctured or burst tyre, Our third party provider will arrange to take care of changing it with the spare tyre carried in the Registered Vehicle. In case where spare tyre cannot be used Our third party provider will arrange to either tow the Registered Vehicle to the nearest tyre repair shop or accompany You to nearest tyre repair shop and back to the Registered Vehicle. You shall pay directly repair charges to the tyre repair shop. In such cases We and Our third party supplier/service provider shall not be liable for the quality of workmanship of such repairs.
A6.9. Co-ordination of local taxi
In the event that breakdown takes place more than fifty (50) kms away from place of residence and the “on site” preliminary support as mentioned above is not possible, and Your Registered Vehicle is towed to workshop or garage, We shall assist You by co-ordinating and arranging for a local taxi, wherever required. This service is to enable You to accompany the Registered Vehicle to the dealership or travel to the nearest convenient place. In this case We shall merely be a facilitator and shall not be held responsible for quality of services. All monetary or other transactions shall be directly between You and the service provider. Our role shall end as soon as the contact details are provided to the customer (i.e., You). In case such services are not available in that area We shall not be held responsible in any manner, whatsoever.
A6.10. General Conditions and Exclusions
The roadside assistance services We will facilitate to provide You will be limited as follows:
General conditions
a) You may register one vehicle against this membership. The assistance services provided will also cover Your passenger car if another authorized driver is driving. If You register a two-wheeler then only You may use the assistance services provided in this Membership. If You change Your vehicle, You must send Your RC copy for approval by CPP before the Registered Vehicle is changed.
Restricted exclusions
a) If the Registered passenger car is over the age of eight (8) years or Registered two-wheeler is over the age of 5 years, the assistance stipulated in A6.1 – A6.4 (inclusive) will not be provided.
General Exclusions
b) If Your Registered Vehicle has not been maintained regularly as per manufacturer guidelines and thus is not in roadworthy condition.
c) In any case, if You or any other beneficiary refuses to pay for the services offered on chargeable basis, your Membership will be cancelled.
d) Any event when You or any other beneficiary is found to be in any of the situations that are indicated below:
- The state of intoxication or under the influence of alcohol, drugs, toxins or narcotics not medically prescribed or medically prescribed, but not consumed as per dosage.
- Lack of permission or corresponding license for the category of the Registered Vehicle or violation of the sanction of cancellation or withdrawal of them.
e) Any event where breakdown is caused by deliberately inflicted damage, vandalism, arson or participation in a criminal act or offence.
f) Any past history where You or any other beneficiary has on two prior occasions misused or abused the services.
g) Those accidents resulting from the illegitimate removal of the Registered Vehicle.
h) Those accidents or breakdowns that are produced when You or any other beneficiary have infringed upon the regulatory ordinances as far as the requisites and number of persons transported, weight and means of things and animals that can be transported or the form of handling them as long as the infraction has been the determining cause of the accident or the causal event of the incident.
i) Any vehicle involved in or liable to be involved in a legal case prior to or post immobilization.
j) Events happening where the vehicle lacks documentation or requisites (including the Technical Inspection of the Vehicles and Obligatory Insurance) legally necessary to ply on public roads in the country where the Registered Vehicle is found.
k) Events caused by fuels, mineral essences, and other inflammable, explosive or toxic materials transported in the Registered Vehicle.
l) Any public vehicle like ambulances, taxis, police vehicles and/or fire brigade vehicles and any other vehicle not used for private use are excluded of all the services coverage under these general conditions.
m) Luggage that is not sufficiently wrapped or identified, fragile luggage or perishable products, and any commercial goods carried in the Registered Vehicle.
n) Assistance to occupants of the Registered Vehicle different to those defined as beneficiaries.
o) Any animal carried in the Registered Vehicle.
p) The following vehicles are not covered
- Those used for hire or reward, except if expressly included above.
- Those used for the transportation of goods.
- Those not powered exclusively by an internal combustion engine.
- Those with an authorized maximum weight exceeding 3,500 Kg.
- Any four wheeler with dimensions greater than:
i. 2.5 meters in height
ii. 2.5 meters in width.
iii. 5.1 meters in length.
q) The following events are not covered under the program/services for passenger cars:
- Boot cannot be opened.
- Non-functional horn. However, if the horn is activated incessantly, assistance will be provided.
- Faulty fuel gauge.
- Non-functional speedometer.
- Non-functional sunroof operation.
- Non-functional air-conditioning.
- Non-functional demisters.
- Vehicle headlights not functional during day time.
- Non-functional seat adjustor but the vehicle can be driven safely.
- Illumination warning lamp of ABS, airbag warning or traction control or any such non-safety related lights/service warnings lights which do not render the vehicle immobilized.
- In the event of passenger doors not opening or seatbelts not functioning and there are no passengers except the driver.
- Damaged door glasses or non-functional windows when there are no security or weather risks.
- Broken rear-view mirror not obstructing drivers/ riders view.
- Damaged or faulty fuel cap but vehicle has sufficient fuel to reach the nearest authorized dealer.
- Windscreen wipers turning faulty in fair weather or vehicle running out of windscreen wiper fluid.
- Electronic vehicle security system is faulty but do not render it immobilized and the alarm is not hooting continuously.
r) The following events are not covered under the program/services for two-wheelers:
- Non-functional horn. However, if the horn is activated incessantly, the Services will be provided.
- Faulty gauges and meters.
- Vehicle headlights not functional during day time.
- Illumination warning lamps of any non-safety related lights/service warnings lights which do not render the vehicle immobilized.
- Broken rear-view mirror not obstructing rider’s view.
- Electronic vehicle security systems, if fitted as a standard equipment, are faulty but do not render it immobilized.
B: General conditions
Please read this section carefully as it contains important information.
Eligibility
The Service is only available to residents of India who are over the age of eighteen (18).
Term of Membership
1) Your Membership is available to the person whose name appears in the Welcome Pack only and is non-transferable, except for the assistance stipulated in section A6, where an authorized driver/rider may use the benefits
2) You must provide us with full and accurate information in connection with Your request for the Services.
3) Your Membership begins on the Start Date and continues for the period up to the Renewal Date in return for payment of the Fee.
We will renew Your Membership on the Renewal Date by charging Your Pay Card/ Account as provided by You unless You contact us before that date and ask us not to. We will send You a letter informing You of your renewal forty-five (45) days in advance of the Renewal Date.
4) You must report lost or stolen Cards to us by telephone within twenty-four (24) hours of discovering the Card Loss.
5) Any change or new addition to Your Service shall be intimated to You at least forty-five (45) days in advance and such change shall become applicable to You from the date of such intimation.
Limitations
1) In the event of theft or loss of Cards, the Customer has to immediately call us to report the loss of the Cards. In case the Customer has not shared the details of a particular Card with us and requests the same to be blocked, We shall attempt to block that Card with the help of other details provided by the Customer on a best effort basis. In the event that customer input is required in the form of confidential personal information number (PIN) or a telephone identification number (TIN) (which cannot be disclosed to a third party), We will assist the Customer by conferencing the Customer on the telephone call with the Issuer in order for the Customer to provide such PIN/TIN for authentication purposes.
1)
2) The services set out in Sections A2 shall be provided only at the sole discretion of CPP, however, every effort will be made to provide You with emergency funds in line with the terms and conditions set out in section A2 of this Agreement. However, there may be times when it will not be possible to arrange for the transfer of funds to some countries or remote geographical locations due to events or conditions that are out of our control (i.e. political instability, regularity restrictions, war or natural disaster) and for which We cannot be held liable.
3) Note that services set out in Section A2 of this Agreement will not be available Abroad and within India, this service will be available in the cities under our coverage network. Please click here to access a current list of cities under our coverage network.
Payment
1) You must pay the Fee on the due dates set out in Your Welcome Pack or which We agree with You from time to time.
2) CPP reserves the right to revise its Fee at any point of time but it will not change for Your Membership until the next Renewal Date.
Cancelling Your Membership
1) You have a right to cancel Your Membership within thirty (30) days of Your Start Date or Your Renewal Date. If You exercise this right to cancel then Your Membership will be cancelled immediately and any payment You have made refunded in full.
After thirty (30) days the Membership may be cancelled by the Member at any time by giving at least fourteen (14) days written notice to us.
You will be refunded the membership fee as per the following refund grid:
Within 30 days: 100% refund
Between 31 and 180 days: 50% refund
Between 181 and 270 days: Pro-rata basis reference to the time
Between 271 and 365 days: Nil
No refund of fee shall be due on cancellation under any circumstances if You have used any of the features of the Service or if the cancellation notice is provided nine (9) months after the Start Date.
2) We will cancel Your Membership on written notice to you if:
a) We do not receive payment of the Fee from You on the date it is due; and/or
b) You have at any time:
i. given us false or materially incomplete information in relation to Your Membership; or
ii. committed a material breach of the terms and conditions of Your Membership.
Governing law and Jurisdiction
These terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India.
We and You agree that all the disputes/differences arising out of or in relation to this Agreement shall be referred to the exclusive jurisdiction of and settled only by the courts in Delhi. You and We agree that terms and all other communications will be issued in English.
Complaints
If at any time You want to tell us about a problem with Your Membership please call us on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 ( please prefix your city STD code) or You can write to the Complaints Manager at:
CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Office,
New Delhi - 110019
We will do our best to answer Your query within five (5) working days. If We cannot reply to Your complaint by then, We will send You an acknowledgement letter to keep you informed of progress.
If any issue which remains unresolved or unanswered for more than 5 days, You may escalate the matter to escalations@cppindia.com
We assure You to revert to Your query within 48 hours of receipt of Your query.
Recording calls
We record all telephone calls made to us. We do this to:
• provide a record of the instructions We have received from You;
• allow us to monitor quality standards;
• help us with staff training; and
• meet legal requirements.
All communications and Membership documents will be in English unless otherwise agreed.
Your consent
By entering into this Agreement, You hereby expressly accord Your consent and authorize us to collect all the required data/information including any sensitive personal data or information from You under this Agreement. Prior to providing any information, You have an option not to provide the data or information sought under this Agreement by sending to us a written notice to that effect.
By entering into this Agreement, You hereby expressly accord Your consent that for the better performance of this Agreement, We may transfer Your data/information to any city within India or to a country outside India as mentioned herein. If We do transfer Your data within or outside India, We will make the appropriate checks to ensure that Your data is adequately protected.
Remember that upon request, You have a right to see and review all the personal information We hold about You and if found to be inaccurate or deficient, shall be corrected or amended as feasible. If You would like to request this, please contact our Customer Services Team on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (, please prefix your city STD code). Please note that there will be a separate administration charge for the provision of this information. You have the right to withdraw the consent earlier provided by You with respect to providing Your data/information sought by us anytime while availing the Services. Such withdrawal of the consent shall be intimated in writing to us. However, in the event that You decide to not provide the data/Information sought by us or withdraw the consent earlier given by You, then We retain the right to not provide the services for which such data/information was sought.
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Data Protection Notice
We will use the information You provide to:
- manage your Membership;
- collect Fees when due; and
- provide the Services to You
We will collect the Fee from the Pay Card / Pay Account that You have informed us is the Pay Card / Pay Account.
We may pass Your personal information to our approved suppliers/service providers including our group companies for the purpose of sending correspondence to You and providing some of the features of the Service to You. They may contact You by post, landline telephone or, if You have previously agreed, by email or mobile phone. By taking out Your Membership and by giving us Your address, phone number and email address, You agree that We and our approved suppliers/service providers may contact You using these methods, unless You have told us not to. If You do not want Your details to be used for these purposes, please let us know in writing at any time.
How We protect your data
We take data security very seriously and go to great lengths to ensure Your information is protected against unauthorised use of any kind. We have appropriate measures in place to safeguard the data We hold. Our Information Security Systems have been verified by accreditation in the form of PCI-DSS certificate for Information Security Management.
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Our suppliers/service providers are vetted to ensure they comply with the necessary data protection protocol before they are approved.
We are continually reviewing and updating our security procedures as new technologies become available. All areas of our website where personal information is collected are secure and will display the 'padlock' symbol for reassurance. Where information is transferred it shall be encrypted using the latest encryption technology commercially available.
Please refer to our data privacy policy at our website www.cppindia.com for more details.
Who We may pass your details to and how they would be used
Updating your records
We may ask Your Issuer / Bank to tell us about changes in your contact details / details specifically related to the Services (subject to any disclosure contract in this regard that you may have with the Issuer) so We can update Your Membership records. This may include asking for updated or new Card numbers or bank account details and for information about changes to any personal contact details (e.g. telephone, mobile phone or fax numbers or email addresses).
Providing the Service
If You ask us to report a lost Card, We will pass your name and address and the details of the Card to the Issuer so that they can cancel it and provide a replacement. If You tell us that Your address has changed, We will pass Your new address details to your Issuer / bank so that they can update their records.
When You take the Membership, We pass Your personal details to our approved suppliers to provide some of the services described in Section A. We will only pass to them the minimum amount of information required for them to be able to identify You, should You need these services. Our suppliers will pass Your information (such as Your name and vehicle registration in case of Roadside Assistance) to third parties to enable them to assist You only in instances when You require help from them.
We may pass Your personal information to our approved fulfilment and courier vendors so that We can send correspondence to You and provide some of the features of the Service to You.
Marketing and Market Research
To avoid contacting You unnecessarily about products or services You may already have, We will compare Your details with information on prospect files prepared by our business partners. When We do this We may need to tell our business partners/third party suppliers/service providers that You have subscribed for the Service or hold a product with us and disclose enough personal data to allow our business partners/third party suppliers/service providers to identify You on these files.
We and our approved suppliers/service providers may also use Your personal information to contact You about goods and services that might interest You or invite You to take part in market research surveys. You may be contacted either by post, phone or e-mail for these purposes. If You would prefer this not to happen, please let us know when You register, or call us at any time if you change Your mind.
MakeMyTrip (India) Private Limited (MakeMyTrip)
When You take out a subscription, We pass Your personal details to to MakeMyTrip to provide the services described in Section A2. We will only pass to them the minimum amount of information required for them to be able to identify You, should You need Emergency Cash Advance. MakeMyTrip, as the case may be, will pass Your information to third parties to enable them to assist You only in instances when You require help from them.
Grievance regarding Data Protection issues
If at any time You want to tell us about a problem, discrepancy or grievance regarding Your personal data/information/details or the processing thereof, please call our designated grievance officer Mrs Prachala Singh on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (, please prefix your city STD code) (lines open twenty-four (24) hours a day, seven (7) days a week) or You can also write to our grievance officer at:
CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Office,
New Delhi - 110019
Our grievance officer will do their best to expeditiously redress any issues/grievance that You may have within a period of thirty (30) days from the date of receiving Your grievance.
1
Welcome to OneCall SOS!
We thank you for buying OneCall SOS and assure of our best services at all times. You will receive an e-mail shortly confirming your purchase.
A welcome pack contaning details of all the aspects of your membership will be dispatched to your registered address and should be recieved by you in the next 14 working days.
Don't hesitate to call us on our 24-hour contact numbers mentioned below in case you have any queries or clarifications.
1800-419-4000 (toll-free) or 6000-4000 (prefix city STD code)
Thank you!
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Important Information
Before you click ‘confirm and buy’ please make sure you have read the following information carefully:
- Your OneCall SOS membership will start when you purchase the membership by clicking ‘confirm and buy’ below. The membership is valid for 12 months and will renew automatically unless otherwise advised by you
- You consent to pay the membership fee as mentioned in the summary box above through the payment card details entered by you
- You have read and accept the Terms and Conditions of the membership
Please tick the box below before proceeding with your purchase.
100no-reply@cpp.co.uk277111Welcome to CPP OneCall SOS!00
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Dear Customer
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Thank you for buying OneCall SOS.
A welcome pack detailing all the benefits of the membership will be sent to your registered address in the next 14 working days.
Post receiving the welcome pack, we advise you to register details of your valuable credit, debit and ATM cards (issued by any Bank or card issuer in India) with us. We also request you to register details of your vehicle details (car or bike) with us so that we can assist you swiftly in case of emergencies.
Don't hesitate to call us on our 24-hour contact numbers mentioned below in case you have any queries or clarifications.
Assuring you of our best services at all times,
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Yours sincerely,
Prachala Singh
Head-Customer Service
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card-rescue0Dear Customer
Thank you for buying OneCall SOS.
A welcome pack detailing all the benefits of the membership will be sent to your postal address in the next 14 working days.
Post receiving the welcome pack, we advise you to register details of your valuable credit, debit and ATM cards (issued by any Bank or card issuer in India) with us. We also request you to register details of your vehicle details (car or bike) with us so that we can assist you swiftly in case of emergencies.
Don't hesitate to call us on our 24-hour contact numbers mentioned below in case you have any queries or clarifications.
Assuring you of our best services at all times,
Yours sincerely,
Prachala Singh
Head-Customer Service0041502288OneCall SOS
Life is unpredictable. Be prepared with OneCall SOS
22882276One call to block all lost or stolen credit, debit & ATM cardsCar or bike breakdown assistanceEmergency cash assistance up to Rs. 20,000SIM Card blockingLife is unpredictable. Be prepared with OneCall SOS227700000000
In today’s world, it is very difficult to predict what turn life might take. When we lose things we are dependent upon, such as our valuable cards or mobile phone, or our car or bike breaks down, any moment can become challenging. It is better to be ready for any such event than to be sorry later.
Be prepared with OneCall SOS.
OneCall SOS will help you be prepared for events such as loss of valuable credit, debit or ATM cards, loss of mobile phone or breakdown of your car or bike. In any such emergency, just call our 24 X 7 helpline number and OneCall SOS will help you get back on track.
00000CARD_PROTECTIONCPP36169371GroupDigitalChannels@cpp.co.uk,cppindia.feedback@cpp.co.uk94900Pay By CardOne year membership (incl. of taxes)1Add to basket00000
Lost card reporting: No matter where you are, one call to our 24 hour helpline will ensure that all your lost cards are blocked. We will call all your issuers and notify them to cancel the cards you reported as lost.
23082306One free call to block all lost cards10000
Emergency cash advance: To ensure that you are able to continue your work, even if your cash is lost or stolen along with your cards, we will facilitate an emergency cash advance of up to Rs 20,000 only (within India only, valid with Premium and Platinum memberships only).
The emergency assistance is advanced interest free and is to be re-paid within 28 days.
23152293Emergency cash advance10000
PAN Cards are nowadays carried everywhere and serve important KYC role. They are often lost with the wallet. To ensure that you are able to live free, we will help replace your lost PAN card free of cost.
23072304Free replacement of lost PAN Card10000
SIM blocking: We help with the notifications to block your lost SIM card, if your mobile phone is lost. We also help retain your mobile phone identifier (IMEI) number, which will be held safe, should you ever need to refer to it when your phone is not around or lost.
22982305Lost mobile phone reporting10000
In case your registered car or bike breaks down, OneCall SOS will help you get back on track through comprehensive roadside assistance services. For your registered car or bike, we will facilitate the following services:
- Breakdown support on phone
- On site support of registered vehicle
- Battery jumpstart
- Towing of registered vehicle
- Fuel delivery
- Emptying of fuel tank
- Flat tyre support
- Co-ordination of local taxi
Services will be provided within 50km radius from city centre. For list of cities where services are provided, click here for 2 wheelers and click here for 4 wheelers.
22872291Emergency roadside assistance100000
Planned Maintenance: 7th June – 9th June 2014.
We’re doing some maintenance on our systems this weekend between 20:00 on Saturday 7th June and 06:00 on Monday the 9th June. During these times it is not currently possible to buy online.
We apologise for any inconvenience this may cause, however if you need to get in touch or report a card loss during this time you can find our contact information here.
10010
FAQs
How can I contact OneCall SOS?
You can call OneCall SOS by calling the following contact numbers:
- 6000-4000 (prefix city STD code)
- 1800 419 4000 (toll-free)
What do I do if my cards are lost or stolen?
Simply call 6000-4000 and inform us about the cards that are missing. We will coordinate with banks and block all your missing cards
Which lost or stolen cards will be blocked by OneCall SOS?
All your lost or stolen debit or credit or ATM cards of all banks or card issuers issued in India will be blocked
I have lost all my cash along with my cards, and I don't have any cash with me. Can OneCall SOS help me?
Yes, OneCall SOS can help you in this emergency. Just call us on our 24 X 7 helpline numbers 1800-419-4000 or 6000-4000 (affix STD code) and we will facilitate an emergency cash advance of up to Rs. 20000
In how many days can I return the emergency cash advance? Do I have to pay any interest on it?
The emergency cash advance is interest free and has to be returned within 28 days
How can I return the emergency cash advance given to me?
You can return the emergency cash advance by sending a cheque or draft in the name of CPP Assistance Services Pvt. Ltd.
What should I do if my car or breaks down in the middle of nowhere?
In case your registered car or bike breaks down, call us on our 24 X 7 helpline numbers 1800-419-4000 or 6000-4000 (affix STD code). We will liaise with India Roadside Assistance Pvt. Ltd (India Assistance) who is our third party service provider and facilitate to provide you breakdown support over the phone and arrange for on-site preliminary support if required. We will also facilitate for you services such as flat tyre support, fuel delivery and battery jumpstart as per your requirement. In case the vehicle is still immobilized, your covered vehicle will be towed to the nearest workshop
In which cities can I avail roadside assistance services?
For list of cities where services are provided, click here for 2 wheelers and click here for 4 wheelers.
How will OneCall SOS help me if I lose my PAN card along with my other cards?
In case your PAN card is lost along with your cards and cash, we will facilitate free replacement of your PAN Card. All you need to do is send your necessary documents to us to coordinate on your behalf. This service is provided free of cost to you
What should I do if my mobile phone gets stolen or lost?
You should call us on our helpline numbers & we will facilitate blocking your SIM card by notifying your service provider immediately
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Important Information
- Your membership is available to the person whose name appears in the welcome pack only and is non-transferable
- We will make every effort to transfer the emergency funds to you. However, there may be times when we are unable to transfer funds to some geographical locations due to events beyond our control, for which we will tell you
- You can register only one vehicle against this membership. If you change your vehicle, you must register the new vehicle by sending a copy of Registration certificate to CPP India
- The roadside assistance benefits are not valid in case the registered car is more than 8 years old or the registered bike is more than 5 years old
- The following vehicles are not covered:
- Those used for hire or reward, except if registered.
- Those used for the transportation of goods
- Those not powered exclusively by an internal combustion engine
- Those with an authorized maximum weight exceeding 3,500 Kg
- Any four wheeler with dimensions greater than:
- 2.5 meters in height.
- 2.5 meters in width.
- 5.1 meters in length.
- Supply of parts or replacement elements, and materials in general are not included in the roadside assistance benefits
- The roadside assistance features of the membership covers the vehicle and not the person driving the vehicle. Hence, if you are driving which is not registered, you will not be able to avail the roadside assistance benefits. However, if an authorized driver/rider is driving the registered vehicle, he will be able to avail the roadside assistance benefits
- Emergency cash advanced to you must be returned in 28 days, else CPP India will take steps to recover the advance, the costs of which recovery may be added to the outstanding balance of the advance made
FAQs
How can I contact OneCall SOS?
You can call OneCall SOS by calling the following contact numbers:
- 6000-4000 (prefix city STD code)
- 1800 419 4000 (toll-free)
What do I do if my cards are lost or stolen?
Simply call 6000-4000 and inform us about the cards that are missing. We will coordinate with banks and block all your missing cards
Which lost or stolen cards will be blocked by OneCall SOS?
All your lost or stolen debit or credit or ATM cards of all banks or card issuers issued in India will be blocked
I have lost all my cash along with my cards, and I don't have any cash with me. Can OneCall SOS help me?
Yes, OneCall SOS can help you in this emergency. Just call us on our 24 X 7 helpline numbers 1800-419-4000 or 6000-4000 (affix STD code) and we will facilitate an emergency cash advance of up to Rs. 20000
In how many days can I return the emergency cash advance? Do I have to pay any interest on it?
The emergency cash advance is interest free and has to be returned within 28 days
How can I return the emergency cash advance given to me?
You can return the emergency cash advance by sending a cheque or draft in the name of CPP Assistance Services Pvt. Ltd.
What should I do if my car or breaks down in the middle of nowhere?
In case your registered car or bike breaks down, call us on our 24 X 7 helpline numbers 1800-419-4000 or 6000-4000 (affix STD code). We will liaise with India Roadside Assistance Pvt. Ltd (India Assistance) who is our third party service provider and facilitate to provide you breakdown support over the phone and arrange for on-site preliminary support if required. We will also facilitate for you services such as flat tyre support, fuel delivery and battery jumpstart as per your requirement. In case the vehicle is still immobilized, your covered vehicle will be towed to the nearest workshop
In which cities can I avail roadside assistance services?
For list of cities where services are provided, click here for 2 wheelers and click here for 4 wheelers.
How will OneCall SOS help me if I lose my PAN card along with my other cards?
In case your PAN card is lost along with your cards and cash, we will facilitate free replacement of your PAN Card. All you need to do is send your necessary documents to us to coordinate on your behalf. This service is provided free of cost to you
What should I do if my mobile phone gets stolen or lost?
You should call us on our helpline numbers & we will facilitate blocking your SIM card by notifying your service provider immediately
000000Register Your Interest
This product is not currently available to purchase online. You can contact us by using the form below if you would like some more information or if you have any questions relating to this product.
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